Overview
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…
Tailored Solution for VOIP
Vonage User Perspective
TrustRadius Insights
Steer clear of Vonage Business Communications
Vonage Business Phone Service - Bad for Small Business - No Customer Service
Best Communication Software
Great Service if you don't mind online chat only support.
Working well for us!
Vonage Enterprise allows us to move!
Vonage Review
Why We Use VBC
No need for extra, unnecessary hardware!
Flexible, Expandable and Easy-To-Use Phone Service
Ditch Your Physical Phone Consoles and Never Look Back!
Professional, Practical, Clean & Intuitive Design!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Directory of employee names (7)8.080%
- Answering rules (8)7.777%
- Mobile app for iOS (8)7.373%
- Message alerts (8)7.070%
Reviewer Pros & Cons
Pricing
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Vonage Business Communications
AI Virtual Assistant for Vonage Business Communications
Demo: Vonage Business Communications for Teams
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7High quality audio(3) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 8High quality video(1) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 5Desktop sharing(1) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 6.5Meeting initiation(2) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 9Record meetings / events(2) Ratings
Meetings and webinars can be recorded for playback.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 9User authentication(1) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 9Participant roles & permissions(1) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9Hosted PBX(4) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8Multi-level Interactive Voice Response (IVR)(5) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8Directory of employee names(7) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 7.7Answering rules(8) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.7Call recording(5) Ratings
Automatic recording of inbound and outbound calls
- 7.5Call park(6) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.7Call screening(6) Ratings
Ability to block numbers or send calls directly to voicemail
- 7Message alerts(8) Ratings
Receive SMS and email message notifications for voice and fax messages
- 8Business SMS/External Messaging(3) Ratings
Unlimited SMS and/or MMS with clients
- 9Voicemail Transcription(2) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.3Mobile app for iOS(8) Ratings
App for iPhone and iPad
- 6.5Mobile app for Android(6) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 7.7Centralized communications management(3) Ratings
All voice, chat, and video features can be managed from one central platform.
- 7.7Team messaging(3) Ratings
Team members can send each other messages.
- 9Team document sharing(1) Ratings
Documents can be shared with other team members.
- 9Call and meeting analytics(2) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Business Communications?
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
Vonage Business Communications Video
Vonage Business Communications Competitors
- RingEX
- Jive Communications
- 8x8
Vonage Business Communications Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(88)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.
Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.
Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.
Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.
Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.
Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.
Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.
Attribute Ratings
Reviews
(1-25 of 25)Great way to communicate effectively!
- records calls
- keeps record of texts
- allows use of rest of computer during use
- allowing us to send/receive pictures
- need to be able to hang up if the program shuts down
- allowing video phone calls
Tailored Solution for VOIP
- Voicemail
- Reliability
- Call Routing and Management
- User Interface Complexity
- Integration
Vonage User Perspective
- Call forwarding
- voicemail
- SMS messaging
- doesnt display contact who is calling
- when on a call rings loudly over existing conversation
- delay in connectivity when you first pick up a call
I also use it on occasion for meetings. It is a quick way to connect to screen share.
Spotty coverage & connectivity. A huge delay in voicemail & missed call notifications.
Steer clear of Vonage Business Communications
- Billing their clients
- Not answering calls for technical support
- Using people where english seems to be a second language
- Having real people available for support
- Allowing people to talk to them
- Not hiding behind their system
- Send pictures through text.
- Send Fax
- The phone app is pretty good.
- The phone lines are down 50% of the time.
- I cannot receive calls.
- I cannot place calls
- The customer service is terrible, no phone line to call.
- The online chat support is terrible, they close chats without resolutions.
Best Communication Software
- One of the best dialing software with very good voice quality
- Amazing features like call recording, texting, voice mail, and divert call
- Network and connection [very] efficient
- I believe [they] need to work on history settings, sometime won't show the call history
- [Doesn't] even show the call recording history
- Overall experience is very good
Great Service if you don't mind online chat only support.
- Has pretty much any feature and integration you can imagine.
- Soft phone and click to dial work great on desktop.
- Smart phone app lets you work from anywhere accessing pretty much every feature.
- They do not take billing support calls. Online chat only. That can be dicey.
- Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
- Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Working well for us!
- Text messaging.
- Seamless mobile to desktop transitions.
- Available add-on apps.
- CONSTANTLY needing an update almost daily.
- User interface lags a lot.
- Connective issues.
Vonage Enterprise allows us to move!
- The mobile app is easy to use.
- Customized settings allow each user to get the most out of the software.
- There is a slight delay in the audio, which can lead to people talking over each other.
Vonage Review
- Soft phones.
- Admin console.
- Spam calls.
Why We Use VBC
- Vonage Business Cloud makes it easy to make changes to user profiles, voicemail passwords, and other settings.
- It gives users access to their phone whether they are with their physical phone or not.
- Some international numbers are blocked until you request for them to be allowed.
No need for extra, unnecessary hardware!
- No need to purchase or set up extra hardware.
- Convenient and easy to use.
- User interface is easy for both end users and admins.
- If wifi or cell service is poor, this affects the quality of calls.
Flexible, Expandable and Easy-To-Use Phone Service
- Easy interface - both on user and admin side.
- Flexible and easily expandable.
- Reliable.
- Relies on internet connectivity (no separate trunk like an on-prem system).
- Phones can be on the expensive side if you purchase through the Vonage store, especially conference phones. Thankfully Vonage is so flexible and is compatible with phones purchased from other places.
Ditch Your Physical Phone Consoles and Never Look Back!
- Eliminates physical phone consoles that can be pricey and unnecessary for staff.
- Has a companion app that allows you to use your personal cell phone to check messages or make calls.
- The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
- I don't really have any criticism for this product. For the specific use case, we use it for softphones and it is highly effective and easy to use.
Professional, Practical, Clean & Intuitive Design!
- Modern Computer Application.
- Clear audio for calls.
- Cohesive design.
- It's a little bit complex
- It can be confusing at times.
- It's sometimes hard to find who you're looking for.
Vonage - Big Business Features, Small Business Prices
- Chime - comes with our account, used to hold online meetings and screen share
- Stable, consistant connections
- Able to easily customize settings - personal and business-wide
- We didn't know our clients can easily use screen share and take over the sharing for quite some time - we actually thought it didn't do it, but finally figured out that it did.
Vonage Business Essentials is Essential to my Business
- Stability & Reliability
- End-User Support
- New Service Integration/Third Party APIs
- Communication of new features
- Availability of Training
The Best VoIP features for the price
- Ease of administration: The admin website is extremely easy to use and is constantly updated, without making radical changes that interrupt established workflows.
- Cost: While there are a host of options that can impact your total cost, the costs for an unlimited extension (usable with a desk phone) or a mobile extension (usable only with the Vonage app) are extremely competitive.
- Reliability and call quality: As long as you have a reliable internet connection (and for large deployments, well-designed and implemented VLANs), the phone service is excellent.
- Sales: Sales staff is helpful and responsive. Not too pushy.
- Support: Documentation is good. The support staff is helpful, but sometimes complex issues don't get elevated to higher tier staff as quickly as they should. Their Porting department is the best I've ever dealt with. They are tenacious in dealing with losing carriers to get your numbers over to Vonage.
- It's nice that they include Amazon Chime for "free" with extensions, but I wish there was a way to turn it off. It's very confusing for users when they receive a Chime welcome email.
- For larger deployments, project managers I've dealt with can be simultaneously overbearing and seemingly oblivious to the details of a deployment. I'd assume they are a bit overworked and are juggling too many deployments at once. The good news is that it seems that they are willing to let you take tasks off their plate if you already know what you're doing.
- Admin website can be slow/error out occasionally. This is usually only an issue when making large volumes of changes. Just adding/changing a single user, extension, etc, is not an issue.
- The admin website could use a few more export/report settings. Dumping a list of all your phone numbers (not just those assigned to users/extensions), more flexible reports, etc
Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.
- User setup and direct calling number assignment was a snap
- Easy to add and remove users and program extensions
- The mobile app is great and functions just like a desk phone
- Call forwarding to mobile devices and voicemail are all set up very easily by the end user
- Documentation on router configuration could be a little more complete
- Not may downsides to Vonage, it is just easy and it always works
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
- Availability
- Ease of Administration
- Plans that fit your needs
- The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Vonage Business phone is a great on the go solution
- Softphone avilability
- Good sound quality
- Ability to import multiple hold music clips
- Occasional disconnection
- Web interface could be improved
- Lack of physical app on desktop
Reliable VoIP that constantly improves and evolves
- Good audio quality, especially when using our Polycom SoundStation phones
- Vonage continues to add new products and features all the time and are constantly innovating
- Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
- Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Vonage...it is!
- Well for me it has a best connection and is easy to set-up.
- 24/7 Support.
- Employees can always work on the go and by that being said they become efficient and effective.
- Just improve the dropped calls.
- The call clarity. The quality of the call is so good and clear with crispness of voice.
- Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
- The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
- International calls are made easy without boundaries with full sound clarity for cheaper rates.
- The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
- The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.
- Video calls would have been an added advantage.
- I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
- The extension voice calls are a plus, until it crashes with wifi on regular basis.
- It made my international calls as my domestic calls - smooth
- Rates are very competitive
- Good customer care
- User-friendly
- Data is used only when there is no WIFI
- Extension audio app does wonders and now I can make calls from anywhere through Vonage. It is worth every penny.
The Orange Carrier in VoIP Remains Relevant
- Local U.S. Call anywhere in the United States or outside.
- Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
- Monthly recurrent charge with functionality that can be used on the Go.
- Ability to be used with Video with Wi-Fi functionality with a Video Feed
- Ability to be used on a 12-month agreement with less recurring charges compared to competition.
- Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
- Perhaps there could be an added iWatch App that pulls video off VoIP?