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Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
Overview
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…
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Popular Features
- Message alerts (5)10.0100%
- Mobile app for iOS (5)10.0100%
- Directory of employee names (5)10.0100%
- Answering rules (5)10.0100%
Pricing
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Unavailable
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Product Demos
Vonage Business Communications
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AI Virtual Assistant for Vonage Business Communications
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Demo: Vonage Business Communications for Teams
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Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Business Communications?
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
Vonage Business Communications Video
Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at http://bit.ly/2pmAagg.
Vonage Business Communications Competitors
- RingEX
- Jive Communications
- 8x8
Vonage Business Communications Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
RingEX are common alternatives for Vonage Business Communications.
Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.
The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.
Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.
Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.
Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.
Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.
Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.
Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.
Attribute Ratings
Reviews
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March 16, 2022
Steer clear of Vonage Business Communications
Score 1 out of 10
Vetted Review
Verified User
- Not supporting our company
- Not providing timely help
- Not caring about what our needs are in the company
Score 1 out of 10
Vetted Review
Verified User
- I cannot call customers, this is very frustrating.
- [I believe]There is no customer service phone line!!
- The chat service reps are not helpful [in my opinion], no resolutions.
- Worst phone service I have used.
September 21, 2021
Best Communication Software
Score 8 out of 10
Vetted Review
Verified User
- Reliable
- Very good price
December 30, 2020
Great Service if you don't mind online chat only support.
Score 9 out of 10
Vetted Review
Verified User
- Cut down phone hardware expense since the soft phone is free and easier to use.
- Text is becoming a more important and effective way to reach clients. Some will not answer a call or accept voicemail but respond quickly to text messages.
- Allows me to work from anywhere with smart phone app saving hours at work.
March 02, 2020
Working well for us!
- Easier connection to candidates.
- Lag on connections can make for a bad experience.
- Texts have helped a lot.
January 24, 2020
Vonage Enterprise allows us to move!
- We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
- There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
December 13, 2019
Why We Use VBC
- It saves us time and IT labor when needing to troubleshoot phones in most cases.
- The aforementioned issue with some international numbers has caused some issues at times.
December 07, 2019
No need for extra, unnecessary hardware!
- Cost efficient.
- Internal/operational efficiencies.
November 22, 2019
Flexible, Expandable and Easy-To-Use Phone Service
- Less time troubleshooting softphones.
- Saved roughly $5000/year compared to our older phone systems.
- Expanded our softphone user base.
- Saved on international phone call charges and reimbursing users.
November 10, 2019
Ditch Your Physical Phone Consoles and Never Look Back!
- Noticeable reduction in costs.
- Less workstation hassle and clutter reduction for non-front-facing employees.
- Improves the ability to use work extension while on the road.
September 28, 2019
Professional, Practical, Clean & Intuitive Design!
- Easy Communication.
- Cohesive Integration.
- Excellent practical utility.
September 14, 2019
Vonage - Big Business Features, Small Business Prices
- We consolidated what we were paying for Join.me and our previous phone solution with text translation upgrade and got that all in Vonage for one low price.
September 12, 2019
Vonage Business Essentials is Essential to my Business
- Integrations have made tracking employee work easier
- Constant connectivity has made our employees easier to reach
July 03, 2019
The Best VoIP features for the price
- Retiring on-premise PBX at one client and replacing with Vonage Business saved thousands in monthly costs for PBX support, phone lines, and long distance charges.
- Replacing staff using cellphones for all business calls with the Vonage app on their smartphones improved staff morale since they had more control over calls coming in outside of business hours.
May 31, 2019
Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.
- Phones are easy to manage from an admin standpoint, so there's no need to pay an outside phone company to program them when switching employees.
- The system always works. We've had no downtime in 2 years.
- We have users that work from home and the mobile app has made it so easy to communicate and transfer calls to outside users.
- We were able to ditch our old provider that was gauging us, saving us thousands per year.
- We were able to focus our IT staff on more important initiatives that added value to our business instead of managing a phone system.
- The included Amazon Chime plan with Vonage extensions allowed us to have video conferencing which improved the productivity of meetings.
November 06, 2018
Vonage Business phone is a great on the go solution
- Saved money versus hardwired options
- Apps are free to use
- Users can't tell that we aren't all in the same office building
July 24, 2018
Reliable VoIP that constantly improves and evolves
- Saved 30 percent per month on baseline phone expenses
- No costs for long-distance calling, saving us on the cost of calls per month
- No extra equipment required to install and maintain service outside of IP phones
July 07, 2017
Vonage...it is!
- For ROI it is not that applicable, but we were able to do business with it.
- VOIP calls made easy - cost effective due to vonage.
- International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
- Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
- Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.
February 17, 2017
The Orange Carrier in VoIP Remains Relevant
- Constant contact with other important business connections on a daily basis.
- Reliable phone connection
- AMEX billing | Recurrent basis