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Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its …
Overview
What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines…
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Popular Features
- Message alerts (5)10.0100%
- Mobile app for iOS (5)10.0100%
- Directory of employee names (5)10.0100%
- Answering rules (5)10.0100%
Pricing
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What is Vonage Business Communications?
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is GoTo Connect?
GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Product Demos
Vonage Business Communications
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AI Virtual Assistant for Vonage Business Communications
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Demo: Vonage Business Communications for Teams
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Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Vonage Business Communications?
Vonage Business Communications (VBC) activates conversations across voice, SMS, team messaging, fax, social, meetings, and more, providing a unified communication experience with elevated Quality of Service (QoS).¹
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
¹Not available in all locations. Please contact your sales representative for current availability
Key Features
Spam Shield
Call Queue
Company-Wide Call Recording
On-Demand Call Recording
Receptionist Console
Local or Geographic Number
Main Company Number
Toll-Free Numbers
Virtual Mailbox
Remote IT Support Add-On
Business Inbox
Paperless Fax
Vonage Visual Voicemail
Call Group
Call Monitoring
Conference Bridge
Paging Group
Vonage Business Communications Video
Vonage, Nexmo, Tokbox, and NewVoiceMedia have come together as Vonage. Vonage makes communications more flexible, intelligent, and personal so our customers stay ahead. Find out more at http://bit.ly/2pmAagg.
Vonage Business Communications Competitors
- RingEX
- Jive Communications
- 8x8
Vonage Business Communications Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.
RingEX are common alternatives for Vonage Business Communications.
Reviewers rate Directory of employee names and Answering rules and Call screening highest, with a score of 10.
The most common users of Vonage Business Communications are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Vonage Business Communications offers a range of use cases that have garnered positive feedback from users. One notable use case is its flexibility, enabling employees to make calls from anywhere with an internet connection. This feature has been particularly valuable for telecommuters and employees who frequently travel for work, as it allows their calls to seamlessly follow them regardless of their location. In addition, the product has been implemented as the core communication tool for organizations, serving as a VoIP solution and integrating with other systems. This integration capability has proven beneficial for businesses looking to streamline their operations and improve their overall productivity.
Another key use case of Vonage Business Communications is its ability to provide each employee with their own phone and corresponding app on their computer. This setup has been highly valued by users, as it allows for easy and efficient communication within the office environment. The app on the computer is described as streamlined and intuitive, although some users have found it challenging to navigate at times. Additionally, the product offers a suite of features such as call recording, voicemail, text messaging, and conference calls, which have proven useful for various departments within organizations. These features enable efficient communication and collaboration among team members, enhancing overall productivity and contributing to a seamless workflow.
Furthermore, Vonage Business Communications has been praised for its affordability and ease of use. Many organizations have found it to be a cost-effective alternative to traditional landlines and other expensive options in the market. The product's recognition as a recognizable brand has also resonated positively with customers. In terms of customer support, Vonage has received positive feedback for providing excellent assistance when needed. Users appreciate the reliability and clear transmission of voice offered by Vonage's communication facilitation between offices in different countries. Overall, Vonage Business Communications has been recognized by users as a flexible, reliable, and easy-to-use solution that addresses various voice communication needs within organizations while offering features that enhance productivity and collaboration.
Extensive Feature Set and Integrations: Many users have praised Vonage Business Communications for its extensive feature set and wide range of integrations, stating that it covers almost every feature and integration imaginable. This indicates that the software is highly capable and able to meet a variety of business needs.
Versatile and Convenient Softphone and Mobile App: Several reviewers have found the software to be versatile and convenient, specifically highlighting the great performance of the softphone on desktops and the smartphone app. They appreciate being able to seamlessly switch between devices and access almost every feature from anywhere. This demonstrates the software's ability to maintain productivity on the go.
User-Friendly Interface with Easy Administration: Users have complimented Vonage Business Communications for its user-friendly interface, particularly when making changes to user profiles, voicemail passwords, and other settings. They find it easy to use and customize their preferences efficiently. Additionally, administrators appreciate the intuitive admin website which allows them to effortlessly manage settings without disrupting workflows.
Inconvenient Extension Limit: Some users have expressed frustration with the extension limit of three devices in Vonage Business Communications, as it restricts their ability to work efficiently across multiple locations.
Complex and Confusing Software: There have been reports from users about the software being complex and confusing at times, particularly when trying to find specific contacts or navigate certain features.
Issues with Call History: Users have experienced occasional problems with the call history and call recording history not being displayed correctly, which can be frustrating for them when they need to review past calls.
Users commonly recommend exploring other options for VOIP companies that offer good customer service and quick response times. They suggest comparing Vonage Business Communications' features with other VOIP systems. Users also recommend contacting Rich Technology Group for professional assistance before reaching out directly.
Overall, users recommend Vonage Business Communications as a comprehensive communication tool with a user-friendly interface, average pricing, and the ability to connect multiple locations. They appreciate the ease of use, wide variety of features, and solid customer support provided by Vonage Business Communications. However, some caution against auto-renewing contracts and recommend contacting customer service for technical issues.
Attribute Ratings
Reviews
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March 16, 2022
Steer clear of Vonage Business Communications
Score 1 out of 10
Vetted Review
Verified User
We have been with Vonage Business Communications for a number of years, but are now considering going elsewhere for our VOIP system. We have had problems with our incoming calls having a hum and severe echo, and Vonage has done nothing to resolve it if you can even get hold of a person to talk to and even more, provide technical support. We have tried changing settings in our system and Modem/Router with no results. So, it seems it has run its course.
Score 1 out of 10
Vetted Review
Verified User
We use Vonage for our phone, text, and faxing service. We use Vonage with the hope of receiving and placing phone calls. However, our lines are down more than 50% of the time. [I believe] This is a terrible product with no easy way to reach customer service. They do not take phone calls, the only communication is through chat. It takes 60 minutes to reach someone and they usually close the chat without a resolution.
September 21, 2021
Best Communication Software
Score 8 out of 10
Vetted Review
Verified User
One of the best communication software I am using. Vonage [Business Communications] we are using to dial our B2B clientele. We are the manufacturer of Vape E-juice and disposable our brand call IVG E-Liquids. It is being used in our sales department to dial vape distributors and wholesalers. I found [high] voice quality and amazing features such as call recording, voice mail, text message, [and] conference call.
December 30, 2020
Great Service if you don't mind online chat only support.
Score 9 out of 10
Vetted Review
Verified User
We use Vonage for Business as our phone system throughout our organization. Especially the auto attendant, group calling, softphone, and other features. I have a virtual assistant and it is great that she can log in from another country and operate on our phone system just as if she was right here. I also like that I can make calls from my cell phone that go through our office phone number, thus keeping my cell number private.
March 02, 2020
Working well for us!
We use it for any and all business calls. It allows us to pull any calls we make throughout the day. It allows us to pull and use calls for training. It allows us to be mobile with our business phone number taking calls on our laptops and phone. It's all synchronized perfectly.
January 24, 2020
Vonage Enterprise allows us to move!
About 6 months ago, our company removed all landlines and moved our phone service to VoIP and Vonage Enterprise. Our company has a high percentage of employees who either telecommute or travel for work, and Vonage had more flexibility to allow calls to seamlessly follow our employees regardless of where they are working that day. It helps us meet our clients' needs more quickly.
January 15, 2020
Vonage Review
Vonage Business Cloud is being used by most of our organization to help with softphones. It has helped with not being able to book a room that had a hard-line phone in there and now anyone can take a call from their personal device or computer regardless of where they are.
December 13, 2019
Why We Use VBC
Vonage Business Cloud is being used by our US Offices. For end users, it gives us multiple options for making calls via phone, app, and/or online portal. For IT's, it gives us great options for supporting users on site. The admin portal allows us to make many changes/implementations without having to contact support.
December 07, 2019
No need for extra, unnecessary hardware!
We use Vonage Business Cloud for their softphone service across the whole organization. Previously we were using voip/Mitel phones which were extremely expensive and quality of support did not reflect the amount we were paying. Vonage softphones doesn't require extra hardware and is easy to set up and use on our mobile devices. Vonage also has great customer support.
November 22, 2019
Flexible, Expandable and Easy-To-Use Phone Service
We have Vonage Business Cloud deployed in two of our offices, for remote users, and are looking to add it to our HQ soon. We found our old provider very constricting in what they allowed us to do. We also used Vonage to replace on-prem systems. Moving to Vonage has allowed us to support our remote user base a lot easier than anything else we have used in the past.
November 10, 2019
Ditch Your Physical Phone Consoles and Never Look Back!
My organization has replaced physical phone consoles for most employees and instead utilizes softphones from our computers. This allows us to accept and make calls as long as we have a built-in or external microphone, and there is also an app that lets us use our personal devices to check phone calls and make calls from our business numbers. Overall, it has been more cost-effective, considering many developers and other staff are not front-facing and sometimes never use a phone at all, yet are still accessible.
September 28, 2019
Professional, Practical, Clean & Intuitive Design!
It is utilized for the phone systems within the office. Everyone has their own phone and a corresponding app on the computers that you can use to organize phone calls as well as conference clouds. It definitely seems to be quite modernized and the app on the computer seemed to be streamlined and intuitive for the most part, although I do find it to be a little bit challenging at times to navigate.
September 14, 2019
Vonage - Big Business Features, Small Business Prices
We use Vonage across our organization. We love the ease of setup, the phone systems, ease of use, and ability to handle conferences through Chime.
September 12, 2019
Vonage Business Essentials is Essential to my Business
Vonage Business has been implemented across my organization as our VoIP solution. It integrates with several of our other systems and is utilized as our core communication tool. Our team makes use of the DesktopConnect softphone solution, as well as Vonage's Business Essentials mobile app to keep connected while at the office and on the road.
July 03, 2019
The Best VoIP features for the price
We use Vonage Business Cloud for all of our voice needs in our business. This includes remote staff, as well as our home office and a conference bridge. We also install and support Vonage Business Cloud for several clients. It is especially useful for organizations with a lot of remote staff.
May 31, 2019
Affordable VOIP system for a small business. Easy to use, no downtime, & great customer service.
We use Vonage Business Cloud throughout our entire organization. Before switching, we used an old PBX system which was hard to program without paying a service tech to come in and charge us an hourly rate. Even just simple things like changing our answering machine greeting were hard since we didn't do it every day. Switching to Vonage was one of the best decisions we ever made. All of our users are now connected in an easy to manage portal and desk phones are a snap to set up.
We use Vonage Business Cloud across the whole organization. Vonage is the right fit for us since we are working from many different locations. Many work out of their home office or remote office. The ability to take Vonage wherever you can get an internet connection is what makes the product so great.
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
The smartphone apps work very well. Vonage has excellent documentation and customer service as well. Any time I have a problem I can call or chat and they are able to help me right away. Many of my counterparts in the industry feel that Vonage is too expensive but then use services that require administrative overhead, server maintenance and are complicated. Vonage is very easy to deploy.
November 06, 2018
Vonage Business phone is a great on the go solution
We used to have a larger workforce, but had recently decided to scale back our workforce & be a lot more lean and mobile, with users in multiple states as opposed to a single office. Having users being able to answer within our phone network from anywhere in the world was very important and this resolved the issue.
July 24, 2018
Reliable VoIP that constantly improves and evolves
Vonage Business is the phone provider for our company's two locations. We use Vonage Business as a VoIP provider for our desk phones for our employees, conference room phones, and virtual phones via their smartphone app for employees who work remotely. Vonage has been a great resource for high-quality calls at affordable rates, and we utilize their ever-growing suite of features.
July 07, 2017
Vonage...it is!
We use Vonage when I am in the Philippines to get in touch and coordinate with our co-workers in the United Stares. It is being used by the whole organization. We never encountered any issues.
Vonage is used for using both domestic and international calls. It is used by the administration and management department of the organization. It is very easy to make the calls and the quality of the call is very good. Video conferencing would be an added advantage.
February 17, 2017
The Orange Carrier in VoIP Remains Relevant
Vonage is being used as a communication facilitator between 2 offices located in separate counties. We depend on the reliability of VoIP and the clear transmission of voice using a landline functionality and not necessarily through the PC (like in other applications). We like the ease of use and the fact it's a recognizable brand (now used and functionally affordable on LinkNYC payphones on Broadway). We wonder at times how it will fair in the new roll-out of Amazon Chime with Vonage for Business built in. However, it sounds like it will always fair well on 2 mobile phones if installed on both to enhance communication even if the countries varied. The call will always be a local call.