Personalized Support during Implementation was a Key to Success
Our applications leverage Vonage Communications APIs [(formerly Nexmo)] to send SMS reminder messages for appointments. Subscribing …
Vonage Communications APIsFormerly Nexmo
Overview
What is Vonage Communications APIs?
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity…
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What is Vonage Communications APIs?
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of…
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- No setup fee
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- Premium Consulting / Integration Services
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What is WhatsApp Business?
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over…
What is Twilio?
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
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What is Vonage Communications APIs?
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity of communications and innovate faster.
Vonage Communications APIs Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(12)Attribute Ratings
Reviews
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Score 8 out of 10
Vetted Review
Verified User
Our applications leverage Vonage Communications APIs [(formerly Nexmo)] to send SMS reminder messages for appointments. Subscribing clients have the opportunity to activate the additional SMS reminder feature in their accounts. Once activated, an account administrator can customize the message template based on their specific business needs. With each new appointment, a reminder is queued and, at the client's desired reminder window, sent through Vonage to any customer that has opted into the service. The integration between our application and Vonage includes the provisioning of phone numbers and sending thousands of messages to remind customers of upcoming appointments, reduce no-show rates and encourage the customer relationship.
- High levels of technical and account support for our business
- Low latency and high deliverability rates
- Easy-to-use tools to investigate reports of message delivery
- Personal support helps us feel heard when a problem arises
- Improve reporting options to slice-and-dice data in different ways, specifically by sending phone number
- Improved customer experience
- Reduced feature gap in competitive landscape
- Added to overall revenue associated with subscription fees
Score 7 out of 10
Vetted Review
Verified User
We use it across the entire organization to power our platform.
- Low latency
- Fast support
- Easy to integrate
- Written documentation and discovery could be a lot better.
- Allowed us to go to market faster (positive).
- Greatly limits our claim to quality as the ceiling on video quality is lower than other platforms (negative).
March 09, 2018
Quick setup and excellent support
[It's being used] Mostly for app activation and communication with customers in real time. A single API that can send a worldwide SMS is a must have. As I said, the support team has been getting better over time, which has helped us every time we have an issue. Getting connected with our customers through our B2C is really easy with Nexmo!
- I like the delivery speed, it's very instantaneous. As soon as the delivery status changes on the website, the message gets delivered. The rates are also cheap and affordable.
- The accuracy of the services and the non-stop supportive team.
- Simple API, easy to integrate with existing notification functionality in your Laravel apps.
- Ease of implementation. We needed less than one month to go live.
- The dashboard is very difficult to use, also the dashboard doesn't have details about the use (real-time use).
- Deliverability is not good for some countries e.g. Indonesia.
- I would recommend building a better and easier GUI.
- Inbound SMS are free. All we needed to pay was for the phone numbers which accept those incoming SMS messages.
- We use Nexmo for inbound and outbound SMS, enabling our clients to form better relationships with their customers, driving sales.
- Nexmo offers cheaper pricing between the suppliers we study.
- twilio and telnix
Nexmo is the best platform in the industry for sure. We don't use all the features that the API provides but we are really satisfied with the ones we use. We are sure this is the best solution in the market if you need to solve the communication in real time with your customers.
When we have to build a new website we are going to support the solution with Nexmo.