Question 1

What is Vonage Contact Center?

Accepted Answer

Vonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.

Question 2

What are Vonage Contact Center's top competitors?

Accepted Answer

Talkdesk, RingEX, and Five9 are common alternatives for Vonage Contact Center.

Question 3

What is Vonage Contact Center's best feature?

Accepted Answer

Reviewers rate Predictive dialing and Interactive voice response and REST APIs highest, with a score of 10.

Question 4

Who uses Vonage Contact Center?

Accepted Answer

The most common users of Vonage Contact Center are from Mid-sized Companies (51-1,000 employees).