Vorex

Vorex, developed by Kaseya, is an IT Service Desk and Project Management solution designed to streamline IT operations and enhance productivity. According to the vendor, this software is targeted towards midsize businesses, including IT departments, Managed Service Providers (MSPs), and small businesses. With its range of features and functionalities, Vorex aims to provide efficient service delivery and project management capabilities to professionals in the IT industry.

Key Features

Service Desk: According to the vendor, Vorex allows users to easily create, manage, and resolve IT service requests and tickets. It aims to reduce the number of service tickets generated and expedite the resolution of IT incidents. The software offers a comprehensive IT helpdesk ticketing solution for tracking tickets and improving customer satisfaction.

Project Management: The vendor claims that Vorex provides real-time project status reports, enabling effective staffing and management of IT projects. It aims to improve forecasting through comprehensive project management capabilities, including support for task dependencies, unique deadlines, and resource allocation across multiple projects.

Business Intelligence and Reporting: Vorex offers real-time information on ticket progress and status through its Service Desk dashboard. According to the vendor, users can easily generate custom reports for better business decision-making. The software also provides enhanced business intelligence capabilities, visualization, and reporting features.

Remote Endpoint Management: Vorex offers VSA Live Connect, which allows users to remotely access end-user devices directly from service tickets. The vendor claims that this feature optimizes daily IT operations by resolving 30% fewer tickets and resolving them 40% faster.

IT Knowledge & Configuration Management: According to the vendor, Vorex enriches IT asset information from IT Glue, making it accessible within the software. This feature provides easy access to IT procedures, passwords, and asset-related information, aiming to facilitate faster ticket resolution.

3rd Party Integrations: Vorex is designed to work with popular financial applications such as Quickbooks and Xero. It also integrates with tools like Office 365, BrightGauge, and QuoteWerks, according to the vendor.

Better IT Service Delivery: The vendor claims that Vorex allows technicians to work efficiently and seamlessly across tools, providing access to the right information when and where they need it. According to the vendor, this feature helps resolve IT service tickets 40% faster through seamless VSA integration.

Cost Effective: According to the vendor, Vorex is priced at approximately one third the cost of competing solutions, making it a cost-effective option for businesses.

Exceed SLAs: The vendor states that Vorex helps resolve IT service tickets 40% faster through seamless VSA integration, enabling businesses to exceed their Service Level Agreements (SLAs).

Increase IT Productivity: According to the vendor, Vorex enables technicians to work efficiently and access the right information, reducing the time spent tracking tickets and allowing them to focus on customer satisfaction.