Name: Voximplant
Price: 1 USD
Author: Voximplant

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

AI Development

Image Recognition

Version Control

Development

Business Intelligence (BI)

Collaboration

Enterprise Legal Management

Transportation & Logistics

Workflow

Enterprise

Accounting

Anti-Money Laundering (AML)

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Brokers

Cloud Storage

Converged Network Adapters (CNAs)

Custom Software Development Services

Data Integration

Data Privacy Management

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Governance, Risk & Compliance

Integration Platform as a Service (iPaaS)

Migration

Mobile Application Performance Monitoring  (APM)

Network Performance Monitoring

NoSQL Databases

Privileged Access Management

Release Management

Server Management

Tape Storage

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Experience Management

Customer Journey Mapping

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Mobile Advertising

Press Release Management

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Headless eCommerce

eCommerce Analytics

Sales

Animation

Computer-Aided Design (CAD)

Construction Workforce Management

Loan Servicing

Patient Engagement

Vertical-Specific

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### Telephony Solutions
Users generally praise Voximplant's telephony solutions for their robust functionality and flexibility. The platform's powerful APIs, cloud-based application engine, and extensive international phone number coverage are highlighted as key strengths. However, some users express a desire for more SMS features and broader country coverage for phone numbers. Despite some minor limitations, Voximplant's telephony solutions are widely regarded as reliable and effective for various telephony needs.

### Interactive Voice Response (IVR) Systems
Users consistently praise Voximplant's IVR capabilities and integration with Dialogflow for enhancing their communication systems. The IVR system is lauded for its efficiency in automating processes and increasing call speed significantly. Despite some minor issues with the Dialogflow connector, users appreciate the ease of setup and the platform's ability to handle complex application logic seamlessly. The support provided by Voximplant is also commended for its responsiveness and effectiveness in addressing queries promptly. Additionally, the platform's JavaScript-based control over dial plans and IVR is highlighted as a valuable feature that aligns well with the needs of development teams.

### Contact Center Technologies
Users generally praise Voximplant's contact center technologies for their scalability and ease of integration with CRM systems. The platform's ability to quickly deploy a contact center MVP and enhance it with additional functions post-launch has been well-received by users. Additionally, Voximplant's Automatic Call Distribution (ACD) system has been highlighted for efficiently handling incoming customer calls and securely managing sensitive information. While some users have faced challenges with configuring the native ACD module for call distribution, the overall sentiment leans towards Voximplant's contact center technologies being a valuable asset for businesses looking to streamline their communication processes.

### Development Tools and APIs
User sentiment regarding Voximplant's development tools and APIs is generally positive, with many users highlighting the ease of use and efficiency in creating solutions without extensive coding. The platform's JavaScript-based control over dial plans and IVR is particularly praised for its flexibility and effectiveness. Additionally, the availability of a great SDK and versatile REST APIs has empowered developers to integrate the platform seamlessly with their existing systems for enhanced call control. Despite some minor drawbacks such as the lack of ready-to-use solutions and limitations in adding node modules to application code, users appreciate the technical support provided by Voximplant's team in navigating these challenges.

### Conversational AI and Bots
Users appreciate Voximplant's conversational AI and bot capabilities for their ease of use and efficiency in building customized solutions. While some users find the setup process challenging without prior knowledge of JSON or technology, the majority highlight the platform's convenience, user-friendly interface, and the ability to test scenarios before deployment. The integration of Dialogflow and the availability of a Dialogflow Connector are particularly praised for streamlining the development process and enhancing the conversational AI experience. Additionally, Voximplant's support team's responsiveness, even during off-hours, has been a valuable asset for users navigating the intricacies of building conversational IVRs and implementing click-to-call solutions.

### Customer Communication Management
Users consistently praise Voximplant for its exceptional customer communication management capabilities. They highlight the platform's ability to facilitate effective communication processes, solve communication problems, and connect with customers and team members efficiently. Despite some users mentioning the higher cost compared to alternatives, the majority appreciate the platform's advanced features, flexibility, and user-friendly interface. Voximplant's customer communication management functionality is seen as a strong asset, enabling users to streamline communication with clients, schedule meetings, share screens and documents, and enhance overall collaboration. The platform's support for remote detailing cases and contact center operations further underscores its effectiveness in managing customer communication effectively.

### CRM Integration Solutions
Users generally appreciate Voximplant's CRM integration solutions for enhancing customer interactions and streamlining call management processes. The feedback indicates that the CRM integration capabilities have been instrumental in optimizing communications with existing customers, prompt processing of incoming calls, and ensuring quick access to the CRM system for efficient contact center operations. While some users have highlighted the ease of scalability and integration with the CRM system, others have praised the platform's ability to capture leads effectively, even outside of working hours. Additionally, positive remarks have been made about the platform's SDK, API integration with CRM systems, and the responsive technical support provided. However, there are mixed opinions regarding the overall capabilities of Voximplant's CRM integration solutions, with some users expressing concerns about certain functionalities.

### Online Store Communication Tools
Users consistently praise Voximplant's online store communication tools for their efficiency and cost-saving benefits. The ability to quickly scale operator seats in the contact center and establish effective communication with new customers has been highlighted as a key strength. Customers appreciate the seamless integration of CRM systems, which aids in identifying callers and managing their requests efficiently. The positive feedback underscores the importance of reliable and uninterrupted systems for online stores, emphasizing the value of Voximplant's communication tools in enhancing customer interactions and streamlining operations.

Users have commonly made the following recommendations for Voximplant:

1. The support team at Voximplant is highly regarded for their responsiveness and professionalism, providing prompt and helpful assistance.

2. Voximplant is recommended for online stores, praised for its reliability, professionalism, and support.

3. Users have praised Voximplant as an excellent option for video conferences and meetings, particularly highlighting the convenience of the one-click join meeting feature.

It is important to note that while Voximplant is well-suited for complex projects or building multi-tenant apps, users suggest starting with their quickstarts for simpler projects. Additionally, users recommend purchasing an extra number for development and testing purposes instead of relying solely on free test numbers.

Easy-to-use API: Users love Voximplant's APIs for telephony, which are powerful, versatile, and easy to use. Some users have even built their complete product using Voximplant APIs. The API is the gold standard in the market and other companies should follow this example.

Great Technical Support: Technical support reacts fast and helps to solve any problem. Many reviewers have appreciated that technical support has always been quick to get back to them, even in off-hours. The customer support is good as well with users receiving quick answers.

User-Friendly Interface: The interface of Voximplant is user-friendly and easy to use according to many reviewers. Additionally, the scenario build of Voximplant is also easily manageable without any code; it's effortless to manage outgoing calls with lots of rules.

Expensive Pricing: Several users have expressed that Voximplant's software is expensive compared to other alternatives. They feel that the pricing is a major drawback and may not be suitable for small businesses or startups.

Connectivity Issues: Some reviewers have experienced connectivity issues when there is a poor network connection. This can cause disruptions in call quality, leading to frustration among users.

Difficult Setup: Setting up the software can be challenging for some users who are not familiar with JSON or the technology. Reviewers suggest that Voximplant could provide more resources to help new users navigate this process.

Voximplant is a cloud communications platform that businesses and developers can use to embed voice, video, and text communication into their apps. The Voximplant Platform's advanced technology streamlines the process of adding communication features into an app in minutes without any coding required. With this platform, users can create no-code cloud contact centers or deploy customized applications for calls, messages, or videos that meet specific business requirements.

The highly scalable Voximplant Platform adapts to businesses' needs, ensuring seamless communication experiences for both small businesses and large corporations. It eliminates costly hardware and software installations commonly associated with traditional telephony solutions while still delivering superior-quality audio on all calls made through its system. Advanced security measures are implemented to protect customer privacy and data from breaches.

Whether it's automating certain communication processes or monitoring/optimize communication channels via detailed analytics reporting; Voximplant offers multiple functionalities suitable while being easily integrated with other systems and applications essential for companies worldwide.

Mobile

Toll free

Landline

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

Programmable Messaging

Programmable Voice

Twilio SendGrid Marketing Campaigns

Programmable Video

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Twilio Flex (Contact Center)

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WhatsApp Business API

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PanTerra is a provider of unified cloud-based services for communications, enterprise file sharing and mobility solutions for mid-market enterprises (MME), headquartered in Santa Clara. The Company's Streams service provides - Unified Communications and SmartBox - Communications-Enabled Content Management solutions which are delivered securely from the cloud through a browser-based client as well as mobile apps for smartphones and tablets, are designed to eliminate any on-premises deployed hardware or software.

Business Plus

Professional

Call Center

PanTerra Networks

Voximplant

Communications Platform as a Service (CPaaS)

Audio and Video Calls in React Native Using Voximplant

See how to send your customers alerts and notifications with an interactive call that recognizes and responds to speech. In this complete walkthrough, we demonstrate how a business can use Voximplant Kit to notify its customers that it is back open after the pandemic with an option to route them to an agent to rebook an appointment. No coding required - we show how to use Kit’s no code environment to drag and drop a few blocks to create a simple, but powerful outbound calling campaign.

Sign-up at kit.voximplant.com/registration

TIMESTAMPS:
--------------------
0:00 - Intro
0:50 - Caller ID Verification
1:58 - Outbound Setup
3:14 - Build the Scenario
5:44  - Text to Speech - not there
6:34 - Interactive Menu 2 - rebook?
7:21 - TTS options
8:10 - Call Transfer
8:52 - Test
10:47 - Campaign setup
11:00 - Define Call Strategy
12:25 - Contact Details
13:45 - Map
14:06 - Summary
14:23 - Campaign Progress
14:36 - Summary report


LINKS AND RESOURCES:
------------------------------------

Links:
Voximplant Kit product information: https://voximplant.com/kit 
How to buy a phone number: https://voximplant.com/kit/docs/howtos/buying-and-adding-numbers-in-voximplant-kit
Voximplant Kit Tutorial and Demo videos - https://www.youtube.com/playlist?list=PLu_gJkhf4-ZEbsRMBudvbH-i4eYZQSZau 
All Voximplant Kit HowTos: https://voximplant.com/kit/docs/howtos

Full Walkthrough: Notify Customers with Outbound calling using Voximplant Kit

Voximplant Kit: Queues

How to implement Phone Number Masking in your system using Voximplant Platform? - Demo video

Easy steps to create voice bot scenario with Voximplant Kit

Voximplant Digest: Q1 2022

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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$0.005 Inbound/Price per minute Free Installation fee

$0.03 Inbound/Price per minute Free Installation fee

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Voximplant

Overview

What is Voximplant?