TrustRadius Insights
The telehealth feature of this product has allowed users to conduct supervision sessions completely virtually, providing convenience and …
Overview
What is VSee?
VSee is a telehealth system boasting users among NASA Space Station, McKesson, GE health, Optum, and LA County, dedicated to simplifying the logistics of delivering distance healthcare. VSee states they believe health systems, practices, and organizations have their own workflows…
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What is VSee?
VSee is a telehealth system boasting users among NASA Space Station, McKesson, GE health, Optum, and LA County, dedicated to simplifying the logistics of delivering distance healthcare. VSee states they believe health systems, practices, and organizations have their own workflows that can't be met…
Entry-level set up fee?
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Telemedicine Solution Fast Step by Step Tour of Basic VSee Clinic (Provider and Patient side demo)
YouTube
Product Details
- About
- Tech Details
What is VSee?
VSee is a telehealth system boasting users among NASA Space Station, McKesson, GE health, Optum, and LA County, dedicated to simplifying the logistics of delivering distance healthcare. VSee states they believe health systems, practices, and organizations have their own workflows that can't be met by a one-size fits all platform. So they develop a system featuring over 250+ points of configuration without coding, so as to white-label, deploy and scale a virtual care experience for patients, providers, and non-clinical staff.
VSee also offers an integrated omni-channel experience for video, voice, chat + medical exams and remote patient monitoring. It is a telehealth platform that owns it's own video engine, allowing it to natively support simultaneous streaming of video faces and medical devices (e.g. digital otoscopes, EKG, ultrasounds), remote PTZ control, and lossless screensharing of medical images.
VSee’s workflows are configurable and have been set up for urgent care, ER diversion, telepsychiatry, specialist consults, concierge care, second opinions, group therapy, e-ICU, chronic care management and a range of other use cases. It offers scheduled and walk-in visits, asynchronous and web chat visits with video escalation, customizable intake, consent, online payments, shared patient queues, Uber-like load distribution, wellness device integration (FitBit, Bodytrace, etc.), and ePrescription.
VSee Videos
VSee Virtual Waiting Room Walk-Through
VSee Messenger Quick Tour
Telemedicine Solution Fast Step by Step Tour of Basic VSee Clinic (Provider and Patient side demo)
Basic VSee Clinic Tutorial
VSee Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
The telehealth feature of this product has allowed users to conduct supervision sessions completely virtually, providing convenience and eliminating the need to leave home or wait in an office. Solo practitioners have found it particularly useful, as it enables them to start utilizing telehealth and easily implement it for their patients. Users have praised the product for solving the problem of missed therapy sessions and difficulty contacting clients, while also addressing confidentiality concerns in therapy. Additionally, clients with medical issues or chronic pain who cannot regularly visit the office have found teletherapy to be a convenient solution. Teams working at different locations have also benefited from the product, as it allows them to have weekly meetings regardless of their geographical locations. The secure nature of the platform ensures that users can discuss confidential information with supervisors and other providers within their organization, ensuring compliance with HIPAA law. Moreover, the product offers secure international conference calls, enabling business with people in countries that may be more closed off. It also provides video chat capabilities for individuals who do not have access to Facetime or Skype, while still ensuring HIPAA compliance. Users have been able to have secure business conversations with associates in other nations, thus solving the problem of secure communication. Overall, the product has proven to be versatile and reliable for various users' needs.
Stability and Consistent Connection: Users appreciate the app's stability and its ability to provide a consistent connection during supervision sessions for ABA therapy. Several reviewers have mentioned this, highlighting its importance in conducting effective therapy sessions.
Free with Desktop and Mobile Options: The fact that the software is free to use and offers both a desktop version and a mobile app has been well-received by users. This flexibility allows users to choose their preferred platform while also providing options for the recipients of the software.
Good Video Quality: Many users have praised the video quality provided by the software. They find it to be very good, which enhances their overall experience when using the software for therapy sessions or other purposes.
Pricing Structure: Some users have expressed dissatisfaction with the pricing structure, stating that they had to pay for extras that should be basic features. This has led to a perception of poor value for money.
Crashes and Lack of Functionality: Website crashes were experienced by some users, although they acknowledged that it could be a common issue with video chat websites. Additionally, users reported not being notified of waiting messages unless the app was running in the background, suggesting a lack of functionality.
Frustrating Customer Service: Several users found speaking to customer service representatives frustrating, as they were unable to provide clear answers or solutions to their issues.
Users highly recommend this application for professionals who want a straightforward and simple way to connect with their patients. They find the interface easy to use and it greatly facilitates their day-to-day work. While many users appreciate the user-friendly nature of the app, some have reported needing assistance with the initial setup and regular updates. To improve user experience, it is suggested that the developers offer more guidance and support to ensure an intuitive and hassle-free experience for all users.