TrustRadius
Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.https://media.trustradius.com/product-logos/bz/Sf/LJL58EG548UQ.PNGVtiger takes on MailChimp for the serious email marketerI have a demo copy of Vtiger and several of my clients use Vtiger. In the case of my clients, they generally use vTiger as a better solution than MailChimp for their newsletters. In the case of one client, they use vTiger to run their organization as they are a membership society, and they have integrated Vtiger with their website.,Vtiger is a sophisticated database similar to SugarCRM but easy to use for people who are not computer experts. SugarCRM has a very complex user interface compared with Vtiger. It is easy to add fields and to create rules or pick lists and thereby tailor the system to your requirements. Vtiger is a powerful email marketing system with more facilities than MailChimp and considerably less expensive per email sent once your database reaches the size at which MailChimp begins to charge. Vtiger, therefore, represents a good upgrade path from MailChimp. It is very easy to import and export data to and from Vtiger, which has excellent deduplication tools built in. It is also easy to manipulate data within Vtiger, something that is almost impossible with MailChimp.,Although Vtiger integrates well with email, like most CRM systems it assumes that you have one email system and therefore it is less suitable for use cases where multiple email systems need to be supported. Although Vtiger supports Twitter it does not support other social media systems in the same way. You can tailor the system to hold the URLs of your contacts' social media profiles but if SM is a big thing for your organization then there are better systems available.,9,It has dramatically cut the cost of email marketing. It has enabled better segmentation of the database leading to better-targeted email campaigns. It has been a great central repository for data on contacts due to its ability to merge data on import.,SugarCRM, MailChimp and Nimble,Nimble, eClincher, PieSync,9,YesUnspecified
Vtiger
20 Ratings
Score 7.3 out of 101
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Vtiger Reviews

Vtiger
20 Ratings
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Score 7.3 out of 101

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Score 9 out of 10
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9
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
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Feature Scorecard Summary

Customer data management / contact management (8)
8.8
Workflow management (8)
7.1
Opportunity management (8)
7.2
Integration with email client (e.g., Outlook or Gmail) (8)
7.3
Contract management (6)
8.0
Quote & order management (6)
8.2
Interaction tracking (6)
9.3
Case management (6)
6.8
Help desk management (6)
7.3
Lead management (6)
8.4
Email marketing (6)
9.3
Task management (6)
8.0
Billing and invoicing management (6)
9.2
Reporting (7)
9.0
Forecasting (5)
8.3
Pipeline visualization (5)
9.6
Customizable reports (6)
9.4
Custom fields (8)
7.8
Custom objects (7)
9.0
API for custom integration (5)
7.4
Role-based user permissions (8)
8.8
Social engagement (4)
5.2
Mobile access (6)
6.7

About Vtiger

Vtiger makes free open source and subscription based cloud CRM software that is designed to help businesses better engage with their customers across the entire customer life cycle through integrated marketing, sales, and customer support software. According to the vendor, their solution helps grow marketing ROI, sales, and customer satisfaction. Vtiger software also includes collaboration, project management, inventory management, process automation, and a range of other tools.

The vendor says, Vtiger is trusted by more than 100,000 organizations, from small businesses to teams at Fortune 500 companies, across 106 countries.

Vtiger Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Does not have featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Does not have featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Does not have featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Has featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Does not have featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

Vtiger Screenshots

Vtiger Integrations

Google Drive, Microsoft Exchange, QuickBooks Online, Plivo, Authorize.Net, Magento Commerce, part of Adobe Commerce Cloud, Mailchimp, Xero, Dropbox, DocuSign, Google Calendar, Google Contacts, Gmail, Microsoft Outlook, Twilio, PayPal, Asterisk, Office 365, Clickatell, Textanywhere, Tally, Zapier

Vtiger Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
Sales Starter$10/ user / month
Sales Professional$20/ user / month
Support Starter$10/ user / month
Support Professional$20/ user / month
Ultimate$30/ user / month

Discounts are provided for both annual subscriptions, and for high volume users.

Vtiger Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Vtiger Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android