Vtiger Reviews

23 Ratings
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Score 7.0 out of 100

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Thomas Olesen | TrustRadius Reviewer
December 20, 2017

Vtiger takes on MailChimp for the serious email marketer

Score 9 out of 10
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Support Rating

9
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Read Thomas Olesen's full review

Feature Scorecard Summary

Customer data management / contact management (8)
8.6
Workflow management (8)
6.8
Opportunity management (8)
6.9
Integration with email client (e.g., Outlook or Gmail) (8)
7.2
Contract management (6)
7.5
Quote & order management (6)
8.0
Interaction tracking (6)
9.4
Case management (6)
7.2
Help desk management (6)
7.9
Lead management (6)
8.7
Email marketing (6)
9.4
Task management (6)
8.0
Billing and invoicing management (6)
9.4
Reporting (7)
9.0
Forecasting (5)
8.9
Pipeline visualization (5)
9.9
Customizable reports (6)
9.5
Custom fields (8)
7.7
Custom objects (7)
8.7
API for custom integration (5)
7.4
Role-based user permissions (8)
8.7
Social engagement (4)
5.9
Mobile access (6)
5.8

About Vtiger

Vtiger makes free open source and subscription based cloud CRM software that is designed to help businesses better engage with their customers across the entire customer life cycle through integrated marketing, sales, and customer support software. According to the vendor, their solution helps grow marketing ROI, sales, and customer satisfaction. Vtiger software also includes collaboration, project management, inventory management, process automation, and a range of other tools.

The vendor says, Vtiger is trusted by more than 100,000 organizations, from small businesses to teams at Fortune 500 companies, across 106 countries.

Vtiger Features

Sales Force Automation Features
Has featureCustomer data management / contact management
Has featureWorkflow management
Does not have featureTerritory management
Has featureOpportunity management
Has featureIntegration with email client (e.g., Outlook or Gmail)
Has featureContract management
Has featureQuote & order management
Has featureInteraction tracking
Does not have featureChannel / partner relationship management
Customer Service & Support Features
Has featureCase management
Does not have featureCall center management
Has featureHelp desk management
Marketing Automation Features
Has featureLead management
Has featureEmail marketing
CRM Project Management Features
Has featureTask management
Has featureBilling and invoicing management
Has featureReporting
CRM Reporting & Analytics Features
Has featureForecasting
Has featurePipeline visualization
Has featureCustomizable reports
Customization Features
Has featureCustom fields
Has featureCustom objects
Does not have featureScripting environment
Has featureAPI for custom integration
Security Features
Has featureRole-based user permissions
Does not have featureSingle sign-on capability
Social CRM Features
Does not have featureSocial data
Has featureSocial engagement
Integrations with 3rd-party Software Features
Does not have featureMarketing automation
Does not have featureCompensation management
Platform Features
Has featureMobile access

Vtiger Screenshots

Vtiger Integrations

Google Drive, Microsoft Exchange, QuickBooks Online, Plivo, Authorize.Net, Magento Commerce, part of Adobe Commerce Cloud, Mailchimp, Xero, Dropbox, DocuSign, Google Calendar, Google Contacts, Gmail, Microsoft Outlook, Twilio, PayPal, Asterisk, Office 365, Clickatell, Textanywhere, Tally, Zapier

Vtiger Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Sales Starter$10/ user / month
Sales Professional$20/ user / month
Support Starter$10/ user / month
Support Professional$20/ user / month
Ultimate$30/ user / month

Discounts are provided for both annual subscriptions, and for high volume users.

Vtiger Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

Vtiger Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android