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WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

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Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

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Remote Support

Requirements Management

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Session Border Controllers

Voice Recognition

Web Application Firewalls

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Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

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Digital Signage

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Marketing Automation

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Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

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Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

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HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

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### User Onboarding and Training
Users generally praise WalkMe for its robust user onboarding and training capabilities, highlighting its effectiveness in guiding new users through systems, providing step-by-step tutorials, and automating processes to enhance user learning and adoption. The platform's user-friendly interface and advanced features have been commended for streamlining training processes and reducing the need for extensive training resources. WalkMe's ability to facilitate smooth transitions during system implementations and changes, as well as its focus on data integrity and user experience improvement, have been key factors in its positive reception among users. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [2](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [3](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [4](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [5](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [6](https://www.trustradius.com/reviews/walkme-2022-07-27-03-13-13), [7](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [8](https://www.trustradius.com/reviews/walkme-2021-10-25-18-34-52), [9](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29), [10](https://www.trustradius.com/reviews/walkme-2021-04-20-10-27-45), [11](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [12](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [13](https://www.trustradius.com/reviews/walkme-2021-04-20-09-31-18), [14](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [15](https://www.trustradius.com/reviews/walkme-2020-03-15-21-44-00))

### Feature Adoption and Utilization
Users consistently praise WalkMe's feature adoption and utilization capabilities, highlighting its effectiveness in guiding users through processes, promoting new features, and automating tasks. The platform's smart tips, shoutouts, and user-friendly interface have been instrumental in enhancing user experience and driving feature adoption. Reviewers appreciate WalkMe's ability to streamline the implementation of new features and facilitate user onboarding, ultimately leading to increased utilization of the platform's functionalities. WalkMe's feature adoption and utilization tools have garnered positive feedback for their role in improving user engagement and facilitating a smoother user journey. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [2](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [3](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [4](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [5](https://www.trustradius.com/reviews/walkme-2022-07-27-03-13-13), [6](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [7](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [8](https://www.trustradius.com/reviews/walkme-2022-05-05-07-46-21), [9](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [10](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [11](https://www.trustradius.com/reviews/walkme-2021-04-30-03-28-13), [12](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29), [13](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [14](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [15](https://www.trustradius.com/reviews/walkme-2019-12-20-08-13-08))

### User Experience Enhancement
Users consistently praise WalkMe for its ability to guide users, enhance user experience, and ease users through various processes. The general sentiment among reviewers is that WalkMe excels in providing in-the-moment feedback, offering contextual help, and streamlining user interactions within complex systems. Users appreciate the intuitive interface and the range of features that contribute to a more user-friendly experience. WalkMe's tools, such as Smart Tips and Smart Walkthroughs, are highlighted for their effectiveness in improving user adoption and reducing the learning curve for new users. Additionally, the platform's ability to provide step-by-step guidance and automate tasks is seen as a valuable asset in enhancing overall user experience. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [2](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [3](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [4](https://www.trustradius.com/reviews/walkme-2022-05-05-07-46-21), [5](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [6](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [7](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [8](https://www.trustradius.com/reviews/walkme-2021-04-20-10-27-45), [9](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [10](https://www.trustradius.com/reviews/walkme-2021-04-30-03-28-13), [11](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29), [12](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [13](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [14](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [15](https://www.trustradius.com/reviews/walkme-2019-12-20-08-13-08))

### Customer Support and Service
Users generally praise WalkMe's customer support and service capabilities. They appreciate the prompt responses from the support teams and the effectiveness of the assistance provided. Many users highlight the value of WalkMe's customer support in reducing the number of support tickets and enhancing the overall user experience. The availability of chat bots for automating processes and providing quick solutions is also well-received by users. Despite some minor concerns raised by a few reviewers, the consensus leans towards positive feedback regarding WalkMe's customer support and service offerings. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-05-05-07-46-21), [2](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [3](https://www.trustradius.com/reviews/walkme-2022-07-27-03-13-13), [4](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [5](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [6](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [7](https://www.trustradius.com/reviews/walkme-2021-04-20-09-31-18), [8](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [9](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [10](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [11](https://www.trustradius.com/reviews/walkme-2021-10-25-18-34-52), [12](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [13](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [14](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [15](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29))

### Digital Adoption Strategies
Reviewers consistently praise WalkMe's digital adoption strategies for enhancing user experience and streamlining processes. Users appreciate how WalkMe's strategies have helped in onboarding, self-learning, and feature adoption, ultimately reducing support ticket volumes and saving valuable time and resources. The platform's ability to provide real-time assistance and track user engagement has been particularly lauded. Despite some challenges with integrating NPS surveys and achieving significant value from walkthroughs, WalkMe's digital adoption strategies are generally seen as a valuable asset for organizations looking to improve user adoption and reduce training time. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [2](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [3](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [4](https://www.trustradius.com/reviews/walkme-2021-10-25-18-34-52), [5](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [6](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [7](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [8](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13))

### Integration and Implementation
Reviewers generally praise WalkMe's integration and implementation capabilities. Users appreciate the ease of integrating WalkMe with other platforms, noting its reliability and efficiency in streamlining processes. Despite some concerns about pricing and compatibility with highly customized systems, WalkMe is commended for its ability to facilitate smooth transitions during system upgrades and new implementations. The platform's integration features are highlighted as a valuable asset for organizations looking to enhance user onboarding, automate processes, and improve overall system usability. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [2](https://www.trustradius.com/reviews/walkme-2021-10-25-18-34-52), [3](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [4](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [5](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [6](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [7](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [8](https://www.trustradius.com/reviews/walkme-2020-03-15-21-44-00), [9](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13))

### Platform and Application Optimization
Reviewers consistently praise WalkMe's platform and application optimization capabilities. Users highlight the platform's ability to enhance productivity, increase application value, and improve customer support efficiency. The platform's optimization features, such as live help, walk-through tutorials, and interactive assistance, are commended for empowering clients to troubleshoot independently and maximize their software usage. Despite some minor concerns about UI speed and integration issues, WalkMe's platform and application optimization functionalities are generally well-received for their effectiveness in guiding users, reducing support tickets, and streamlining onboarding processes. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2021-04-20-09-31-18), [2](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [3](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [4](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [5](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [6](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [7](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [8](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [9](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29), [10](https://www.trustradius.com/reviews/walkme-2021-04-20-10-27-45), [11](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [12](https://www.trustradius.com/reviews/walkme-2020-03-15-21-44-00), [13](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13), [14](https://www.trustradius.com/reviews/walkme-2019-09-14-13-39-28))

### Cost Reduction and Efficiency
Users consistently praise WalkMe for its cost-saving features and efficiency enhancements. The platform's ability to reduce support tickets, streamline onboarding processes, and increase feature adoption has been a game-changer for many organizations. Reviewers highlight the significant time and cost savings achieved through WalkMe's intuitive solutions. Additionally, the platform's focus on data accuracy and customization options further contribute to its reputation for driving cost reduction and operational efficiency. WalkMe's emphasis on simplifying complex tasks and improving overall system usability has garnered positive feedback from users seeking to optimize their processes and maximize returns on investment. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [2](https://www.trustradius.com/reviews/walkme-2022-07-27-03-13-13), [3](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [4](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [5](https://www.trustradius.com/reviews/walkme-2022-05-03-04-13-04), [6](https://www.trustradius.com/reviews/walkme-2021-04-30-03-28-13), [7](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [8](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [9](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [10](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [11](https://www.trustradius.com/reviews/walkme-2020-03-15-21-44-00), [12](https://www.trustradius.com/reviews/walkme-2019-09-14-13-39-28), [13](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13))

### Analytics and Insights
Reviewers consistently praise WalkMe's analytics and insights capabilities. Users appreciate the platform's ability to provide in-depth insights into user behavior, platform usage, and adoption rates. The analytics tools offered by WalkMe enable organizations to track the effectiveness of guided tours and user interactions, allowing for continuous improvement and optimization of in-app features. While some reviewers mention areas for improvement, such as the need for more detailed reports and enhanced analytics functionalities, overall, WalkMe's analytics and insights features are regarded positively for their contribution to data-driven decision-making and user experience enhancements. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-08-02-10-51-57), [2](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [3](https://www.trustradius.com/reviews/walkme-2022-05-03-00-21-24), [4](https://www.trustradius.com/reviews/walkme-2022-05-25-02-08-42), [5](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [6](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [7](https://www.trustradius.com/reviews/walkme-2021-06-16-10-25-17), [8](https://www.trustradius.com/reviews/walkme-2021-04-27-03-53-29), [9](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [10](https://www.trustradius.com/reviews/walkme-2021-04-30-03-28-13), [11](https://www.trustradius.com/reviews/walkme-2019-12-20-08-13-08))

### Development and Customization
Opinions vary on WalkMe's development and customization features. While some users praise the platform for its flexibility and customization options, others express concerns about its compatibility with highly customized systems. The ability to streamline processes, reduce errors, and enhance user onboarding through customization is acknowledged as a significant benefit by many reviewers. However, challenges may arise for organizations with complex, heavily customized systems, impacting the ease of implementation and realization of benefits. WalkMe's development and customization capabilities seem to offer value for organizations seeking to enhance user adoption and system efficiency, but the extent of its effectiveness may depend on the specific context of the platform it is integrated with. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2022-05-03-10-23-35), [2](https://www.trustradius.com/reviews/walkme-2022-05-05-07-46-21), [3](https://www.trustradius.com/reviews/walkme-2022-08-05-16-23-40), [4](https://www.trustradius.com/reviews/walkme-2021-05-27-19-50-50), [5](https://www.trustradius.com/reviews/walkme-2021-05-25-12-40-12), [6](https://www.trustradius.com/reviews/walkme-2019-12-20-08-13-08), [7](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13))

### Advanced Features and Tools
User sentiment regarding WalkMe's advanced features and tools capabilities appears to be mixed. While some reviewers appreciate the ease of deployment and the powerful tools available, others express concerns about the lack of inbuilt templates and integration issues with other tools. The ability to customize the platform with minimal coding is seen as a valuable feature by some users. However, there are mentions of the platform being slow at times and lacking in synchronization with external tools. It seems that opinions on WalkMe's advanced features and tools vary depending on individual user experiences and specific needs. (Source Reviews: [1](https://www.trustradius.com/reviews/walkme-2021-06-04-06-16-51), [2](https://www.trustradius.com/reviews/walkme-2021-04-30-03-28-13), [3](https://www.trustradius.com/reviews/walkme-2021-04-28-05-11-33), [4](https://www.trustradius.com/reviews/walkme-2019-09-14-13-39-28), [5](https://www.trustradius.com/reviews/walkme-2019-08-08-13-00-13))

The common recommendations from user reviews for WalkMe are as follows:

1. Take advantage of WalkMe training and think outside the box when building solutions. Users suggest attending training sessions and exploring creative approaches to fully utilize WalkMe's capabilities.

2. Engage with the WalkMe support team and ask questions. Utilize the support offered by WalkMe and seek guidance from developers, UX/UI designers, and customer success managers (CSMs) for a smooth implementation process.

3. Incorporate frequent in-depth training and invest in the development of a knowledge base. Offer regular training sessions and build a repository of information to maximize the return on investment with WalkMe.

These recommendations highlight the importance of training, support, and ongoing learning for effective use of WalkMe in addressing process challenges and driving digital adoption within organizations.

Lack of Detailed Analytics: Some users have expressed the need for more work on analytics and more detailed reports, indicating that they feel the current analytics capabilities are lacking.

Editor Improvements Needed: Reviewers have mentioned that the editor needs improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others. This suggests that there is room for enhancement in terms of collaborative editing features.

Poor After-sales Support: Several customers have expressed dissatisfaction with the after-sales support provided, especially when it comes to scaling and operationalizing. This indicates that there is room for improvement in providing comprehensive support throughout the customer journey.

WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe for various purposes such as onboarding and user education, automation, and new feature adoption. The software has proven effective in guiding users through processes, providing system overviews, and offering shortcuts to administrators. Additionally, it has been used as a training and change management tool during new system implementations, reducing the need for additional training resources and facilitating smooth transitions for users. Furthermore, WalkMe has enabled organizations to create comprehensive walkthrough tutorials and build a library of digital knowledge-base assets, saving valuable time and resources for support teams. It has also served as an engagement software, simplifying the online user experience by providing step-by-step guidance through every process.

Many users have found WalkMe to be easy to use and get up to speed with in just a few days. They appreciate the intuitive user interface, which makes it extremely quick and easy to implement the software within their platform. Users appreciate the many advanced features that WalkMe offers, allowing power users to explore and create innovative solutions. These features provide users with the flexibility and customization options they need for their specific workflows. The great analytics provided by WalkMe have been praised by users. These analytics give insights into platform usage, adoption by users, and surveys. Users find these insights valuable in understanding how their customers are using the product and making data-driven decisions.

Essentials

Growth

Free

Startup

Bytes Route

WalkMe

Digital Adoption

WalkMe demo

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Record your users in session to gain valuable visual analytics.

WalkMe™ is the pioneer of the Digital Adoption Platform (DAP) — an enterprise-class guidance, engagement, insights and automation platform that helps companies -- across industries and all sizes -- get the most out of their digital assets. 

WalkMe's Digital Adoption Platform

Salesforce Sales Cloud

Microsoft Dynamics 365

Salesforce Lightning Platform

Microsoft Dynamics 365 Finance

Lead Technical Consultant

WalkMe 2022-08-05 16:23:40

Pendo.io

Global Learning Experience Design Manager

WalkMe 2022-05-03 00:21:24

WalkMe Solution Builder and Systems Trainer

WalkMe 2022-05-25 02:08:42

Notepad++

Corel PaintShop Pro

Senior Information Developer

WalkMe 2022-05-05 07:46:21

Brassring

Avature ATS

SAP SuccessFactors HCM

Advanced Business Analyst II

WalkMe 2022-07-27 03:13:13

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Admin panel

Learning curve

Time investment

Workflow builder

Platform support

Features to make

Multiple systems

Back office

Customer service needs

Success managers

Easy to use

Customer support

Step by step

Easy to start

Support teams

Easy to setup

New users

Support team

Easily and quickly

Certain criteria

Home

Digital Adoption Platforms

I've used WalkMe across multiple systems, mainly for onboarding and for user education as well as automation, new feature adoption, and feedback surveys. I've also used it on the mobile platform to guide users and highlight new features. I worked initially as a client reviewing digital adoption software to raise a business case for the implementation, the care and support for this by the WalkMe growth and support teams far outweigh the competition proving that not only was their product superior, but their support was as well. I then started to pitch WalkMe when I went for a new contract, including it as a training and change management approach for new system implementations to help the users transition and reduce the need for other training resources.

Customer support
Digital adoption
Customer engagement
Enablement
Value realization
Success management
Aligning to business objectives
Providing fast ROI

Cohesion between teams
Investment into products left on the outskirts e.g. WalkMe Share
Utilise customer/partner input

Smart Walk Throughs
Analytics
Smart tips
Surveys
Automation
User Interface Intelligence

Increase in feature adoption
Decrease in support time on how to type tickets
Decrease in time taken to train staff

Salesforce Lightning Platform, Microsoft Dynamics 365 Finance

We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.

Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
Great analytics on our platform, usage and adoption by users, and surveys
Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going

Definitely need more work on analytics and more detailed reports
The editor needs some improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others
After-sales support could be a lot better, especially when it comes to scaling and operationalizing

Step-by-step tutorials using SmartWalkthrus, providing contextual help using SmartTips and Launcher buttons
Adding surveys in our tutorials and throughout the app to gauge feedback on specific flows and changes in the platform
Announcing updates to existing areas, new features, downtimes, etc. using ShoutOuts
Ensuring data integrity using automated flows and validation tips

Has saved a lot of hours and dollars that we would have otherwise invested into creating trainings, coaching sessions, etc. Also, provided support to users in their flow of work without burdening them to remember every feature from coaching sessions
Saved a lot of clicks for our users using automation and auto steps in our tutorials, giving them productive hours back in their day
Correct data from different systems by ensuring users are blocked or guided properly in critical forms

As an IT trainer for many years, I have used many methods for designing and delivering training for staff. Issues arise when staff forgets some of what they have learned on the training course. They forget where to find the training materials when needed or just can't be bothered to even look sometimes. Also, it's hard to truly gauge if they have adopted the software and using it effectively. Yes, we can ask for feedback after training or call them after a few weeks, but this is not always effective and can be time-consuming. Currently implementing WalkMe on Dynamics 365.

No more communicating via email - conditional shoutouts to relay a message
Automating processes to increase productivity and reduce frustration
Fabulous analytics
Training at the point of need - no more searching for the relevant training elsewhere
Adding a link to automatically start any WalkMe solution from anywhere using 'Permalinks' is great!

Upload files in the chat bot
Allow multiple selection of items when creating a shout out

ShoutOuts for communication
Smart Walkthroughs for training
Automated Smart Walkthroughs for getting the job done faster!!
SmartTips for offering help on a specific item on screen
Chat bots for automating processes and filling in forms
The widget is essential for us, housing all our solutions and mandatory training

We can show our stakeholders excellent truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available.

I use WalkMe to provide just-in-time help for our web-based enterprise software. We are trying to help users quickly learn and understand our product so they can be successful using the product. We also use WalkMe to understand what the customer pain points are and how we can anticipate and prevent those pain points and include WalkMe help items to guide the user in best practices and ultimately success using our software.

Allows us to provide just the right amount of help at different points in the product use workflow.
Allows us to segment the help to show only relevant help at different points in the UI.
Allows us to link help items together and guide users to more and more information as needed.
Allows us to link to outside sources for additional information/support.

I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!

Ability to designate what help appears on what pages.
Ability to link help content.
Ability to include images and video clips in the help.
Ability to link to external sources of help/support.

It is too early to assess the business impact, but internally, WalkMe has been very well received. Development now requests WalkMe support to help users more readily understand and be successful with our software.

Training time was saved when we implemented a new product or changed from PeopleSoft to Success Factors. WalkMe helped us to reduce the number of frequently asked queries in service now ticketing tool. We could achieve nearly 95% data accuracy using WalkMe. WalkMe has improved a lot and we are able to build custom based solutions using WalkMe. Even Though many other products are there WalkMe is customer focussed and can blend well with any software. Easy to use and can built solutions to problems easily.

Smart Tips and the various colours
Launcher and customisation options in it
Shout out and opening menu from it
Smart Walk Thrus and the trigger steps and conditions
Analysis part

Chat Bots
Upload feature for segmentation
Smart Walk thru creation and conditions to be made easy
Auto pick of jQuery elements

Training time was saved since it is self learning
Number of frequently asked questions were reduced in service now
For all queries in Success Factors we built WalkMe solutions

SAP SuccessFactors, Avature ATS, IBM Kenexa Talent Acquisition Suite

WalkMe

Overview

What is WalkMe?