WalkMe

WalkMe

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Top Rated
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Score 8.0 out of 100
Top Rated
WalkMe

Overview

Recent Reviews

Disappointed Decision Maker

1 out of 10
November 04, 2021
WalkMe was purchased to help customers integrate and adopt in a self-serve fashion. It has failed on all fronts at this point and we no …
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WalkMe for institutes

7 out of 10
May 01, 2021
It is being used in our organization to save costs and to get most return on investment. As we have some business assisting tasks so we …
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WalkMe - good for managers

7 out of 10
April 24, 2021
We use the WalkMe application and plug-in for user training and adoption of HR systems. This allows our management teams to receive …
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Awards

TrustRadius Award Top Rated 2022

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What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within…

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  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

What is Appcues?

Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using…

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Product Details

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.



WalkMe Features

  • Supported: Guidance
  • Supported: Engagement
  • Supported: Insights
  • Supported: Automation
  • Supported: On-Screen Recording
  • Supported: Employee Training
  • Supported: Onborading
  • Supported: Change Management
  • Supported: Support

WalkMe Screenshots

Step-by-Step Walk-Thru'sReduce support costsIncrease adoption of new featuresAccelerate the onboarding processIn-depth analyticsAutomate any repetitve processWalkMe Bot combines natural language & WalkMe's guidance capabilities to execute and complete tasks faster.Record your users in session to gain valuable visual analytics.

WalkMe Videos

WalkMe - Digital Adoption Platform
WalkMe - Digital Adoption Platform

WalkMe Integrations

WalkMe Competitors

WalkMe Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsAll
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries
Supported LanguagesAll Languages

Comparisons

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Reviews and Ratings

 (52)

Ratings

Reviews

(1-25 of 27)
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Theodora Mazza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use WalkMe to provide just-in-time help for our web-based enterprise software. We are trying to help users quickly learn and understand our product so they can be successful using the product. We also use WalkMe to understand what the customer pain points are and how we can anticipate and prevent those pain points and include WalkMe help items to guide the user in best practices and ultimately success using our software.
  • Allows us to provide just the right amount of help at different points in the product use workflow.
  • Allows us to segment the help to show only relevant help at different points in the UI.
  • Allows us to link help items together and guide users to more and more information as needed.
  • Allows us to link to outside sources for additional information/support.
  • I would like to see some way to manage versions of the help from release to release, as currently the only way to see/roll a help item back to a time in the past is to revert to that time.
  • We had run into some issues with duplicating images in the Assets Library, but that has just been fixed!
My experience has only been with web-based software and WalkMe is serving us great by providing help for the same. We can scale the help to as little or as much as we want/need for each user workflow. Because the help collection is searchable and linkable, users can quickly find their way around the help system and also find more and more information as needed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have a complex and highly customizable system, so we use WalkMe to help administrators learn to use the different options and customizations we offer. Using Smart Tips, we are able to provide context for our system fields right on the page, at the moment the administrator is looking for help. We use Walk Throughs to help guide new users through our system processes for the first time. In our support portal, we also leverage the WalkMe menu, which allows us to link our admins to FAQ items and resource documents, and we are even able to report on what they search for in the menu so we can design new help resources around any information gaps we find. We have utilized the user tracking capabilities in a limited capacity, and are intrigued by the possibilities there. It's interesting to see frustration points in our system and see what's causing our users to abandon our system processes. Overall we've been really happy with our experience with WalkMe over the last several years.
  • Phenomenal support and troubleshooting services
  • Product is easy to use and is constantly being improved
  • Allows us to save time solving problems in our own system
  • Wish the bot functionality was more intuitive and useful to our system
  • Would be nice if we could combine WalkMe reporting data for our multiple systems
  • We have some trouble proving ROI based on what's available in reporting
By far, WalkMe's most helpful feature for us is the Smart Tips. We have created hundreds of them to provide users with quick context within our system. In problematic use cases, we can add a Smart Tip in minutes to provide clarity and information. Not only does this help reduce our support burden and help our users more easily navigate our system, but it saves our dev team time hard-coding tool tips into the page.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use WalkMe to help our customers easily understand our systems. We use it to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on. We chose it because it saves our time and effort to implement the above features in the system. It also gives us a powerful dashboard that gives us insight into the usage of our systems.
  • User Guidance
  • Tooltips
  • System Usage report
  • Improved UX
  • The bot feature
  • The API integration could support many more systems. It still supports many.
If you target to guide users through the system, to show tooltips and validation messages, to show popup notifications, and so on, I recommend going for it as it saves your time and effort to implement the above features in your system. WalkMe also has a nice support team.
Krishna Khanna (they/them) | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been unlocking huge value by bringing WalkMe to our many products for the last 3 years. We have been using WalkMe for many use cases or opportunities, such as Training/Onboarding new users, managing changes/updates in those platforms, ensuring our users are entering correct data, and finally learning user behavior from analytics.
  • Ease of use and getting up-to-speed in a few days only. WalkMe can be used by new users easily and quickly, yet provides a many advance features for power users to keep exploring and creating innovative solutions--there are always some things that you have not used earlier
  • Great analytics on our platform, usage and adoption by users, and surveys
  • Very friendly community of users who help each other all the time and structured upskilling programs, weekly tips keep the learning going
  • Definitely need more work on analytics and more detailed reports
  • The editor needs some improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others
  • After-sales support could be a lot better, especially when it comes to scaling and operationalizing
WalkMe is a great tool to support digital transformation efforts at an organization--it can reduce the training/learning time for both the users and the creators. It can also support onboarding, change management, data integrity, and creating a seamless connection between platforms and many others.

It's not a tool for simple, intuitive platforms that do not change frequently.
Score 1 out of 10
Vetted Review
Verified User
Review Source
WalkMe was purchased to help customers integrate and adopt in a self-serve fashion. It has failed on all fronts at this point and we no longer use the solution. The support team has failed to delivery a resolution and as we've tried to cancel it's been an absolute nightmare of them ignoring the request.
  • Over selling
  • Under delivering
  • Leaving issues unresolved
  • Technical delivery of the solution - Mobile and Web integration
  • Terminating services upon request
WalkMe was unable to deliver for us, but we didn't have hard feelings. We just needed to move on. WalkMe has made it incredibly difficult to cancel our agreement at the end of our term. I've been working on it for over 6 months now and their team has been radio silent in the process or worse promising a call and then never delivering. I can only think they were trying to beef up the books as they prepped for IPO as a reason for this level of poor service.
Mark McCully | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our company uses WalkMe to engage with our customers on our main website who need customer service assistance. WalkMe is the front-line support system that attempts to walk customers through fixing general technical issues such as password resets and finding information on the web site. WalkMe has had some success in (25%) in remediating level-1 type issues to free up our service desk to work on higher-level issues.
  • Relatively easy to setup and administer
  • Basic AI \ Chatbot features work pretty well
  • Cost isn't too bad
  • Only 25% of front-line issues are successfully solved via WalkMe
  • Customer satisfaction scores have not improved since using WalkMe
WalkMe is well suited to large enterprises that have a customer-facing web presence and are looking to offload some of the general customer service calls to an ai-driven, automated remediation platform. WalkMe would not be useful for smaller companies or ones that don't have an interactive external-facing web site.
Alan Stanley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Overall, it is helping me a lot in the organization to have the best analytics of customer and provide real-time reporting on several applications. I would recommend this software to other businesses to have this tool in their ecosystem to get quick and right insights of customer behavior and enables the workplace to adapt to more advanced a platform for quick work.
  • I have been using this platform for a very long time and it stands out to be the best digital platform.
  • It is easy to use and easy to start with a perfectly stable UI. It is very much clean and simple in functions.
  • It settled up very easily even the person not having much knowledge of programming.
  • It helps us to look into specific things which are in the need and has to be on the platform.
  • The biggest con of using WalkMe is they are lacking in providing clean and fast UI.
  • Platform becomes slow sometimes and often lagging on various tabs.
  • It gets really slow while logging n as it takes a lot of time to log in easily.
The best-reviewed platform to handle all the digital problems with new features. Another great feature that is helping me a lot in the organization as it gives me all the insights and information of what customer wants from us and which thing customer is looking for also how the user is using our product.
Varun Kainthla | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by our organisation so that we can guide our users in a better way and give them a better experience when they are using our product. WalkMe has helped us in giving our users a very well planned and helpful experience when using our products. It has saved not only our time but our user's time as well as it made it easier for them to adapt to our software.
  • It has really good documentation and everything is covered there.
  • It has customisable interface which saves a lot of time.
  • It has good and quick customer support.
  • It is easy to deploy and usually no code in required for deployment. Most(if not all)of it can be done by drag and drop interface.
  • {I feel] it has high learning curve and usually takes weeks before one completely adapts to this software.
  • [I believe] it is expensive.
  • Its analytics are usually unhelpful and provide little to no extra insight [in my experience].
  • It has no cross platform support which [I believe] makes it harder to mitigate data if one is on different operating system.
  • It has no options for CSS modification.
It is very suitable if one wants to guide its users through the software and wants them to adapt to their product faster. It is especially helpful if you want to highlight the shortcuts and rarely used features of your product too.
Jason Sauquet | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
WalkMe is one of the most stable and advanced digital adoption platforms available in the market for Organisations. I have been using WalkMe for a long time as it is very easy to set up with a perfectly stable UI. When using for the first time, it was very intuitive and simple in functions. It settled up very easily and did not even find any difficulties even a person with less knowledge of programming can easily use this as a big relief.
  • This helps me the most to look into the things that what user is searching for and what we need to provide to them.
  • Great future which helps me a lot in the company which is that WalkMe helped me to get a quick help along with giving insights into how users are using the product.
  • Its price is very reasonable any and it is also easy to setup in the department.
  • Enhancing the productivity.
  • The main drawback I am facing in WalkMe is that they are lacking in providing the inbuilt templates. There is a huge need for templates which saves a lot of time and effort also helps in being productive more at work.
  • The platform is lacking somehow in syncing with other tools which are very frustrating for me also it gets slow while logging in.
WalkMe has permitted my little team to rapidly construct, test, and dispatch advanced walkthroughs to assist clients with comprehension and gain proficiency with our product. Our company is reliably refreshing and developing so the capacity to trigger yell-outs of new highlights and capacities is incredible. I would recommend this to other businesses to add this platform into their work systems and get benefits from incredible services.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are using WalkMe to provide in the moment feedback and instructions for users of our digital learning platform. This allows us to avoid a lot of customer service calls and emails, because many of our end users' questions can be answered by WalkMe without any further assistance from our Client Services department.
  • WalkMe does a nice job of integrating with our LMS and providing helpful information to our users when they need it.
  • WalkMe's customer support is excellent - they are very prompt to answer questions.
  • WalkMe's user interface is intuitive and easy to use.
  • WalkMe is rather pricey for an organization like ours, which is a nonprofit.
  • WalkMe is not able to integrate with every feature on our highly-customized LMS, so it is not a complete solution for our customer service needs.
  • WalkMe's integration process for our LMS was very time-consuming and complicated, requiring months to implement.
WalkMe is well suited to relatively simple platforms that don't have a great deal of customization on the back end. If your platform that WalkMe is installed on has a lot of homegrown features and functionality, you might have a hard time with the development and implementation phase, and your customers might not see the benefits for quite some time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
WalkMe is used as a walkthrough learning tool on our website to guide our end users about basic application flow. This is used across the organization for all of our customer-facing web products.
  • User friendly.
  • Support system is great.
  • Efficient tool to improve Adoption graph.
  • Customization options are available.
  • Easy integration with slack, AWS and our identity provider OKTA. This saves a lot of time.
  • Sometime it's less responsive.
  • Learning curve is high.
  • Expensive option.
  • custom options for dealership domain are not available.
  • Analytics are not that great.
For our org use cases, this is best suited and working fine for the last few years.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used in our organization to save costs and to get most return on investment. As we have some business assisting tasks so we get a lot of help from this software. That's why it is deployed in our organization. It is a great software to get most ROI. Most of the employees get help in the form of in-depth support. Whereas the institution gets help in the form of return on investment saving costs.
  • Easy deployment. Not much working required.
  • Powerful. Great tools, amazing features.
  • Provides help a your fingertips. User friendly.
  • Data uploading. Easy to upload data.
  • Synchronisation. Data can be easily incorporated.
  • Apps for different OS. Like android, iOS.
It is less suitable for data uploading and synchronization whereas, it is best for providing insights to users and in-depth understanding of things and to help others building actionbots and to use their products in a more user friendly and convenient way. Ease of using a product at users' convenience. There are some issues regarding data uploading and synchronization whereas it is user friendly.
Nikhil George | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
WalkMe is used across multiple departments in our company to help new users learn how to use our application and existing users to become familiar with new features. It is used to guide users through tasks and automate certain functions. Using WalkMe enables us to provide help and support to users without needing to grow our team.
  • Most customizable product in the market.
  • Great help content and support team.
  • Includes add-on modules such as insights, actionbot and LMS.
  • Very expensive compared to competitors.
  • Takes quite a while to learn all the features and how to implement them successfully.
WalkMe is great for guiding users around features in your application. It can show them where menus, options, and features are located. It can also be used to guide them through tasks, however, if the task is quite complex, the guided tours can be hard to set up correctly. The reporting and insights tool helps track the effectiveness of the tours as well as user behavior to help you improve the tours as well as in-app features.
Elizabeth Cassidy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
WalkMe is the ultimate engagement software that is currently used in our organization as the customer engagement platform that radically simplifies the online user experience by 'walking' users through every step until they complete any process that they are undertaking. It does this by use of tools such as notification bars, call to action buttons and pop-up balloons.
  • It makes the customer experience seem efficient, effortless and engaging.
  • It guides users and drives them to action by recommending new and relevant features.
  • Anticipating the team needs and providing them with the kind of help they exactly need at that time.
  • The admin panel is complex and needs some amount of time investment to learn it.
  • The initial process of setting up WalkMe requires a significant amount of effort and knowledge.
  • The pricing plans are not cost effective and they should have a proper categorizing of features to make it cost effective.
It can be used to train new users or walking them through the support queries or during the promotion of new features through a series of clear, step-by-step interactive tip-balloons that are displayed on screen. A great way to draw attention of visitors to important messages on our site especially when promoting new services, announcing maintenance or informing users of changes.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use the WalkMe application and plug-in for user training and adoption of HR systems. This allows our management teams to receive tailored guidance in our Human Resources systems for things like new employee onboarding and compensation. Due to how infrequently some activities occur, this is an always-ready tool to help remind managers of how to use these systems without them having to find documentation that is buried away somewhere in a SharePoint.
  • User guidance
  • On screen documentation
  • Easy to use
  • Improved user interface
  • Navigation
  • Accessibility
[An] application like WalkMe is useful for applications that are critical but may be used infrequently. For example, [the] Human Resources system that handles compensation and review may be used once a year by a manager. Unlike document-based documentation, WalkMe is an always-ready tool to help remind [managers] of how to use these systems without them having to find documentation that is buried away somewhere in a SharePoint.
Scotty Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use WalkMe as a explanation service on our Live Application for clients. It is a resource to help them problem solve on their own, or learn new tricks and tips within our software. It is a huge productivity driver for our customer support teams, because WalkMe can interactively answer some of the most common questions that our clients have while inside the application.
  • DIY for clients
  • Virtual training
  • Frees up time for Customer Support teams
  • Incorporation of video explanation
  • Live Connect ability if a problem is not solved
  • "Enter Your Issue" track-ability, so we can see what issues/walk throughs we need to add
WalkMe is totally suited for any company that provisions an application for its clients to use. Our is a cloud-based application with specific login's and passwords for each individual client. Client's have 24/7 access to the software, so our Customer Support teams cannot be on-call at all times. WalkMe live help and walk-through tutorials are essential for the clients to "help themselves" to the answers and functionality explanations they need to be productive. It enhances the value of our application.
Joshua Melder | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
WalkMe is a tool that my organization has invested in relatively recently in order to better train our large sales force. WalkMe is primarily implemented by our sales education team and trained out on our various business platforms in order to teach employees how to generate inquiries, open/close opportunities, and more. Overall, WalkMe has been instrumental in better educating teams on our wide range of business solutions at times that are convenient to them. Employees can now step through each task by viewing each pre-created scenario instead of creating inefficient follow-up meetings.
  • Creates step-by-step tutorials for workers to view.
  • Business Processes are now standardized - as they are in writing for employees to follow.
  • Saves valuable time by diminishing need for live workflow training sessions.
  • The workflow builder feels a bit clumsy - and can be quite tedious.
  • There needs to be quite a bit of time investment in order to learn the platform efficiently.
  • WalkMe is a relatively expensive platform for the amount of effort it takes to build workflows (mobile functionality is an add-on).
For large-scale organizations with a sizable sales force, WalkMe is an unquestionable time saver. After the WalkMe implementation, our sales education team was able to move on to completely new projects and rarely were required to hold training for several of our most-utilized platforms. I was able to learn several of my own workflow responsibilities - and workflows before and after my own in our pipeline. It helped me better understand our lead process, the timing of events, and a better overall view of what our team was trying to achieve. Therefore, with a large team, I would highly recommend.
Vincent Frisina | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
WalkMe is used to guide users through processes, give users an overview of the system, and to provide shortcuts to administrators to access process-specific documentation.
  • Flexibility
  • Customization
  • More dynamic URLs.
  • Easier organization and navigation of the builder.
End-user guidance, form validation, post-release walkthroughs, and activity tracking are all good uses of WalkMe.
Score 1 out of 10
Vetted Review
Verified User
Review Source
WalkMe was originally used as a walkthrough tool for visitors (external marketing website) and customers (internal website). Then, we also used it for NPS scoring and analysis. It was used primarily by the marketing team and was there to help increase conversion rates, adoption, and product training.
  • Most sections in their admin panel worked fine
  • When we experienced bugs, they agreed to comp some of the costs
  • If you miss your contract renewal cancellation window (even by a few days), they will strong-arm you into renewing even if you've clearly stated that you're unhappy with the service
  • The platform isn't the most stable. We experienced multiple bugs across their walkthrough feature and NPS feature
  • You have to use limited browsers for setting things up, admin panel is not the most user-friendly, and overall product quality and experience does not reflect the cost
Their walkthrough tool worked fine most of the time and provided us with flexibility without having to go to our engineering team. Frankly, though, with how they treat their customers and how buggy the tool is, we have found alternative tools that are much better and at comparable costs.
Aaron Goldstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Being a Software development company, our organization used WalkMe to improve the ease and speed at which new users and clients were able to adopt and become fluent in the use of our various software products. In certain instances, a given software may not be intuitive for every user; this depends on the user's degree of skill, use of similar products, and the UI of the given software. In cases such as these, the WalkMe product allowed our organization to create comprehensive walkthrough tutorials, and a massive library of digital knowledge-base assets, which assisted our clients and saved our support team significant time and resources.
  • Phenomenal customer support.
  • It has very useful tools and features -- new features are released regularly, consistently improving the software.
  • Very intuitive UI -- implementing the WalkMe software within our platform was extremely quick and easy.
  • Given my role in the implementation of this tool, I cannot think of anything that the company did poorly. I loved using the software and found it incredibly useful.
If your company produces software in which there may be a particularly steep learning curve, WalkMe is an excellent tool for bringing your users up to speed on the full functionality of your software/platform.
For instance, let's say you have an email marketing platform in which users can build and send emails. From your analysis of your customers' use of the platform, and from your review of the most common support tickets, you find that your customers find it especially hard to import pictures into an email. Using the WalkMe software, you are able to create a digital walkthrough within your email marketing platform, which teaches users to import pictures. This saves your support team time and money, and improves your users' experience and confidence in your platform.
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible.
December 23, 2018

WalkMe for Coupa

Rona Bassett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

WalkMe is being used by a number of departments within the company for Salesforce and Coupa; plus a number of other departments and business units are reviewing the system.

A key element that we are looking to achieve is to reduce the number of support tickets and improve efficiency and productivity.

  • WalkMe provides guidance and information at the moment and in the location that users need it most. This means that the user does not have to hunt for information or get frustrated when they cannot complete a task.
  • WalkMe helps support teams by providing immediate solutions to either regular or one-off queries from users.
  • The WalkMe insights and visions help managers to track user journeys and understand user behavior. This ensures that managers can engage with users in a more productive way.
  • WalkMe has amazing functionality. However, learning to use it, as a developer, does take time. Much of the functionality is geared towards retail and software such as Salesforce. It would be really beneficial for back-office users and developers to see more functionality on ERM, S2C and P2P products.
WalkMe is very well suited to the retail industry with product purchasing. However, this can also be translated into back-office software when users are undertaking purchasing on an irregular basis.
Geethika Lokanadham, PMI-PBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Our client-facing website, DISA.com had not been changed for several years and was undergoing a much-needed user interface change. We knew that our customers who were very comfortable with the old system in early conversations would be resistant to change.

WalkMe helped change that for us. Customers were empowered to find the new way of doing things quickly, easily and at their own pace, when they needed it! They didn’t have to sit through hours of training and hope they remembered it in a month. Whenever they needed to run a drug test or background screen, they clicked on the appropriate Smart Walk-through and it took them through each step of that specific process.

Since the launch we’ve seen a high user adoption rate and just two weeks in, more than 66% of users have used WalkMe multiple times. Without WalkMe this would have been a much harder transition. Thanks, WalkMe!

  • User adoption rate.
  • Training.
  • Onboarding.
  • Analytics.
  • A way to run automated tests on Smart Walkthroughs.
It is well suited for:
  • Training
  • Client Onboarding
Kevin Uhlig | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
WalkMe is being used to help our customers learn to effectively use the autoTRADER.ca dealer inventory platform.
  • It has the ability to provide perspective on a particular scenario and walk you through the steps on exactly how to accomplish that scenario. Perspective and steps.
  • It can meet the demands for all user types. So, therefore, if a user likes to go through help content from A-Z, or learn on their own and only utilize help content for quick answers to quick questions, Walkme is able to accommodate these situations.
  • It can integrate with PDFs and videos for deeper knowledge about the platform or scenario being authored.
  • Their training course on using JQuery selectors left the impression that there were only two types of selectors available, when in reality many other selectors are available, which I've definitely learned to utilize, but not before some confusion and little frustration.
  • The WalkMe Editor was not initially loaded with certain tools I use now. Therefore, at the beginning of my authoring experience, when attempting to solve a complex issue, I struggled with the tools available to me, and when I had to "give up" and reach out to my CSM, he was able to just activate a particular tool for me. Therefore I had to "learn" that when I hit a wall, instead of spinning my wheels, to reach out quickly to my CSM in case the solution was simply to activate a tool for me.
The rule creation ability is really powerful, as it allows you to finetune when/how a Walk-thru plays according to really specific scenarios. I also love how it functions as a "traditional" help, but with interactivity for the user to meet the principle learning guidelines by reading, seeing, and doing. The SmartTip feature is also really cool, because now a user simply has to hover their cursor over a question mark to learn about a particular field or button, rather than having to dig for the answer in existing documentation or call tech support.
Joshua Hickey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Using WalkMe, AssetMark is building on-screen guidance so first time engagement with new functionality is more meaningful.
  • TRAINING: Reduce the need for time-intensive training manuals with next-generation contextual help.
  • SUPPORT: Reduce the number of support tickets related to learning new functionality.
  • ADOPTION: Increase adoption of new features.
  • I would like to see WalkMe's search provider integration enhanced to allow searching websites using SSO (i.e. trusted search for authenticated users).
WalkMe is well suited for change management and next-generation self-service. WalkMe is less appropriate for relationship management where concierge demonstrations to interact with your user base in a live demo is better white glove service.
September 14, 2017

WalkMe review

Score 6 out of 10
Vetted Review
Verified User
Review Source
WalkMe is being used as an adoption and training tool. It's mainly being used by the customer support team for my business unit but not across the entire organization.

My company offers a relatively robust media planning and buying platform. WalkMe allows us to proactively provide step-by-step instructions for users of our platform as well as generate important messages on site without relying on our development team.
  • WalkMe allows us to generate very specific step-by-step instructions on certain workflows within our media buying platform.
  • WalkMe allows us to look in on a user's experience to trouble shoot user reported issues.
  • WalkMe allows us to easily connect our web-based knowledge center into our application.
  • The set up of Walkme is very time intensive and requires a great deal of effort to implement effectively.
  • WalkMe only offers a firefox extension to use their tools.
  • WalkMe's insights aren't as useful as I'd like.
There are certain workflows in our platform that are not super intuitive so we use WalkMe's auto-launcher to run Walkthrus that guide users through some of the less intuitive flows in our platform.

WalkMe would be less appropriate on an application that is very user friendly and intuitive.