TrustRadius
https://dudodiprj2sv7.cloudfront.net/product-logos/jM/7s/WR39V6B0LOWW.JPEGWalkMeWalkMe for Coupa2018-12-23T01:07:14.582ZWalkMe is being used by a number of departments within the company for Salesforce and Coupa; plus a number of other departments and business units are reviewing the system.A key element that we are looking to achieve is to reduce the number of support tickets and improve efficiency and productivity.,WalkMe provides guidance and information at the moment and in the location that users need it most. This means that the user does not have to hunt for information or get frustrated when they cannot complete a task.
WalkMe helps support teams by providing immediate solutions to either regular or one-off queries from users.
The WalkMe insights and visions help managers to track user journeys and understand user behavior. This ensures that managers can engage with users in a more productive way.,WalkMe has amazing functionality. However, learning to use it, as a developer, does take time. Much of the functionality is geared towards retail and software such as Salesforce. It would be really beneficial for back-office users and developers to see more functionality on ERM, S2C and P2P products.,9,Coupa, Workplace by Facebook, Microsoft Yammer,1 to 5 peopleRona BassettDISA’s new website launch is a success with WalkMe!2018-12-22T19:49:09.268ZOur client-facing website, DISA.com had not been changed for several years and was undergoing a much-needed user interface change. We knew that our customers who were very comfortable with the old system in early conversations would be resistant to change.WalkMe helped change that for us. Customers were empowered to find the new way of doing things quickly, easily and at their own pace, when they needed it! They didn’t have to sit through hours of training and hope they remembered it in a month. Whenever they needed to run a drug test or background screen, they clicked on the appropriate Smart Walk-through and it took them through each step of that specific process. Since the launch we’ve seen a high user adoption rate and just two weeks in, more than 66% of users have used WalkMe multiple times. Without WalkMe this would have been a much harder transition. Thanks, WalkMe!,User adoption rate.
Training.
Onboarding.
Analytics.,A way to run automated tests on Smart Walkthroughs.,10,Website adoption rate.
Training and material costs.
Client retention.,,Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM),1 to 5 peopleGeethika Lokanadham, PMI-PBAWalkMe - a Beginner's Experience2018-12-22T18:17:51.040ZWalkMe is being used to help our customers learn to effectively use the autoTRADER.ca dealer inventory platform.,It has the ability to provide perspective on a particular scenario and walk you through the steps on exactly how to accomplish that scenario. Perspective and steps.
It can meet the demands for all user types. So, therefore, if a user likes to go through help content from A-Z, or learn on their own and only utilize help content for quick answers to quick questions, Walkme is able to accommodate these situations.
It can integrate with PDFs and videos for deeper knowledge about the platform or scenario being authored.,Their training course on using JQuery selectors left the impression that there were only two types of selectors available, when in reality many other selectors are available, which I've definitely learned to utilize, but not before some confusion and little frustration.
The WalkMe Editor was not initially loaded with certain tools I use now. Therefore, at the beginning of my authoring experience, when attempting to solve a complex issue, I struggled with the tools available to me, and when I had to "give up" and reach out to my CSM, he was able to just activate a particular tool for me. Therefore I had to "learn" that when I hit a wall, instead of spinning my wheels, to reach out quickly to my CSM in case the solution was simply to activate a tool for me.,9,WalkMe helps our trainers by having to spend less time training our customers. Customers one learn in their own time and get the proper perspective they need.
WalkMe eliminates tech support calls. The previous platform had poor Help content, and therefore the first instinct of the user was to pick up the phone. Now, the clean, informative, and well-organized layout of WalkMe makes finding answers a lot easier.
WalkMe eliminates "churn" for internal users. They now know the one place to go for the answers rather than reaching out to other users, or creating and maintaining their own content.,Adobe Robohelp, Adobe Acrobat DCKevin UhligWalkMe makes change management a breeze!2018-07-03T13:34:22.056ZUsing WalkMe, AssetMark is building on-screen guidance so first time engagement with new functionality is more meaningful.,TRAINING: Reduce the need for time-intensive training manuals with next-generation contextual help.
SUPPORT: Reduce the number of support tickets related to learning new functionality.
ADOPTION: Increase adoption of new features.,I would like to see WalkMe's search provider integration enhanced to allow searching websites using SSO (i.e. trusted search for authenticated users).,10,,26 to 50 peopleJoshua HickeyWalkMe review2017-09-14T21:58:04.323ZWalkMe is being used as an adoption and training tool. It's mainly being used by the customer support team for my business unit but not across the entire organization.
My company offers a relatively robust media planning and buying platform. WalkMe allows us to proactively provide step-by-step instructions for users of our platform as well as generate important messages on site without relying on our development team.,WalkMe allows us to generate very specific step-by-step instructions on certain workflows within our media buying platform.
WalkMe allows us to look in on a user's experience to trouble shoot user reported issues.
WalkMe allows us to easily connect our web-based knowledge center into our application.,The set up of Walkme is very time intensive and requires a great deal of effort to implement effectively.
WalkMe only offers a firefox extension to use their tools.
WalkMe's insights aren't as useful as I'd like.,6,WalkMe made us take a deeper look at how easily our day to day users can navigate the different modules within our platform.
WalkMe forced the creators of the walkthrus we created to learn how our users interact with our platform.,,Trello, Rapportive, Google DrivePat Effinger
All
WalkMe
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
