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WalkMe

WalkMe

Overview

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within…

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Recent Reviews

TrustRadius Insights

WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe …
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Best Digital Adoption Platform

9 out of 10
May 03, 2022
We use WalkMe to help our customers easily understand our systems. We use it to guide users through the system, to show tooltips and …
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Disappointed Decision Maker

1 out of 10
November 04, 2021
WalkMe was purchased to help customers integrate and adopt in a self-serve fashion. It has failed on all fronts at this point and we no …
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WalkMe for institutes

7 out of 10
May 01, 2021
Incentivized
It is being used in our organization to save costs and to get most return on investment. As we have some business assisting tasks so we …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

WalkMe demo

YouTube
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Product Details

What is WalkMe?

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.



WalkMe Features

  • Supported: Guidance
  • Supported: Engagement
  • Supported: Insights
  • Supported: Automation
  • Supported: On-Screen Recording
  • Supported: Employee Training
  • Supported: Onborading
  • Supported: Change Management
  • Supported: Support

WalkMe Screenshots

Screenshot of Reduce support costsScreenshot of Accelerate the onboarding processScreenshot of Automate any repetitve processScreenshot of Record your users in session to gain valuable visual analytics.

WalkMe Video

Learn more: https://www.walkme.com/

WalkMe Integrations

WalkMe Competitors

WalkMe Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsAll
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesAll Countries
Supported LanguagesAll Languages
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Comparisons

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Reviews and Ratings

(58)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe for various purposes such as onboarding and user education, automation, and new feature adoption. The software has proven effective in guiding users through processes, providing system overviews, and offering shortcuts to administrators. Additionally, it has been used as a training and change management tool during new system implementations, reducing the need for additional training resources and facilitating smooth transitions for users. Furthermore, WalkMe has enabled organizations to create comprehensive walkthrough tutorials and build a library of digital knowledge-base assets, saving valuable time and resources for support teams. It has also served as an engagement software, simplifying the online user experience by providing step-by-step guidance through every process.

Many users have found WalkMe to be easy to use and get up to speed with in just a few days. They appreciate the intuitive user interface, which makes it extremely quick and easy to implement the software within their platform. Users appreciate the many advanced features that WalkMe offers, allowing power users to explore and create innovative solutions. These features provide users with the flexibility and customization options they need for their specific workflows. The great analytics provided by WalkMe have been praised by users. These analytics give insights into platform usage, adoption by users, and surveys. Users find these insights valuable in understanding how their customers are using the product and making data-driven decisions.

Lack of Detailed Analytics: Some users have expressed the need for more work on analytics and more detailed reports, indicating that they feel the current analytics capabilities are lacking.

Editor Improvements Needed: Reviewers have mentioned that the editor needs improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others. This suggests that there is room for enhancement in terms of collaborative editing features.

Poor After-sales Support: Several customers have expressed dissatisfaction with the after-sales support provided, especially when it comes to scaling and operationalizing. This indicates that there is room for improvement in providing comprehensive support throughout the customer journey.

The common recommendations from user reviews for WalkMe are as follows:

  1. Take advantage of WalkMe training and think outside the box when building solutions. Users suggest attending training sessions and exploring creative approaches to fully utilize WalkMe's capabilities.

  2. Engage with the WalkMe support team and ask questions. Utilize the support offered by WalkMe and seek guidance from developers, UX/UI designers, and customer success managers (CSMs) for a smooth implementation process.

  3. Incorporate frequent in-depth training and invest in the development of a knowledge base. Offer regular training sessions and build a repository of information to maximize the return on investment with WalkMe.

These recommendations highlight the importance of training, support, and ongoing learning for effective use of WalkMe in addressing process challenges and driving digital adoption within organizations.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Aaron Goldstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Being a Software development company, our organization used WalkMe to improve the ease and speed at which new users and clients were able to adopt and become fluent in the use of our various software products. In certain instances, a given software may not be intuitive for every user; this depends on the user's degree of skill, use of similar products, and the UI of the given software. In cases such as these, the WalkMe product allowed our organization to create comprehensive walkthrough tutorials, and a massive library of digital knowledge-base assets, which assisted our clients and saved our support team significant time and resources.
  • Phenomenal customer support.
  • It has very useful tools and features -- new features are released regularly, consistently improving the software.
  • Very intuitive UI -- implementing the WalkMe software within our platform was extremely quick and easy.
  • Given my role in the implementation of this tool, I cannot think of anything that the company did poorly. I loved using the software and found it incredibly useful.
If your company produces software in which there may be a particularly steep learning curve, WalkMe is an excellent tool for bringing your users up to speed on the full functionality of your software/platform.
For instance, let's say you have an email marketing platform in which users can build and send emails. From your analysis of your customers' use of the platform, and from your review of the most common support tickets, you find that your customers find it especially hard to import pictures into an email. Using the WalkMe software, you are able to create a digital walkthrough within your email marketing platform, which teaches users to import pictures. This saves your support team time and money, and improves your users' experience and confidence in your platform.
  • Based on calculations performed with the WalkMe account manager, we were able to determine that this software saved our company 1,800 support and training hours, translating to roughly $45,500 for the business.
  • Every digital walkthrough, smart tip, and library resource created has reduced the number of support tickets generated by confused customers.
Our company chose to transition to our own proprietary knowledgebase system.
3
  • Business Process Refinement
  • Knowledge Base Maintenance and Refinement
  • Customer Support
3
In order to effectively support WalkMe within an organization, an employee should be extremely knowledgeable on the functionality of their company's software / plat from as well as the features of their company's software which may pose a barrier to inexperienced users due to un-intuitive design, complexity, or lack of existing knowledge base materials.

Employees supporting WalkMe must have not only an strong understanding of the correct use of their company's software, but also of how an individual user with no prior experience may use / interact with the software. In this way, WalkMe can be used to bridge the gap for new users to complete adoption of a given software.

  • Improves customer adoption of software
  • reduces workload of customer support team
  • increases user confidence
The WalkMe Support Team was phenomenal. My support rep made a genuine effort to ensure my success with using the WalkMe Software. She was kind, patient, and very knowledgeable on the software. If there was a question she did not know the answer too, she would find the answer and get back to me as soon as possible.
No
  • The element identification / tagging for the purposes of building smart walkthorughs
  • the ability to alter the appearance of messages and notifications
  • automated link navigation
  • smart walk through builder
  • The only somewhat difficult part of implementing the software was installing the necessary code within the native software. This usually required the assistance of our dev team.
Extremely intuitive - I would even describe this software as "fun."
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