WatchGuard AuthPoint

WatchGuard AuthPoint

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Score 8.9 out of 100
Top Rated
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WatchGuard AuthPoint

Overview

Recent Reviews

Simple and Fast.

10 out of 10
May 01, 2022
WatchGuard Authpoint provides solutions for Multi-Factor Authentication (MFA). With Watchguard Authpoint we can secure our other …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022
TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is WatchGuard AuthPoint?

WatchGuard AuthPoint is a multi-factor authentication (MFA) service that helps companies keep their assets, information, and user identities secure. Multi-factor authentication solutions can enable organizations to close security gaps that leave companies vulnerable to breaches by adding a layer of…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.watchguard.com/wgrd…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Azure Active Directory?

Microsoft Azure Active Directory (Azure AD) is a cloud-based identity and access management (IAM) solution supporting restricted access to applications with Azure Multi-Factor Authentication (MFA) built-in, single sign-on (SSO), B2B collaboration controls, self-service password, and integration with…

What is Cisco Secure Access by Duo?

Cisco Secure Access, by Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.

Features Scorecard

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Product Details

What is WatchGuard AuthPoint?

WatchGuard AuthPoint is a multi-factor authentication (MFA) service that helps companies keep their assets, information, and user identities secure. Multi-factor authentication solutions can enable organizations to close security gaps that leave companies vulnerable to breaches by adding a layer of security beyond just a username and password – without creating a disruptive user experience. AuthPoint’s mobile app makes it easy for users to approve or deny login attempts, according to the vendor, with just a single touch right from their smartphone. WatchGuard’s AuthPoint solution is managed via the Cloud, meaning there’s no expensive hardware to deploy, and can be managed from anywhere using WatchGuard Cloud’s intuitive interface.

WatchGuard AuthPoint Features

  • Supported: Cloud-based Management
  • Supported: User database synchronization (LDAP/AD)
  • Supported: Multi-token support
  • Supported: Windows and macOS secure login
  • Supported: Secure Single-Sign On (SSO)
  • Supported: 3rd Party Integrations
  • Supported: Mobile App
  • Supported: Offline Authentication (with QR codes)

WatchGuard AuthPoint Screenshots

AuthPoint app - tokensCloud management - dashboardAuthPoint app - push notificationAuthPoint - TokensAuthPoint Sign-In ScreenAuthPoint UsersAuthPoint DashboardAuthPoint Configuration ScreenAuthPoint Activation Screen

WatchGuard AuthPoint Video

WatchGuard AuthPoint Downloadables

WatchGuard AuthPoint Integrations

  • Search Product Integrations: https://www.watchguard.com/wgrd-partners/technology-partners

WatchGuard AuthPoint Competitors

WatchGuard AuthPoint Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web, Any smart phone
Supported CountriesAll
Supported LanguagesEnglish, Spanish, Portuguese, French, German, Dutch, Italian, Japanese, Chinese (Simplified and Traditional), Thai, Korean

Comparisons

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Frequently Asked Questions

What is WatchGuard AuthPoint's best feature?

Reviewers rate Vendor pre-sale and Vendor post-sale highest, with a score of 9.4.

Who uses WatchGuard AuthPoint?

The most common users of WatchGuard AuthPoint are from Small Businesses (1-50 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 48)
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Score 10 out of 10
Vetted Review
Reseller
Review Source
Support is knowledgeable and i usually get a quick help. Sometimes it takes longer to react to bug reports or if there is a more complex issue. Watchguard automatically escalates cases to engineering if needed.
Score 10 out of 10
Vetted Review
Reseller
Review Source
I would give a 10 but initial response can be a hit or miss. Sometimes they respond very quickly and other times it takes several hours. I have never had an issue go unresolved though and it is almost always resolved very quickly. Support is always helpful, courteous, and knowledgeable.
Score 9 out of 10
Vetted Review
Reseller
Review Source
In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.
December 07, 2021

Solid MFA solution

Score 9 out of 10
Vetted Review
Reseller
Review Source
WatchGuard support is always responsive, typically language skills are great (US-based), and engineers know the product/service.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The support is very fast. If your problem is complex, sometimes it's directly escalated to the second level within the first answer. You don't need to explain anything multiple times. All of our tickets in the past were resolved by the support.
Score 9 out of 10
Vetted Review
Reseller
Review Source
WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
Shameer Shahab | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
WatchGuard phone and online support has always been excellent. Every issue I've ever had reaches resolution within a reasonable time. Their representatives I have worked with have almost all been very knowledgeable and helpful.
Score 9 out of 10
Vetted Review
Reseller
Review Source
WatchGuard support is always top-notch. They respond quickly and concisely, and don't treat you like a fool. We know that if we engage WatchGuard support our problems will be resolved quickly with a person who actually knows what they are doing, and speaks English well enough to be easily understood.
October 04, 2020

AuthPoint is for you!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have had numerous support cases with WatchGuard and their US based support team. In each and every interaction we are able to get directly to the help we need without having to sit on hold for an indeterminate amount of time. Once we talk with an engineer or support personnel they are able to resolve our issues quickly and provide additional information so we can avoid pitfalls in the future.
Score 10 out of 10
Vetted Review
Verified User
Review Source
WatchGuard Support has always been very good, fast response and knowledgeable staff make quick work of any challenges we run into during deployments and troubleshooting "strange" issues that clients find themselves in.
Score 10 out of 10
Vetted Review
Verified User
Review Source
WatchGuard Support Team always works as efficiently as possible to provide continuity to the service and resolve any encountered issues. So even if you are at an impasse, whether it is a configuration problem or something else, rest sure you can count with a team of professionals to assist you and work alongside you to solve anything that comes along the way.
José Moya | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source
When I had problems using the WatchGuard AuthPoint solution, I first contacted our own helpdesk and when they could not solve the problem, they contacted the WatchGuard AuthPoint helpdesk and within an hour, so I had a reply very quick and the problem was solved and I could get into the application I needed at that time. So I'm very happy with the support I received.
Score 7 out of 10
Vetted Review
Reseller
Review Source
Every engagement with the support team has been good, feedback has been taken into consideration and some of my suggestions have made it into the build, I've been using the product since the very early days.