WatchGuard AuthPoint Reviews

WatchGuard support has also been excellent in my experience. I have never had requests that have taken a long time to be answered or had to been sent to multiple techs to resolve the issue. Their KB articles can pretty much solve most of your questions should you need to reference them, but I know their tech support can get you a resolution if you need to leverage them as well.

WatchGuard support is very responsive overall. To date, our organization has only engaged support with one AuthPoint issue and the matter was resolved quickly.

Support with AuthPoint has been very responsive. However, the true test is that we haven't had to place that many support tickets to begin with. It just works!

We have had quick access to technical support when we did find an early bug and they were able to quickly resolve it.

I have had several instances of issues that I have had to reach out to support and have had a mixed result of knowledgable support. I had issues during my initial deployment where I could not get users to sync to AuthPoint and contacted support. It took about 3 hours on multiple calls to finally get a solution.

Almost every time I call there is someone who knows what they are talking about.

Even though this product is "newer" WatchGuard does a great job supporting this product as they do their firewall product. Their Support team is fantastic. WatchGuard, to this day, is one of the few vendors we don't dread calling for help.

WatchGuard has a premier technical support team with a manager focused on old fashioned customer service. All their technicians are properly trained and capable of solving a problem. They not only know the product, but they know how to troubleshoot an issue. It leads to a much faster and more positive solution.

Call during business hours, call at 5 AM, you will get someone to assist you with any problems or questions you have. WatchGuard has in general always been willing to work with you even if in the end, the source of the problem was not with WatchGuard itself. I have found their support staff to always be friendly and well aware of their products including any limitations.

We have not had any issues with Support. WatchGuard in itself has always been very easy and very professional to work with.

WatchGuard support is very helpful, when or if we need them.

I have not had a ton of support calls on it but I think it is pretty easy. The cybersecurity ranking took me a while to understand but I think it's cool. The policy items to handle automatically.

Every time we've had to contact Watcghuard support for a ticket, they've been able to resolve our concern in a reasonable manner. We haven't had to contact them for WatchGuard AuthPoint specifically, which speaks to the quality of the product.

We have never had anything but stellar support from WatchGuard, for this or any of their products. The only problems we've had are with very occasional delays that may require a call-back instead of immediate support over the phone, but this is rare, maybe once every 8 calls.

Support from WatchGuard for the AuthPoint product has left me feeling that they are not overly familiar with the product themselves. I had some issues with federation with Office 365 initially, which took weeks to find a resolution for and the support team did not fully solve the problem so much as provide me with a little more information, which I used to get the problem resolved. I've had a ticket open with them for a couple of weeks now for Office 365 calendar and mailbox sharing after AuthPoint implementation that has yet to be resolved.

WatchGuard support is always responsive, typically language skills are great (US-based), and engineers know the product/service.

Other than some issues with the initial setup and having some premature timeout issues with the WatchGuard firebox and the WatchGuard AuthPoint there has been relatively little trouble.

Very responsive. Easy to use ticketing system.

The times I have reached out to support regarding issues I was having, they replied back quickly and with accurate instructions on how to resolve the issue.