WATI.io

Users of this product have reported a range of benefits and use cases for their businesses. The software's ability to improve conversion rates and help achieve business goals has been highly valued by users. Customers appreciate the convenience of using WhatsApp as their primary method of communication, especially with the ability to have just one WhatsApp contact number for their company and team, which allows for efficient customer support. The product makes it easy for users to communicate with outside clients and keep them updated. The automation feature, particularly the flow builder, is relied upon by users to handle a large number of inquiries and convert leads. Additionally, the ability to send templates with documents and media in one message helps users efficiently solve customer problems. For startups without phone support, relying on WhatsApp as their only support channel is made manageable by this product, which helps manage customer interactions seamlessly. Users have found that the product helps them qualify leads better and increase sales through the use of button options. Its WhatsApp marketing solutions provide high returns compared to traditional SMS and Email marketing techniques, while the ability to send broadcast messages to a large number of people at the same time is highly appreciated by users. The product also assists customers in staying updated with instant transaction notifications, reducing workload and improving business performance. With its automation features, the product aids in following up with drop-offs and converting them into successful leads. Businesses find it beneficial in reaching potential customers conveniently and saving time and resources. Filters are easily used to send WhatsApp messages to specific individuals, improving customer support by enabling users to reply promptly on WhatsApp. Efficient and automated WhatsApp communication saves time for employees, whilst allowing users to send bulk messages for promotions and engage with customers through the marketing team. A significant number of genuine leads have been generated through the product. It streamlines inquiries management among multiple team members ensuring everyone is on the same page.

The product provides an easy way to interact with customers by sending links, images, reviews messages, and payment links. It helps manage thousands of customers, simplifies promotion and marketing, and makes renewal notices easier. The chatbot feature makes it easy to engage with potential students and answer general queries instantly. Furthermore, the product aids in business automation and integrates with several tools for seamless functionality. By using this product, users are able to resolve customer problems and increase registrations for courses. It makes it easy to reach out to customers in a mass manner and manage communication efficiently. Broadcasting messages, branding, managing inquiries, workflow, and APIs are all features that are appreciated by users. The product helps improve customer engagement and saves time by automating responses and integrating with CRM systems. Users appreciate the ability to send messages to a large number of people, send reminders to valid leads, and increase team efficiency. The product allows for multiple business messages via WhatsApp, improving communication with customers. Users also appreciate the instant reply feature of the product, which reduces response time to customer questions. The software's no-code platform is easy to use and scale, solving manpower issues and increasing efficiency. Users can chat with multiple users via the bot feature, creating a large community of users on WhatsApp and improving customer handling capacity. With the product, users can handle more customers per day, improving efficiency. It helps manage multiple chats from WhatsApp, saving time and improving lead generation. Having multiple agents using the same number and staying on the same page with customers is found to be beneficial by users. The product also helps in lead management, automating processes, and sending auto replies to team members and customers. Furthermore, the ability to upload contact details from excel sheets seamlessly simplifies reaching out to customers. Users find it beneficial to engage with farmers and improve traction using this product. It also helps connect with customers in Hong Kong, portraying professionalism. Users benefit from various features such as WhatsApp outreach, custom notifications, payment reminders, chatbots, agent chat panel, and integration with other platforms. The software has enabled users to have a dedicated channel for all their customers, streamlining communication and avoiding the need for multiple contact points. Integration with Shopify websites allows customers to contact businesses 24/7 through live chat on WhatsApp. The multi-user functionality of the software has been praised by users as it allows multiple team members to be added without any issues while ensuring that the right issues are resolved by the right team. Its automation and bots have enhanced customer engagement resulting in better overall satisfaction. Users report that it provides a complete view of message outreach allowing better monitoring and analysis of customer interactions. The software seamlessly solves CRM requirements and automates WhatsApp bot interactions, making it easy for users to manage customer support and automate messaging. Users have experienced significant improvements in customer communication and quick and effective interactions since using the software. The software has been used for suporte, atendimento ao cliente, and automação de mensagens for customer communication. Its support for personalized messaging, broadcast and bulk WhatsApp messaging, no-code chatbots, and 24-hour availability have enhanced user support systems and scalability. Overall, the software has met and exceeded user expectations for customer interaction and satisfaction, leading to increased profitability. It has created a single point of contact for customers, acting as a CRM and improving customer support. The software has facilitated registrations, customer engagement, and smooth submission processes for users, resulting in higher submission rates and improved industry standards. It has also been used to enhance courier services by automating notifications to customers, saving time and streamlining operations. Users have found that the software's chatbot builder and automation features have made it easy to create and maintain chatbots without relying on developers. Additionally, the software has been used to connect with and support various communities, such as micro-entrepreneurs and families of COVID patients, improving communication and providing real-time information. It has improved customer relationship management by automating chats and responses, making it easier to manage and support customers. Users have praised the software's support for personalized messaging, broadcast and bulk WhatsApp messaging, no-code chatbots, and integration with other platforms, enhancing their support systems and scalability. The software has also centralized customer care support and improved accountability for ticketing, resulting in better management of queries and requests. With its multi-operator functionality, multiple team members can work simultaneously, enhancing supervision and control over conversations. Overall, users find that this product enhances communication efficiency, saves time, improves customer engagement and satisfaction, streamlines operations, and provides scalable solutions for businesses across various industries.