Name: Wazo Enterprise Unified Communication
Price: 1 USD
Author: Wazo Communication

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

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Wazo Enterprise Unified Communication is a UCaaS (Unified Communications as a Service) platform designed for Managed Service Providers (MSPs). This all-in-one solution enables MSPs to deliver customized communication experiences to businesses of all sizes, including small, medium, and large enterprises. With its wide array of features and flexible APIs, Wazo Enterprise Unified Communication caters to various professions and industries, including Managed Service Providers (MSPs), retail, public sector, small businesses, and healthcare.

## Key Features

**Customizable UCaaS Experiences**: According to the vendor, Wazo Enterprise Unified Communication offers an intuitive and modern platform that can be personalized to meet the unique requirements of each customer.

**Flexible APIs**: The vendor states that Wazo Enterprise Unified Communication provides powerful and adaptable APIs, empowering MSPs to build tailored UCaaS solutions by seamlessly integrating with existing and innovative telecom tools.

**White Labeling**: According to the vendor, MSPs have the option to brand the Wazo Enterprise Unified Communication platform as their own, enhancing their brand identity and delivering a cohesive customer experience.

**Wide Range of Features**: Wazo Enterprise Unified Communication offers a comprehensive set of features, including high-definition (HD) audio and video conferencing, presence, mobility options, and team chat, enabling effective communication and collaboration regardless of location.

**Support for Multiple Industries**: According to the vendor, Wazo Enterprise Unified Communication is designed to cater to various industries such as retail, public sector, small businesses, and healthcare, providing the necessary communication tools and features to streamline operations and enhance productivity.

**Ease of Use**: The vendor claims that Wazo Enterprise Unified Communication is designed with simplicity in mind, ensuring that both MSPs and their customers can easily navigate and utilize its features for a seamless communication experience.

**Scalability**: According to the vendor, Wazo Enterprise Unified Communication is scalable, allowing businesses to adapt and grow as their needs evolve, ensuring a smooth communication experience throughout their growth journey.

**Reliability**: The vendor states that Wazo Enterprise Unified Communication offers a reliable UCaaS solution, built on a stable and mature infrastructure, providing businesses with confidence in the availability and performance of their communication system.

**Security**: According to the vendor, Wazo Enterprise Unified Communication prioritizes security, implementing robust measures to safeguard sensitive data and ensure the privacy of communications.

**Integration Capabilities**: The vendor claims that Wazo Enterprise Unified Communication supports seamless integration with a wide range of third-party unified communications solutions and vendors, enabling businesses to leverage their existing tools and systems for a comprehensive and integrated communication solution.

Basic

Essential

Advanced

Complete

FluentCloud

Quick Start

MessageMedia SMS

Wazo Enterprise Unified Communication

Companies offering UCaaS (Unified Communications as a Service) present a combination of a software platform and outsourcing of responsibility for enterprise messaging, voice, conferencing, and (fairly well) all communication technology, primarily to prevent front-loading of costs and gain cost-control thereafter, and also to provide users with a standardized, reliable service.

Unified Communications as a Service (UCaaS)

Wazo Communication

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

Business SMS/External Messaging

Online Fax

Ability to send and receive faxes over the internet

Voicemail Transcription

AI-powered voice-to-text transcription of voicemails

Mobile apps

Mobile app for iOS

Mobile app for Android

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

High quality audio

High quality audio connection is consistently available, with few or no interruptions.

High quality video

High quality video connection is consistently available, with few or no interruptions.

Online Meetings / Events

Features related to hosting and attending meetings and events online.

Scheduling

Users can schedule meetings ahead of time and schedule regular or recurring meetings.

Calendar integration

Scheduling capabilities integrate with users’ Calendars.

Meeting initiation

Meetings can be easily initiated, whether they are scheduled or on the fly.

Record meetings / events

Meetings and webinars can be recorded for playback.

Screen Sharing

Features related to remote screen sharing capabilities.

Desktop sharing

Presenters can remotely share a view of their desktop with attendees.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

Live chat

Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

User authentication

Administrators can require users to authenticate their identities before joining a meeting.

Participant roles & permissions

Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Centralized communications management

All voice, chat, and video features can be managed from one central platform.

Team messaging

Team members can send each other messages.

Team document sharing

Documents can be shared with other team members.

Call and meeting analytics

Analytics and reporting are available about both calls and meetings.

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Unified Communications as a Service (UCaaS) Solutions

Wazo Enterprise Unified Communication

Overview

What is Wazo Enterprise Unified Communication?