Web+Center Reviews

4 Ratings
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Score 8.6 out of 100

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Jeffery Cropper | TrustRadius Reviewer
May 07, 2018

Web+Center is Worth Checking Out

Score 10 out of 10
Vetted Review
Verified User
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We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I have written many additional modules for the software to create a customized software package that is tailored to our specific needs.
  • Work orders or tickets. Easy to create, search and reference in the future.
  • Asset management. Keep track of all your assets, who they are assigned to, purchase date, price, vendor. Assets can also be linked to work orders so you can reference the number of issues you had with a particular device.
  • Projects are a nice feature. If you have a project that involves work spanning multiple work orders, you can add them to a project and have all information in one location without the need to spend hours searching for each work order associated with a large job.
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Jerry Aguirre | TrustRadius Reviewer
May 14, 2018

Web+Center for Ease of Setup, Reliability and Use

Score 8 out of 10
Vetted Review
Verified User
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Our company uses Web+Center primarily for its helpdesk functionality across the organization at multiple sites and multiples departments within each site. It is very effective for allowing us to track and manage facility, fleet, and IT issues and solutions.
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
  • It would great to have an app for iphone and/or Android.
It is definitely well suited to tracking helpdesk problems and solutions. However, it requires some additional configuration to get the asset tracking and other more advanced features working effectively. The people at ISS are definitely great in assisting with these types of tasks.
Read Jerry Aguirre's full review

Web+Center Scorecard Summary

Feature Scorecard Summary

Organize and prioritize service tickets (2)
Expert directory (1)
Subscription-based notifications (1)
ITSM collaboration and documentation (2)
Ticket creation and submission (2)
Ticket response (2)
External knowledge base (2)
Internal knowledge base (2)
Customer portal (2)
Email support (2)
Help Desk CRM integration (1)

About Web+Center

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. 

The vendor’s value proposition is that their help desk offering is unique in that it offers a high return on investment by providing users with a solution that they can grow with while customizing it into a very efficient help desk for minimal cost.  The vendor says it can offer this longer-term offering by providing users with 100% of the source code that is designed to be customized to include the user’s specific business functions.

Categories:  Help Desk,  Contact Management

Web+Center Features

Has featureCustomizable Help Desk
Has featureFree (2) Tech versions or affordable 2+Tech licensed versions
Has featureRobust and time tested application with over 100,000 installations
Has featureAsset Management
Has featureSales CRM and built in invoicing
Has featureProject Management
Has featureEquipment and room reservation componet
Has featureMobile apps for techs and customers

Web+Center Screenshots

Web+Center Integrations

MS Active Directory AD, MS SQL Server

Web+Center Competitors

Web+Center Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Small business Edition$4003 techs license + 1 yr support
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,00010 techs license + 1 year support
Unlimited tech licenses$18,000Unlimited tech license + 1 yr support
SaaS EditionPricing DetailsTerms
Cloud Hosted$25Per User per Month
Cloud Hosted - Unlimited Techs$1,000Per Month [Unlimited Users]

Web+Center Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

Web+Center Support Options

 Free VersionPaid Version
Live Chat
Ticketing System

Web+Center Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry
Supported Countries:USA
Supported Languages: English