Skip to main content
TrustRadius
Web+Center

Web+Center

Overview

What is Web+Center?

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can…

Read more
Recent Reviews

TrustRadius Insights

Users have discovered that the product effectively tracks calls, allowing customers and users to update issue information without the need …
Continue reading
Read all reviews
Return to navigation

Pricing

View all pricing

Cloud Hosted

$25

Cloud
Per User per Month

Small business Edition

$400

On Premise
3 techs license + 1 yr support

Cloud Hosted - Unlimited Techs

$1,000

Cloud
Per Month [Unlimited Users]

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.inet…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is Web+Center?

Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses, non-profits and government organizations love Web+Center’s rich feature set and ease of use. 

The vendor’s value proposition is that their help desk offering is unique in that it offers a high return on investment by providing users with a solution that they can grow with while customizing it into a very efficient help desk for minimal cost.  The vendor says it can offer this longer-term offering by providing users with 100% of the source code that is designed to be customized to include the user’s specific business functions.


Web+Center Features

  • Supported: Customizable Help Desk
  • Supported: Free (2) Tech versions or affordable 2+Tech licensed versions
  • Supported: Robust and time tested application with over 100,000 installations
  • Supported: Asset Management
  • Supported: Sales CRM and built in invoicing
  • Supported: Project Management
  • Supported: Equipment and room reservation componet
  • Supported: Mobile apps for techs and customers

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs

Web+Center Video

Intro of Web Center Help Desk Software

Web+Center Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry
Supported CountriesUSA
Supported LanguagesEnglish

Web+Center Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)9%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)66%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(5)
Loading...

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Jerry Aguirre | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company uses Web+Center primarily for its helpdesk functionality across the organization at multiple sites and multiples departments within each site. It is very effective for allowing us to track and manage facility, fleet, and IT issues and solutions.
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
  • It would great to have an app for iphone and/or Android.
It is definitely well suited to tracking helpdesk problems and solutions. However, it requires some additional configuration to get the asset tracking and other more advanced features working effectively. The people at ISS are definitely great in assisting with these types of tasks.
Incident and problem management (6)
81.66666666666666%
8.2
Organize and prioritize service tickets
100%
10.0
Expert directory
70%
7.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
50%
5.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
75%
7.5
External knowledge base
70%
7.0
Internal knowledge base
80%
8.0
Multi-Channel Help (3)
60%
6.0
Customer portal
90%
9.0
Email support
90%
9.0
Help Desk CRM integration
N/A
N/A
  • Having a specific tool for internal customers to report issues allows for a better response time to solve problems for both IT and other assets such as MHE and/ fleet. This allows techs to solve solutions more quickly, thereby increasing up-time for equipment. Reduced down-time = more time spent being productive and making money.
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jeffery Cropper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Web+Center as our main help desk/ticketing system. We also use it to keep track of all computer/electronic assets and who they are assigned to. This allows a record of work performed as well as a searchable source of repairs performed in the past. Due to the fact that is it open source, I have written many additional modules for the software to create a customized software package that is tailored to our specific needs.
  • Work orders or tickets. Easy to create, search and reference in the future.
  • Asset management. Keep track of all your assets, who they are assigned to, purchase date, price, vendor. Assets can also be linked to work orders so you can reference the number of issues you had with a particular device.
  • Projects are a nice feature. If you have a project that involves work spanning multiple work orders, you can add them to a project and have all information in one location without the need to spend hours searching for each work order associated with a large job.
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Incident and problem management (4)
100%
10.0
Organize and prioritize service tickets
100%
10.0
ITSM collaboration and documentation
100%
10.0
Ticket creation and submission
100%
10.0
Ticket response
100%
10.0
Self Help Community (2)
100%
10.0
External knowledge base
100%
10.0
Internal knowledge base
100%
10.0
Multi-Channel Help (3)
100%
10.0
Customer portal
100%
10.0
Email support
100%
10.0
Help Desk CRM integration
100%
10.0
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Return to navigation