Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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Users frequently recommend trying out the software during a trial period to assess its usefulness for hosting their own website, call tracking, and project management. They suggest taking advantage of the mobile capabilities, including text alerts. The installation process is relatively simple, but may require some experience with IIS and databases. Additionally, users emphasize that the software is suitable for IT administrators due to its ease of setup and customization options. They also appreciate the software's light resource consumption and its ability to be set up on any machine or server. Users recommend reaching out to the support team for assistance with any problems or customization needs. Overall, users praise the feature-rich package, reliability, simplicity, and great support provided by the software. However, they suggest exploring other software packages before making a final decision and highlight that it can get relatively more expensive with multiple users.

Simple and User-Friendly Interface: Users have found the Web+Center software to have a straightforward and intuitive interface. It offers personal configurations, allowing users to easily customize it according to their specific needs.

Efficient Call Management: The software has been praised for its quick and efficient call logging and categorization capabilities. Users appreciate how easy it is to log multiple items, even during busy periods.

Responsive Customer Support: Users highly regard the customer support provided by Web+Center. They find the support team helpful and responsive, particularly in assisting with customization options such as LDAP security, ODBC connectivity for expanded reporting, and overall system setup.

Difficult customer import process: Some users have found the process of importing customers to be challenging and would have preferred a simpler method. They mentioned that the system lacked intuitive features for importing large sets of customer data, requiring manual input or complex file formatting.

Broad keyword search results: Users have criticized the keyword search function for providing broad results instead of more specific ones. They expressed a preference for fewer, more narrowed down results that accurately match their search criteria, allowing them to find relevant information more efficiently.

Need for ASP programming: Some users mentioned that the requirement of ASP programming to customize the software might be a drawback for some. However, they also noted that instructions were clear for those with little knowledge in the language and praised the excellent customer support provided for customization. They highlighted that while ASP offered flexibility and robustness, it may be considered outdated by some users who prefer more modern programming languages.

Users have discovered that the product effectively tracks calls, allowing customers and users to update issue information without the need for phone calls. This streamlined communication between users and IT staff, facilitating efficient tracking and documentation of problems, workloads, and assigned assets. The software also serves as a reliable tool for issue tracking, enabling users to find solutions to previous problems and providing a comprehensive overview of daily tasks. Many businesses utilize multiple licenses of the product to organize and prioritize IT jobs and requests, effectively coordinating deadlines.

Small businesses and residential computer users appreciate the ability to reference past issues when troubleshooting. They can easily identify recurring problems by looking back at prior cases. Users prefer using the product's case tracking feature over email support as it ensures that support cases are not lost. Additionally, they can use the software for entering case notes, managing customer billing, and keeping track of assets. These functionalities significantly enhance process efficiency and data analysis in various fields such as IT, equipment maintenance, and residential maintenance. Moreover, the product's flexibility as an open-source system allows for customization, empowering users to create additional modules tailored to their specific needs.

The product has been successfully leveraged as a purchasing center in one installation. Its effectiveness extends beyond IT-related tasks, as it efficiently tracks and manages facility, fleet, and IT issues across multiple sites and departments within organizations. Customers report improved turnaround times for issue resolutions, increased user satisfaction levels, and better documentation of work for business management purposes. Serving as a comprehensive help desk and ticket system, the software saves employees time by enabling them to input support tickets while building a robust database of issues and their corresponding resolutions.

Small business Edition

Enterprise Edition

10 Tech Enterprise Edition

Unlimited tech licenses

Cloud Hosted

Cloud Hosted - Unlimited Techs

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Growth

Free

Web+Center

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Likelihood to Recommend

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Email support

Help Desk CRM integration

Tech+Mobile Interface - Mobile app for techs

<p>Internet Software Sciences was founded in 1995 and provides web based help desk solutions.&nbsp;</p>
<p>The company is based in Los Altos Hills, CA.</p>

Internet Software Sciences

Help Desk Software - Best Help Desk Software 2017

Help Desk Software
http://www.inet-sciences.com

Are you looking for Help Desk Software? You will find the best at Internet Software Sciences, with one of the only customizable web based help desk software to fit your unique organizational processes. Internet Software Sciences has been providing Web based Help desk software for over 17 years with over 100,000 installations worldwide, supporting millions of end users.  Our product, Web+Center, is an industry tested suite of Help desk software applications that runs on-site or in the cloud. 

Help Desk Software full featured, fully customizable application supports complex integrated Active Directory logons for windows based organizations and options for asset management, customer survey and analysis features. The new personalized ticket support option gives a human face to your support staff and geolocation features report on techs location for efficient technician dispatching. Our Help Desk Software is affordable and completely scalable for the smallest of schools to supporting thousands of staff members. Check out our complete on-line demo, customer reviews, software downloads on our website at www.inet-sciences.com or call 1-888-949-0942 for complete assistance in downloading, installing and configure your Web+Center help desk software today!

Streamlining ticketing and service restoration processes

Prioritize tickets to ensure most urgent are tackled first

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Users subscribe to notifications for ticket updates

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Users and agents can easily enter new support requests.

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

Customers can self-service by searching through help articles.

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

IT Director

Web+Center 2018-05-04 10:47:12

Snagit

Microsoft 365

Camtasia

IT Manager / Systems Administrator

Web+Center 2018-05-11 10:14:16

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Web+Center

Overview

What is Web+Center?