Name: Web Survent
Author: Survox

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Virtual Reality

Development

Academic Advising

Classroom Management

Learning Management

Online Learning

Education

Business Intelligence (BI)

Collaboration

VoIP

Workspace Planning

Enterprise

Accounting

Digital Banking

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

HR Management

Leadership Development

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Business Internet Service Providers (ISPs)

Change and Configuration Management

Cloud Storage

Configuration Management Databases

Data Masking

Fraud Detection

High Availability Cluster

Incident Response

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

IoT Security

Log Management

Network Performance Monitoring

Storage as a Service (STaaS)

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Deliverability

Email Marketing

Marketing Automation

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Swag Management

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales Performance Management

Sales

Intrusion Detection

Security

Aviation

Direct Secure Messaging

Fleet Management

Geographic Information

Legal Billing

Membership Management

OSS/BSS (Operations Support/Business Support)

Online Voting

Real Estate

Rental Property Management

Vertical-Specific

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Survox is positioned as a versatile multi-mode survey platform that is designed to cater to the data collection needs of customer insights and market research professionals, call center managers, and opinion pollsters. According to the vendor, Survox is suitable for businesses of various sizes, ranging from small enterprises to large corporations. It is intended for use across a wide range of industries and professions, including market researchers, customer insights professionals, call center managers, opinion pollsters, and market research agencies.

## Key Features

**Multi-mode Survey Platform**: According to the vendor, Survox offers a seamless multi-channel solution that allows users to collect data through various channels such as web, phone, and IVR. It is claimed to enable teams to potentially improve efficiency and reduce operational costs.

**Powerful Enterprise Class Insights Platform**: Survox is said to provide a powerful enterprise-class insights platform for managing data collection across online, phone, and IVR. The vendor claims that users can create surveys with sophisticated logic, skip patterns, multimedia files, and multiple input modes. The platform is also said to support multiple languages and offers customizable branding options.

**Sample and Quota Management**: Survox reportedly offers flexible sample and quota management capabilities, allowing users to easily manage sample availability and control quota completion. The vendor claims that real-time monitoring, sample updates, and geographic optimization can potentially enhance sample management.

**Automated Dialer Integration**: According to the vendor, Survox allows users to integrate automated dialers, potentially optimizing call center productivity with multiple dialing modes and efficient audio to text conversion and analysis.

**IVR Assisted Workflows**: Survox is said to enable IVR-assisted workflows, potentially optimizing call center performance and maximizing respondent engagement through IVR screening, call routing, and automation of surveys by phone.

**Transition Services**: The vendor claims that Survox provides transition services to help companies migrate their survey operations to the Survox platform seamlessly. These services reportedly include training, configuration, and augmentation of staffing during the transition period.

**Advanced Programming & Reporting**: According to the vendor, Survox's advanced programming and reporting services can potentially assist companies in setting up and managing highly complex surveys without adding resources. Experts are said to be available to assist with survey design, programming, data collection optimization, and reporting.

**Enterprise System Integration**: Survox reportedly offers enterprise integration services to automate data transfer between CRM, POS, or other enterprise systems and surveys. The vendor claims that real-time access to data can potentially reduce inefficiency in data management.

**IVR Services**: According to the vendor, Survox's IVR services allow companies to collect customer data without technical hurdles. These services are said to include verbatim feedback collection, measuring performance, post-transaction feedback, and integration with other studies.

**Web Programming & Reporting**: The vendor claims that Survox's web programming and reporting services can potentially assist companies in setting up and managing highly complex surveys without adding resources. Experts are said to be available to assist with survey design, programming, data collection optimization, and reporting.

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

Web Survent

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survox

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Web Survent

Overview

What is Web Survent?