Name: Webbosaurus Social Listening
Price: 350 USD
Author: Webbosaurus

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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Priority Matrix

Appfluence

eMeetingsOnline

ReportsNow

Crowdtap

FastPIPE

FastEST, Inc.

AspenOne Supply Chain Management

Aspen Technology

Azurepath

Azurepath, LLC.

Screenful

Screenful Oy

Aras PLM

Aras Corporation

Frosmo

Frosmo Ltd

Webbosaurus Social Listening is a monitoring platform offered by Webbosaurus GmbH that allows businesses to track and analyze customer reviews, online mentions, and social media conversations. According to the vendor, this platform provides businesses of various sizes, from small to large, with valuable insights into customer sentiment, topics, and trends. It is utilized by marketing professionals, customer service teams, product managers, e-commerce businesses, as well as the hospitality and travel industry to optimize their products, campaigns, and services based on real-time customer feedback.

## Key Features

**Unified Interface**: According to the vendor, Webbosaurus Social Listening provides a unified interface where businesses can monitor customer reviews from various platforms, including Google Maps, Amazon, Trusted Shops, Trustpilot, and over 10,000 other online shops and review platforms.

**Topic-Intelligence**: The platform offers Topic-Intelligence, which, according to the vendor, allows businesses to capture and understand the topics and sentiments expressed by their customers. This feature aims to optimize products, campaigns, and services based on customer feedback.

**Quick Response & Evaluation**: Webbosaurus Social Listening saves time with customizable dashboards, automated email alerts, and reporting functionalities, according to the vendor. Users can respond directly from the tool, enhancing their reputation management.

**360° Overview**: Businesses can gain a comprehensive overview of their reputation by accessing all reviews and questions within the Webbosaurus Social Listening solution. According to the vendor, it covers perception across platforms like Google, Amazon, Trusted Shops, Trustpilot, Obi, and many more.

**High-Quality Data**: According to the vendor, businesses receive key insights and core messages from each customer review, enabling them to capture the topics, pain points, and questions of their target audience. Intelligent filters ensure that only relevant posts are analyzed.

**Powerful Analysis**: Webbosaurus Social Listening offers diverse analyses and evaluations to understand what customers are saying about a company and its products, according to the vendor. The unlimited data storage allows for early trend detection and gaining a competitive advantage.

**Customizable Dashboards**: Users can create customized dashboards to track and visualize important metrics and KPIs related to customer reviews and social media conversations, as claimed by the vendor.

**Comprehensive Reportings**: The platform provides reporting functionalities to generate comprehensive reports on customer sentiment, trends, and other relevant insights. These reports can be customized and shared with stakeholders, according to the vendor.

**Automated Alerts**: According to the vendor, Webbosaurus Social Listening offers automated email alerts to notify users about new reviews, mentions, or specific keywords, ensuring timely response and action.

**Secure Data Integration**: Users can integrate Webbosaurus Social Listening data into their existing business intelligence and CRM tools, leveraging intelligent data linking for enhanced results. The platform ensures secure encryption and compliance with GDPR and legal requirements, according to the vendor.

Basic

Trackur is designed for reputation management. It searches for mentions across the social web, and indicates the influence of people making the comments.

Trackur

MutualMind is an enterprise listening platform, but also has engagement / publishing features and analytics.

They differ from their competitors in that they focus on an OEM / white label model, working with both technology companies and service providers / agencies.

MutualMind

Webbosaurus Social Listening

At the most basic level, social monitoring incorporates scanning the web for potential PR crises, identifying industry trends, gathering intelligence on competitors and identifying sales opportunities. But the quantity of data these tools return can be overwhelming. Many tools have filters to help remove noise, and some include sentiment analysis which helps to categorize comments into positive or negative categories, but this is still a somewhat inexact science. 

Tools are distinguished by the social channels covered and number of languages supported.

Social Media Monitoring

Webbosaurus

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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