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May 04, 2021
Our entire Admissions office uses Webex. Prior to the pandemic, each team within our office was using different instant messaging tools such as Slack and Jabber. We were already decentralized and spread across three (3) separate office spaces. It would be difficult to correspond with certain teams who only used Slack but didn't use Jabber. It created a lot of confusion and frustration when you needed a quick answer. A silver-lining from the pandemic is that it forced all of us to jump onto Webex (Teams) in order to bring continuity across the whole team while everyone worked remotely. Now that we've all been using it for over a year, it's just part of the regular work day and it's saved lots of short email updates, standing meetings and phone calls.
- Instant messaging/chat feature is easy to use for DM's and group "spaces."
- Connecting my work phone line to my laptop using the application is a game changer!
- Being able to also access any other employee in our organization is also great.
- The actual chat threads could be aesthetically enhanced and more fun.
- The voicemail feature notification does not go away unless you listen to every last second.
- Sometimes you click "audio" call and the person your calling's video pops on automatically without them knowing a forewarning.
May 03, 2021
There are many advantages to using collaboration software like [Webex (formerly Webex Teams)]. For us, the most important one is the screen sharing mode, and the speed that it offers at the time of video playback. In this sense, WebEx [(formerly Webex Teams)] allows us to hold small seminars of up to 7 people, which is enough to maintain a stable meeting space where we can focus openly on each participant.
- The speed of the platform is one of the most prominent in virtually any video conferencing software that exists, being able to make streaming sessions in 60fps without having to worry about the video quality, which is entirely in HD. Although this is not yet available in HD4K, it is still sufficient quality for effective meetings.
- WebEx provides full access to the WebEx meeting center, from where it is a reality to attach to some important services in cases such as needing some other small instant messaging tool, or simply one that allows you to create sticky notes to add to presentations.
- There is a fabulous quality of compatibility between the WebEx and Microsoft Outlook platforms, which is demonstrated by the ease of being able to review emails from the shared screens, or when configuring the information within the email inboxes so that they can be added to the WebEx platform, making it easier to review them.
- We think that the fact that the trial period for WebEx is so short is a huge drawback: while most collaborative services allow up to a full month to get used to the platform and decide whether to use it after the trial period is over, Cisco WebEx only offers a couple of weeks.
- Occasionally there are severe problems synchronizing the platform's audio with video operations. This is usually due to the quality of our internet connection, but can occur arbitrarily if documents are being uploaded to the platform during the execution of a video call session. Eventually this problem fixes itself, but it is usually annoying if you are in a group session.
- The performance of its integrations with Webex AIM pro is not adequate, especially because when playing audio from AIM pro there are usually problems with the quality of this, and sometimes when playing these audio files the WebEx platform can freeze or close. It seems that the cause of this may be the use of an incompatible audio format, which shows a limitation in the platform.
May 18, 2021
Cisco collaboration products are my favorite for all business scenarios, such as interaction with colleagues who are far from the company or in different departments[.] Customers [also] ask me for a faster way of communication, and [I] offer them communication through Webex (formerly Webex Teams) and they gladly accept. My dependence on Webex (formerly Webex Teams) is increasing, [and] with COVID-19, I have learned that collaboration tools are the best option for our security and security for our clients.
- Maintains stable communication
- Increase collaboration between departments
- No limits to the number of people in a meeting
- I already have quite a bit of experience with Cisco collaboration products. To be honest, I have no difficulty using Webex (formerly Webex Teams).
January 12, 2021
Since this new era of Covid we need a software to keep connected with our clients and that able to do conference easily and be easy to use in any desktop, mobile devices or operation system. Webex (formerly Webex Teams) has an excellent compatibility with a lot of devices and operation system, for that reason we pick it for our B2B department.
- You can use Webex from a mobile devices or a desktop without problem
- You can use the Webex assistant to take notes or make appointment directly from the app
- The quality pf calls and video is excellent
- The price is quite expensive compared with similar solutions
- Webex is missing an easy integration with Microsoft Office
- Need more collaboration features
May 04, 2021
We use Cisco Webex Teams for everything. We use it to communicate with other users internally in our company and externally with other companies. We use them for IM and video. That is a really great solution for meetings within the business. Cisco Webex Teams has great integration with Microsoft Outlook so we can create meetings straight from it. It also has great integration with our AD so we can enable all our users with Webex Teams accounts.
- Meetings
- Video
- Call
- Have fun
- Integration with Microsoft
Support for Cisco Webex Teams is great. At any time, I can open a ticket with support and use Cisco Webex Teams space to contact them. This way I can send messages or even have a video call with support to get better help with my problems. I can truly say THEY ARE THE BEST.
May 04, 2021
Organization-wise, Cisco WebEx Teams is a central part of our internal chat tool that we use to communicate inter and intra-department for faster response times in any inquiries, be it from a professional or technical perspective. It's used day in and out to discuss, share and collaborate ideas/issues that need immediate attention, given the power that Cisco WebEx Teams provides in this dire need.
- Quickly reach out to any colleague within the organization.
- Strong ad-hoc flexibility in collaborating with others.
- Can be a bit more streamlined.
- Application performance can always be improved.
Creating support cases/TAC cases is a breeze. Handling of cases is quick, especially if you readily provide the necessary information that is relevant to the issue (which can all be taken from the administration module).
January 06, 2021
Webex (formerly Webex Teams) is utilized across the company as the standard for all video and conference calls. We utilize this for calls internally and with outside suppliers. Webex is a secure video and voice platform that is integrated to set up meetings within Outlook. It is easy to coordinate meetings using this platform and we also use the Share option for slides and sharing other video media.
- Meeting setup through Outlook
- Sharing content such as slides, videos
- Reminders of upcoming meetings
- Interface is quite dated
- Interface is difficult to manage
- Not as intuitive as other competitive offerings
April 20, 2021
WebEx teams is getting used by our team for collaborating. We use it to message, do video calls, create groups and do meetings.
- WebEx teams is seamless and never faced issues with it like an outage which we have faced with MS Teams.
- Sharing files or documents and also video calls are so easy and smooth.
- Missing integration with things like box.
We are using it in our IT department to connect ot the students who are unable to come into class.
We also use it for collaboration--sharing documents with other staff.
We also use it for collaboration--sharing documents with other staff.
- Being able to join disparate students
- Allowing students to ask questions (raise hands) in presentations
- Allow colleagues to share resources when working remotely
- Lack of good backgrounds. I don't want to see half-dressed people wandering around in the background.
- Interactive editing of documents for when I have a document I'd like to share it so others could work on it as well.
February 09, 2021
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
- WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
- Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
- Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
- WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
- The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
- WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
- Online training
- in-person training
Yes - The upgrade was very smooth and users did not see any service interruption.
We are using Webex (formerly Webex Teams) for our support center staff and are looking into rolling it our across the organization. We selected Webex (formerly Webex Teams) as our standard chat/collaboration platform to replace the multiple tools that each department was using on their own. We have been using Webex Meetings for several years and Webex Teams was a natural extension of the Webex experience. We found that Webex (formerly Webex Teams) is a more efficient way to keep teams engaged on various projects compared to email or unnecessary meetings.
- Instant messaging
- File transfer
- Sync chats across multiple platforms
- More granular control of user settings
January 05, 2021
To collaborate on projects and quick chats in our department. I do wish more of our company would adopt it as I believe it is a great tool for collaboration between people and to stop the back and forth emails that get lost and some people don't know how to use reply-all when they need to and the discussion chain gets lost in email. This keeps everything for that project in one spot and the ability to start a quick meeting and/or whiteboard is awesome! The similarity between Jabber and Teams is becoming more and more with every update. I wonder if some day one or the other will go away. If this happens they need to get ALL the features from one to the other.
- Being able to have it on all of my devices.
- The ability to answer from any device and have the whole conversation there.
- It is free for basic use so anyone can join in the conversation.
- The TAC Connect Bot is awesome! Any bot on there is cool.
- Every update they keep surprising me!
- There is cross-over and confusion on Webex Meetings and the Webex Team Meetings. This confused our users so we disabled the Webex Team Meetings.
- Not everyone using it!
- Trying to get our users to use it to its full potential!
We are using Webex teams to communicate to others employees around the departments organization. The posibilities that it gives us are so great. To count with the option to share documents, send messages and create a collaborative enviroment help us to do different processes in a period of time so short.
- Collaboration in real time
- Sharing documents and photos
- Groups and direct messages
- A subscription is neccesary to have some options available
- We need other app to create Webex meetings
- The organization of the chats could be better
Webex is currently used within our team as the main chat and communication platform. It is also used by some other departments across the campus. It addresses multiple problems, especially with the current COVID pandemic. Webex now can connect all of the team members in a meeting, share files, and create chat groups.
- Chat
- VoIP calls
- Meetings schedules
- Video conferencing
- Memory utilization
- Notification
- Cloud storage
- Minutes of meetings
May 20, 2021
Our company is transitioning from Skype over to Webex Teams as Skype is phased out by Microsoft. It will soon become our sole platform for communication, meeting scheduling/management and instant messaging. During Covid-19, a platform that allows for seamless collaboration and instant messaging has been incredibly important. Even for those in the office, with social distancing measures I have relied on a tool daily. The platform is used across the organization which enables me to reach anyone I need to.
- Group chats/team conversations (can customize as well)
- Integration with outlook and meeting
- Statuses - updating status to in meetings etc
- Navigating takes a little getting used to
- Sometimes crashes with meetings
- Meeting schedule sometimes does not refresh so need to refresh manually
May 13, 2021
Webex [(formerly Webex Teams)] is an excellent, easy to use and very secure platform [for] all the employees in the organization. It totally connects the people internally through their business and their team member. It has an ability to connect multiple people together in a chat or in a call. we can connect the tool remotely in this pandemic situation. Webex [(formerly Webex Teams)] have a lot of [features] like sharing, sending doc, files, images etc.
- Required Meeting number and password to connect the meeting it means its totally secure
- We can connect this with the jabber so we can also get the meeting notification.
- Multi and large people can connecting in the conference call.
- Great features of edit the screenshot and specify all the bullet point into the screenshot
- Sometimes difficult to hear the main agenda of the meeting while someone background noise is continuously occurring
- Video conferencing is not good in Cisco Webex teams
- Unable to send the audio recording through desktop or PC.
- But rather than this it totally fulfilled my requirement.
We use Webex primarily as a way to contact people within Cisco, as they prefer to point people to Webex than email, and use it in that way internally as well. Other companies that we Federate with predominantly use other persistent chat applications that are more prevalent in Enterprises. That is not to say that Webex is not a good application - it is, and the integration it has with room systems and the meetings option is great.
- The persistent chat is really good and a great record of everything you discuss.
- The end to end security within the whole Webex stack is a massive plus as well and you know your data is secured from the moment you start typing a message.
- The ability to kick off a workflow from an action in Webex is also useful.
- The way that you can easily move from your mobile device to a room based system whilst on a call is really slick.
- Organising and keeping track of a mountain of messages is sometimes difficult.
- Data location is also a problem sometimes as in where it is actually stored once uploaded.
February 10, 2021
I truly enjoy using Cisco Webex Teams, I find it very easy to use for chatting, group messaging and collaboration, as well as using it for video calls from my PC or video endpoint like a Webex board I have in my office. The mobile app is also useful to use on your mobile device. It is used for inter-office communication as well as communicating with people outside the organization. Creating meetings is easy and effective again with internal and external people. I do like how easy it is to share content live and send files. The whiteboard functions works extremely well and saves all of the information so it can be sent to someone if they miss a meeting. Webex Teams seems to always be adding new functionality. Recently they added a dictation software as well as voice control. I've found these new features to be accurate and effective.
- Collaborating with chat
- Video Calls
- Content Sharing
- Audio Calls
- Whiteboarding
- Dictation
- Voice control
- Integrating with traditional Webex
- Integrating with Microsoft Teams
- Integrating with Call manager
Webex (formerly Webex Teams) is used for external collaboration mostly, as our current standard is Microsoft Teams. Webex (formerly Webex Teams) is a more feature rich application and works everywhere without issue. This is why I use it.
- Compatibility with all platforms
- More admin control
- Easier screen share
- Security
- Make whiteboard easier
- Make sharing of recordings more compatible
- Make editing recordings simple to use
May 17, 2021
It is used by the company as a tool to message other colleagues, do instant video calls or screen sharing and share files.
- Easy interface for messaging.
- Video calls are great on it.
- File sharing through Teams is easy.
- Adding shifts for the team should be there in it.
- Adding task on team name should be made available
- Scheduling meeting from Webex eams should be available instead of using Webex Meetings.
May 12, 2021
Webex Teams is being used and evaluated as a persistent chat solution for our organization, in conjunction with Microsoft Teams and Mattermost. It is mainly being used by the IT department to evaluate and see if it can be a standard in our organization moving forward. The benefit it has is that people can ask quick questions and get answers almost immediately, as opposed to waiting for an email response or calling the help desk.
- Intuitive design, easy to use.
- Very clean interface, every button and section has a purpose.
- Easy to create spaces for your team to collaborate.
- Calling function is not fleshed out, harder to use than competitors.
- Notification window is too small to read, and should stay up longer than it does.
- Integration with 3rd-party apps is not the greatest.
My office does not use Webex Teams completely but we use it when we used to communicate with Cisco.
During this pandemic it made adequate use of Webex Teams in order to bring continuity across the whole team while everyone worked remotely. Now that we've all been using it for over a year, it's just part of the regular work day and it's saved lots of short email updates, standing meetings and phone calls.
During this pandemic it made adequate use of Webex Teams in order to bring continuity across the whole team while everyone worked remotely. Now that we've all been using it for over a year, it's just part of the regular work day and it's saved lots of short email updates, standing meetings and phone calls.
- Easy access within our organization and with Cisco TAC.
- Very interesting interface and easy access for instant messaging feature.
- Can be used from mobile device or desktop easily.
- Meeting quality is excellent.
- Expensive comparing to parallel solution, e.g. Teams.
- Not easy to integrate with Microsoft Office.
- Voicemail feature should be easy rather than to delete each and every message each time.
- Not as intuitive as other competitive offerings.
May 11, 2021
Cisco Webex (formerly Webex Teams) is being used widely throughout our organization, and in most of the branches too. Webex was the sole software that kept us sailing in the pandemic, when things were hopeless for the hospitality industry. The best part is that it can be used on mobile phones too, which is very helpful for people working remotely.
- Mobile support
- Good audio and video quality
- Quality features for presentations
- Slightly on costlier side
- Microsoft support
- A more user friendly interface would be appreciated
January 13, 2021
We are being using Webex [(formerly Webex Teams)] for 3 years now, but before the pandemic, it was used just for [a] specific department. Now within almost a year we are using it basically for almost all our department. With Webex we start having meetings and live chat with our colleagues because we are working from home. This gave us a advantage in that we were able to enable communication and collaboration company wide within a few weeks.
It helps us keep working even from home and with all the confinement due to the pandemic of 2020. Now we are using it everyday for meetings and teamwork and tacking advantage of the Virtual whiteboarding feature and also safely sharing company documents. We also use it in some occasions to have online training within different departments.
- The secure end-to-end encrypted communication give us the trust we need to share company information on meetings and teamwork.
- I think Cisco Webex meetings and instant messaging is a easy to use and very intuitive interface to use it right away. We spend little time to teach others how to use it and take advantage of the features.
- We also like the collaboration experience, were we can share files and documents on a portal and have advanced search capabilities that it is easy to find company documents.
- I think for the most part the Webex solution give us all we need to have a great experience with meetings and teamwork.
We use it on a daily basis to communicate with in house and outside clients. We also use it with to create rooms with clients for all projects we build. It is persistent and easy to maintain data and documents for guidance and management. It also shows presence for all staff within my company. I use it on all my devices for audio and video calls.
- Video calls.
- Spaces for projects.
- Audio calls.
- Messaging.
- Better audio quality.
- Better integration of video device.
- More gifs.
Webex App Scorecard Summary
Feature Scorecard Summary
What is Webex App?
The All New Webex aims to bring everyone together to do exceptional work.
Call, Message, Meet: One app to call, message, meet and get work done.
Upgraded meeting experiences with personalized layouts & immersive share
Smart presence lets users know when people are available
Messaging and file sharing integrated with content and workflow
Calling built into the app for impromptu conversations
Control Webex Devices directly from the app
Built-in Intelligence: Artificial intelligence to automate tasks and personalize experiences.
Notes, highlights and live translation in 10 languages
Unlock workforce insights with Webex Graph
Reduce disruptions with noise removal & speech enhancement
Auto adjust meeting quality for the best experience
Elevate important information with message highlights
Equal experiences for everyone: Allow everyone to participate, regardless of location, language or communication style.
Gestures & reactions to allow everyone to participate in their own way
Roundtable & quick sync meeting templates to give everyone a chance to speak
Remove barriers with real-time language translations
Work on any device from anywhere: desktop, mobile, web or Cisco devices.
Reach large audiences with interactive events that scale up to 25K attendees and livestream to 100K
Webex App Videos (4)
Webex App Competitors
Webex App Pricing
- Has featureFree Trial Available?Yes
- Has featureFree or Freemium Version Available?Yes
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
| Edition | Pricing Details | Terms |
|---|---|---|
| Basic Plan | $0.00 | user/month |
| Meet Plan | $13.50 | user/month |
| Meet + Call Plan | $20.00 | user/month |
| Enterprise Plan | Contact Sales |
Webex App Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |