July 23, 2021
Alternatives Considered
We use the Webex App for better and faster communication. The "thread", "quote", and "reaction" features are but a few of the much richer experiences on the Webex App. In my opinion, instant content sharing, conversation tracking and responses, and integrated meeting experiences are also truly much better than that of MS Teams. While MS Teams can integrate into SharePoint a little better, but that's to be expected from an MS product. However, other than the SharePoint integration, MS Teams lacks many other features and services that we use too heavily in the Webex App to ever consider switching solely to MS Teams. Our company does have and uses both, but mostly for their respective required feature sets. Our Collaboration and Networking practices especially use Webex App handily over MS Teams. The group communication and collaboration are just too poor on MS Teams, and just too good on Webex App. The MS Teams application will automatically hide certain channels if you don't frequent them often enough, or even if you do, but don't participate. Also, because we already have Cisco CUCM and other collaboration products in use, we prefer to use Webex App for our chosen communication method.
