Webex App review
My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …
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What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Recent Reviews
How Webex App Differs From Its Competitors
Awards
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Popular Features
- Chat (577)8.989%
- Mobile Access (509)8.888%
- Discussions (521)8.787%
- Notifications (568)8.686%
Reviewer Pros & Cons
Video Reviews
8 videos
Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review
03:47
Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review
03:01
User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools
02:09
Pricing
Basic Plan
$0.00
Cloud
user/month
Meet Plan
$13.50
Cloud
user/month
Meet + Call Plan
$25.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Tech Details
- Downloadables
- FAQs
What is Webex App?
The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.
Seamless collaboration across devices, locations and organizations:
- Any computer, tablet, phone, browser or Webex Device can be used to connect
- Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
- Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration
Power engaging interactions with more ways to participate
- Removes language barriers with real-time language translation into 100+ languages
- Enables audiences to share their reactions with animated emojis and gesture recognition
- Real-time collaboration on documents and whiteboards
- Encourages more participation with polling, Q&A and breakout rooms
Unlocking more productivity with AI-powered innovations
- Makes meetings more productive with automatic transcriptions, summaries and highlights
- Reduces disruptions with background noise removal and voice enhancement
- Monitoring and management of work-life balance and professional relationships with personal insights
Webex App Features
Project Management Features
- Supported: Task Management
- Supported: Gantt Charts
- Supported: Scheduling
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Chat
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Surveys
- Supported: Internal knowledgebase
- Supported: Integrates with Skype
- Supported: Integrates with GoToMeeting
- Supported: Integrates with Gmail and Google Hangouts
- Supported: Integrates with Outlook
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Integrates with SharePoint
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Webex App Videos
Webex App
Pairing and sharing on the Webex App
Webex App Competitors
Webex App Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Webex App Downloadables
Frequently Asked Questions
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Reviewers rate Chat highest, with a score of 8.9.
The most common users of Webex App are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(1560)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 01, 2023
One place to gather them all!
Webex App is used as the SPOG of my collab applications, gathering all I need as simple as the click of the mouse. It helps to keep my productivity while I keep in touch with my team. Important points considered to choose Webex App in the company, first the quality of voice and video, second the easiest way to put everybody in a virtual room and work together, and last but not least, security in every aspects when collaborating with others.
- The simplicity to join a meeting, put everybody in the room and to working together.
- Documents shared are persistent, so if a new colleague starts in the group, all previous docs are available to access.
- High quality video and voice during meetings and calls.
- Limited use of emojis, that is bad when working with millennials.
- Search engine can the improved. The results are not showed in a simple way.
77.5%
7.8
87.5%
8.8
100%
10.0
- Positive: Improve team collaboration and maximize investments if you already use Cisco IP Tel.
- Negative: You really DO must have sec policies on place to share documents or any other GDPR related info due to simplicity and easy way to share documents.
We use both Cisco Webex App and MSFT Teams as collaboration tools in the
company. Even using MSFT Teams, the calling infrastructure that MSFT
Teams uses is provided by Cisco Webex App and Webex Calling due to be
reliable and robust, good audio and video qualities and the integration
of the tools is simple.
- Microsoft Teams
Integrates to provide reliable calling resources to MSFT Teams app. The integration is not complex, made directly in MSFT Azurre AD and applied enterprise wide.
- Microsoft Teams, Cisco Jabber and Slack
Security aspects applied in all ways of communications, as voice, chat and video, as well as collaboration when you must escalate from a chat discussion to a meeting, or when sharing a document on line or you screen, Webex App offers it natively. Your content is protected, no matter if you access it from your mobile device or your notebook.
- Webex Meetings
- Webex App
- Webex Calling
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
I've working from everywhere since before the pandemic, back in 2015, and it always have been part of my professional life but not part of IT culture of the company I've working for in that time. It was a long journey to convince than that mobile teams could get efficiency while on the run, while visiting customers, partners or while traveling. Get connected is very tough, specially when you need get doc or info from in house company based systems. VPNs, firewalls and all other security policies must take place to grant secure access, but those systems or policies are the responsible to not allow you to get the information needed to do your job. Nowadays, with the benefits of cloud calling and the persistent and secure storage of chats and documents of Webex offers, the implementation process was made easy, simple, reliable and fast.
1. Get secure access outside company perimeter.
2. Reinforce a secure posture of mobile workers while access company assets
3. Integrate telephony resources with other productivity tools as MSFT Teams
Those are the 3 main points to deal with, not leaving all other legacy integrations aspects behind, of course. The decision of what the right architecture to support our business, the way the calls are distributed and handled by teams and how the keep the same experience for users using MSFT Teams when integrated with Webex Calling were points of we keep in mind in every step we took into the implementation of hybrid work in the company.
One most positive impact in organizational culture was to access collaboration tools without the need to close heavy vpn clients. This increased the users experience exponentially. When everybody starts to use MSFT Teams, the capabilities of sharing content in a secure way was limited and rapidly the company ask to stop using tools that way in order to try keep collaboration in a safe level, what not occurred as anyone can imagine. Webex app was a good choice to address the potential to keep the collaboration in a hybrid environment flows while the security breaches was notably reduced.
In the first moment, people that didn't have the habit to work from home starts to fell a little bit lost, and in that moment company's executive levels must take place in the scene the follow up the team work until they understand what is need to get the job done away from office. After that when the people starts to return to office, the executive evaluate to keep some employees in a hybrid work. the option was made by employee and not imposed by executives, in a model that, again, efficiency was considered to adjust the work model of employees. The hybrid work is working fine in the company.
I am using Webex App in a daily basis, as the collaboration framework that I prefer. I have all I need in a single workspace and I'm already get used to find all features and controls I need to place a call, conference, meeting or collaborate with a colleague.I've also use MSFT teams as part of the company, partners and customer I relationship with. Webex Calling is key when using MSFT Teams, as it give me all call capabilities inside MSFT workspace. It is reliable, great audio and video quality and I don't remember when the service goes down last time, that is different if compared with MSFT stability.
- Webex
- Microsoft Teams
I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could start talking wherever I wanted and conclude my calls where would more easy, in a clear way without any interruption on the call. After pandemic, I've left deskphone and start working one hundred percent on my notebook and the headsets started to be my new best friends, with noise cancellation, full integrated audio controls with Webex App and a lightweight design let me take it wherever I need.
Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old productive tools that integrates Webex Meetings with MSFT Outlook was really easy to setup, to schedule and start meetings directly form Outlook clients, but the way Webex App let the files, content and everything else in a permanently way in the spaces and the fully integration with my callendar starting meetings not only in Webex App but also in other meetings apps, makes me move totally to work in Webex App to colaborate with my peers.
We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise suppression and the option to chose if you want to capture only your voice or the ambience is amazing, after the feature was launched no dogs barking during meetings or neighbors bring down the house has participated in my meetings. So far, it is the best audio quality in the meetings, clear voice only compared to other meetings apps available in the market. All of this in a click of the mouse!
20
All areas in the company use Webex App.
In Sales we use Webex App to comunicate and collaborate with customers and partners, to schedule meetings, to make video calls, share content and presentations.
Administrative team used to collaborate internally and sometimes to engaje with customers and partners when needed.
Support team use Webex App to support customers, gain remote access to customer environment under previous authorization.
Our board directors uses Webex App to host meetings and share content internally and host meetings with customers and partners.
1
Our IT team takes care of all infrastructure and collaboration tools with voice, security and networks infrastructure skills. As our culture, the company promotes basic education to IT team into those 3 main pilars, and let the professional choose the architecture to deep dive after that. As Webex App is very easy to manage due to Control Hub single pane of glass, that represents very low work on support on a daily basis.
- Sales team hosting meetings with customers and partners
- Support team gain quick access to customers environment and speed up support process.
- Content is permanently available in the spaces increasing collaboration and effectiveness of employees.
- BOT integration with our internal knowledge base to accelerate problem solving in support team.
- Moving to the cloud adding calling to remote users while reduces IT complexity and increasing security.
- Adding multi-factor authentication to increase user security posture
No
- Prior Experience with the Product
Our company already used Cisco Communications Manager as PBX solutions and Webex Meetings as Unified Communications tools. As Jabber were the collaboration application for presence and instant messaging, the migration to Webex App was natural. The IT team had waited until Webex App reached a stable version before launched it to our employees.
Nowadays the comparison would not be only with Jabber and its feature, but would consider the features offered by other collaboration apps as Microsoft Teams, Slack and also Google. In my opinion Webex App still have a huge differentiator from other competitors, the capacity to integrate collaboration tools with unified communications as no other.
- Implemented in-house
No
Change management was a small part of the implementation and was well-handled
Points to consider, review and followup during all process is share the architecture with the team involved in the process, if anyone has any doubt what is the final design of the project, you already have a huge chance to get problems during the execution plan. Know previously what steps you must to follow and the outcomes of each step is expected is key, mainly when handling with carriers and its telephony integrations.
- Carrier SIP trunking deployment
- Dial plan integrated with the cloud calling
- communication clear for all employee
- No Training
I didn't get any kind of regular training to use Webex App. It is very intuitive and easy to use. At the beginning, the way the App group chats and spaces is a quite awkward, but they improve a lot since the first versions and nowadays is easy to handle individuals chats and spaces. With Webex Calling integrated and configured centrally by IT team, to use voice and video features is easy as one, two, three.
Get familiar with all details and every aspect of the configuration tool, the Cisco Webex Control Hub. As its a powerful tool and you can easily deploy, config and manage users and devices, knowing the tool potencial brings the most outcomes to your business dispensing with the use of additional or third-party tools.
No - we have not done any customization to the interface
No - we have not done any custom code
No custom config or customization made.
The company use standard support, not premium. The number of cases need to be addressed with manufacturer support team is very low, almost zero in last 6 months, due to that the standard support is adequate to us. The cases can be followed up in the Webex Hub and the frequently asked questions base is highly updated and useful. The main cases is related to user demands on how to use or configure specific features.
No
As we use Microsoft Office 365 in the company and webex App some users requested to integrate those applications to get the voice, calling and video features from Webex App integrated into MSFT Teams. In that occasion, we requested Cisco support to integrate both applications and the TAC was very competent, responsiveness and effective, they let us very comfortable with prerequisites, the steps of integration and the difficulties we could face during the process. Everything happens as planned and after 24 hours, the time they told us changes in MSFT Azure taking place, the applications were integrated. Great job indeed!
- Host meetings, with controls at the sight and in a click of the mouse
- Schedule meetings fully integrated with my calendar and people directory
- Audio controls, that allow you to capture participant voice only or the ambience, if needed to present live content or others comments.
- Sharing content, applications or screens is the most easy to use so far.
- So far, the only aspect that is somehow cumbersome is the audio device settings misconfiguration in particular situations, after upgrading from Windows 10 to 11.
Yes
Webex app mobile app provides the same look and feel of the desktop version, almost the same experience of using the application. Some few points that is different is the side bar menu in the desktop version is an under bar in the mobile version, but both brings the same icons and its make easier to identify what you looking for, to place or take calls, messaging, spaces, or meetings. Great app for sure!
- Microsoft Teams
Integration already supported.
- File import/export
- Single Signon
Follow the guides and, if necessary, access vendor community to know the process details. Also have a valid support contract in case if you need any further assistance from TAC.
Subscription prices and promotions.
Objetive and clear communication about what we need and the budget we have to do it.
No
- Keep up to date with features and security
- Keep stability and security of the service
No
No
We have a pilot group of a few hundred using Cisco Webex Teams in their everyday work. It facilitates collaboration within and between departments. A smaller pilot group is using the direct UCM calling feature of Teams. The ultimate goal is to roll it out as a replacement for Skype for Business.
- Seamless integration with Cisco UCM for voice/video calling
- Persistent chat spaces
- SSO integration
- Headset integration. Most vendors' headset controls do not function with client.
- Softphone ease of use. Example... because of keyboard focus issues on Windows, it takes 3-4 clicks to answer an incoming call from Webex Meetings
- Using the right-click to call another user does not have awareness of that user being configured for UCM direct calling. The result is a Teams native call, to someone who who may not have that function configured. This is a tough nut to crack, but the cloud is aware of a given user's status as far as UCM direct calling vs. Teams native calling.
80%
8.0
80%
8.0
65.71428571428571%
6.6
- Leverages the value of the Cisco Flex licensing plan
- Spaces seem to have a higher percentage of active participants than other group chat products previously used
- Cisco Unified Communications Manager (Call Manager) and Cisco Webex Meetings
Currently support and responsiveness is good. Originally, reaching support and getting timely responses was a real issue, as turnaround time for responses was typically 24 hours or more. This has steadily improved in the 3 years that I have been involved with the product. It is not quite at the level of the Cisco legacy products supported by TAC, but is approaching that level. That is no small feat in my book, as Cisco has set the bar for support for most of my career.
I don't have numbers, but the pilot users include sales, sales support, I/T, engineering and a sampling of users from most every functional area. If not for COVID-19 related delays, we would likely be in the early phases of a company-wide deployment.
- Unified Communications Manager
- Personnel Onboarding
UCM integration was relatively painless. There are not as many customizations available when compared with Jabber, but the essential hooks are available. I am not involved in other integrations
- Skype for Business (formerly Lync)
I think Teams is more seamlessly integrated for functions within Teams, and certainly requires less customer expertise, as most of the heavy lifting is in the Webex cloud. I think that Skype integrates better for traditional federations as Teams really has no native solution for this.
- Webex App
- Cisco Webex Desk Pro
- Working from an office or other company space
- Working from home
This continues to evolve. In recent months the company is mandating return to office 3-5 days/week
On occasion, there have been reliability and/or capacity issues with core equipment.
Cisco video solutions continue to be easiest to use and compatible with most any service.
Stability of PC-based collaboration solutions is not as good as hardware devices. It seems that PC audio hardware in particular is not as table as an IP Phone or video endpoint.
The Webex Desk is spectacular. It functions as a great extra screen for the PC, but the ability to use the camera and audio hardware as PC devices in addition to being a standalone video endpoint makes it very flexible and very valuable. To some extent, it mitigates the issues we've had with PC audio/video.
- Webex
- Microsoft Teams
MS Teams is the company standard now.
Using Teams with UCM calling provides the most robust calling feature set compared to comparable tools.
The real power of the tool lies in its intuitive simplicity. Even non-technical users seem to figure out how to accomplish tasks with minimal assistance.
Teams has become our go to tool for IM and especially file sharing. It is much quicker and simpler, and doesn’t require additional logins, like most of our alternative tools.
1000
There is a pretty good cross section of users. Last year the corporate standard was changed to MS Teams, but we still have a limited number of users that use Webex, particulary when dealing with customers that use Cisco technology.
Because Webex is a non-standard product, there is really no in-house support.
- Collaboration with Cisco-based customers
- Collaboration with Cisco
- none
- none. Focus is on Microsoft-based products
No
- Other
Because we deploy Webex for customers, it was important for us to have an internal implementation for familiarity
Unknown. The selection of MS Teams was driven by some factors outside technological factors, which were beyond our control.
- Implemented in-house
Yes
Change management was minimal
- Upper management changed directions to MS Teams mid-stream
- No Training
Probably a 30 minute intro would be helpful
No
No - we have not done any customization to the interface
No - we have not done any custom code
No
No. Standard support should be sufficient in most cases.
No
No
- Persistent chat.
- Audio calling
- video calling
- I find searches seem harder to perform than I would like.
Yes
Works well and is consistent enough with desktop interface to NOT require training.
- No
- Single Signon
No
None
Outside my scope.
No
Yes
Yes. I am part of the beta program, so updates occur very frequently.
- Prevent vulnerabilities
- Bug fixes (before we experience them)
No
No
July 25, 2023
Webex App. How easy is it?
We use full webex suite. We needed a solution to allow our recruiters to make calls on their cell phone appearing as if it was their desk line. We also needed to view analytics. This solved that problem for us
- Easy to use
- Great guides from help.Webex.com for troubleshooting
- Efficient support
- Excellent analytics
- Not issues thus far
10%
1.0
47.5%
4.8
N/A
N/A
- It had made meeting efficient during the pandemic
- Has helped remote workers get more involved
- Provided valuable call analytics
- Cisco Unified Communications Manager (Call Manager)
It’s adopted ok from calling only
- Ms teams
We are a dual shop so use both. It wasn’t hard
- Microsoft Teams and Slack
Webex App is way more intuitive than Slack and Microsoft Teams.
- Webex Meetings
- Webex App
- Webex Calling
- Webex Webinars
- Webex Events
- Slido
- Cisco Webex DX80
- Cisco AnyConnect
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
We’re long in it, but moving fully to the cloud
We just focused on calling and meetings and they worked. We just couldn’t see analytics the way we wanted
Good calls, good meetings and good analytics
Some calling issues with poor Wi-Fi, but other than that it’s been a good experience
Because I love the support behind it
- Webex
- Microsoft Teams
- Zoom
- Slack
We use the one app and it works perfectly for us
It work’s excellent and keeps our collaborative needs met
The noise suppression has been amazing
500
All functions
3
General support team
- Calling
- Meeting
- Analytics
- Messaging
- Sms
- Sms to their clients
- Slido in meetings
No
- Scalability
- Integration with Other Systems
- Ease of Use
Security - we need the most secure app
I wouldn’t change it from the selection process
- Third-party professional services
That’s confidential
Yes
In waves of location
Change management was a big part of the implementation and was well-handled
None
- I was not there for it
I don’t believe so
Yes
Resolved timely and with satisfaction
Our team always does
- Calling
- Meetings
- Chat
- File sharing
- None
Yes
It’s excellent and works just like the desktop app
February 09, 2021
WebEx Teams is the Best Business Collaboration Platform Around.
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
- WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
- Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
- Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
- WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
- The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
- WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
65.71428571428571%
6.6
60%
6.0
38.75%
3.9
- WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
- Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
- Active Directory for user creation
- Microsoft Azure for SSO authentication
- Cisco Call Manager
- Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.
400
Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13
Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
- Communication
- Collaboration
- File Sharing
- User Support
- Remote Workforce
- Our safety department is using WebEx to quickly communicate safety related issues or concerns.
- We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
- In-house application integration for better, quicker communication and data sharing.
- Safety Training sessions.
- Emergency Notifications.
No
- Price
- Product Features
- Product Usability
- Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.
- Implemented in-house
- Third-party professional services
WWT
No
Change management was minimal
Getting users on board early is key
- User adoption. Change can be difficult
- Management support for roll out.
- Online training
- in-person training
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing that what we have already mentioned in other sections.
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
No
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.
- Messaging
- File Sharing
- Screen sharing
- Scheduling meetings
- Adhoc meetings
- I don't believe any functions are difficult or cumbersome to use.
Yes
The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
- File import/export
- Single Signon
- AppExchange or similar marketplace
Nothing I can think of.
Understand the business need for the integration. Make sure to test fully and understand how your end users would effectively use the integration.
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Cisco makes it very easy to deal with them. They are informative and work with their customers to provide solutions for your business needs.
Yes
The upgrade was very smooth and users did not see any service interruption.
- Single platform for Meetings, IM, sharing and calling.
- Additional features that make WebEx more user friendly for end users.
- Not sure at this time.
No
No