Webex App Reviews & Ratings 2024

Name: Pair and share on the Webex App
Uploaded: 2021-06-08T12:23:31.000Z
Duration: 3 min 18 s
Description: Pairing and sharing on the Webex App

Starting at $0 user/month

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Overview

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Recent Reviews

Webex App review

10 out of 10

April 10, 2024

Incentivized

My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …

Webex : the best market competitor in video conferencing!

9 out of 10

April 06, 2024

Incentivized

Because of my support profile, I am constantly in contact with multiple clients from various platform, Webex is one of the trusted and …

Easy connection with team!

8 out of 10

March 28, 2024

Incentivized

Webex App brings a whole suite of features on the table. Our team uses it to conduct live training and use it for video conferencing. It …

Webex App Stands Out as the Optimal Solution for Internal Communications

10 out of 10

March 24, 2024

Incentivized

We use the Webex App as an internal communication tool in our company. It helps facilitate communication between departments and within …

Webex App proves to be the best application for remote and hybrid users

10 out of 10

March 22, 2024

Incentivized

WebEx App allows me to connect with my colleagues, customers, and vendors. It runs smoothly, is highly customizable, and provides me with …

Webex App review - it admin

9 out of 10

March 05, 2024

Incentivized

Webex App is our default communication app. We use it to collaborate with coworkers, created meetings within our company, and to call …

Webex App review

8 out of 10

February 20, 2024

Incentivized

We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any …

Webex App

10 out of 10

February 12, 2024

Incentivized

I use Webex App daily, I am an administrator.
Business problem: MS Teams

Webex App testing

7 out of 10

February 12, 2024

Incentivized

Webex App is used for calling and messaging. Gives users cloud service without the need for an MPLS network.

One of the best virtual calling applications that offers easy navigation

9 out of 10

February 09, 2024

Incentivized

Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also …

Webex App

10 out of 10

February 09, 2024

Incentivized

We use Webex App to collaborate with colleagues and partners. The application allows us to collaborate using a reach media experience.

Webex App review

9 out of 10

February 07, 2024

Incentivized

We use Webex App on a daily basis. The noise reduction is great.

Webex App Review

10 out of 10

February 07, 2024

Incentivized

Allows collaboration with team members in other geographical locations.

Collaboration Experience with Webex App

8 out of 10

February 07, 2024

In my role, we use Webex App as the daily driver in terms of collaboration. From Instant Messaging, Video Calling, and Group …

Connecting with remote teams has become more easy!

8 out of 10

February 06, 2024

Incentivized

We have been using the Webex App since last year. We have multiple teams that work outside of the capital city where our head office is …

Read all reviews

How Webex App Differs From Its Competitors

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series Cisco Webex Desk Camera Cisco Catalyst Switches Cisco AnyConnect Cisco Secure Access by Duo

Incentivized

Organizational Challenges Faced

The main organizational challenges that my company faced as we planned or implemented hybrid work was the ability to find a collaboration solution that was an all-in-one solution. With the Webex App, we can combine chat, calling, meetings, collaboration, and more, all in one location. There is no …

Incentivized

Impact on Organizational Challenges

Cisco's hybrid work solutions have elevated the challenge of having to book physical conference rooms with limited time availability at our headquarters office space. Employees within my organization can meet whenever and wherever, all-in-one app. The stress of just coordinating and scheduling …

Incentivized

Hybrid Work Experience

My coworkers, employees, and/or customers have experienced an increase in productivity and on-the-job efficiency. These individuals no longer have to take the time to commute to our office space to complete the same tasks that can be finished from home. Work can be completed from virtually …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Desk Pro Cisco Secure Endpoint

Incentivized

Organizational Challenges Faced

Adoption: Some people are used to using other applications. Other users wanted to use only their cell phones.

Interoperability: Calling from Webex Rooms to Zoom or Teams rooms had missing features and provided some challenges for a good conference meeting. Seeing only initials, inability to …

Incentivized

Impact on Organizational Challenges

Our organization is fully remote, so Using Webex App and Cisco Hybrid Solution kept us all close virtually.
We have weekly meetings and Cisco's solutions made collaborating easy.
I can see when my colleagues are available, on a call or away. I can text them anytime and they can reply when they're …

Incentivized

Hybrid Work Experience

I would say our team spirit was elevated. We knew that other colleagues were putting in an effort to provide our customers with the best service, so that pushed the rest of us to do the same.

There is a sense of team empowerment that Webex brings to the table. Sharing ideas, thoughts and putting …

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

I believe the biggest challenge is getting the user familiar with all the available features. But when they start using it everything seems easy and straight forward. Sending How to and short and helpful diagrams helps in the adoption process. Spending more time with users on how to use Webex app …

Incentivized

Other Products Considered

Webex Desk Pro
Webex App
Webex Meetings
Webex Calling

They seem pretty straight forward and easier to use than Zoom or Microsoft teams. Users seem to adapt to them quickly.

Incentivized

All-in-one Platform

Webex Room Series, to be able to join from Webex App and control the meeting makes it easier to multi-task

Incentivized

Security

We never had an issue with Security on Webex App.
Users are quick to adapt to it.

Incentivized

Ease-of-Use

I would definitely say noise suppression has been a great addition.
From noisy keyboards to users working from home, noise suppression has enhanced conversation and made ideas travel easier.
Didn't see anyone making use of transcription though.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Meraki MX Cisco Secure Access by Duo Cisco Secure Endpoint

Incentivized

Impact on Organizational Challenges

Webex App has helped a lot with communication. I'm not sure what we used before, but we are a worldwide organization, and I am easily able to collab with all users using Webex App.

Incentivized

Hybrid Work Experience

It is helpful to communicate with work-from-home or hybrid colleagues and collaborate.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Camera Cisco Headset 500 Series

Incentivized

Hybrid Work Experience

We use room solutions in meeting rooms, easy to join from Home or from anywhere.

Incentivized

Organizational Challenges Faced

Yes we had hybrid work set up and I would say that Cisco has a better offer in terms of virtual setup I might say it is not the best but it meets the expectations of the user or end user. teams can collaborate in real-time, irrespective of geographical location. This can lead to improved …

Impact on Organizational Challenges

Webex's capabilities for webinars and online training sessions can facilitate efficient knowledge transfer within the organization, reducing the time and cost associated with traditional training methods Based in my experience yes it helps us more on collaboration.

Hybrid Work Experience

In some cases, an overreliance on virtual communication may lead to misunderstandings or a lack of personal connections. Face-to-face interactions can be essential for certain types of discussions and relationship-building for Overreliance on Virtual Communication

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex DX80

Incentivized

Organizational Challenges Faced

Secured access for users from both in office and out of office. An app that is reliable and able to handle dynamic traffic load and having presence all over the world. Support system should good and timely resolution should be available. Customization as per organization needs to cater all types …

Incentivized

Impact on Organizational Challenges

Vast variety of features and readiness to customize the solution as per the business had a very good impact on streamlining hybrid work solutions. Less time was invested in streamlining hybrid work and more time was available to do the main business and focus on the same. Security and access …

Incentivized

Hybrid Work Experience

Ease of collaboration and strong communication which helped in faster work completion and understandings.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events

Incentivized

Organizational Challenges Faced

We had challenges in designing and rolling out the system due to complexity of the organisation. Once the initial huddles were completed, the product demonstrated its value.

Incentivized

Impact on Organizational Challenges

Ever since it has been implemented, organisation has been able to do a better collaboration.

Incentivized

Hybrid Work Experience

The experience of the employee has been seamless and has improved and resulted in better communication.

Incentivized

Organizational Challenges Faced

There were no problems, everything works out of the box, integration of any product is very easy and smooth.

Incentivized

Hybrid Work Experience

The company's employees have had positive experiences using the application for several years. Our company is proud to use this product in its work both internally and with customers.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

The speed in which it needed to be deployed due to the pandemic.

Incentivized

Impact on Organizational Challenges

Our geographically diverse organisation can collaborate like never before. The utilisation of the Webex App and the Webex room series has made a huge impact on this.

Incentivized

Hybrid Work Experience

Our team has had a very positive experience thanks to Cisco Webex App. The team does enjoy the abilities we have due to Webex App solutions.

Incentivized

Cisco Products Used for Hybrid Work

Webex App Cisco Webex Desk Pro Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Aironet and Catalyst Access Points Cisco AnyConnect

Incentivized

Organizational Challenges Faced

User adoption and knowledge of the applications and hardware were the biggest challenges. Creating the back end accounts to enable use of a soft phone, getting the software installed and shipping headsets were a challenge as well. For users that needed a physical device we had to walk them through …

Incentivized

Impact on Organizational Challenges

I've seen a positive impact using Cisco products to enable a hybrid work model. People are happier to skip the commute and use that time to get more work done. It was a culture shift for some people to work remote and it didn't work for some people as they preferred the commute and the …

Incentivized

Hybrid Work Experience

I've found that hybrid work doesn't work for everyone. Some thrive and some struggle to adapt because they are so used to the in office interaction. Video meeting make up for a percentage of that missed experience but it cannot take the place of in person interactions. As we've …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Incentivized

Impact on Organizational Challenges

Similar to other cloud solutions, more human factors to deal with adjustment. The technology worked as expected.

Incentivized

Hybrid Work Experience

People can have some external life back, while still being productive. Contention around the productivity of remote employees does not always improve as they move back to the office.

Incentivized

Organizational Challenges Faced

The main organizational challenge was really ramping up our virtual meetings. Users like myself went from only 1-2 hour of meetings a day, to 5-6 hours of meetings a day to keep collaboration work. We started scheduling more reoccurring meetings and checkins with teams and Webex App was much more …

Incentivized

Impact on Organizational Challenges

Webex App had a great impact on us during COVID and WFH/hybrid work. It allowed us to stay functional and keep users who were remote fully functional. We always relied on Webex App but never more heavily than during COVID.

Incentivized

Hybrid Work Experience

Hybrid has really proven to be possible for us, with the help of Webex App. What seemed like something that would never work prior to Covid, has proven to be the better route for the company going forward. Everyone has adopted this workflow and the company has evolved. Not possible without virtual …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Desk Camera Cisco Umbrella Cisco Secure Access by Duo

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Webinars Webex Events Slido Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex Desk Camera Cisco Webex Board Series Cisco Webex DX80 Cisco Headset 700 Series ThousandEyes Cisco Meraki Wireless Access Point Cisco Catalyst Switches Cisco AnyConnect Cisco Secure …

Incentivized

Organizational Challenges Faced

Just being able to communicate internally as well as externally.

Incentivized

Impact on Organizational Challenges

Webex App has helped us stay in contact with each other while working remotely.

Incentivized

Organizational Challenges Faced

Challenging with the faculty/ employee involvement. Challenges with the senior faculty who could not adapt immediately towards hybrid and online modes of instruction.

Incentivized

Impact on Organizational Challenges

There was good and positive impact in this regard for the ongoing online classwork.

Incentivized

Hybrid Work Experience

That was slightly challenging for us in the education sector; however, it created a positive impact on all of us.

Incentivized

Organizational Challenges Faced

Some of the laptops of staff working from home could not properly authenticate after anyconnet was implemented. Some security exceptions had to be granted before they could work. But that was resolved with the latest upgrade

Incentivized

Hybrid Work Experience

Sometimes when upgrades are pushed if you are not fortune, you will have to walk to the office to get your anyconnet upgraded by the desktop support team manually. Very frustrating when this happens during working hours

Incentivized

Organizational Challenges Faced

Hybrid work was important duing pandemic times and was definitivelly a challenge for organizational culture.Organizations need to create a culture that is supportive of both in-office and remote employees. This may involve things like creating clear expectations, providing training and support, …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Organizational Challenges Faced

One of the most difficult challenges that we have to faced, was to transmit the culture of use the remote tools to our employees, some of them used to prefer the face to face meetings, at the beginnig was a little difficult to change from that to the new kind of virtual meetings.

Impact on Organizational Challenges

It has a big impact to our company right now. We are using Webex App every day to connect to every department of the company. We use Webex App to chat for any request to and other employees we use Webex App to have meetings even if we are at the same office.

Hybrid Work Experience

For us it is a new way of work, we are more connected with this kind of tools in different forms, we have teams for any project in the organization, we use meetings for any follow-up of a new or current project. This tool is essential for our work day by day in the organization.

Organizational Challenges Faced

Migration to soft client had to be done within weeks. It was a fairly simple process. Issues mainly experienced with use adoption and security.

Impact on Organizational Challenges

A big challenge was getting staff working securely remotely, this we greatly made easier with the Webex App and Cisco's collaboration architecture flexibility.

Hybrid Work Experience

Better collaboration. Flexibility in working hours. Better time management. Productivity went up. Better work-life balance.

All-in-one Platform

Integrated with on-prem CUCM for calling functionality. Now a simple and easy tool to use for calling.

Security

Very secure and reliable, making it a good option for enterprises.

Ease-of-Use

Simplification in the app is great as users want ease of use. The noise suppression is amazing, did not think it would work that well.

Cisco Products Used for Hybrid Work

Webex Meetings Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Headset 500 Series

Incentivized

Cisco Products Used for Hybrid Work

Webex App Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Catalyst Switches Cisco Aironet and Catalyst Access Points

Incentivized

Organizational Challenges Faced

Finding the right tools quickly was a challenge as we needed to be operational as soon as possible. We were testing several products in parallel and had very tight deadlines to provide feedback to make purchasing decisions. With more time we may have been able to find products that integrated …

Incentivized

Impact on Organizational Challenges

It had helped with keeping everyone connected. The main two products we use Webex App for calling and meetings and APs to provide users more mobile access, so they do not need to be close together to access network drops.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

We use a hybrid system in our organization but have not faced any challenges as far as I know.

Incentivized

Impact on Organizational Challenges

Sharing data has become much easier with the Webex App. Connecting with users now has become so much easier. Meetings, videos, screen-sharing, and whiteboards help a lot to recreate the office environment virtually.

Incentivized

Adoption

WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

I was not a part of implementation but I manage the Webex accounts, Webex rooms for the Users in my organization and my customer to provide them support.

Incentivized

Impact on Organizational Challenges

The first thing was that after implementing it, the issues that normally came across were Users asking how to schedule meetings series, how to add to Outlook calendar, etc. But after a while, it went smooth and now few issues come from Users regarding Webex.

Incentivized

Hybrid Work Experience

They at first have had issues with creating meeting series, organizing event or webinars. But after a while, it all progresses smoothly.

Incentivized

Other Products Considered

As compared to others, Cisco is quite well. But for new Users who are new to collaboration tools, they might need a little knowledge before getting started with WebEx.

Incentivized

All-in-one Platform

**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging …

Incentivized

Security

1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.
2. …

Incentivized

Ease-of-Use

The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Chat (577)
8.9
89%
Mobile Access (509)
8.8
88%
Discussions (521)
8.7
87%
Notifications (568)
8.6
86%

Reviewer Pros & Cons

View all pros & cons

Easy configuration and integration with Webex peripheral devices.
Smoother integration with non-Cisco devices and software.

Verified User

Engineer in Information Technology

Building Materials Company, 1001-5000 employees

Troubleshooting Session with clients.
Its UI is very feature rich, hence a lot of unnecessary coloring is observed.

Verified User

Analyst in Information Technology

Information Technology & Services Company, 1001-5000 employees

Video Reviews

8 videos

View Playlist

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review

03:47

Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review

03:01

User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools

02:09

View more videos

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Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Meet Plan

$13.50

Cloud

user/month

Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 7.8

7.6
Task Management
(303) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.3
Gantt Charts
(136) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
8.2
Scheduling
(418) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
7.9
Workflow Automation
(200) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8.8
Mobile Access
(509) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
8
Search
(427) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
8.2
Visual planning tools
(222) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5

Avg 8.0

8.9
Chat
(577) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
8.6
Notifications
(568) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
8.7
Discussions
(521) Ratings
Users can join groups or message boards for forum-style collaboration.
8.4
Surveys
(277) Ratings
Users can create and participate in surveys to get input from other collaborators.
8.1
Internal knowledgebase
(255) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
8.2
Integrates with GoToMeeting
(151) Ratings
Integrates with GoToMeeting for web conferencing.
8.6
Integrates with Gmail and Google Hangouts
(175) Ratings
Integrates with Gmail and Google Hangouts.
8.6
Integrates with Outlook
(382) Ratings
Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1

Avg 8.1

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

Seamless collaboration across devices, locations and organizations:

Any computer, tablet, phone, browser or Webex Device can be used to connect
Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration

Power engaging interactions with more ways to participate

Removes language barriers with real-time language translation into 100+ languages
Enables audiences to share their reactions with animated emojis and gesture recognition
Real-time collaboration on documents and whiteboards
Encourages more participation with polling, Q&A and breakout rooms

Unlocking more productivity with AI-powered innovations

Makes meetings more productive with automatic transcriptions, summaries and highlights
Reduces disruptions with background noise removal and voice enhancement
Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

Supported: Task Management
Supported: Gantt Charts
Supported: Scheduling
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Supported: Visual planning tools

Communication Features

Supported: Chat
Supported: Status updates and activity feed
Supported: Notifications
Supported: Comments and feedback
Supported: Discussions
Supported: User directory and online status
Supported: Sharing and privacy
Supported: Surveys
Supported: Internal knowledgebase
Supported: Integrates with Skype
Supported: Integrates with GoToMeeting
Supported: Integrates with Gmail and Google Hangouts
Supported: Integrates with Outlook

File Sharing & Management Features

Supported: Versioning
Supported: Document files
Supported: Image files
Supported: Video files
Supported: Audio files
Supported: Document collaboration
Supported: Shared folders
Supported: Access control
Supported: Advanced security features
Supported: Integrates with Google Drive
Supported: Integrates with SharePoint
Supported: Device sync
Supported: Web interface
Supported: File change notifications
Supported: Simultaneous editing

Webex App Videos

Webex App

Pairing and sharing on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Webex App Downloadables

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 8.9.

The most common users of Webex App are from Enterprises (1,001+ employees).

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Comparisons

View all alternatives

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Reviews and Ratings

(1557)

Attribute Ratings

Reviews

(1-18 of 18)

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Companies can't remove reviews or game the system. Here's why

October 30, 2023

All in one box Collaboration App

Francis Maglalang

UC Engineer

Orro (Information Technology & Services, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

Yes, when we had an issue with Webex App's pin messages not working, I was advised by the support agent that they identified a bug and were working on it. It didn't take long after the next patch update was released.

October 04, 2023

Why or why not chose webex.

Raihan Sheikh

Programmer Analyst

HCLTECH (Information Technology & Services, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

During one instance, I encountered an issue with the Webex app where I was unable to share or upload files during meetings. This problem was affecting my ability to collaborate effectively with my team and impacted the overall productivity of our virtual meetings. Frustrated by the situation, I decided to seek assistance from Cisco support. To my surprise, Cisco's support team provided me with exceptional assistance. I reached out to them, and they responded promptly, showing a genuine interest in resolving my issue. The support representative patiently listened to my concerns and asked relevant questions to better understand the problem. With their expertise, the Cisco support team quickly identified the root cause of the file-sharing issue. They guided me through a series of configurations and settings adjustments tailored to my specific situation. The support representative remained attentive throughout the process, ensuring that I understood each step and addressing any additional questions I had. Within a short period, thanks to their knowledgeable guidance, my problem was resolved, and I could once again share and upload files seamlessly during Webex meetings. Their exceptional support not only fixed the immediate issue but also improved my overall experience with the Webex app. I was impressed by the level of professionalism and dedication displayed by Cisco's support team. Their willingness to go the extra mile to assist me left a positive and lasting impression. This experience reaffirmed my trust in Cisco as a reliable provider of collaboration solutions and solidified my confidence in using the Webex app for future collaboration needs.

October 03, 2023

Webex user, some room for improvement, but mostly, a solid play

Daniel Dammerman

Account Director

NCR Corporation (Information Technology & Services, 5001-10,000 employees)

Score 4 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

I have had connectivity issues to important calls before. I dialed for support and was pleasantly surprised to have my issue resolved very swiftly and effectively. The operator was able to connect me to my conference and I missed very little. No explanation was offered as to what the problem on the front-end was, but in the end, the support was exceptional.

September 09, 2023

Cisco for everyone

Chethan Chandra

IT Technology Principal Consultant

SAP Labs India (Information Technology & Services, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

None

September 01, 2023

One place to gather them all!

Verified User

Manager in Sales

Information Technology & Services Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

As we use Microsoft Office 365 in the company and webex App some users requested to integrate those applications to get the voice, calling and video features from Webex App integrated into MSFT Teams. In that occasion, we requested Cisco support to integrate both applications and the TAC was very competent, responsiveness and effective, they let us very comfortable with prerequisites, the steps of integration and the difficulties we could face during the process. Everything happens as planned and after 24 hours, the time they told us changes in MSFT Azure taking place, the applications were integrated. Great job indeed!

August 07, 2023

Webex App Review

Verified User

Engineer in Engineering

Information Technology & Services Company, 1001-5000 employees

Score 6 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

No.

August 01, 2023

Fantastic Communication and Collaboration Tool

Azhar Chaudri

Cyber Security Training Specialist

The Knowledge Academy (Information Technology & Services, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

I can't think of a particular point, suffice to say we receive exceptional service from them all the time. The only company I think that provides greater customer service in any spehere is 'Amazon'.

August 01, 2023

Let's Colaborate on that with Webex Teams!

Jeremy Shupick

Network Administrator

Wyoming Machinery Company (Construction, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

We were at the start of moving over to Cisco Webex Meetings (with Teams) and had an organization issue with our old legacy Webex and with the help of Cisco they got it figured out and we were well on our way to getting users into our new setup. Thank you Cisco!

July 28, 2023

Webex App the Robust Collaboration Tool

jeffrey moura

customer success manager

Orange business services (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Exceptional Examples of Webex App Support

i believe it was during the changes that we saw on control hub recently. they provided regular updates on a ticket that i have opened

July 27, 2023

Simply the BEST collaboration alternative

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

Score 10 out of 10

Vetted Review

Reseller Incentivized

Exceptional Examples of Webex App Support

I really haven't found a bug yet, even being in the trial runs for new versions, so I'm not able to help with this one :-\

July 25, 2023

A great collaboration suite to integrate with Cisco UCM

Verified User

Engineer in Sales

Telecommunications Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Reseller Incentivized

Exceptional Examples of Webex App Support

July 25, 2023

Webex App. How easy is it?

Christopher Cavendish

Senior Voice / Collaboration Engineer

Insight Global (Information Technology & Services, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

Our team always does

February 11, 2023

Feedback on Webex App

Florin Pascu

ITA (Research, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

I think when the product was bough

February 11, 2023

good

Verified User

Engineer in Engineering

Education Management Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

No experience

February 06, 2023

Get Webex (Teams)

Flemming Ortvald

Senior Consultant, Cisco UC

TDC NetDesign (Information Technology & Services, 201-500 employees)

Score 10 out of 10

Vetted Review

Reseller Incentivized

Exceptional Examples of Webex App Support

When facing a use-impacting obstacle, help was swift

October 22, 2022

Amazing app with great features

RAJESH VENGILOT

Lead (Unified Communications)

Tata Communications LTD (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

There have been quite a few times where Cisco has provided exceptional support. They have a very knowledgeable support staff.

February 09, 2021

WebEx Teams is the Best Business Collaboration Platform Around.

Brian Munn

Network Services Manager

M. J. Electric, LLC (Construction, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Exceptional Examples of Webex App Support

In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.

May 27, 2020