Webex App

Webex App

Customer Verified
Top Rated
TRUE
Score 8.5 out of 10
Top Rated
TRUE
Webex App

Overview

What is Webex App?

Webex App brings together Calling, Meeting and Messaging modes of collaboration in order to create a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations

· Use any computer, tablet, phone, browser or Cisco devices to...

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Recent Reviews

The best app that there is.

9 out of 10
December 18, 2022
I use Webex App on a regular basis to take meetings. It has a really simple user interface and great video and audio quality. I can easily …
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How Webex App Differs From Its Competitors

Security

it works well without the need for 3rd party apps or tools, it also provide APIs to build any customized solution based on Webex
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All-in-one Platform

Deliver training, hosting meeting around the world, and using WebEx app in DevOps chat bot interactions, you can integrate any Cisco solutions easily. Exchange any kind of data , photo, documents, datasheet, voice or video messages. That amazing. The white board is very interesting feature that …
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Security

I am satisfied with all that Webex App offers us in terms of automating everything concerning interoperability, security as well as the management of all the parameters concerning the participants or even the organizers. An example of a feature that I like in a collaborative environment is the …
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Ease-of-Use

I appreciate the AI-enabled innovations such as automatic noise suppression; the sound is very clear using this feature and I love it. I can use WebEx App every where I was even then there noises around me, at work office, at home When my children play behind me, also on train or on my car
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All-in-one Platform

We also use Cisco Jabber and Cisco Webex Meetings. I do feel at some point they will combine Cisco Jabber and Cisco Webex Teams I just wonder which they will primarily go with or if they will continue to advance both to where it doesn't matter which one you have.
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Security

I do wish I had a report (and maybe there already is) but a report that showed me usage of Cisco Webex Teams. I do like how easy it is for the user to run it and expand on spaces to their liking. I do like how it is encrypted end to end.
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Ease-of-Use

Every update they come out with keeps surprising me! I have not had the pleasure of using the features that are listed but I can't wait to try them. I believe they will be the best! The user friendliness of Cisco Webex Teams has made it easier for our users to use it. I just wish the features they …
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All-in-one Platform

I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could …
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Security

Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old …
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Ease-of-Use

We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise …
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All-in-one Platform

We have integrated Miro as a tool to help us better collaborate internally and externally.
Having Miro allows our users to more easily build, plan, and progress projects and team building materials
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Security

Having sensitive data constantly flowing through a company is a very hard thing to manage. With Webex, knowing that the chat logs are encrypted helps us tremendously, especially from an auditing standpoint. For what we use it for day to day including chat, meetings, recordings and file sharing I …
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Ease-of-Use

With the introduction of noise suppression and real-time transcription we have seen an increase in our users productivity. In the past we had some users who would miss calls, meetings and events due to poor audio or being in a bad location at the time of the appointment. With noise suppression and …
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Other Products Considered

Before we used two products for remote sessions with our clients and we had audio problems, when we started using webex we saw that the platform is more stable and the audio quality is superior
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Security

We are satisfied in all aspects, our messages are transmitted encrypted, which gives us an extra layer of protection and privacy of our data
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Ease-of-Use

During the pandemic, remote sessions became the rule and AI filters for noise reduction allowed us to have sessions without the annoying noises.
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Hybrid Work Implementation Progress

Due to the pandemic, we had to stand up our hybrid work solution pretty quickly. It is pretty mature at this stage in time as more than half our workforce now exclusively works from home. There was a lot of testing involved, and making sure our VPN and network solutions were fully optimized to …
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Organizational Challenges Faced

There were political issues and funding issues as well that interfered with our project of implementing hybrid work via WebEx. Multiple teams that were not familiar with each other were forced to work together to achieve a common goal. This did cause a longer than anticipated delay in the …
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Impact on Organizational Challenges

Due to Cisco's WebEx having high availability, our workforce was able to join WebEx meetings from their laptop, desktop, or mobile phone. Whether they were in the office or at home, or even on the road due to travel, this solution helped users collaborate in meetings effectively. This was …
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Hybrid Work Experience

The flexibility of working from virtually anywhere, has really helped us in achieving productivity. WebEx support has been fantastic in helping us achieve our goals of implementing a hybrid work model within our organization. We have seen fewer incidents from end users due to the reliability and …
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Other Products Considered

We have used Zoom, Microsoft Teams, and Skype for Business for meetings, however, they all did not fit the bill as well as Cisco WebEx did in terms of our strategy for implementing hybrid work. The ease of use and the overall high reliability with minimal service incidents made it an easy choice …
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Organizational Challenges Faced

The main challenge is when we work from home, it gets very tough to maintain the corporate culture. Here Webex helped me with this. It allowed me and my team members to connect with each other. This culture dramatically improved the productivity of my team members. People were feeling the work …
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Impact on Organizational Challenges

Meetings, webinars, and conferences are extremely crucial for the success of any business. Webex app, created by Cisco, the leading enterprise solution for online meetings, screen sharing, online conferencing, and webinars, is a must-have for any company. With this app, you will be able to connect …
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Hybrid Work Experience

Or one of the best experiences was that we experienced the corporate culture during the work-from-home. Along with this, meant tasks like file sharing, and communicating with each other were also very easy and people were able to store the files on the cloud so other people can easily access them. …
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Other Products Considered

Cisco's hybrid working system is a great tool for my business. I don't have to worry about going to the office every day and I'm able to get my work done wherever I am. I'm working with my team and clients while seeing them in real time! Plus, we can chat and share our screens, so we're always in …
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Hybrid Work Implementation Progress

My company implemented a hybrid work-solution for 100% of global employees (10,000+ total FTEs) in January 2021. All employees are allowed to work from any location (within their country-of-hire only due to taxation reasons). We have some of our physical offices open if anyone wants to go into the …
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Organizational Challenges Faced

As expected, some employees feel disconnected from others and very isolated at home. This is especially true for those new to the company, or new to their teams. The informal transfer of information (water cooler conversations) definitely has value and this became impossible for emloyees working …
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Impact on Organizational Challenges

Webex has become an essential part of my comapny's daily work routine. I use it daily to communicate with team members from around the world. Prior to the pandemic, Webex was simply a helpful tool, but now it indispensable. My colleagues hold all meetings and send each other chat messages via Webex.
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Hybrid Work Experience

We have experienced a wide range of expected and surprising results. Most employees are supportive of the hybrid work model since it allows for much greater flexibility and work life balance. This is especially true for those who have late night or early morning meetings with global colleagues. …
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Other Products Considered

WebEx has a much simpler interface than similar remote meeting tools like MS Teams and Google Meets. WebEx also has a good balance of ease of use and extra features. The learning curve is much steeper with MS Teams, which is why my company decided to leverage our existing base of WebEx users and …
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Hybrid Work Experience

Using hybrid model it has been observed that the productivity has been increased. At the same time availiability of team is also improved. On-Call got converted into On-Demand which not only saves money for the organization but also gives flexibility to employees. One can do their daily chores and …
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Other Products Considered

Cisco products comes with an assurance of decades old trust, resilience and security. The quality is unmatched and unparallel experience makes it best in class. With improving technology with every update, it provides users with an experience to be always ahead in the market. With multiple …
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Hybrid Work Implementation Progress

Fortunately, we tried to implement Webex App before the pandemic, so it was very smooth transitioning from a hybrid way of work to a complete remote environment... after the pick of the pandemic it was also smooth to come back to a hybrid way ok work again. Having a tool like that empowers you to …
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Organizational Challenges Faced

The main organizational challenges we faced as we planned or implemented hybrid work where: -keep up the good communication -deal with 'home' problems while remote working -trying to have remote events to socialize and not always only work -increment even more the need of remote calls to try to …
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Impact on Organizational Challenges

It helped us maintaining a smooth communication between all the distinct departments and units inside our company. Using that tool before the pandemic period helped us overcoming many of the challenges typical of that period... our company was already prepared and the transition was smooth and …
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Hybrid Work Experience

The transition was quite smooth, apart from the emotional instability, we took a little to change our habits and work fully using a hybrid work model. We were worrying about our clients, but the most of them who were provided with some hybrid work tools, were working smoothly and without any major …
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Other Products Considered

Cisco is a synonym of security and tons of year of experience in the networking and hybrid solutions... you know, hybrid work models are not new, they were around already several years ago... anyway the pandemic period accelerates its adoption and also abruptly obliged to face the new reality over …
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All-in-one Platform

We use all the WebEx features and also use Vimeo for WebEx so that we can easily share our video content with team members, either individually or in groups. It is very handy having an app that lets you chat and set up meetings with your contacts, and also makes video sharing simple.
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Security

The Webex App provides an excellent and secure environment for our teams to chat, meet and collaborate with each other in a straightforward, simple interface. There are a number of handy features like automated emails for meetings and events, cross-platform interactions between PC and mobile, and …
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Ease-of-Use

Although I have yet to use all these features, the features like noise suppression on meetings and calls is really excellent. The app seems to very efficiently recognize and eliminate background noises without affecting the conversation. The transcription feature is also remarkably accurate and …
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Ease-of-Use

Cisco Webex provides an easy-to-share option for all types of content during the meeting. From videos to PowerPoint presentations, the host can share the content with the attendees. This makes it easy for businesses to conduct a perfect session and presentation with marketers and investors. the …
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Ease-of-Use

Webex AI-enabled innovations, such as noise suppression is very useful for the hosts to conduct meetings in a busy office workspace and even in the outdoors if needed. Real-time transcription enables the attendees to get the idea of the meetings held even if they are in a noisy environment or …
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All-in-one Platform

Cisco collaborating with Google Drive is very useful while sharing data with other inmates. Since many of my employees and colleagues use Google cloud drives for storing tons of data for a cheaper price offered by Google. It's easy for them to sync across platforms like Webex so that they need not …
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Security

Webex provides best-in-class security features while comes to privacy. Its integration with other cloud providers makes it easy for the participants to share their data and resources with the desired participants. The host settings have so many features that an average person struggles to find the …
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Ease-of-Use

The automatic noise suppression was a great addition to Webex App. As everyone works from home, background noise was terrible, so with this feature, now we can enjoy the fruitful discussion without the dog, cats, and children interruptions.
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Customer Support

The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the …
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Adoption

We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate …
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All-in-one Platform

We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
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Security

Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (360)
    9.0
    90%
  • Mobile Access (329)
    8.9
    89%
  • Discussions (336)
    8.8
    88%
  • Notifications (354)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

7 videos

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review
03:47
Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review
03:01
User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools
02:09
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Pricing

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Basic Plan

$0.00

Cloud
user/month

Meet Plan

$13.50

Cloud
user/month

Meet + Call Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Bring together your people, partners and customers | Webex Messaging
00:43
Security is at our core | Webex by Cisco
01:01
Everyone together now | Webex App
01:07
Pair and share on the Webex App
03:18
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3Avg 8.1
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Product Details

What is Webex App?

Webex App brings together Calling, Meeting and Messaging modes of collaboration in order to create a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations

· Use any computer, tablet, phone, browser or Cisco devices to connect

· Collaborate with people outside an organization as easily as those inside

· Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging

· Reduce disruptions with background noise removal and voice enhancement

· Enable audiences to share their reactions with animated emojis and gesture recognition

· Improve audience engagement with next-gen dynamic polling and Q&A by Slido

· Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive

· Remove language barriers with real-time language translation into 100+ languages

· Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido

· Encourage everyone to participate with breakout rooms that enable smaller group discussions

Help users work smarter

· Make meetings more productive with automatic transcriptions, notes and highlights

· Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access

· Monitor and manage work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Webex App Videos

Maximizing productivity with messaging in the Webex App
Security is at its core | Webex by Cisco
Everyone together now | Webex App
Pair and share on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Slack, Zoom, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 9.

The most common users of Webex App are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
RAJESH VENGILOT | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Webex App is being used for collaboration and communication between different teams within the organisation. It's also used to communicate with Cisco TAC personnel. It resolved the communication issues. Webex App is very helpful as it's also installable on the cellphones and hence very convenient to use from mobility perspective.
  • Chat feature to communicate with different users across the Webex infra.
  • Helpful in joining and scheduling meetings.
  • Collaboration within the organization.
  • Look can be more user friendly.
  • Zoom in and zoom out feature on Webex screen sharing.
  • Audio background suppression.
Webex App is more appropriate to use in an organisation because of its ease of using and quite simple user interface. Since Webex App is also available for cell phones, it's very easy for the mobile users to use the app from anywhere. In today's world after pandemic the applicability and usability of this app has become more relevant.
Project Management (7)
51.42857142857143%
5.1
Task Management
80%
8.0
Gantt Charts
N/A
N/A
Scheduling
100%
10.0
Workflow Automation
N/A
N/A
Mobile Access
100%
10.0
Search
80%
8.0
Visual planning tools
N/A
N/A
Communication (8)
50%
5.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
N/A
N/A
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
N/A
N/A
Integrates with Outlook
100%
10.0
File Sharing & Management (8)
12.5%
1.3
Versioning
N/A
N/A
Video files
N/A
N/A
Audio files
N/A
N/A
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
N/A
N/A
Device sync
100%
10.0
  • Better productivity.
  • Easy collaboration.
  • Better customer experience.
In out environment we use both WebEx teams and Microsoft Teams.

Both the apps compete head to head with the features and utilities.

In a Cisco based environment, Cisco WebEx is a much suited application but Microsoft Teams has a better utility and collaborative feature in a Microsoft based environment.

This is a very good app and has given a good customer experience. I have given 1 point less in rating as all the products always have a scope for improvement. Cisco had been always been the company developing great products over the years and Webex is one of them and I am very happy with the services.
The overall usability of Webex App is very user friendly and simple due to its simple interface.
  • Webex Meetings
  • Webex App
  • Working from anywhere (e.g., coffee shop, airport)
We are already using hybrid work solution
Improving user experience while working from home
It has helped in resolving a lot of challenges
Initially we had some difficulties in coping up but now everyone is used to the new environment
We use Cisco vpn and Cisco WebEx due to their reliability
  • Webex
  • Microsoft Teams
Microsoft teams and webex
In our environment we have collaborated Cisco WebEx teams with Cisco unified communications manager wherein the user registers to Cisco WebEx cloud for messaging services and utilises CUCM for calling functionalities.
Webex teams does a good work in providing calling and meeting features.
Automatic noise suppression really helps if we are in a noisy environment.
10
Unified Communications Support
10
It’s require expertise on the WebEx control hub to support WebEx app.
  • Instant Messaging
  • Collaboration
  • Calling
  • AI features
  • AI Features
Good app for messaging, calling and collaboration.
No
  • Product Features
  • Product Usability
  • Product Reputation
Product Reputation
I would check how it would collaborate with other products in my organisation
  • Implemented in-house
No
  • User experience
  • User education
Implementation was quite smooth
  • Online Training
Training was good and it helps us to utilise the application in a better way
The product configuration is not too complex.
No specific recommendations
No customisation
Yes. It helps in quicker resolution to issues.
No
There have been quite a few times where Cisco has provided exceptional support. They have a very knowledgeable support staff.
  • Instant Messaging
  • Calling
  • Integration with other products
Yes
It works quite well
Brian Munn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
  • WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
  • Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
  • Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
  • WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
  • The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
  • WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever.
Project Management (7)
65.71428571428571%
6.6
Task Management
80%
8.0
Gantt Charts
N/A
N/A
Scheduling
70%
7.0
Workflow Automation
60%
6.0
Mobile Access
100%
10.0
Search
90%
9.0
Visual planning tools
60%
6.0
Communication (8)
60%
6.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
50%
5.0
Internal knowledgebase
N/A
N/A
Integrates with GoToMeeting
N/A
N/A
Integrates with Gmail and Google Hangouts
50%
5.0
Integrates with Outlook
80%
8.0
File Sharing & Management (8)
38.75%
3.9
Versioning
N/A
N/A
Video files
90%
9.0
Audio files
90%
9.0
Document collaboration
N/A
N/A
Access control
N/A
N/A
Advanced security features
N/A
N/A
Integrates with Google Drive
50%
5.0
Device sync
80%
8.0
  • WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
  • Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
  • Active Directory for user creation
  • Microsoft Azure for SSO authentication
  • Cisco Call Manager
  • Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
Cisco's technical support team is probably the best support solution hands down compared to any other company. Support issues are always handled quickly and professionally. Cisco always communicates any issues and status updates on support cases quickly and clearly. I would recommend Cisco WebEx support to anyone in need.
Cisco has made great progress over the last year or so to bring WebEx Meetings and WebEx Teams into a single solution. With the help of a Cisco partner we were able to integrate WebEx into some of our existing applications and environment. With some quick training our users are seeing the benefits of using WebEx and communication and productivity has increased.
User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.
400
Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13
Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
  • Communication
  • Collaboration
  • File Sharing
  • User Support
  • Remote Workforce
  • Our safety department is using WebEx to quickly communicate safety related issues or concerns.
  • We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
  • In-house application integration for better, quicker communication and data sharing.
  • Safety Training sessions.
  • Emergency Notifications.
Great product that offers tons of features and integration options. There are other products that compete with Cisco but we believe WebEx is the best solution for our company and offers the best value for the money.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.
  • Implemented in-house
  • Third-party professional services
WWT
No
Change management was minimal
Getting users on board early is key
  • User adoption. Change can be difficult
  • Management support for roll out.
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
  • Online training
  • in-person training
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
The online training is a great solution for some users. I prefer in person training.
Cisco provides many option within WebEx's configuration to provide the best possible integration with your company. There are may settings you may never need to change but I like that they are available if I ever need them.
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing that what we have already mentioned in other sections.
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
No
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.
  • Messaging
  • File Sharing
  • Screen sharing
  • Scheduling meetings
  • Adhoc meetings
  • I don't believe any functions are difficult or cumbersome to use.
Yes
The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality.
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great.
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
  • File import/export
  • Single Signon
  • AppExchange or similar marketplace
Nothing I can think of.
Cisco has been working on integrations with many different software vendors and has made the integrations we use easy for our end users to use and get the most out of.
Understand the business need for the integration. Make sure to test fully and understand how your end users would effectively use the integration.
We have a dedicated account team at Cisco and they have always provided great information and understanding or our organization and needs.
Our communication with our Cisco account team has not changed after the sale. We continue to stay in contact and keep up on new product enhancements.
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Cisco makes it very easy to deal with them. They are informative and work with their customers to provide solutions for your business needs.
Yes
The upgrade was very smooth and users did not see any service interruption.
  • Single platform for Meetings, IM, sharing and calling.
  • Additional features that make WebEx more user friendly for end users.
  • Not sure at this time.
No
No
Axel David Olivares Hernández | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Currently, we use it for internal communication between departments and in some cases with users external to our organization.

We also use it to join Webex conferences to which we have been invited or organized either from the computer or to use as a bridge with our Webex board.

Using Webex Teams as a bridge to our Webex board allows a faster connection to our conferences and an additional way to share the content we want to present at video conferences.
  • Friendly interface
  • Audio Calls quality
  • Video Calls quality
Cisco Webex Teams is adapted to scenarios where there is a large number of users within the organization where it is required to share information and make both audio and video calls and continuously share content in order to collaborate in real-time.

If you only want video or audio, this solution may be oversized for you.


Project Management (3)
93.33333333333334%
9.3
Task Management
100%
10.0
Mobile Access
100%
10.0
Search
80%
8.0
Communication (6)
100%
10.0
Chat
100%
10.0
Notifications
100%
10.0
Discussions
100%
10.0
Surveys
100%
10.0
Internal knowledgebase
100%
10.0
Integrates with Outlook
100%
10.0
File Sharing & Management (3)
100%
10.0
Document collaboration
100%
10.0
Access control
100%
10.0
Device sync
100%
10.0
  • Saving of transfer times
  • Travel budget savings
  • Continuous dynamism in work teams
So far I have not had any type of failure with the service, so I have a very good impression of the stability of the platform.
We have registered approximately 80 users in the organization. So far it has been very laborious with the adoption part since users who have not had the opportunity to work with similar tools are suddenly confused with the solution and its functions.
Actually, the integration with Webex Meetings and Webex Board was very fast and easy. It took us less than an hour to get it working through the other solutions.
The availability of the tool and the follow-up that is given by Cisco to ensure 100% operation or to solve a problem if it occurs, is very good.
85
Executive works
Finances
Information Technology
Laws
2
Knowledge in technical support
Experience in videoconferencing equipment
  • Contract review
  • weekly meetings
  • Partner meetings
  • Wireless projection
  • Collaboration with documents in real time
  • Work from home
We installed Webex Teams recently.
No
  • Product Features
Because of the integration with Webex and Webex Board
Maybe with the part of the licensing
  • Third-party professional services
Connext Soluciones
No
No
No
Because is not a tool critical fo rus
No
In the implementation of the product it was very very fast
  • The interface
  • Layout of calls
  • Content sharing
  • How to add a new circle
Yes
Everything its very similar with the desktop interface and its easy to use
Because until now I haven't had problems with the software.
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