Webex App Reviews & Ratings 2024

Name: Pair and share on the Webex App
Uploaded: 2021-06-08T12:23:31.000Z
Duration: 3 min 18 s
Description: Pairing and sharing on the Webex App

Starting at $0 user/month

View Pricing

Overview

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Better than most application

Rating: 10 out of 10

October 9, 2024

IncentivizedVetted ReviewVerified User

We use it for centralized communication between our teams. It helps us connect even when we are not at the same place. We use it for Deeper collaborations within our team. It ...

Chetan Mangla

Manager - Information Technology

Team Manager

Himflax

3 years of experience

Must Have team Collaboration Tool

Rating: 10 out of 10

September 30, 2024

IncentivizedVetted ReviewVerified User

In our organization, we use Webex App for remote collaboration, integration challenges, compliance and security and scalability. Regular video conferences with team meetings a...

Keshav Baisla

Team Lead - Information Technology

Team Lead

Ibridgetechsoft

3 years of experience

Verified on LinkedIn

Great tool for collaboration

Rating: 10 out of 10

September 19, 2024

IncentivizedVetted ReviewVerified User

We use it for team collaboration and communication between us. We schedule meetings using Webex App and it's very smooth. It integrates productivity tools as well such as Goog...

Mayank Aggarwal

Consultant - Information Technology

Sr IT Consultant

IT Trailblazers

4 years of experience

My insights on Cisco Webex App.

Rating: 8 out of 10

September 17, 2024

IncentivizedVetted ReviewVerified User

Webex App helps us to maintain proper communication with our multiple teams and team members who either work remotely or go out of the country for business needs. The app also...

Verified user

Professional

2 years of experience

Webex App: the digital collaboration revolution

Rating: 9 out of 10

September 16, 2024

IncentivizedVetted ReviewVerified User

Webex App is a collaborative solution for my team, which is used in office but especially for remote work. It enables the team to keep working in all conditions in a nomad way...

Verified user

Administrator

3 years of experience

Go online with Webex App

Rating: 8 out of 10

September 13, 2024

IncentivizedVetted ReviewVerified User

In our institute, Webex App is the major app used for almost all online programs like seminars/workshops, blended teaching strategies. It has very simple to use UI hence it is...

Raju Lokhande

Engineer - Engineering

Assistant Professor

B.L.D.E.A's V.P. Dr.P.G.Halakatti College of Engineering and Technology

2 years of experience

Connecting with remote teams has become more easy!

Rating: 8 out of 10

September 11, 2024

IncentivizedVetted ReviewVerified User

We have been using the Webex App since last year. We have multiple teams that work outside of the capital city where our head office is located. Due to the need of connecting ...

Fahad Hossain

Engineer - Engineering

Asst. Project Coordinator

HAMIDA TRADERS LTD (https://htl-bd.com/)

1 year of experience

Secure, collaborative, simple

Rating: 8 out of 10

August 30, 2024

IncentivizedVetted Review

The Webex App is used to enable meetings with video conferencing, messaging and chat, team collaboration and also webinars. It is very simple to use the app on your phone and ...

Verified user

Employee

3 years of experience

The Webex App review from a CSXM Perspective

Rating: 10 out of 10

August 29, 2024

IncentivizedVetted ReviewVerified User

In my orgnisation we support Webex App as a partner for many customers. We support the Webex App as customer success experience manager, where we do review and analyse the dat...

Kavinien Kooroosamy

Consultant - Product Management

Customer Success Experience Manager

Orange business services

5 years of experience

Webex App: A Professional Virtual Meeting Platform

Rating: 9 out of 10

August 28, 2024

IncentivizedVetted ReviewVerified User

Cisco Webex App is the go to application which my organization uses it to arranges any online or virtual meetings which involve internal team workers or some times may be some...

Ronit Jain

Engineer - Research & Development

Mechanical Design Engineer

Epiroc

1 year of experience

Verified on LinkedIn

Webex App: One of the best instant messaging apps for business

Rating: 9 out of 10

August 28, 2024

IncentivizedVetted ReviewVerified User

As a remote worker who works on a non-remote team, it is incredibly important that I stay in touch with my teammates and others in the organization, both from a work and perso...

Greg DeLaere

Contributor - Corporate

Sr. Instructional Designer

Tennant Company

4 years of experience

Verified on LinkedIn

Let's Colaborate on that with Webex Teams!

Rating: 9 out of 10

August 23, 2024

IncentivizedVetted ReviewVerified User

To collaborate on projects and quick chats in our department. I do wish more of our company would adopt it as I believe it is a great tool for collaboration between people and...

Jeremy Shupick

Administrator - Information Technology

Network Administrator

Wyoming Machinery Company

4 years of experience

Great App For Larger Audiences

Rating: 8 out of 10

August 22, 2024

IncentivizedVetted ReviewVerified User

It is mainly used for webinars, especially after COVID. Since then it has become a common name in our organization. It comes with the app on mobile and hence it is used easily...

Aslam Hutagi

Engineer - Engineering

Associate Professor

SECAB Institute of Engineering And Technology

3 years of experience

Webex App compared to Zoom and Teams

Rating: 7 out of 10

June 12, 2024

IncentivizedVetted ReviewVerified User

We use Webex App for videoconferencing in situations where we are not able to have in person meetings. We use it in conjunction with Microsoft Teams, Zoom, and other VoIP solu...

Verified user

Technician

5 years of experience

Webex App Review

Rating: 10 out of 10

June 12, 2024

IncentivizedVetted Review

So we use it as a collaboration tool. We use it for things like tracking customer issues, high-priority incident handling, collaborating with internal and external users, shar...

Verified user

Manager

4 years of experience

How Webex App Differs From Its Competitors

Organizational Challenges Faced

We use it mainly for team collaboration after covid we all had to shift to complete remote solutions in our organization. Webex application helped us in better meetings and callings between the team members. It acted as a bridge for us to connect with our team members some of our team is still …

Incentivized

Impact on Organizational Challenges

It has created an atmosphere which makes sure that we do not feel that we are working on different locations with Webex we still share all the ideas and the information like we used to. It has enhanced our productivity and provided an easy solution for a difficult problem.

Incentivized

Hybrid Work Experience

We were facing major issues before integrating the Webex application but after its integration we had better communication. Our output increased and we were able to share the data and ideas easily.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Events Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

At the time of covid we were stuck using Zoom. It was good but wasn't anything great, but after we switched to Webex App, we saw an instant change in our productivity. It is better at everything from features, quality and support everything is good with this. Ensuring data security and compliance …

Incentivized

Impact on Organizational Challenges

It has streamlined our communication process between the teams. With other software, we were facing different issues, but because of the Webex App, we have better infra for communication between teams. It has made our work more flexible and has addressed most of the challenges faced by us. It's …

Incentivized

Hybrid Work Experience

It was challenging at first but now we have got used to it. It's amazing how fast we adapt to difficult times. Webex App helped us solve that we were not able to communicate properly, but after we started using Webex App, our communication became streamlined, and we became very productive.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex Webinars Webex Events Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

The challenges that I faced:
Employees have access to reliable internet, vpn connection from remote locations.
Securing sensitive data and ensuring compliance while employees work remotely.
Maintaining employees engagement, productivity in a hybrid culture.
Adapt management practice to lead a …

Incentivized

Impact on Organizational Challenges

Ensure all employees have secure and consistent access to company data. Secure any connect secure remote access for employees working remotely. Protecting sensitive information while employees working remotely especially on personal devices. Maintaining employee motivated and engaged in a remote …

Incentivized

Hybrid Work Experience

It helps in flexibility and work life balance. Allowing them to better balance their professional and personal lives. Employees often think that hybrid works provide them more autonomy in managing their schedule's which can lead to higher job satisfaction. Co-worker's benefit from advanced …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Slido Cisco Headset 700 Series

Incentivized

Organizational Challenges Faced

Change management with the team. The implementation itself went smoothly, especially since the solution is well documented from Webex. However, we had to work with trainers and experts to train the team and make sure everybody was at ease with the Webex App and what is possible to do there.

Incentivized

Impact on Organizational Challenges

Once the team started using the Webex App, it became more and more easy for them. The tool is quite intuitive and user friendly. Whenever they had questions that were beyond the first glance, we redirected them to the Webex Help page, where we found a trove of tutorials for all the actions to be …

Incentivized

Hybrid Work Experience

With all the possibilities in Webex App, it was easier to navigate office and remote collaborations. Video calls, the layout customization, whiteboarding are all ways that helped the team feel connected and be more productive. With the implementation of Cisco AI Assistant within Meetings, it is …

Incentivized

Organizational Challenges Faced

A lack of natural integration between different members of teams is a big challenge as it can feel forced, however, polls and spaces help being people together in a way which feel second nature. It's great to see cohesion as opposed to a glitchy system that people avoid or try and avoid using. …

Incentivized

Impact on Organizational Challenges

To help keep team members secure day in and day out. Next, make training more interactive and have features to enable interaction as opposed to people switching off or finding it hard to focus. Lately, a tool which incorporates spaces can help being teams and projects together no matter where …

Incentivized

Hybrid Work Experience

More need for tools that can handle more features to keep people productive, interested and empowered. It has also given the chance to connect to a greater degree than before which more teams working together in harmony no matter the distance or environment they are in, office or home which really …

Incentivized

Organizational Challenges Faced

The main organisation challenges was to do implementation because we had to make sure that all users had access to the Webex App and due to some organisational restriction and Webex pre-requisites we had to face some challenges to allow the firewall and so on.

The modelisation of the network …

Incentivized

Impact on Organizational Challenges

The hybrid solution helped us to deploy a lot of users within 1 single collaborations tools. The application is quite easy and straightforward, where 1 single user can use, calling features, the meeting application and also other like contact center, Imagicle and lots of other collaborative tools. …

Incentivized

Hybrid Work Experience

It was a brillant experience to use the Webex App and it is a great collaborative tool to use since it helps a lot into meetings and other management discussions.

It also helped a lot in terms of decision making, since we could take up decisions much more quickly remotely, and the content sharing …

Incentivized

Organizational Challenges Faced

The initial phase of implementing the usage of Webex App was difficult as different team members were getting acquainted with the application and during the start of any meeting or presentation, the participant would take up some time in setting up the things, which would affect the productivity. …

Incentivized

Impact on Organizational Challenges

It really helped the organization and team members to work completely in virtual mode during the peak COVID spread. Once the team started to work in hybrid mode, it helped in organizing meeting from the conference or meeting rooms thereby integrating the offline meeting for people present in …

Incentivized

Hybrid Work Experience

The experience of all of my colleagues and mine are all the same and is that, Cisco Webex and it's associated applications are highly reliable thereby ensuring the data security and we as a team members were highly confident in sharing any of the confidential information to the respective …

Incentivized

Organizational Challenges Faced

Because I started remotely on a non-remote team, I was very concerned that I would be treated as an outsider, never thought of when problems arose, and simply receive a few assignments here and there without ever being fully integrated and accepted into the team. Cisco allowed me to continually …

Incentivized

Impact on Organizational Challenges

As traveling has picked up after Covid, individuals are not always at their desks, meaning our organization has had to find other ways of communicating and staying in touch. Cisco has allowed the organization to keep projects moving forward even when everyone is not in the office. This results in …

Incentivized

Hybrid Work Experience

A better work-life balance while still performing at a very high level. Gone are the days of meaningless watercooler talk, as we can share personal stories with the entire team in just minutes, maintaining a sense of belonging and comradery more efficiently. I can easily follow up on the status of …

Incentivized

Adoption

We roughly have about 150 users out of 750, but a lot of our users are in the shop turning wrenches and working on heavy machinery so not always on a computer or phone in hand. A lot of the office staff utilize it. I try more and more every day to get more people to use it.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco AnyConnect Cisco Umbrella Cisco Secure Access by Duo Cisco Secure Endpoint

Incentivized

Hybrid Work Implementation Progress

We have always worked Hybrid as we have a lot of Field workers that have to be remote. All of our Office staff has always been in the office as there was never a stay-at-home order as we were considered essential. But I do work from other offices and home when I need to do an install that doesn't …

Incentivized

Organizational Challenges Faced

Being in Wyoming and as rural as we are, we don't have a lot of Cell coverage, so we have to connect while we can when we have coverage. Our Field Techs have always worked remote and we use Cisco products to collaborate, stay connected and secure when we have coverage.

Incentivized

Impact on Organizational Challenges

Now being able to have those ad hoc meetings with Webex, when the field tech has coverage, they can use video conferencing to keep up to date on their projects. We use Cisco's Lineup of Security products to keep us connected, including Cisco AnyConnect, Endpoint Protection, Umbrella, Email …

Incentivized

Hybrid Work Experience

We use Cisco's Lineup of Security products to keep us connected, including Cisco AnyConnect, Endpoint Protection, Umbrella, Email Security, and Webex. So, when our people are remote, we feel confident that Cisco will keep us secure. Also for the people that use Webex to collaborate our users are …

Incentivized

Other Products Considered

We haven't used any other products so I can't say for sure how Cisco products compare to others. But I do know that keeping with one company makes things integrate better as you can call one company, if 2 of their products don't play well together make them fix it.

Incentivized

All-in-one Platform

We also use Cisco Jabber and Cisco Webex Meetings. I do feel at some point they will combine Cisco Jabber and Cisco Webex Teams I just wonder which they will primarily go with or if they will continue to advance both to where it doesn't matter which one you have.

Incentivized

Security

I do wish I had a report (and maybe there already is) but a report that showed me usage of Cisco Webex Teams. I do like how easy it is for the user to run it and expand on spaces to their liking. I do like how it is encrypted end to end.

Incentivized

Ease-of-Use

Every update they come out with keeps surprising me! I have not had the pleasure of using the features that are listed but I can't wait to try them. I believe they will be the best! The user friendliness of Cisco Webex Teams has made it easier for our users to use it. I just wish the features they …

Incentivized

Organizational Challenges Faced

Getting our users adjusted to being effective with multiple different VoIP software and conferencing software in order to maximize our flexibility. We also have implemented Microsoft Teams, Zoom, etc.

Incentivized

Hybrid Work Experience

By implementing multiple conferencing and VoIP solutions, our users were able to reduce friction in communication with anyone inside or outside the organization.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Cisco Webex Room Series Cisco Webex Desk Pro

Incentivized

Organizational Challenges Faced

challenges included lack of a chat tool, vpn access and security overall.

Incentivized

Impact on Organizational Challenges

We use only Cisco Webex App as a tool as part of our hybrid work. Easier to share content and communicate among groups when not in the office.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

Ensuring the vpn client (Cisco anyConnect) and pipes/bandwidth can support the users.

Incentivized

Hybrid Work Experience

The network / connectivity is generally better using the home Internet Service Provider & Cisco AnyConnect than it is being directly wired into the network at any of the various offices.

Incentivized

Impact on Organizational Challenges

Enabling meetings to be accessed anywhere is very beneficial but enables everyone to join the meeting from anywhere and have a clear and positive connection.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series Cisco Webex Desk Camera Cisco Catalyst Switches Cisco AnyConnect Cisco Secure Access by Duo

Incentivized

Organizational Challenges Faced

The main organizational challenges that my company faced as we planned or implemented hybrid work was the ability to find a collaboration solution that was an all-in-one solution. With the Webex App, we can combine chat, calling, meetings, collaboration, and more, all in one location. There is no …

Incentivized

Impact on Organizational Challenges

Cisco's hybrid work solutions have elevated the challenge of having to book physical conference rooms with limited time availability at our headquarters office space. Employees within my organization can meet whenever and wherever, all-in-one app. The stress of just coordinating and scheduling …

Incentivized

Hybrid Work Experience

My coworkers, employees, and/or customers have experienced an increase in productivity and on-the-job efficiency. These individuals no longer have to take the time to commute to our office space to complete the same tasks that can be finished from home. Work can be completed from virtually …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Desk Pro Cisco Secure Endpoint

Incentivized

Organizational Challenges Faced

Adoption: Some people are used to using other applications. Other users wanted to use only their cell phones.

Interoperability: Calling from Webex Rooms to Zoom or Teams rooms had missing features and provided some challenges for a good conference meeting. Seeing only initials, inability to …

Incentivized

Impact on Organizational Challenges

Our organization is fully remote, so Using Webex App and Cisco Hybrid Solution kept us all close virtually.
We have weekly meetings and Cisco's solutions made collaborating easy.
I can see when my colleagues are available, on a call or away. I can text them anytime and they can reply when they're …

Incentivized

Hybrid Work Experience

I would say our team spirit was elevated. We knew that other colleagues were putting in an effort to provide our customers with the best service, so that pushed the rest of us to do the same.

There is a sense of team empowerment that Webex brings to the table. Sharing ideas, thoughts and putting …

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

I believe the biggest challenge is getting the user familiar with all the available features. But when they start using it everything seems easy and straight forward. Sending How to and short and helpful diagrams helps in the adoption process. Spending more time with users on how to use Webex app …

Incentivized

Other Products Considered

Webex Desk Pro
Webex App
Webex Meetings
Webex Calling

They seem pretty straight forward and easier to use than Zoom or Microsoft teams. Users seem to adapt to them quickly.

Incentivized

All-in-one Platform

Webex Room Series, to be able to join from Webex App and control the meeting makes it easier to multi-task

Incentivized

Security

We never had an issue with Security on Webex App.
Users are quick to adapt to it.

Incentivized

Ease-of-Use

I would definitely say noise suppression has been a great addition.
From noisy keyboards to users working from home, noise suppression has enhanced conversation and made ideas travel easier.
Didn't see anyone making use of transcription though.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Meraki MX Cisco Secure Access by Duo Cisco Secure Endpoint

Incentivized

Impact on Organizational Challenges

Webex App has helped a lot with communication. I'm not sure what we used before, but we are a worldwide organization, and I am easily able to collab with all users using Webex App.

Incentivized

Hybrid Work Experience

It is helpful to communicate with work-from-home or hybrid colleagues and collaborate.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Camera Cisco Headset 500 Series

Incentivized

Hybrid Work Experience

We use room solutions in meeting rooms, easy to join from Home or from anywhere.

Incentivized

Organizational Challenges Faced

Yes we had hybrid work set up and I would say that Cisco has a better offer in terms of virtual setup I might say it is not the best but it meets the expectations of the user or end user. teams can collaborate in real-time, irrespective of geographical location. This can lead to improved …

Impact on Organizational Challenges

Webex's capabilities for webinars and online training sessions can facilitate efficient knowledge transfer within the organization, reducing the time and cost associated with traditional training methods Based in my experience yes it helps us more on collaboration.

Hybrid Work Experience

In some cases, an overreliance on virtual communication may lead to misunderstandings or a lack of personal connections. Face-to-face interactions can be essential for certain types of discussions and relationship-building for Overreliance on Virtual Communication

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex DX80

Incentivized

Organizational Challenges Faced

Secured access for users from both in office and out of office. An app that is reliable and able to handle dynamic traffic load and having presence all over the world. Support system should good and timely resolution should be available. Customization as per organization needs to cater all types …

Incentivized

Impact on Organizational Challenges

Vast variety of features and readiness to customize the solution as per the business had a very good impact on streamlining hybrid work solutions. Less time was invested in streamlining hybrid work and more time was available to do the main business and focus on the same. Security and access …

Incentivized

Hybrid Work Experience

Ease of collaboration and strong communication which helped in faster work completion and understandings.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events

Incentivized

Organizational Challenges Faced

We had challenges in designing and rolling out the system due to complexity of the organisation. Once the initial huddles were completed, the product demonstrated its value.

Incentivized

Impact on Organizational Challenges

Ever since it has been implemented, organisation has been able to do a better collaboration.

Incentivized

Hybrid Work Experience

The experience of the employee has been seamless and has improved and resulted in better communication.

Incentivized

Organizational Challenges Faced

There were no problems, everything works out of the box, integration of any product is very easy and smooth.

Incentivized

Hybrid Work Experience

The company's employees have had positive experiences using the application for several years. Our company is proud to use this product in its work both internally and with customers.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

The speed in which it needed to be deployed due to the pandemic.

Incentivized

Impact on Organizational Challenges

Our geographically diverse organisation can collaborate like never before. The utilisation of the Webex App and the Webex room series has made a huge impact on this.

Incentivized

Hybrid Work Experience

Our team has had a very positive experience thanks to Cisco Webex App. The team does enjoy the abilities we have due to Webex App solutions.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

better communication between team
Performance can sometimes take a hit if the load is more

Chetan Mangla

Team Manager

Himflax (Information Technology & Services, 1001-5000 employees)

Regular video conferences for team meetings, client calls and department collaboration.
Features available in main meetings such as polls and quizzes are not fully supported in breakout rooms

Keshav Baisla

Team Lead

Ibridgetechsoft (Information Technology Services, 1001-5000 employees)

View profile

Video Reviews

8 videos

View Playlist

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review

03:47

Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review

03:01

User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools

02:09

View more videos

Return to navigation

Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Meet Plan

$13.50

Cloud

user/month

Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Return to navigation

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9

Avg 7.9

7.5
Task Management
(317) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.7
Gantt Charts
(146) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
8.4
Scheduling
(435) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
7.7
Workflow Automation
(210) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8.7
Mobile Access
(527) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
7.6
Search
(443) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
7.5
Visual planning tools
(235) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5

Avg 8.0

8.8
Chat
(596) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
8.7
Notifications
(587) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
8.7
Discussions
(539) Ratings
Users can join groups or message boards for forum-style collaboration.
8.2
Surveys
(291) Ratings
Users can create and participate in surveys to get input from other collaborators.
7.7
Internal knowledgebase
(266) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
8.2
Integrates with GoToMeeting
(151) Ratings
Integrates with GoToMeeting for web conferencing.
9
Integrates with Gmail and Google Hangouts
(175) Ratings
Integrates with Gmail and Google Hangouts.
8.8
Integrates with Outlook
(382) Ratings
Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.2

Avg 8.1

Return to navigation

Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

Seamless collaboration across devices, locations and organizations:

Any computer, tablet, phone, browser or Webex Device can be used to connect
Secures collaboration with people inside and outside the organization
Minimizes app switching with integrated workflows across other business applications
Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration

Power engaging interactions with more ways to participate

Removes language barriers with real-time language translation into 100+ languages
Enables audiences to share their reactions with animated emojis and gesture recognition
Real-time collaboration on documents and whiteboards
Encourages more participation with polling, Q&A and breakout rooms

Unlocking more productivity with AI-powered innovations

Makes meetings more productive with automatic transcriptions, summaries and highlights
Reduces disruptions with background noise removal and voice enhancement
Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

Supported: Task Management
Supported: Gantt Charts
Supported: Scheduling
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Supported: Visual planning tools

Communication Features

Supported: Chat
Supported: Status updates and activity feed
Supported: Notifications
Supported: Comments and feedback
Supported: Discussions
Supported: User directory and online status
Supported: Sharing and privacy
Supported: Surveys
Supported: Internal knowledgebase
Supported: Integrates with Skype
Supported: Integrates with GoToMeeting
Supported: Integrates with Gmail and Google Hangouts
Supported: Integrates with Outlook

File Sharing & Management Features

Supported: Versioning
Supported: Document files
Supported: Image files
Supported: Video files
Supported: Audio files
Supported: Document collaboration
Supported: Shared folders
Supported: Access control
Supported: Advanced security features
Supported: Integrates with Google Drive
Supported: Integrates with SharePoint
Supported: Device sync
Supported: Web interface
Supported: File change notifications
Supported: Simultaneous editing

Webex App Videos

Webex App

Pairing and sharing on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Webex App Downloadables

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom Workplace, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Integrates with Gmail and Google Hangouts highest, with a score of 9.

The most common users of Webex App are from Enterprises (1,001+ employees).

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(1596)

May 23rd 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Pros
Cons

Effortless Setup and Seamless Device Compatibility: Users have consistently praised the seamless setup process of Webex, emphasizing its compatibility with various peripheral devices that enhance user experience and convenience during meetings users also appreciate the mobility features that allow for connections on the go.

Language Translation: Users have noted the usefulness of real-time language translation. This allows users to connect with a diverse set of people and increases collaboration across multiple locations.

Robust Video Conferencing Capabilities with High Audio Quality: Reviewers appreciate the robust video conferencing capabilities offered by Webex, coupled with high-quality audio and smooth remote access options. This combination enhances communication effectiveness during virtual meetings and is highly valued by users.

Complex User Interface: Many users have frequently found the Webex interface to be overly complex and feature-rich, resulting in a steep learning curve. This complexity has led to performance lags and difficulties for first-time users, making navigation and utilization challenging.

Integration Challenges with Non-Cisco Devices: A notable demand exists among reviewers for better integration with non-Cisco devices and software. Users express frustration over the lack of seamless connectivity with other platforms, advocating for improved compatibility and a more streamlined user experience across various devices.

High Resource Usage: Concerns have been raised regarding high resource usage on devices, particularly significant CPU and memory consumption levels. Users also report encountering obstacles when attempting to schedule meetings through Microsoft suites, indicating operational inefficiencies that impact overall user experience negatively.

Reviews

(1-3 of 3)

Sort By *

Companies can't remove reviews or game the system. Here's why

Why or why not chose webex.

Rating: 8 out of 10

Incentivized

October 04, 2023

Raihan Sheikh

Programmer Analyst

HCLTECH (Information Technology & Services, 10,001+ employees)

Vetted Review

Verified User

1 year of experience

Use Cases and Deployment Scope

Webex is used in our organization as a platform to communicate with externals. Webex provides a good platform for chats, groups, and meetings, and using it is very convenient and easy. For communicating and discussing with externals, we use Webex. It contains many features and the quality of meetings is also good.

Pros and Cons

You can communicate with people's from other organizations ( externals ) with ease.
Video quality is superb.
Audio quality is also great.
Webex view and is easy to use.
WebEx allowed participants to share their screens or specific applications.
WebEx integrated seamlessly with popular productivity tools like MS Office, Google workspace, etc.

Likelihood to Recommend

**Well-suited scenarios:** 1. **Large Virtual Meetings and Webinars:** Webex is well-suited for hosting large virtual meetings and webinars. It can handle a significant number of participants, offers interactive features like Q&A sessions, polls, and screen sharing, and provides excellent video and audio quality. 2. **Remote Team Collaboration:** Webex is a strong choice for facilitating remote team collaboration. Its chat and messaging features in Webex Teams allow team members to communicate, share files, and work together on projects in real-time, regardless of their physical locations. 3. **Cross-Platform Collaboration:** Webex's compatibility with various devices and operating systems makes it suitable for teams with diverse setups. Whether team members use Windows, macOS, iOS, Android, or Linux, they can all participate in Webex meetings seamlessly. **Less appropriate scenarios:** 1. **Small Internal Meetings:** In cases where a company already has a preferred communication and collaboration platform for small internal meetings, and the team is accustomed to that tool, it might be less efficient to introduce Webex as a separate application. 2. **Organizations with Limited Internet Bandwidth:** Webex's video conferencing capabilities can be demanding on internet bandwidth, which might cause issues in organizations with limited internet resources or remote locations with slow connectivity.

Webex App Feature Ratings

Project Management (7)

88.57142857142858%

8.9

Task Management: 90%
9.0
Gantt Charts: 80%
8.0
Scheduling: 100%
10.0
Workflow Automation: 90%
9.0
Mobile Access: 80%
8.0
Search: 90%
9.0
Visual planning tools: 90%
9.0

Communication (8)

92.5%

9.3

Chat: 90%
9.0
Notifications: 90%
9.0
Discussions: 100%
10.0
Surveys: 100%
10.0
Internal knowledgebase: 100%
10.0
Integrates with GoToMeeting: 90%
9.0
Integrates with Gmail and Google Hangouts: 90%
9.0
Integrates with Outlook: 80%
8.0

File Sharing & Management (8)

88.75%

8.9

Versioning: 90%
9.0
Video files: 90%
9.0
Audio files: 90%
9.0
Document collaboration: 80%
8.0
Access control: 90%
9.0
Advanced security features: 100%
10.0
Integrates with Google Drive: 80%
8.0
Device sync: 90%
9.0

Return on Investment

**Improved Collaboration and Productivity:** The Webex app's robust collaboration features, including virtual meetings, messaging, and file sharing, have helped teams work together efficiently, even when geographically dispersed. This improved collaboration has often led to increased productivity and quicker decision-making.
**Cost Savings on Travel and Commuting:** By using Webex for virtual meetings and conferences, companies have been able to reduce travel expenses significantly. Employees can attend meetings without the need to travel, saving both time and money.
**Internet Reliability Issues:** In regions or organizations with inconsistent internet connectivity, Webex meetings may be disrupted, leading to potential challenges in conducting seamless virtual gatherings.
**Integration Challenges:** While Webex integrates with many productivity tools, there could be instances where specific software and workflows may not integrate smoothly with the platform. This might require additional effort and resources to ensure a seamless user experience.
**Time Savings:** The ease of scheduling and joining meetings through Webex has saved valuable time for employees. This time efficiency translates into more productive work hours.

Other Cisco Products Used

(EOL) Cisco Cloudcenter and AWS Data Exchange

Adoption

WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other personnel across different functions. Webex is used more often for professional meets between high posts managers and executives because of the security it provides.

Systems Integrated With

Excalidraw
MeetingPulse
Cloverhound
Workboard
Thrive reset

Integration was done quiet neatly with ease. There were some times when I faced issues while integrating, but re-doing it makes it work. The integration is quiet nice and good. Its also quite moderate to work with the integrations inside the Webex. All depends on how much you are actually familiar with the integrated systems and how you use them.

Alternatives Considered

Google Meet, Microsoft Teams, Zoom, Skype for Business and now part of Microsoft Teams

Every app is good in its field. In professional works, webex is good, cost effective, secure, etc. Although I use others as well depending on the situation.

Other Software Used

Microsoft Teams, Google Meet, Class for Zoom

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Calling
Cisco Webex Room Series

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

I was not a part of implementation but I manage the Webex accounts, Webex rooms for the Users in my organization and my customer to provide them support.

Organizational Challenges Faced

I was not part of the implementation.

Impact on Organizational Challenges

The first thing was that after implementing it, the issues that normally came across were Users asking how to schedule meetings series, how to add to Outlook calendar, etc. But after a while, it went smooth and now few issues come from Users regarding Webex.

Hybrid Work Experience

They at first have had issues with creating meeting series, organizing event or webinars. But after a while, it all progresses smoothly.

Other Products Considered

As compared to others, Cisco is quite well. But for new Users who are new to collaboration tools, they might need a little knowledge before getting started with WebEx.

Other Collaboration Services Used

Webex
Microsoft Teams

All-in-one Platform

**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging sessions. Integrating VCR with the Webex app could enhance the video conferencing experience, especially in dedicated conference rooms or for large-scale virtual meetings. With all communication and collaboration tools consolidated in one platform, colleagues can interact seamlessly, fostering a more efficient and productive collaborative environment.

Security

1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.
2. **End-to-End Encryption:** Webex uses end-to-end encryption to protect the confidentiality of data shared during meetings and calls. This ensures that only the intended participants can access the encrypted content.
3. **Participant Management:** The host of a Webex meeting has full control over participant management. Hosts can admit, remove, mute, or unmute participants during meetings, ensuring that only authorized individuals can join and participate.
4. **Host Settings and Privileges:** Webex offers various host settings and privileges, allowing hosts to customize the meeting experience according to their needs. Hosts can control screen sharing, chat, and other features to manage the meeting environment effectively.
5. **Waiting Room:** Webex provides a waiting room feature, where participants need to be admitted by the host before entering the meeting. This prevents unauthorized individuals from accessing the meeting room.

Ease-of-Use

The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking capabilities within the Webex app provide users with a convenient way to capture meeting highlights, action items, and important decisions. Users can easily access and review these notes later, leading to better follow-ups and increased productivity. The Webex app's cross-platform support allows participants to join meetings from various devices, including desktops, laptops, smartphones, and tablets. This flexibility accommodates different work environments and remote collaboration needs. With real-time transcription, the Webex app allows participants to follow meeting discussions more accurately, reducing the chances of miscommunication. This feature is particularly useful for team members who may have language or hearing differences, as it ensures everyone stays informed and engaged.

Users and Roles

10000

Most of them are our customers and us who use this. We have many more peoples but webex access has reduced to some priority peoples only now. Because of its cost, and benefits we are getting, we have limit the Users to only some important personnels.

Support Headcount Required

10000

We need skilled peoples who have experience of working with Webex and have knowledge of its functions including the integrations it provide. Also they have the knowledge of administrating Webex.

Business Processes Supported

It is very secure.
It provides high quality Meetings and calls.
It can be used to connect with people from different organizations at same place easily.
Integrations are one of best things it possess.

Innovative Uses

Organizations have used Webex to host conferences and events by creating virtual booths, scheduling one-on-one meetings with attendees, and using breakout rooms for specialized sessions.
I have used the Webex app to organize virtual team building activities such as online escape rooms, virtual scavenger hunts, and collaborative games to boost team morale and promote team bonding.

Future Planned Uses

Organizations can leverage Webex's webinar capabilities to conduct virtual training sessions and workshops for employees, customers, and partners, allowing them to deliver interactive and engaging learning experiences.
Sales teams can use Webex to conduct virtual product demonstrations and sales pitches for prospects, providing a dynamic and personalized sales experience.

Likelihood to Renew

Apart from its cost, overall WebEx is very good and provide many features. It is quite efficient and secure to work with. Only thing is that for new users, they need to learn basics of collaboration to use this. Once you're used to it, its one of the best.

Products Replaced

Not Sure

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems

Its integration with other systems is too good. It works very nicely and it is easy to use.

Evaluation Lessons Learned

I might consider overall effectiveness and change it have brought, along with the cost and interactivity of Webex.

Implementation Details / Implementation Partner

Don't know

Implementation Issues

I was not part of it, so not sure!

Implementation Rating

I was not part of the implementation.

Training Types Used

Online Training
In-Person Training

In-Person Training

It was good. The teachers were interactive and modules were interactive.

Online Training

The training modules were good and it was easy to understand. The teachers were interactive and modules were interactive.

Product Configurability

I think its just right for this type of product.

Configuration Lessons

i dont have any.

Additional Customization Considerations

I am not sure if we have done any additional configuration apart from what our requirements were.

Support Rating

Everything is nice but as for personal use it needs improvement.

Premium Support

I didn't ever got in any need for purchasing the premium support. It goes smooth and works well, if sometimes I'd required assistance, I just raised help from them and they respond and try to solve my issue.

Bug Resolution

Exceptional Examples of Webex App Support

During one instance, I encountered an issue with the Webex app where I was unable to share or upload files during meetings. This problem was affecting my ability to collaborate effectively with my team and impacted the overall productivity of our virtual meetings. Frustrated by the situation, I decided to seek assistance from Cisco support. To my surprise, Cisco's support team provided me with exceptional assistance. I reached out to them, and they responded promptly, showing a genuine interest in resolving my issue. The support representative patiently listened to my concerns and asked relevant questions to better understand the problem. With their expertise, the Cisco support team quickly identified the root cause of the file-sharing issue. They guided me through a series of configurations and settings adjustments tailored to my specific situation. The support representative remained attentive throughout the process, ensuring that I understood each step and addressing any additional questions I had. Within a short period, thanks to their knowledgeable guidance, my problem was resolved, and I could once again share and upload files seamlessly during Webex meetings. Their exceptional support not only fixed the immediate issue but also improved my overall experience with the Webex app. I was impressed by the level of professionalism and dedication displayed by Cisco's support team. Their willingness to go the extra mile to assist me left a positive and lasting impression. This experience reaffirmed my trust in Cisco as a reliable provider of collaboration solutions and solidified my confidence in using the Webex app for future collaboration needs.

Usability

It is good.

Easy Tasks

Joining Webex meetings is straightforward. With just a single click on the meeting link or entering the meeting ID, participants can quickly join virtual meetings without the need for complex setups.
Scheduling meetings using the Webex App is intuitive. Users can easily set up one-time or recurring meetings, add participants, and send invitations with the necessary details.
The in-meeting chat feature allows participants to communicate via text messages during the meeting. The chat window is easy to access, and users can send messages to individuals or the entire group.
Webex's screen and content sharing feature is seamless. With a click of a button, users can share their entire screen or specific applications, making it effortless to present documents, slides, or demonstrations.
Recording meetings for later reference is a hassle-free process. With a click, hosts can start recording the meeting, capturing both video and audio content, making it easy to revisit discussions or share the session with absentees.
Conducting polls and Q&A sessions is elegant in Webex. Hosts can engage participants by launching polls, displaying results, and managing Q&A sessions with ease.

Difficult Tasks

Although Webex offers breakout room functionality, some users might find managing breakout rooms, assigning participants, and coordinating discussions between rooms less intuitive, particularly during larger meetings.
Webex provides various customization options for meetings, but some advanced settings might require a deeper understanding of the platform's features. Users who need highly customized meeting configurations may find it more challenging to set up.
Users with multiple cameras or devices may find switching between them during a meeting less straightforward, as it may require navigating through settings to make the switch.
Managing files in the chat interface, especially when many files have been shared during previous conversations, could be a bit cumbersome, as there might not be an efficient way to organize or filter files.

Scalability

It is good.

Reliability and Availability

It is good.

Performance

Performance is exceptional.

Future Integration Plans

We don't have any such plans as of now.

We don't have any such plans as of now.

Types of Integration

File import/export
Single Signon
Javascript widgets
AppExchange or similar marketplace

Ease of Integration

It was good.

Integration Lessons Learned

At first it would seem like its somewhat tough, but once you know, its very easy.

Pre-Sale Experience

They were good.

Post-Sale Experience

They are good.

Key Negotiation Points

I was not part of that process.

Dealing with Cisco

Not have any.

Upgrade Benefits

I am not sure!

Anticipated Benefits from Future Upgrades

More easy to schedule meetings series.
More user friendly chats.
Easy file uploading and creating sharepoint.

Cisco Webex App

Rating: 10 out of 10

December 29, 2022

Abderrahim Benslimane

Consultant Cisco Instructor

LEARNEO DZ (Computer Networking, 51-200 employees)

Vetted Review

Verified User

3 years of experience

View profile

Use Cases and Deployment Scope

Webex App is being used to do the online training for our customers and all remote work tasks are conducted by using the Webex App.

Pros and Cons

Easy to install.
Easy to create a new account and there are free and payed offers.
Webex App is for PC and Smartphone.
The WebEx App consumes very small bandwidth even when your Internet connection is not very high speed.

Likelihood to Recommend

I strongly recommend the WebEx App for online training, Teams meetings, or just a personal use to communicate with friends.

Webex App Feature Ratings

Project Management (7)

90%

9.0

Task Management: 100%
10.0
Gantt Charts: 80%
8.0
Scheduling: 100%
10.0
Workflow Automation: 90%
9.0
Mobile Access: 80%
8.0
Search: 80%
8.0
Visual planning tools: 100%
10.0

Communication (8)

85%

8.5

Chat: 80%
8.0
Notifications: 80%
8.0
Discussions: 80%
8.0
Surveys: 80%
8.0
Internal knowledgebase: 80%
8.0
Integrates with GoToMeeting: 90%
9.0
Integrates with Gmail and Google Hangouts: 100%
10.0
Integrates with Outlook: 90%
9.0

File Sharing & Management (8)

92.5%

9.3

Versioning: 100%
10.0
Video files: 80%
8.0
Audio files: 100%
10.0
Document collaboration: 90%
9.0
Access control: 90%
9.0
Advanced security features: 80%
8.0
Integrates with Google Drive: 100%
10.0
Device sync: 100%
10.0

Return on Investment

The impact of using the WebEx app is positive on business objectives. It is easy to organize many meetings between colleagues or friends, quickly, for free and you can use any kind of emails to send invitations or creating your WebEx account.

Alternatives Considered

Microsoft Teams, Google Hangouts Meet and Class for Zoom

The optimized and low use of the bandwidth is easy to install and there is a version for PCs and another version for smartphones.

Support Rating

When I contact the Support Team they react quickly.

Usability

I am satisfied with this product, I use it for professional and personal uses case.

Other Software Used

Webex Meetings, Cisco Webex Support, Cisco Webex Experience Management

All-in-one Platform

Deliver training, hosting meeting around the world, and using WebEx app in DevOps chat bot interactions, you can integrate any Cisco solutions easily. Exchange any kind of data , photo, documents, datasheet, voice or video messages. That amazing. The white board is very interesting feature that let you share any idea with your colleagues online and explain clearly what you think.

Security

I am satisfied with all that Webex App offers us in terms of automating everything concerning interoperability, security as well as the management of all the parameters concerning the participants or even the organizers. An example of a feature that I like in a collaborative environment is the possibility of taking over the role of a meeting organizer simply by using a code sent by the organizer who creates the meeting. The ability to create a password to strengthen security is a nice feature too. Since WebEx is a cloud platform, it ensures the high availability of the environment.

Ease-of-Use

I appreciate the AI-enabled innovations such as automatic noise suppression; the sound is very clear using this feature and I love it. I can use WebEx App every where I was even then there noises around me, at work office, at home When my children play behind me, also on train or on my car

Training Types Used

Online training
in-person training
no training

In-Person Training

I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session.

Online Training

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.

Ease of Webex App Training

Personally, I learned the features of WebEx App by trial and error and when a feature escapes me I consult the Cisco WebEx website, sometimes I contacted support too but what I recommend to new users is to take training to save time and get operational quickly with this product and to benefit from the full range of benefits of Cisco WebEx.

WebEx Teams is the Best Business Collaboration Platform Around.

Rating: 10 out of 10

Incentivized

February 09, 2021

Brian Munn

Network Services Manager

M. J. Electric, LLC (Construction, 1001-5000 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.

Pros and Cons

WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens

Likelihood to Recommend

WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever.

Webex App Feature Ratings

Project Management (7)

65.71428571428571%

6.6

Task Management: 80%
8.0
Gantt Charts: N/A
N/A
Scheduling: 70%
7.0
Workflow Automation: 60%
6.0
Mobile Access: 100%
10.0
Search: 90%
9.0
Visual planning tools: 60%
6.0

Communication (8)

60%

6.0

Chat: 100%
10.0
Notifications: 100%
10.0
Discussions: 100%
10.0
Surveys: 50%
5.0
Internal knowledgebase: N/A
N/A
Integrates with GoToMeeting: N/A
N/A
Integrates with Gmail and Google Hangouts: 50%
5.0
Integrates with Outlook: 80%
8.0

File Sharing & Management (8)

38.75%

3.9

Versioning: N/A
N/A
Video files: 90%
9.0
Audio files: 90%
9.0
Document collaboration: N/A
N/A
Access control: N/A
N/A
Advanced security features: N/A
N/A
Integrates with Google Drive: 50%
5.0
Device sync: 80%
8.0

Return on Investment

WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
Users now have an easy to use product that allows faster communication and information at your finger tips.

Customer Support

The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.

Adoption

We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.

Systems Integrated With

Active Directory for user creation
Microsoft Azure for SSO authentication
Cisco Call Manager
Exchange calendar

Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.

Alternatives Considered

Skype for Business, Microsoft Teams and GoToMeeting

WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.

Support Rating

Cisco's technical support team is probably the best support solution hands down compared to any other company. Support issues are always handled quickly and professionally. Cisco always communicates any issues and status updates on support cases quickly and clearly. I would recommend Cisco WebEx support to anyone in need.

Usability

Cisco has made great progress over the last year or so to bring WebEx Meetings and WebEx Teams into a single solution. With the help of a Cisco partner we were able to integrate WebEx into some of our existing applications and environment. With some quick training our users are seeing the benefits of using WebEx and communication and productivity has increased.

Ease-of-Use

User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.

All-in-one Platform

We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.

Security

Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.

Users and Roles

400

Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.

Support Headcount Required

Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.

Business Processes Supported

Communication
Collaboration
File Sharing
User Support
Remote Workforce

Innovative Uses

Our safety department is using WebEx to quickly communicate safety related issues or concerns.
We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.

Future Planned Uses

In-house application integration for better, quicker communication and data sharing.
Safety Training sessions.
Emergency Notifications.

Likelihood to Renew

Great product that offers tons of features and integration options. There are other products that compete with Cisco but we believe WebEx is the best solution for our company and offers the best value for the money.

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.

Evaluation Lessons Learned

I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

WWT

Implementation Phases

Change Management Lessons

Change management was minimal

Getting users on board early is key

Implementation Issues

User adoption. Change can be difficult
Management support for roll out.

Implementation Rating

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

Training Types Used

Online training
in-person training

In-Person Training

We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.

Online Training

The online training is a great solution for some users. I prefer in person training.

Product Configurability

Cisco provides many option within WebEx's configuration to provide the best possible integration with your company. There are may settings you may never need to change but I like that they are available if I ever need them.

Configuration Lessons

I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Nothing that what we have already mentioned in other sections.

Premium Support

Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.

Bug Resolution

Exceptional Examples of Webex App Support

In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.

Easy Tasks

Messaging
File Sharing
Screen sharing
Scheduling meetings
Adhoc meetings

Difficult Tasks

I don't believe any functions are difficult or cumbersome to use.

Mobile Interface Availability and Impressions

Yes

The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.

Scalability

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality.

Reliability and Availability

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great.

Performance

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

Future Integration Plans

We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.