Webex App

My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …

Webex : the best market competitor in video conferencing!

9 out of 10

April 06, 2024

Because of my support profile, I am constantly in contact with multiple clients from various platform, Webex is one of the trusted and …

Easy connection with team!

8 out of 10

March 28, 2024

Webex App brings a whole suite of features on the table. Our team uses it to conduct live training and use it for video conferencing. It …

Webex App Stands Out as the Optimal Solution for Internal Communications

10 out of 10

March 24, 2024

We use the Webex App as an internal communication tool in our company. It helps facilitate communication between departments and within …

Webex App proves to be the best application for remote and hybrid users

10 out of 10

March 22, 2024

WebEx App allows me to connect with my colleagues, customers, and vendors. It runs smoothly, is highly customizable, and provides me with …

Webex App review - it admin

9 out of 10

March 05, 2024

Webex App is our default communication app. We use it to collaborate with coworkers, created meetings within our company, and to call …

Webex App review

8 out of 10

February 20, 2024

We use Webex App as designed, to have video conferences with clients. We also use the 'request remote access feature' if there are any …

Webex App

10 out of 10

February 12, 2024

I use Webex App daily, I am an administrator.
Business problem: MS Teams

Webex App testing

7 out of 10

February 12, 2024

Webex App is used for calling and messaging. Gives users cloud service without the need for an MPLS network.

One of the best virtual calling applications that offers easy navigation

9 out of 10

February 09, 2024

Great help in performing daily tasks through screen sharing. It helps us communicate more efficiently with third parties. It has also …

Webex App

10 out of 10

February 09, 2024

We use Webex App to collaborate with colleagues and partners. The application allows us to collaborate using a reach media experience.

Webex App review

9 out of 10

February 07, 2024

We use Webex App on a daily basis. The noise reduction is great.

Webex App Review

10 out of 10

February 07, 2024

Allows collaboration with team members in other geographical locations.

Collaboration Experience with Webex App

8 out of 10

February 07, 2024

In my role, we use Webex App as the daily driver in terms of collaboration. From Instant Messaging, Video Calling, and Group …

Connecting with remote teams has become more easy!

8 out of 10

February 06, 2024

We have been using the Webex App since last year. We have multiple teams that work outside of the capital city where our head office is …

Read all reviews

How Webex App Differs From Its Competitors

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series Cisco Webex Desk Camera Cisco Catalyst Switches Cisco AnyConnect Cisco Secure Access by Duo

Organizational Challenges Faced

The main organizational challenges that my company faced as we planned or implemented hybrid work was the ability to find a collaboration solution that was an all-in-one solution. With the Webex App, we can combine chat, calling, meetings, collaboration, and more, all in one location. There is no …

Impact on Organizational Challenges

Cisco's hybrid work solutions have elevated the challenge of having to book physical conference rooms with limited time availability at our headquarters office space. Employees within my organization can meet whenever and wherever, all-in-one app. The stress of just coordinating and scheduling …

Hybrid Work Experience

My coworkers, employees, and/or customers have experienced an increase in productivity and on-the-job efficiency. These individuals no longer have to take the time to commute to our office space to complete the same tasks that can be finished from home. Work can be completed from virtually …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Desk Pro Cisco Secure Endpoint

Organizational Challenges Faced

Adoption: Some people are used to using other applications. Other users wanted to use only their cell phones.

Interoperability: Calling from Webex Rooms to Zoom or Teams rooms had missing features and provided some challenges for a good conference meeting. Seeing only initials, inability to …

Impact on Organizational Challenges

Our organization is fully remote, so Using Webex App and Cisco Hybrid Solution kept us all close virtually.
We have weekly meetings and Cisco's solutions made collaborating easy.
I can see when my colleagues are available, on a call or away. I can text them anytime and they can reply when they're …

Hybrid Work Experience

I would say our team spirit was elevated. We knew that other colleagues were putting in an effort to provide our customers with the best service, so that pushed the rest of us to do the same.

There is a sense of team empowerment that Webex brings to the table. Sharing ideas, thoughts and putting …

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

I believe the biggest challenge is getting the user familiar with all the available features. But when they start using it everything seems easy and straight forward. Sending How to and short and helpful diagrams helps in the adoption process. Spending more time with users on how to use Webex app …

Other Products Considered

Webex Desk Pro
Webex App
Webex Meetings
Webex Calling

They seem pretty straight forward and easier to use than Zoom or Microsoft teams. Users seem to adapt to them quickly.

All-in-one Platform

Webex Room Series, to be able to join from Webex App and control the meeting makes it easier to multi-task

Security

We never had an issue with Security on Webex App.
Users are quick to adapt to it.

Ease-of-Use

I would definitely say noise suppression has been a great addition.
From noisy keyboards to users working from home, noise suppression has enhanced conversation and made ideas travel easier.
Didn't see anyone making use of transcription though.

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Meraki MX Cisco Secure Access by Duo Cisco Secure Endpoint

Impact on Organizational Challenges

Webex App has helped a lot with communication. I'm not sure what we used before, but we are a worldwide organization, and I am easily able to collab with all users using Webex App.

Hybrid Work Experience

It is helpful to communicate with work-from-home or hybrid colleagues and collaborate.

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Camera Cisco Headset 500 Series

Hybrid Work Experience

We use room solutions in meeting rooms, easy to join from Home or from anywhere.

Organizational Challenges Faced

Yes we had hybrid work set up and I would say that Cisco has a better offer in terms of virtual setup I might say it is not the best but it meets the expectations of the user or end user. teams can collaborate in real-time, irrespective of geographical location. This can lead to improved …

Impact on Organizational Challenges

Webex's capabilities for webinars and online training sessions can facilitate efficient knowledge transfer within the organization, reducing the time and cost associated with traditional training methods Based in my experience yes it helps us more on collaboration.

Hybrid Work Experience

In some cases, an overreliance on virtual communication may lead to misunderstandings or a lack of personal connections. Face-to-face interactions can be essential for certain types of discussions and relationship-building for Overreliance on Virtual Communication

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex DX80

Organizational Challenges Faced

Secured access for users from both in office and out of office. An app that is reliable and able to handle dynamic traffic load and having presence all over the world. Support system should good and timely resolution should be available. Customization as per organization needs to cater all types …

Impact on Organizational Challenges

Vast variety of features and readiness to customize the solution as per the business had a very good impact on streamlining hybrid work solutions. Less time was invested in streamlining hybrid work and more time was available to do the main business and focus on the same. Security and access …

Hybrid Work Experience

Ease of collaboration and strong communication which helped in faster work completion and understandings.

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events

Organizational Challenges Faced

We had challenges in designing and rolling out the system due to complexity of the organisation. Once the initial huddles were completed, the product demonstrated its value.

Impact on Organizational Challenges

Ever since it has been implemented, organisation has been able to do a better collaboration.

Hybrid Work Experience

The experience of the employee has been seamless and has improved and resulted in better communication.

Organizational Challenges Faced

There were no problems, everything works out of the box, integration of any product is very easy and smooth.

Hybrid Work Experience

The company's employees have had positive experiences using the application for several years. Our company is proud to use this product in its work both internally and with customers.

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido Cisco Webex Room Series

Organizational Challenges Faced

The speed in which it needed to be deployed due to the pandemic.

Impact on Organizational Challenges

Our geographically diverse organisation can collaborate like never before. The utilisation of the Webex App and the Webex room series has made a huge impact on this.

Hybrid Work Experience

Our team has had a very positive experience thanks to Cisco Webex App. The team does enjoy the abilities we have due to Webex App solutions.

Cisco Products Used for Hybrid Work

Webex App Cisco Webex Desk Pro Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Aironet and Catalyst Access Points Cisco AnyConnect

Organizational Challenges Faced

User adoption and knowledge of the applications and hardware were the biggest challenges. Creating the back end accounts to enable use of a soft phone, getting the software installed and shipping headsets were a challenge as well. For users that needed a physical device we had to walk them through …

Impact on Organizational Challenges

I've seen a positive impact using Cisco products to enable a hybrid work model. People are happier to skip the commute and use that time to get more work done. It was a culture shift for some people to work remote and it didn't work for some people as they preferred the commute and the …

Hybrid Work Experience

I've found that hybrid work doesn't work for everyone. Some thrive and some struggle to adapt because they are so used to the in office interaction. Video meeting make up for a percentage of that missed experience but it cannot take the place of in person interactions. As we've …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Impact on Organizational Challenges

Similar to other cloud solutions, more human factors to deal with adjustment. The technology worked as expected.

Hybrid Work Experience

People can have some external life back, while still being productive. Contention around the productivity of remote employees does not always improve as they move back to the office.

Organizational Challenges Faced

The main organizational challenge was really ramping up our virtual meetings. Users like myself went from only 1-2 hour of meetings a day, to 5-6 hours of meetings a day to keep collaboration work. We started scheduling more reoccurring meetings and checkins with teams and Webex App was much more …

Impact on Organizational Challenges

Webex App had a great impact on us during COVID and WFH/hybrid work. It allowed us to stay functional and keep users who were remote fully functional. We always relied on Webex App but never more heavily than during COVID.

Hybrid Work Experience

Hybrid has really proven to be possible for us, with the help of Webex App. What seemed like something that would never work prior to Covid, has proven to be the better route for the company going forward. Everyone has adopted this workflow and the company has evolved. Not possible without virtual …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Cisco Webex Desk Camera Cisco Umbrella Cisco Secure Access by Duo

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Webinars Webex Events Slido Cisco Webex Room Series Cisco Webex Desk Pro Cisco Webex Desk Camera Cisco Webex Board Series Cisco Webex DX80 Cisco Headset 700 Series ThousandEyes Cisco Meraki Wireless Access Point Cisco Catalyst Switches Cisco AnyConnect Cisco Secure …

Organizational Challenges Faced

Just being able to communicate internally as well as externally.

Impact on Organizational Challenges

Webex App has helped us stay in contact with each other while working remotely.

Organizational Challenges Faced

Challenging with the faculty/ employee involvement. Challenges with the senior faculty who could not adapt immediately towards hybrid and online modes of instruction.

Impact on Organizational Challenges

There was good and positive impact in this regard for the ongoing online classwork.

Hybrid Work Experience

That was slightly challenging for us in the education sector; however, it created a positive impact on all of us.

Organizational Challenges Faced

Some of the laptops of staff working from home could not properly authenticate after anyconnet was implemented. Some security exceptions had to be granted before they could work. But that was resolved with the latest upgrade

Hybrid Work Experience

Sometimes when upgrades are pushed if you are not fortune, you will have to walk to the office to get your anyconnet upgraded by the desktop support team manually. Very frustrating when this happens during working hours

Organizational Challenges Faced

Hybrid work was important duing pandemic times and was definitivelly a challenge for organizational culture.Organizations need to create a culture that is supportive of both in-office and remote employees. This may involve things like creating clear expectations, providing training and support, …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Organizational Challenges Faced

One of the most difficult challenges that we have to faced, was to transmit the culture of use the remote tools to our employees, some of them used to prefer the face to face meetings, at the beginnig was a little difficult to change from that to the new kind of virtual meetings.

Impact on Organizational Challenges

It has a big impact to our company right now. We are using Webex App every day to connect to every department of the company. We use Webex App to chat for any request to and other employees we use Webex App to have meetings even if we are at the same office.

Hybrid Work Experience

For us it is a new way of work, we are more connected with this kind of tools in different forms, we have teams for any project in the organization, we use meetings for any follow-up of a new or current project. This tool is essential for our work day by day in the organization.

Organizational Challenges Faced

Migration to soft client had to be done within weeks. It was a fairly simple process. Issues mainly experienced with use adoption and security.

Impact on Organizational Challenges

A big challenge was getting staff working securely remotely, this we greatly made easier with the Webex App and Cisco's collaboration architecture flexibility.

Hybrid Work Experience

Better collaboration. Flexibility in working hours. Better time management. Productivity went up. Better work-life balance.

All-in-one Platform

Integrated with on-prem CUCM for calling functionality. Now a simple and easy tool to use for calling.

Security

Very secure and reliable, making it a good option for enterprises.

Ease-of-Use

Simplification in the app is great as users want ease of use. The noise suppression is amazing, did not think it would work that well.

Cisco Products Used for Hybrid Work

Webex Meetings Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Headset 500 Series

Cisco Products Used for Hybrid Work

Webex App Cisco Webex Desk Camera Cisco Headset 700 Series Cisco Catalyst Switches Cisco Aironet and Catalyst Access Points

Organizational Challenges Faced

Finding the right tools quickly was a challenge as we needed to be operational as soon as possible. We were testing several products in parallel and had very tight deadlines to provide feedback to make purchasing decisions. With more time we may have been able to find products that integrated …

Impact on Organizational Challenges

It had helped with keeping everyone connected. The main two products we use Webex App for calling and meetings and APs to provide users more mobile access, so they do not need to be close together to access network drops.

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido Cisco Webex Room Series

Organizational Challenges Faced

We use a hybrid system in our organization but have not faced any challenges as far as I know.

Impact on Organizational Challenges

Sharing data has become much easier with the Webex App. Connecting with users now has become so much easier. Meetings, videos, screen-sharing, and whiteboards help a lot to recreate the office environment virtually.

Adoption

WebEx is used frequently for official meetings, Webinars, meetings with externals etc. The Webex app caters to a diverse range of users within organization. It is used by executives, managers, employees, remote workers, sales teams, customer support teams, IT departments, and various other …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

I was not a part of implementation but I manage the Webex accounts, Webex rooms for the Users in my organization and my customer to provide them support.

Impact on Organizational Challenges

The first thing was that after implementing it, the issues that normally came across were Users asking how to schedule meetings series, how to add to Outlook calendar, etc. But after a while, it went smooth and now few issues come from Users regarding Webex.

Hybrid Work Experience

They at first have had issues with creating meeting series, organizing event or webinars. But after a while, it all progresses smoothly.

Other Products Considered

As compared to others, Cisco is quite well. But for new Users who are new to collaboration tools, they might need a little knowledge before getting started with WebEx.

All-in-one Platform

**Webex Calling:** The integration of Webex Calling with the Webex app enables users to manage their calling needs directly from the collaboration platform. This integration likely streamlines communication, allowing users to make and receive calls seamlessly during meetings and messaging …

Security

1. **Interoperability:** Webex supports interoperability with various devices, platforms, and communication systems. Users can join Webex meetings from different devices (desktops, laptops, smartphones, tablets) and operating systems (Windows, macOS, iOS, Android) without any additional steps.
2. …

Ease-of-Use

The user-friendly interface of the Webex app makes it easy for participants to join meetings seamlessly. Features like automatic noise suppression enhance the meeting experience by eliminating background noise, leading to more focused discussions and increased meeting efficiency. Note-taking …

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features

Chat (577)
8.9
89%
Mobile Access (509)
8.8
88%
Discussions (521)
8.7
87%
Notifications (568)
8.6
86%

Reviewer Pros & Cons

View all pros & cons

Easy configuration and integration with Webex peripheral devices.
Smoother integration with non-Cisco devices and software.

Verified User

Engineer in Information Technology

Building Materials Company, 1001-5000 employees

Troubleshooting Session with clients.
Its UI is very feature rich, hence a lot of unnecessary coloring is observed.

Verified User

Analyst in Information Technology

Information Technology & Services Company, 1001-5000 employees

Video Reviews

8 videos

View Playlist

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review

03:47

Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review

03:01

User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools

02:09

View more videos

Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Meet Plan

$13.50

Cloud

user/month

Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Avg 7.8

7.6
Task Management
(303) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.3
Gantt Charts
(136) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
8.2
Scheduling
(418) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
7.9
Workflow Automation
(200) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8.8
Mobile Access
(509) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
8
Search
(427) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
8.2
Visual planning tools
(222) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5

Avg 8.0

8.9
Chat
(577) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
8.6
Notifications
(568) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
8.7
Discussions
(521) Ratings
Users can join groups or message boards for forum-style collaboration.
8.4
Surveys
(277) Ratings
Users can create and participate in surveys to get input from other collaborators.
8.1
Internal knowledgebase
(255) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
8.2
Integrates with GoToMeeting
(151) Ratings
Integrates with GoToMeeting for web conferencing.
8.6
Integrates with Gmail and Google Hangouts
(175) Ratings
Integrates with Gmail and Google Hangouts.
8.6
Integrates with Outlook
(382) Ratings
Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1

Avg 8.1

Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

Seamless collaboration across devices, locations and organizations:

Any computer, tablet, phone, browser or Webex Device can be used to connect
Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration

Power engaging interactions with more ways to participate

Removes language barriers with real-time language translation into 100+ languages
Enables audiences to share their reactions with animated emojis and gesture recognition
Real-time collaboration on documents and whiteboards
Encourages more participation with polling, Q&A and breakout rooms

Unlocking more productivity with AI-powered innovations

Makes meetings more productive with automatic transcriptions, summaries and highlights
Reduces disruptions with background noise removal and voice enhancement
Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

Supported: Task Management
Supported: Gantt Charts
Supported: Scheduling
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Supported: Visual planning tools

Communication Features

Supported: Chat
Supported: Status updates and activity feed
Supported: Notifications
Supported: Comments and feedback
Supported: Discussions
Supported: User directory and online status
Supported: Sharing and privacy
Supported: Surveys
Supported: Internal knowledgebase
Supported: Integrates with Skype
Supported: Integrates with GoToMeeting
Supported: Integrates with Gmail and Google Hangouts
Supported: Integrates with Outlook

File Sharing & Management Features

Supported: Versioning
Supported: Document files
Supported: Image files
Supported: Video files
Supported: Audio files
Supported: Document collaboration
Supported: Shared folders
Supported: Access control
Supported: Advanced security features
Supported: Integrates with Google Drive
Supported: Integrates with SharePoint
Supported: Device sync
Supported: Web interface
Supported: File change notifications
Supported: Simultaneous editing

Webex App Videos

Webex App

Pairing and sharing on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Webex App Downloadables

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 8.9.

The most common users of Webex App are from Enterprises (1,001+ employees).

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(1557)

Attribute Ratings

Reviews

(1-25 of 27)

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Companies can't remove reviews or game the system. Here's why

March 22, 2024

Webex App proves to be the best application for remote and hybrid users

Freddy Tabet

Unified Communication Engineer

LookingPoint, Inc. (Information Technology & Services, 11-50 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

Help Desk to make sure the App runs smoothly and basic setup and installation.
UC Engineer to make sure collaboration is working.

October 30, 2023

What a great product!

Verified User

Paraprofessional in Professional Services

Information Technology & Services Company, 1001-5000 employees

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

I don't know, actually. Not had the need for support yet.

October 04, 2023

Why or why not chose webex.

Raihan Sheikh

Programmer Analyst

HCLTECH (Information Technology & Services, 10,001+ employees)

Score 8 out of 10

Vetted Review

Verified User

Support Headcount Required

10000

We need skilled peoples who have experience of working with Webex and have knowledge of its functions including the integrations it provide. Also they have the knowledge of administrating Webex.

September 09, 2023

Cisco for everyone

Chethan Chandra

IT Technology Principal Consultant

SAP Labs India (Information Technology & Services, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

The internal support were typically skilled in Network and IT support as with any Software company.

September 01, 2023

One place to gather them all!

Verified User

Manager in Sales

Information Technology & Services Company, 11-50 employees

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

Our IT team takes care of all infrastructure and collaboration tools with voice, security and networks infrastructure skills. As our culture, the company promotes basic education to IT team into those 3 main pilars, and let the professional choose the architecture to deep dive after that. As Webex App is very easy to manage due to Control Hub single pane of glass, that represents very low work on support on a daily basis.

August 01, 2023

Let's Colaborate on that with Webex Teams!

Jeremy Shupick

Network Administrator

Wyoming Machinery Company (Construction, 501-1000 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

The types of people or skills required to support Cisco Webex Teams?... let's see here... The people (like myself) that love to put the tools for collaboration in the hands of users! The skills?... As long as your willing to learn anyone can learn how to support Cisco Webex Teams!

July 28, 2023

Webex App the Robust Collaboration Tool

jeffrey moura

customer success manager

Orange business services (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Support Headcount Required

3000

we initially had 3000 users to support.

the scope was mainly french users that were involved on internal and external meetings where they had to use webex

July 27, 2023

Simply the BEST collaboration alternative

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

Score 10 out of 10

Vetted Review

Support Headcount Required

We don't have in-house support for Cisco Webex Teams.

We do have our IT department for first use cases, but we usually don't need any support for daily usage of Webex Teams.

It's really easy to use and very self explained, being the interface itself or maybe the first-use wizard once you upgrade to a version having any significant changes.

July 25, 2023

A great collaboration suite to integrate with Cisco UCM

Verified User

Engineer in Sales

Telecommunications Company, 10,001+ employees

Score 8 out of 10

Vetted Review

Support Headcount Required

Because Webex is a non-standard product, there is really no in-house support.

July 25, 2023

Webex App. How easy is it?

Christopher Cavendish

Senior Voice / Collaboration Engineer

Insight Global (Information Technology & Services, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

General support team

March 25, 2023

The Webex App provides an effective and dynamic communication environment.

Verified User

Analyst in Marketing

Consumer Goods Company, 201-500 employees

Score 9 out of 10

Vetted Review

Verified User

Support Headcount Required

IT support employees are responsible for keeping this robust platform operational.

February 11, 2023

Feedback on Webex App

Florin Pascu

ITA (Research, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Support Headcount Required

not advanced skills to support webex app

February 11, 2023

good

Verified User

Engineer in Engineering

Education Management Company, 11-50 employees

Score 7 out of 10

Vetted Review

Verified User

Support Headcount Required

Generic user support skills and experience with Webex platform

February 06, 2023

Get Webex (Teams)

Flemming Ortvald

Senior Consultant, Cisco UC

TDC NetDesign (Information Technology & Services, 201-500 employees)

Score 10 out of 10

Vetted Review

Support Headcount Required

knowledge of general UC functions

October 22, 2022

Amazing app with great features

RAJESH VENGILOT

Lead (Unified Communications)

Tata Communications LTD (Information Technology & Services, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Support Headcount Required

It’s require expertise on the WebEx control hub to support WebEx app.

October 22, 2022

Webex App Review

Halil Bilal Çelik

Infrastructure Senior Specialist

KoçSistem (Information Technology & Services, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Support Headcount Required

October 06, 2022

WebEx App, the Communication tool, you didn't realize how much you needed.

Matthew Arnold

Solutions Architect - Mountain States

ConvergeOne (Information Technology & Services, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Support Headcount Required

Not sure how many internal technical resources support our WebEx environment. We do have engineers with access to Control Hub to maintain our company WebEx account and provide support for users.

July 10, 2022

Webex App centralized app!

David Castro Fernandez

Network Architect

TTEC (Information Technology & Services, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Support Headcount Required

100

Required skills in cloud App, network security, voice over IP experience as well.

April 20, 2022

Jabber is a Solid but not stellar IP phone software

Jason White

Manager End User Services

CDK Global (Computer Software, 5001-10,000 employees)

Score 6 out of 10

Vetted Review

Verified User

Support Headcount Required

Jabber is supported by our entire Help Desk, though primarily calls regarding Jabber are handled by our second-level support. They install and support the software and call functionality, as well as handle the provisioning and de-provisioning of all Jabber devices. We also have an internal phone team that handles engineering level and backend support.

December 08, 2021

Better Options but May be Your Option

Cara Jay

Manager

Places for People (Hospital & Health Care, 201-500 employees)

Score 7 out of 10

Vetted Review

Verified User

Support Headcount Required

Technically we do not have anyone to support WebEx. We not not have any accounts set-up for WebEx. Even though we do not have any accounts set-up for WebEx. We utilize web ex and have IT staff who support our staff in utilizing WebEx on an on going basis which helps with use.

December 06, 2021

Easy learning curve and tight integartion

Siddharth Goyal

Software Engineer

Jaypee University of Information Technology (Computer Software, 201-500 employees)

Score 3 out of 10

Vetted Review

Verified User

Support Headcount Required

The Feature to keep the backup the messages automatically is lacking here. You have to manually store the messages if you have to store. It will not automatically store. If you forget then the whole message history is gone. Also in Group chat we can't make a group call. Only we can share screen in the Group.

November 04, 2021

Webex App = Easy to communicate

Christina Bement

Customer Success Manager

Marco Technologies LLC (Information Technology & Services, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Support Headcount Required

Once it is set up it works - I have not had many support tickets other than training.

February 09, 2021

WebEx Teams is the Best Business Collaboration Platform Around.

Brian Munn

Network Services Manager

M. J. Electric, LLC (Construction, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Axel David Olivares Hernández

Support Headcount Required

Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.

May 27, 2020

Cisco Webex Teams Review

IT Manager

Gemex (Oil & Energy, 51-200 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

Knowledge in technical support
Experience in videoconferencing equipment

December 06, 2019

Super easy to use and feature-rich

Ray Levron

Programmer / Analyst

Tennessee Housing Development Agency (Government Administration, 201-500 employees)

Score 10 out of 10

Vetted Review

Verified User

Support Headcount Required

There are really no certain skillsets required for jabber. The people in our agency that use it have all sorts of skills. There are business analysts, directors, support specialists, developers, database administrators, etc. Jabber is simply very easy to use. If you can type, you can use jabber. You don't have to utilize advanced features to use it.