Webex App Reliability & Availability 2023

Webex App

Starting at $0 user/month

Overview

What is Webex App?

Webex App brings together Calling, Meeting and Messaging modes of collaboration in order to create a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations

· Use any computer, tablet, phone, browser or Cisco devices to...

Connecting trough Webex

9 out of 10

February 08, 2023

We use Webex as our video and chat tool for internal and between government parties. We also have arround 3000 Webex boards for hybrid …

A quick review for Webex App

8 out of 10

February 07, 2023

I use the Webex App in everyday work for collaboration; we resell it to other customers and companies who want to transform the way they …

Webex app is the only way for collaboration.

10 out of 10

February 06, 2023

I use Webex for all types of communications with other employees in my company, messaging, meetings, calling, and sharing files. We also …

Get Webex (Teams)

10 out of 10

February 06, 2023

We routinely utilize Webex (Teams) for both group, department and company wide collaboration.
Also a great tool for customer interaction.
The…

Collaboration Experience with Webex App

9 out of 10

February 06, 2023

In my role, we use Webex App as the daily driver in terms of collaboration. From Instant Messaging, Video Calling, and Group …

Webex Ambassador Program

9 out of 10

February 01, 2023

Webex is our main comminications tool on our company, we use it as the main source of communication in and out of our organisation, the …

Webex App, Great UI for unified collaboration toolset.

8 out of 10

January 25, 2023

We use the entire Webex Suite, messaging, integrated UCM calling, and Meetings. Webex helps us to keep in quick and constant contact …

Webex App is the key to easy comms

10 out of 10

December 30, 2022

I use Webex every day for contacting colleagues and customers. I find it makes life so easy for phone calls, IM, calendar reminders and I …

Cisco Webex App

10 out of 10

December 29, 2022

Webex App is being used to do the online training for our customers and all remote work tasks are conducted by using the Webex App.

Webex App is so much more under the hood than is seen by the naked eye.

10 out of 10

December 28, 2022

We use it between our company and all our customers on Webex using spaces and calling and sharing and chatting, escalating to meetings, …

The best app that there is.

9 out of 10

December 18, 2022

I use Webex App on a regular basis to take meetings. It has a really simple user interface and great video and audio quality. I can easily …

WebEx App - Essential Work Communicator

10 out of 10

December 16, 2022

WebEx is a must have! It's an essential all-in-one communication tool which allows me to easily manage my day. It allows me to get in …

Let's Colaborate on that with Webex Teams!

10 out of 10

December 14, 2022

To collaborate on projects and quick chats in our department. I do wish more of our company would adopt it as I believe it is a great tool …

Webex App maintains solid & reliable product delivery.

8 out of 10

December 10, 2022

The Webex App is used in our organization for internal company-wide meetings. Our C-Suite Executives usually utilize it for quarterly …

Webex a App for all seasons.

9 out of 10

December 01, 2022

We all use the app. Some of us use the integration with Teams. I personally have found the app fantastic and productive. It provides …

Read all reviews

How Webex App Differs From Its Competitors

All-in-one Platform

We are using Cisco Webex devices and combined with Webex app they work smoothly, also some Webex App BOTs integrated to CUCM for seemless management

Security

it works well without the need for 3rd party apps or tools, it also provide APIs to build any customized solution based on Webex

Ease-of-Use

We work from home therefore the automatic noise suppression is really helpful and noticeable.

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Enhanced work / life balance, making it a lot easier to fit in everyday challenges with keeping productive at work.
Optimized commute, beeing able to avoid getting stuck, without sacrificing work dutys.

All-in-one Platform

Deliver training, hosting meeting around the world, and using WebEx app in DevOps chat bot interactions, you can integrate any Cisco solutions easily. Exchange any kind of data , photo, documents, datasheet, voice or video messages. That amazing. The white board is very interesting feature that …

Security

I am satisfied with all that Webex App offers us in terms of automating everything concerning interoperability, security as well as the management of all the parameters concerning the participants or even the organizers. An example of a feature that I like in a collaborative environment is the …

Ease-of-Use

I appreciate the AI-enabled innovations such as automatic noise suppression; the sound is very clear using this feature and I love it. I can use WebEx App every where I was even then there noises around me, at work office, at home When my children play behind me, also on train or on my car

All-in-one Platform

We also use Cisco Jabber and Cisco Webex Meetings. I do feel at some point they will combine Cisco Jabber and Cisco Webex Teams I just wonder which they will primarily go with or if they will continue to advance both to where it doesn't matter which one you have.

Security

I do wish I had a report (and maybe there already is) but a report that showed me usage of Cisco Webex Teams. I do like how easy it is for the user to run it and expand on spaces to their liking. I do like how it is encrypted end to end.

Ease-of-Use

Every update they come out with keeps surprising me! I have not had the pleasure of using the features that are listed but I can't wait to try them. I believe they will be the best! The user friendliness of Cisco Webex Teams has made it easier for our users to use it. I just wish the features they …

All-in-one Platform

I've used to use my deskphone integrated with Cisco Webex App, that allow me to take calls more comfortably while I work in my desk. Also, another important feature I've used to use is transfer calls from my desk or notebook to my mobile phone, or from mobile to my deskphone. Due to this I could …

Security

Cisco Webex App was the most easy to use, to set up meetings and control who is in the meeting, who wants to get access and those who will present or share content. I've also worked with MSFT Teams during pandemic, but Webex App has a user interface more intuitive than MSFT Teams. The old …

Ease-of-Use

We don't use real time transcription in the company so I don't have much experience to formulate a concrete opinion about that. We do use note taking and thats is a really nice feature that helps to get back important points, subjects and aspects discussed in a meeting. The automatic noise …

All-in-one Platform

We have integrated Miro as a tool to help us better collaborate internally and externally.
Having Miro allows our users to more easily build, plan, and progress projects and team building materials

Security

Having sensitive data constantly flowing through a company is a very hard thing to manage. With Webex, knowing that the chat logs are encrypted helps us tremendously, especially from an auditing standpoint. For what we use it for day to day including chat, meetings, recordings and file sharing I …

Ease-of-Use

With the introduction of noise suppression and real-time transcription we have seen an increase in our users productivity. In the past we had some users who would miss calls, meetings and events due to poor audio or being in a bad location at the time of the appointment. With noise suppression and …

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Cisco Catalyst Switches Cisco AnyConnect Cisco Secure Access by Duo

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

The implementation is complete and the team that implemented the Cisco solutions did not present any problems

Impact on Organizational Challenges

Our collaborators can meet at any time without having to travel to another office, which increases productivity and makes better use of time

Hybrid Work Experience

Our collaborators say that they work better from home, and have a better quality of life, the hybrid model has reduced the levels of stress caused by traffic

Other Products Considered

Before we used two products for remote sessions with our clients and we had audio problems, when we started using webex we saw that the platform is more stable and the audio quality is superior

Security

We are satisfied in all aspects, our messages are transmitted encrypted, which gives us an extra layer of protection and privacy of our data

Ease-of-Use

During the pandemic, remote sessions became the rule and AI filters for noise reduction allowed us to have sessions without the annoying noises.

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

Due to the pandemic, we had to stand up our hybrid work solution pretty quickly. It is pretty mature at this stage in time as more than half our workforce now exclusively works from home. There was a lot of testing involved, and making sure our VPN and network solutions were fully optimized to …

Organizational Challenges Faced

There were political issues and funding issues as well that interfered with our project of implementing hybrid work via WebEx. Multiple teams that were not familiar with each other were forced to work together to achieve a common goal. This did cause a longer than anticipated delay in the …

Impact on Organizational Challenges

Due to Cisco's WebEx having high availability, our workforce was able to join WebEx meetings from their laptop, desktop, or mobile phone. Whether they were in the office or at home, or even on the road due to travel, this solution helped users collaborate in meetings effectively. This was …

Hybrid Work Experience

The flexibility of working from virtually anywhere, has really helped us in achieving productivity. WebEx support has been fantastic in helping us achieve our goals of implementing a hybrid work model within our organization. We have seen fewer incidents from end users due to the reliability and …

Other Products Considered

We have used Zoom, Microsoft Teams, and Skype for Business for meetings, however, they all did not fit the bill as well as Cisco WebEx did in terms of our strategy for implementing hybrid work. The ease of use and the overall high reliability with minimal service incidents made it an easy choice …

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

I use Webex Meetings for teleconferencing and online meetings with clients. Its web conferencing feature is a must-have. I used it to manage my work from home. It helped me to take webinars, and video meetings. It also helped me to provide guidance to my team members from home. It also helped me …

Organizational Challenges Faced

The main challenge is when we work from home, it gets very tough to maintain the corporate culture. Here Webex helped me with this. It allowed me and my team members to connect with each other. This culture dramatically improved the productivity of my team members. People were feeling the work …

Impact on Organizational Challenges

Meetings, webinars, and conferences are extremely crucial for the success of any business. Webex app, created by Cisco, the leading enterprise solution for online meetings, screen sharing, online conferencing, and webinars, is a must-have for any company. With this app, you will be able to connect …

Hybrid Work Experience

Or one of the best experiences was that we experienced the corporate culture during the work-from-home. Along with this, meant tasks like file sharing, and communicating with each other were also very easy and people were able to store the files on the cloud so other people can easily access them. …

Other Products Considered

Cisco's hybrid working system is a great tool for my business. I don't have to worry about going to the office every day and I'm able to get my work done wherever I am. I'm working with my team and clients while seeing them in real time! Plus, we can chat and share our screens, so we're always in …

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

My company implemented a hybrid work-solution for 100% of global employees (10,000+ total FTEs) in January 2021. All employees are allowed to work from any location (within their country-of-hire only due to taxation reasons). We have some of our physical offices open if anyone wants to go into the …

Organizational Challenges Faced

As expected, some employees feel disconnected from others and very isolated at home. This is especially true for those new to the company, or new to their teams. The informal transfer of information (water cooler conversations) definitely has value and this became impossible for emloyees working …

Impact on Organizational Challenges

Webex has become an essential part of my comapny's daily work routine. I use it daily to communicate with team members from around the world. Prior to the pandemic, Webex was simply a helpful tool, but now it indispensable. My colleagues hold all meetings and send each other chat messages via Webex.

Hybrid Work Experience

We have experienced a wide range of expected and surprising results. Most employees are supportive of the hybrid work model since it allows for much greater flexibility and work life balance. This is especially true for those who have late night or early morning meetings with global colleagues. …

Other Products Considered

WebEx has a much simpler interface than similar remote meeting tools like MS Teams and Google Meets. WebEx also has a good balance of ease of use and extra features. The learning curve is much steeper with MS Teams, which is why my company decided to leverage our existing base of WebEx users and …

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

Implementing a hybrid work solution can be difficult if not using fully fledged tools to keep a track on the productivity. With proper planning and work analysis, people can be divided into different segments and based on the same one can define the ratio for Work from anywhere vs Work from Office …

Organizational Challenges Faced

Everyone has a different timing preference when it comes to flexibility. Their needs and preference sometimes might not align with hybrid policies. Some only wants work from home, while for some they might only want to work from office due to resource constraints. Balancing everything out and …

Impact on Organizational Challenges

With Cisco's collab products, majority of challenges could be overcome, and these collaboration tools doesn't require anything other than what employees already have- A Laptop and Internet :) With features like noise cancellation and Background Blur/Change, one can make sure that they can attend …

Hybrid Work Experience

Using hybrid model it has been observed that the productivity has been increased. At the same time availiability of team is also improved. On-Call got converted into On-Demand which not only saves money for the organization but also gives flexibility to employees. One can do their daily chores and …

Other Products Considered

Cisco products comes with an assurance of decades old trust, resilience and security. The quality is unmatched and unparallel experience makes it best in class. With improving technology with every update, it provides users with an experience to be always ahead in the market. With multiple …

Hybrid Work Experience

Initially we had some difficulties in coping up but now everyone is used to the new environment

Other Products Considered

We use Cisco vpn and Cisco WebEx due to their reliability

All-in-one Platform

In our environment we have collaborated Cisco WebEx teams with Cisco unified communications manager wherein the user registers to Cisco WebEx cloud for messaging services and utilises CUCM for calling functionalities.

Security

Webex teams does a good work in providing calling and meeting features.

Ease-of-Use

Automatic noise suppression really helps if we are in a noisy environment.

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

Hibrit çalışma ile toplantılara bakış açısı aslında yeterince değişti. Toplantılar daha hızlı ve daha anlamlı hale geliyor. Her toplantıya katılacak personel istedikleri yerden katılabilirler.

Impact on Organizational Challenges

Not being able to intervene when a physical action has to be taken.

Hybrid Work Experience

It facilitated the meetings. We were able to communicate easily without going near each other.

Other Products Considered

Cisco is a big company, easy to use quality of products. There are few bugs and it provides continuous support to its applications.

Security

It offers options such as faster meeting creation and management, and setting the number of participants.

Ease-of-Use

Trying to use all applicable features. Example: Remote working offers opportunities such as editing the voice of a person attending a meeting in audio environment.

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

Fortunately, we tried to implement Webex App before the pandemic, so it was very smooth transitioning from a hybrid way of work to a complete remote environment... after the pick of the pandemic it was also smooth to come back to a hybrid way ok work again. Having a tool like that empowers you to …

Organizational Challenges Faced

The main organizational challenges we faced as we planned or implemented hybrid work where: -keep up the good communication -deal with 'home' problems while remote working -trying to have remote events to socialize and not always only work -increment even more the need of remote calls to try to …

Impact on Organizational Challenges

It helped us maintaining a smooth communication between all the distinct departments and units inside our company. Using that tool before the pandemic period helped us overcoming many of the challenges typical of that period... our company was already prepared and the transition was smooth and …

Hybrid Work Experience

The transition was quite smooth, apart from the emotional instability, we took a little to change our habits and work fully using a hybrid work model. We were worrying about our clients, but the most of them who were provided with some hybrid work tools, were working smoothly and without any major …

Other Products Considered

Cisco is a synonym of security and tons of year of experience in the networking and hybrid solutions... you know, hybrid work models are not new, they were around already several years ago... anyway the pandemic period accelerates its adoption and also abruptly obliged to face the new reality over …

All-in-one Platform

We use all the WebEx features and also use Vimeo for WebEx so that we can easily share our video content with team members, either individually or in groups. It is very handy having an app that lets you chat and set up meetings with your contacts, and also makes video sharing simple.

Security

The Webex App provides an excellent and secure environment for our teams to chat, meet and collaborate with each other in a straightforward, simple interface. There are a number of handy features like automated emails for meetings and events, cross-platform interactions between PC and mobile, and …

Ease-of-Use

Although I have yet to use all these features, the features like noise suppression on meetings and calls is really excellent. The app seems to very efficiently recognize and eliminate background noises without affecting the conversation. The transcription feature is also remarkably accurate and …

Ease-of-Use

Cisco Webex provides an easy-to-share option for all types of content during the meeting. From videos to PowerPoint presentations, the host can share the content with the attendees. This makes it easy for businesses to conduct a perfect session and presentation with marketers and investors. the …

Ease-of-Use

It is an all in one solution. We could chat, start meetings, have calender integration. Not have to use multible tools for that

Ease-of-Use

I haven't used Workflow in Webex. I recall that Cisco was one of the first to enable noise suppression and transcription. Taking minutes of the meeting was never anyone task again!

Ease-of-Use

We have really used noise suppression and personalization. It has made our meetings more effective without the background distractions.

Security

For us it works and happy I don't need to worry about security.

Ease-of-Use

Webex AI-enabled innovations, such as noise suppression is very useful for the hosts to conduct meetings in a busy office workspace and even in the outdoors if needed. Real-time transcription enables the attendees to get the idea of the meetings held even if they are in a noisy environment or …

All-in-one Platform

Cisco collaborating with Google Drive is very useful while sharing data with other inmates. Since many of my employees and colleagues use Google cloud drives for storing tons of data for a cheaper price offered by Google. It's easy for them to sync across platforms like Webex so that they need not …

Security

Webex provides best-in-class security features while comes to privacy. Its integration with other cloud providers makes it easy for the participants to share their data and resources with the desired participants. The host settings have so many features that an average person struggles to find the …

Ease-of-Use

The automatic noise suppression was a great addition to Webex App. As everyone works from home, background noise was terrible, so with this feature, now we can enjoy the fruitful discussion without the dog, cats, and children interruptions.

All-in-one Platform

BTC (Bell Total Connect) which is built on broad soft of Cisco, with Webex integration.

Security

I care about security, collaboration, and meetings, and I think Webex meets these needs really well.

Customer Support

The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the …

Adoption

We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate …

Ease-of-Use

User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.

All-in-one Platform

We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.

Security

Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.

Customer Support

Cisco supports us totally in case of any problem. Until now we had haven't had any problem with the tool.

Adoption

It is very easy to use and the best on mobile.

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Best of

2023

Best of

2023

Best of

2023

Popular Features

View all 23 features

Chat (360)
9.0
90%
Mobile Access (329)
8.9
89%
Discussions (336)
8.8
88%
Notifications (354)
8.6
86%

Reviewer Pros & Cons

View all pros & cons

Noice reduction
Connecting from the Webex app into personal Webex rooms

Maarten Beijl

IT Architect

Belastingdienst (Government Administration, 10,001+ employees)

Collaboration
The look and feel

Verified User

Team Lead in Engineering

Telecommunications Company, 10,001+ employees

Video Reviews

7 videos

Record a review View Playlist

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review

03:47

Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review

03:01

User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools

02:09

View more videos

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Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Meet Plan

$13.50

Cloud

user/month

Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

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Product Demos

Bring together your people, partners and customers | Webex Messaging

00:43

Security is at our core | Webex by Cisco

01:01

Everyone together now | Webex App

01:07

Pair and share on the Webex App

03:18

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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.3Avg 7.9

8.3
Task Management
(198) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
7.7
Gantt Charts
(113) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
8.7
Scheduling
(291) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
8
Workflow Automation
(156) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
8.9
Mobile Access
(329) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
8.1
Search
(266) Ratings
Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.
8.2
Visual planning tools
(176) Ratings
Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5Avg 8.0

9
Chat
(360) Ratings
Instant messaging tool allows users to communicate with select other users in real-time threads.
8.6
Notifications
(354) Ratings
Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.
8.8
Discussions
(336) Ratings
Users can join groups or message boards for forum-style collaboration.
8
Surveys
(222) Ratings
Users can create and participate in surveys to get input from other collaborators.
8
Internal knowledgebase
(204) Ratings
Users can author or access “How-to” help and reference tips about internal processes.
8.3
Integrates with GoToMeeting
(131) Ratings
Integrates with GoToMeeting for web conferencing.
8.2
Integrates with Gmail and Google Hangouts
(159) Ratings
Integrates with Gmail and Google Hangouts.
8.7
Integrates with Outlook
(310) Ratings
Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.3Avg 8.1

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex App?

Webex App brings together Calling, Meeting and Messaging modes of collaboration in order to create a seamless, engaging, inclusive and intelligent experience.

Seamless collaboration across devices, locations and organizations

· Use any computer, tablet, phone, browser or Cisco devices to connect

· Collaborate with people outside an organization as easily as those inside

· Minimize app switching with bi-direction integrations with other popular business apps

Make collaboration more interactive and engaging

· Reduce disruptions with background noise removal and voice enhancement

· Enable audiences to share their reactions with animated emojis and gesture recognition

· Improve audience engagement with next-gen dynamic polling and Q&A by Slido

· Customized the stage layout to focus on the content and people that matters most

Make collaboration more inclusive

· Remove language barriers with real-time language translation into 100+ languages

· Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido

· Encourage everyone to participate with breakout rooms that enable smaller group discussions

Help users work smarter

· Make meetings more productive with automatic transcriptions, notes and highlights

· Utilize spaces to schedule team meetings and have recordings and transcripts automatically stored in the spaces for easy access

· Monitor and manage work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

Supported: Task Management
Supported: Gantt Charts
Supported: Scheduling
Supported: Workflow Automation
Supported: Mobile Access
Supported: File tracking
Supported: Tagging
Supported: Search
Supported: Integrates with other Project Management Tools
Supported: Visual planning tools

Communication Features

Supported: Chat
Supported: Status updates and activity feed
Supported: Notifications
Supported: Comments and feedback
Supported: Discussions
Supported: User directory and online status
Supported: Sharing and privacy
Supported: Surveys
Supported: Internal knowledgebase
Supported: Integrates with Skype
Supported: Integrates with GoToMeeting
Supported: Integrates with Gmail and Google Hangouts
Supported: Integrates with Outlook

File Sharing & Management Features

Supported: Versioning
Supported: Document files
Supported: Image files
Supported: Video files
Supported: Audio files
Supported: Document collaboration
Supported: Shared folders
Supported: Access control
Supported: Advanced security features
Supported: Integrates with Google Drive
Supported: Integrates with SharePoint
Supported: Device sync
Supported: Web interface
Supported: File change notifications
Supported: Simultaneous editing

Webex App Videos

Maximizing productivity with messaging in the Webex App

Security is at its core | Webex by Cisco

Everyone together now | Webex App

Pair and share on the Webex App

Webex App Competitors

Webex App Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Webex App Downloadables

Frequently Asked Questions

Slack, Zoom, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Chat highest, with a score of 9.

The most common users of Webex App are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(1086)

Attribute Ratings

Reviews

(1-1 of 1)

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Companies can't remove reviews or game the system. Here's why

February 09, 2021

WebEx Teams is the Best Business Collaboration Platform Around.

Brian Munn

Network Services Manager

M. J. Electric, LLC (Construction, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.

Pros and Cons

WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens

WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.

Likelihood to Recommend

WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever.

Webex App Feature Ratings

Project Management (7)

65.71428571428571%

6.6

Task Management: 80%
8.0
Gantt Charts: N/A
N/A
Scheduling: 70%
7.0
Workflow Automation: 60%
6.0
Mobile Access: 100%
10.0
Search: 90%
9.0
Visual planning tools: 60%
6.0

Communication (8)

60%

6.0

Chat: 100%
10.0
Notifications: 100%
10.0
Discussions: 100%
10.0
Surveys: 50%
5.0
Internal knowledgebase: N/A
N/A
Integrates with GoToMeeting: N/A
N/A
Integrates with Gmail and Google Hangouts: 50%
5.0
Integrates with Outlook: 80%
8.0

File Sharing & Management (8)

38.75%

3.9

Versioning: N/A
N/A
Video files: 90%
9.0
Audio files: 90%
9.0
Document collaboration: N/A
N/A
Access control: N/A
N/A
Advanced security features: N/A
N/A
Integrates with Google Drive: 50%
5.0
Device sync: 80%
8.0

Return on Investment

WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
Users now have an easy to use product that allows faster communication and information at your finger tips.

Customer Support

Adoption

Systems Integrated With

Active Directory for user creation
Microsoft Azure for SSO authentication
Cisco Call Manager
Exchange calendar

Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.

Alternatives Considered

Skype for Business, Microsoft Teams and GoToMeeting

WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.

Support Rating

Cisco's technical support team is probably the best support solution hands down compared to any other company. Support issues are always handled quickly and professionally. Cisco always communicates any issues and status updates on support cases quickly and clearly. I would recommend Cisco WebEx support to anyone in need.

Usability

Cisco has made great progress over the last year or so to bring WebEx Meetings and WebEx Teams into a single solution. With the help of a Cisco partner we were able to integrate WebEx into some of our existing applications and environment. With some quick training our users are seeing the benefits of using WebEx and communication and productivity has increased.

Ease-of-Use

User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.

All-in-one Platform

Security

Cisco WebEx as a cloud solution makes it very easy and effective for our users to host and collaborate on projects and issues. Users can join from a wide variety of devices making it easy to use.

Users and Roles

400

Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.

Support Headcount Required

Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.

Business Processes Supported

Communication
Collaboration
File Sharing
User Support
Remote Workforce

Innovative Uses

Our safety department is using WebEx to quickly communicate safety related issues or concerns.
We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.

Future Planned Uses

In-house application integration for better, quicker communication and data sharing.
Safety Training sessions.
Emergency Notifications.

Likelihood to Renew

Great product that offers tons of features and integration options. There are other products that compete with Cisco but we believe WebEx is the best solution for our company and offers the best value for the money.

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.

Evaluation Lessons Learned

I don't believe we would change our process. WebEx was an easy choice based on other Cisco collaboration products we have used and implemented within the company.

Implementation Details / Implementation Partner

Implemented in-house
Third-party professional services

WWT

Implementation Phases

Change Management Lessons

Change management was minimal

Getting users on board early is key

Implementation Issues

User adoption. Change can be difficult
Management support for roll out.

Implementation Rating

Management involvement to get users to adopt is key. Users have a hard time changing to new software.

Training Types Used

Online training
in-person training

In-Person Training

We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.

Online Training

The online training is a great solution for some users. I prefer in person training.

Product Configurability

Cisco provides many option within WebEx's configuration to provide the best possible integration with your company. There are may settings you may never need to change but I like that they are available if I ever need them.

Configuration Lessons

I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

Nothing that what we have already mentioned in other sections.

Premium Support

Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.

Bug Resolution

Exceptional Examples of Webex App Support

In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.

Easy Tasks

Messaging
File Sharing
Screen sharing
Scheduling meetings
Adhoc meetings

Difficult Tasks

I don't believe any functions are difficult or cumbersome to use.

Mobile Interface Availability and Impressions

Yes

The mobile app for WebEx works just as well as the full PC based application. All shared information is available on all their platforms making it almost a seamless experience between devices.

Scalability

Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality.

Reliability and Availability

We have not ran into any availability issues or concerns with WebEx. Product reliability has been great.

Performance

I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi

Future Integration Plans

We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.