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Webex App

Webex App

Overview

What is Webex App?

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

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Recent Reviews

Webex App Review

10 out of 10
June 12, 2024
Incentivized
So we use it as a collaboration tool. We use it for things like tracking customer issues, high-priority incident handling, collaborating …
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Webex App Review

7 out of 10
June 11, 2024
Incentivized
The vein and blood of the company during covid because it's the only tool that we have that allows us to collaborate in many different …
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Webex App Review

10 out of 10
June 10, 2024
Incentivized
It's basically our main tool for communicating with more than two people. We'll just start up a WebEx meeting. We'll use it …
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Webex App Review

9 out of 10
June 05, 2024
Incentivized
Primarily to interact with Cisco Technical Assistance Centre (TAC) Engineers, external vendors/suppliers and to test new features / …
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Webex App review

10 out of 10
April 10, 2024
Incentivized
My organization uses the Webex App to facilitate fast and efficient collaboration needs. Whether on a desktop or mobile, the Webex app …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Chat (585)
    8.8
    88%
  • Mobile Access (517)
    8.8
    88%
  • Discussions (528)
    8.7
    87%
  • Notifications (576)
    8.6
    86%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

8 videos

Webex Allows Team Members to Easily & Quickly Connect and Participate in Meetings: User Review
03:47
Developer Leans on Webex to Support Meetings With Large Amounts of Attendees: User Review
03:01
User Review: Webex Provides Business With Modern Workplace Communication & Collaboration Tools
02:09
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Meet Plan

$13.50

Cloud
user/month

Meet + Call Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.9
Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.5
Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1
Avg 8.1
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Product Details

What is Webex App?

The Webex App brings together Webex Calling, Meetings, Messaging, Polling, Whiteboarding and Video Messaging into a single application, fostering effortless collaboration and unlocking more productive ways to work. The Webex App provides a comprehensive and intelligent collaboration experience across every workload, enabling users to securely connect, communicate and get work done anywhere.

Seamless collaboration across devices, locations and organizations:


  • Any computer, tablet, phone, browser or Webex Device can be used to connect
  • Secures collaboration with people inside and outside the organization •Minimizes app switching with integrated workflows across other business applications
  • Move calls or meetings to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration


Power engaging interactions with more ways to participate


  • Removes language barriers with real-time language translation into 100+ languages
  • Enables audiences to share their reactions with animated emojis and gesture recognition
  • Real-time collaboration on documents and whiteboards
  • Encourages more participation with polling, Q&A and breakout rooms


Unlocking more productivity with AI-powered innovations


  • Makes meetings more productive with automatic transcriptions, summaries and highlights
  • Reduces disruptions with background noise removal and voice enhancement
  • Monitoring and management of work-life balance and professional relationships with personal insights

Webex App Features

Project Management Features

  • Supported: Task Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Chat
  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Surveys
  • Supported: Internal knowledgebase
  • Supported: Integrates with Skype
  • Supported: Integrates with GoToMeeting
  • Supported: Integrates with Gmail and Google Hangouts
  • Supported: Integrates with Outlook

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Integrates with SharePoint
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Webex App Videos

Webex App
Pairing and sharing on the Webex App

Webex App Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.

Slack, Zoom Workplace, and Microsoft Teams are common alternatives for Webex App.

Reviewers rate Mobile Access and Chat highest, with a score of 8.8.

The most common users of Webex App are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(1570)

Attribute Ratings

Reviews

(1-25 of 398)
Companies can't remove reviews or game the system. Here's why
Janine Rose Aragoza | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Whenever we have issues with WebEx Meetings, mostly with large-scale meetings, we have always been able to pinpoint the cause of the issues (if any) whenever we make cases. One downside is during any issue, you would have to be aware and have important details of the meeting and the issue (including time stamps) on hand, as if not, the investigation would be delayed and/or not completed properly.
Mitchell Bumgarner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I work with Cisco TAC, at least once a week. They never fail to provide wonderful support, and are always willing to go above and beyond to find the answer to whatever might go wrong. They support their products and know them inside and out, much better than many other competitors. There are no hoops to jump through to get the thorough and fast support that you need. I even use Webex App to communicate directly with many of the TAC engineers that I work with.
Daniel Dammerman | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
I have had to manually get connected to meetings once or twice in the past and it seems like the agent was able to quickly plug me in when I was having difficulty. This is the only time I can recall using support, so I do not have much else to share on the topic
September 09, 2023

Cisco for everyone

Chethan Chandra | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Over the years I have never had a need to contact Webex support, it could only mean that the product is excellent. I know from our IT teams that administering/back-end wasn't easy for our global setup. I'm also aware that they had the necessary support and training from Cisco, most importantly the local support which most software companies didn't provide back then.
Thushitha A. Chandrasiri | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We can get support from the Webex user Community page more easily, without any cost of standard or premium support. More topics and problems are addressed there, so most of the problems can be analyzed and resolved with the posts of the community page. I have not used the Webex/Cisco standard or premium support so, far, so no understanding of the quality.
August 04, 2023

Webex the App

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It seems ok, we have had a few issues in the past but the Webex App support has been pretty good in identifying the problem and giving solutions to the issues. So overall, fairly good and responsive support which is good to see for a large scale organization in these times
Azhar Chaudri | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The support is exceptional. I was really torn between 9 and 10, but the real rating is closer to 10 than it is 9. Theirs own support center is easy to find and has a multitude of solutions contained therein. It's brilliant how you can share your issues with other users, through text, phone call, messageing and video and collaborate effectively to resolve any problems. There is so much help that you never feel isolated. Troubleshooting no longer seems such a laborious process.
Jeremy Shupick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I can open a ticket with TAC just for Webex right from the main support ticket page. Then I know I get to the right person for that product. I also have some of the engineers on Webex "in Webex" that I can bounce issues and questions off of. When I have an issue it's like they go into collaboration mode to help me get it resolved. The TAC BOT will help you along the way when you open your ticket.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have not encountered any issues with support from Webex. Any time that we have had a question or run into an issue, a quick chat with our Webex rep in our dedicated collaboration Webex Space has always been met with a quick response and rarely an unsatisfactory resolution to the issue.
Guhan Dhandapani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.
Score 10 out of 10
Vetted Review
ResellerIncentivized
I should copy and paste another Cisco's Support review because as I stated in other cases, it's really a differential. Being a partner, a Cisco integrator, you can really confirm the "support of the support".
It's a really solid structure, full of information and documentation, and it's easy to reach experts of every level and every technology. They are always aiming to improve by listening to clients and partners opinions to make all the changes possible to provide a better support service.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Support is quick to respond and love that you can opt to have them communicate with you in a webex space if your not able to take a call. Support has often had our issues or questions taken care of same day or is able to escalate and get us in touch with the appropriate tech quickly.
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