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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling

8 out of 10
June 07, 2024
Incentivized
As a partner, we are transitioning our customers to Webex Calling from their traditional on-prem solutions. This eliminates the need for …
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Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Call recording (127)
    8.6
    86%
  • Directory of employee names (137)
    8.4
    84%
  • Answering rules (133)
    8.3
    83%
  • Mobile app for iOS (128)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.9
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.1
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.2
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.4
Avg 7.6
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(368)

Attribute Ratings

Reviews

(1-25 of 138)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The company uses Microsoft Teams. They do use Microsoft Teams right now and for a long time a lot of the different practices have been using on-premise, contact Call Manager and Unified Communications Express. But Cisco WebEx, the cloud-based product is one of the new ones. And some of our other site practices are also using RingCentral. So cloud calling is not new to the company. For those of us who are familiar with Cisco products, the transition to WebEx calling is not as difficult as it might be for some other products. Going from on-prem to RingCentral, there is more of a learning curve with.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It's far far secure when compared to the other two rest everything is almost similar. In free version Google Meet has unlimited meeting length. For me Webex Calling is all about security. The interface is also very good and professional, directory part is well functional so all of these features make Webex Calling a good choice.
January 07, 2024

Webex is the way to go!

Tim Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
One single piece of software that also pairs with industry leading hardware for calling and collaboration. Webex combines the best of both worlds, you can use it on and off site from various devices and options , like mobile app, web browser as well as hardware and have a single consistent experience across them all compared to contenders out there.
December 28, 2023

Webex Calling Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Webex Calling has a lot better integrations with third party apps than the rest. It's ease of use for users can't be beat and the admin control hub makes it a breeze to manage from an admin point of view.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We opted for Webex Calling because it is more secure than the other platforms. Also, when in calls, it does not have a limit for the number of people we have, I experienced in the other platforms that there is a time limit on the calls you can make depending on the number of people that joined, which is a hassle for us.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Webex stacks up great against other services as it provides quality and clear audio and video while on calls, against other products that we use it provides a superior collaboration experience as it has greater video sharing capabilities than other products. It also shine at noise cancelation making it easy to use no matter where you are compared to those without this feature.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Microsoft Teams, RingCentral MVP, Zoom Phone and 8x8 X Series
Webex Calling does very well against all their competitors. Its strength is integration with Call manager, enterprise feature set, End to End Encryption, their own phones. Most vendors use third party phones and gateways which creates extra overhead in management. Having a single vendor solution does help in case of issues as TAC can't deny their responsibility, which happens most of the times in case of multi vendor solution.
Amritansu Sahoo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Zoom
Webex calling has more professional UI and is better for organizations where as ZOOM is better for schools and Educational institutions. Zoom is better in terms of functionality as it requires lower bandwidth of network to work properly. All in all Webex calling is better suited for Companies and enterprises
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Because of all the features and setting other products don't have. the possibility to have a space for communicating with all our colleagues through chat, audios, calls, and videocalls. It's the best app
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webex compares pretty well against Teams, however due to the nature of our organisation and data being held within SharePoint/OneDrive. Teams provides a better solution for our internal users.
However for external users as Teams is not federated and locked down, Webex works much better. We can collaborate with users easily without the need of being held down by the shackles or Teams policies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The differences between both software can be marginal in some aspects, but for the campaign in a proffessional level it was a clear win to Webex due the quality and security of the platform, being a Cisco product has more impact on the final decision, and in the end the overall experience has been great, having used Twilio in the past, that last part is my personal opinion.
Jaime L. Regan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
As discussed in the prior portion of this review, Jabber is used in conjunction with webex, not in place of it. Jabber allows for intra-firm communications via instant messaging and calls and allows users to manage calls and voicemails over computer and via email/app from anywhere. It compliments Webex, it is not a competitor.
Solihul Hadi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Zoom
By using Webex Calling, it's not only the call facility that I can get. I also get feature messages, events, and many applications that can be integrated with Webex meetings. And what I know is that Zoom is only useful for holding meetings. There is no OBTP (one button to push) feature to make calls with one touch.
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