Webex Calling

Webex Calling

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Top Rated
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About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
TRUE
Webex Calling

Overview

Recent Reviews

Cisco Webex Calling

10 out of 10
July 03, 2022
We have made calls remotely, without the need to use VPN, because you can make international calls, this has resulted in creating a very …
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Webex Review

10 out of 10
April 20, 2022
We use Webex calling as an everyday way to contact internal workers as well as outside clients. It has become widely utilized once we …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features

Audio conferencing (101)

9.1
91%

Directory of employee names (94)

9.0
90%

Video screen sharing (95)

8.9
89%

Video conferencing (95)

8.9
89%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Webex Calling, and make your voice heard!

Pricing

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Basic Plan

$0.00

Cloud
user/month

Call Plan

$17.00

Cloud
user/month

Call + Meet Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $17 per month per user

Features Scorecard

Cloud PBX

8.6
86%

Call Management

8.9
89%

VoIP system collaboration

9.0
90%

Mobile apps

9.0
90%

Product Details

What is Webex Calling?

Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Webex Calling Videos

Security is at our core | Webex by Cisco
Meet Webex Calling: The Cloud Phone System You Can Trust
WebexOne 2021 Highlights

Webex Calling Downloadables

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Frequently Asked Questions

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Webex Calling starts at $17.

Nextiva Business Phone Service and 8x8 Express are common alternatives for Webex Calling.

Reviewers rate Audio conferencing and Mobile app for Android and Instant messaging highest, with a score of 9.1.

The most common users of Webex Calling are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews and Ratings

 (237)

Ratings

Reviews

(1-25 of 79)
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Marta Diaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Webex Calling offers a complete, secure, and helpful service when starting online meetings that offer me simple, light, and floating images, has audio controls, easy access, quality of service, application for mobile devices, adjusting perfectly to the needs. I like it a lot because it offers me just the right tools, without complicated configurations and complete development.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use an almost complete scope of Cisco Collab products. From Meraki MDM, Cameras, network devices, teams, meetings, call managers, and beyond. Most are seamlessly integrated with one another and are constantly being updated with new features and fixes. We use a combo of softphones with Cisco headsets and physical desk phones.
Macarena Medina | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Webex Calling for remote work, a perfect solution for face-to-face screen sharing advancing in the work without limits, establishing a connection with colleagues co-workers, and clients from any place and device without any limitation with unique features and I do not know of another program that combines with this wonderful software as it adapts to everything.
Sara Estevez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Webex Calling allows me to better convey my ideas while building trust through real-time video conferencing. As well as sharing documents and presentations via screen sharing, I love the option to record play and then share the recording with colleagues who couldn't attend. It's a meeting platform and webinar solution that works great for collaboration and working remotely, and efficiently. Provides great collaboration features and options and is very flexible and instantly accessible.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I like Cisco products, I have combined Webex Calling with webex teams. I am very happy with this decision. It is very easy to switch from Webex Calling to webex teams. webex teams has also incredible message features which help to communicate with our partners during business days. It is definitely value for money product.
Vitor Mageste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We use Cisco Webex licenses with record-licensed meeting rooms and up to 1000 attendees for internal outreach events and/or for other customers we sell Webex Calling. And we are starting work with the Webex contact center, but it is still in the approval phase
April 20, 2022

Webex Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
I am not sure what other Cisco collaboration products we have for certain but I do like that it syncs my meetings to our google calendar and has made it easy to schedule meetings as well as blocking out time on my schedule to show I do not have open time.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Adding on Webex Contact Center would be the next logical step in the journey of your IT Staff's vision of getting to the cloud, customer experience, infrastructure, and minimizing the need for on-premise systems that need constant patching and upgrades. Use Webex calling and Webex Contact Center is an amazing fit for any organization under 1200 agents hands down!
Stacey Purdy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
We run the full suite of Webex Collaboration tools. We have Messaging, Meetings, and Calling and have several Webex room devices throughout our 4 locations. This means employees can join meetings even if they are in the field on sales or service calls. The messaging portion of the suite has given us a quicker and more organized way to communicate over traditional email and the fact that it all stays within the control of the company is an added benefit over text messaging.
Score 9 out of 10
Vetted Review
Reseller
Review Source
We have been using Cisco Webex calling with Cisco AnyConnect for our VPN needs. Webex works very well on our network along with a VPN which provides us an extra level of security. Also our network is Cisco Meraki based so overall we are having a very good experience with Cisco Collaboration tools.
Score 10 out of 10
Vetted Review
Reseller
Review Source
We also utilize Webex Messaging, Meetings, and Contact Center. Messaging and Meetings combined with Calling simplify our end-user experience with those three forms of collaboration in one app.
James Hansen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Communication with our customers has been excellent since we deployed Webex Calling and they can easily trust our services. Online video meetings and organization of events have been a great achievement in our company and have boosted our growth. It reports on any calls and can keep records of any communication event.