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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling

8 out of 10
June 07, 2024
Incentivized
As a partner, we are transitioning our customers to Webex Calling from their traditional on-prem solutions. This eliminates the need for …
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Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Call recording (127)
    8.6
    86%
  • Directory of employee names (137)
    8.4
    84%
  • Answering rules (133)
    8.3
    83%
  • Mobile app for iOS (128)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.9
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

8.1
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.8

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.5
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.2
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.3

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.4
Avg 7.6
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Mobile app for Android highest, with a score of 8.7.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(369)

Attribute Ratings

Reviews

(1-25 of 132)
Companies can't remove reviews or game the system. Here's why
June 07, 2024

Webex Calling

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I am a partner, not end customer. These survey questions are directed to end customers.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Everything is in the app itself. Calling, meeting and messaging could be done with ease but it's low on analysis part and also on being a potent community tool. Security is good end to end encryption is there so no problem on this part. There should also be in call analysis which is not there.
March 01, 2024

Webex Calling review!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.
January 07, 2024

Webex is the way to go!

Tim Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It meets our needs for both security as well as also call quality from any place, anywhere at any time.
We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the local and surrounding counties.
December 28, 2023

Webex Calling Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It does its job. Especially for calls that need confidentiality, it is easy to create a meeting room open only for certain people. Though I noticed that there are some settings I hoped are only available to the host such as putting someone on the spotlight or muting and unmuting. I noticed that it was open for everyone. However, other than that, Webex Calling works great. I don't have any complaints overall.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. The user management during the meetings is simple.
September 09, 2023

Secured and robust

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webex calling always have met our day to day needs . Since we use it daily , we have enjoyed all the using Webex to the maximum. It os one of the secured application and when it comes to participants and different choices he has to choose from. Webex is best !
Score 7 out of 10
Vetted Review
Verified User
Incentivized
When it comes to security Webex has been the best in business for some time now. Microsoft teams meeting doesn't offer End to end encryption for meeting, they started supported it for calling only recently. Who can forget Zoom fiasco wherein they said they support End to End encryption but they didn't. Webex Calling has been supporting End to Encryption from the starting and having their own make of Phones does help them in this regard. Moreover, Control hub can be used to manage all workloads at same place. This sorts out issues of multiple windows for management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to enter a meeting and when.

When it comes to system security, Webex has the favourite.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Managing Webex is an easy experience, and the amount of options that it gives you are good enough to keep a good flow of data exchange between all parties involved in the various calls and meetings we have to check. Security is one of the main reasons we decided to rely on this software as being part of CISCO reassures us.
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