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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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How Webex Calling Differs From Its Competitors

All-in-one Platform

I have integrated it with Cisco UCM to receive the Webex calls on my desk phone since being a community specialist, I got to stay in contact with the close knit. This feature has worked fine for me and integration was also pretty easy. Call routing and voicemail can be taken care of here so yes …
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Security

Everything is in the app itself. Calling, meeting and messaging could be done with ease but it's low on analysis part and also on being a potent community tool. Security is good end to end encryption is there so no problem on this part. There should also be in call analysis which is not there.
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Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.
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All-in-one Platform

When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can …
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All-in-one Platform

We ran with the gamut of all the Webex apps, Messaging, Meeting and Calling as well as also adding in Slido when we were able to as well.
We were able to have a single integrated platform to manage all of these and deploy easily without any issues. The single pane of glass management and single app …
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Security

It meets our needs for both security as well as also call quality from any place, anywhere at any time.
We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the …
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Security

Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.
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Security

It does its job. Especially for calls that need confidentiality, it is easy to create a meeting room open only for certain people. Though I noticed that there are some settings I hoped are only available to the host such as putting someone on the spotlight or muting and unmuting. I noticed that it …
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All-in-one Platform

Well apart from calling we also use messaging, meetings and such as is customary for such a communications app. Apart from the standard use of the Webex app I don't believe we have combined any other Cisco Collaboration products with it as of this moment. I have used Cisco's Slido app but that was …
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Security

Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. …
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Security

Webex calling always have met our day to day needs . Since we use it daily , we have enjoyed all the using Webex to the maximum. It os one of the secured application and when it comes to participants and different choices he has to choose from. Webex is best !
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All-in-one Platform

We have used Microsoft Teams for messaging and calling previously, then due to lack of features integrated Webex Calling in MS Teams but still had some issues therefore completely migrated to Webex App. We have also integrated to Webex Calling manager at some remote sites. Webex App has been our …
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Security

When it comes to security Webex has been the best in business for some time now. Microsoft teams meeting doesn't offer End to end encryption for meeting, they started supported it for calling only recently. Who can forget Zoom fiasco wherein they said they support End to End encryption but they …
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Security

It is excellent to be able to focus exclusively on the desired features knowing that the tool has high security standards and that the information sent is encrypted natively.
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Security

Webex Calling is great communication platform the quality and security of the application is very good.It provides flexibility to host according to the agenda of meeting.
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Security

Webex does it very well since I don't have to make any extra steps in my meetings. The security and host settings are things I'm glad I don't need to worry about.
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All-in-one Platform

Video conferencing, Messaging and Events have been great tools in collaboration with Webex Calling. Being able to collaborate in real-time form anywhere in the world has elevated remote work. The ability to create team spaces and facilitate realtime discussions. Lastly, the ability to host and …
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Security

Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to …
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Security

Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.
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Security

Webex provides quick and easy setup of meetings and calls without any major intervention.
All our devices are running latest versions of Windows so interoperability has not been a problem.
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All-in-one Platform

As far as CISCO related suits go, our only main use is the VPN and end point security software option, which is essential in most companies who value their internal security and even more in this age where we allow the remote work of several associates. That, in tandem with Webex, allows us to …
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Security

Managing Webex is an easy experience, and the amount of options that it gives you are good enough to keep a good flow of data exchange between all parties involved in the various calls and meetings we have to check. Security is one of the main reasons we decided to rely on this software as …
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All-in-one Platform

We have combined Cisco Jabber with Webex. Jabber allows intra-office communications between teams both in instant message and in phone/audio/voicemail capabilities over computer and sent to email. It allows for integration of multiple meeting spaces and means of communications across our firm, …
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Security

Webex calling seems secure from an end to end perspective. It is easy enough for a host to boot out a participant that dials in without providing any identifying information. I also expect transcripts are maintained securely and/or encrypted but I do not have particular expertise in this area to …
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Security

Webex allows scheduling and running large meetings both internally and externally. This allows us to have specific rules for conducting our meeting such as how we let people in, unmuting participants when needed, white board capability, screen sharing capability etc. with much ease.
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All-in-one Platform

We use almost all the functions of Webex. Webex calling, Webex Meetings. We also use Webex boards 55 and DX80 in our offices. We love the complete integration of Webex with Cisco products.
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Security

Cisco Webex Calling is a communication and collaboration platform that includes a range of features to facilitate secure and effective meetings and calls. Depending on your specific needs and goals, Webex Calling may be well suited to meet those needs.

Here are some factors to consider when …
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All-in-one Platform

As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Adding Slido within meetings and expanding on …
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Security

Webex is one of the most secure platforms on the market, especially considering that other vendors are playing catchup and have either had security issues or not implemented end to end encryption from the off. This client verifies encryption is present in all aspects of its use and can always be …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (127)
    8.4
    84%
  • Answering rules (132)
    8.3
    83%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons
Verified User
Employee in Marketing
Education Management Company, 5001-10,000 employees
Verified User
Technician in Professional Services
Computer & Network Security Company, 201-500 employees

Video Reviews

1 video

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Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.1
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.2

Call Management

Customized phone system settings

7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.5
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(359)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
October 24, 2022

Webex Calling All in One

Verified User
Employee in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Webex Calling is used by a part of the company. The Webex Calling solution is good for small and medium companies. The solution is easy to deploy and easy to manage.
Pros and Cons
  • Calling.
  • License management.
  • Deployment.
  • Easy configuration.
  • Add possibility for the admin to edit the speed dial on a webpage.
  • Recording.
  • Hide some icons on the application.
Likelihood to Recommend
Webex Calling is appropriate for a company that wants a simple phone system and/or wants to remove all infrastructure. Webex is not appropriate for a big company who wants a lot of specific features or integration with homemade software.
Webex Calling Feature Ratings
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (2)
100%
10.0
Answering rules
100%
10.0
Call park
100%
10.0
Mobile apps (2)
50%
5.0
Mobile app for iOS
N/A
N/A
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • More interconnection with people in my company.
  • Remove my Jabber App.
All-in-one Platform
I actually use Webex Calling, Webex Meeting and the instant messaging. Webex provides a good opportunity to have 3 solutions in 1 app. The application design provides one screen for Calling, Meeting and Instant messaging. It's easy to switch.
Security
Cisco Webex end‑to‑end encryption keeps your messages, documents, and whiteboard content encrypted from one device to another.
All the organization's data are stored in your geographic data store.
Alternatives Considered
Cisco Webex Calling is the evolution of Cisco Jabber, Webex Calling doesn't need a Cisco on-premise infrastructure and provides an all-in-one solution for IM & meeting and calling applications.
Other Software Used
Cisco Products Used for Hybrid Work
  • Webex App
Hybrid Work Model
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Hybrid Work Implementation Progress
the solution is implemented at 90% . it's really easy for us to deploy and implement this solution.
Usability
10
Webex solution is friendly, all services are clearly identified.
Easy Tasks
  • Instant messaging.
  • Calling.
  • Meeting.
Mobile Interface Availability and Impressions
Yes
The Webex app on Android is really fine and works perfectly.
October 08, 2022

A Video Calling Tool Among Many...

Verified User
Project Manager in Information Technology
Financial Services Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Cisco is one of many calling tools that we have. Unfortunately, we have many because our customers have different experiences with video calling depending on their security requirements, so while we prefer to use Webex, we also have Teams calling and Zoom as well. Webex has made some great efforts to add more features over the last few months making it a more exciting tool to use.
Pros and Cons
  • Outlook add-in.
  • Personal rooms and meeting rooms.
  • Hand raising, non verbal responses.
  • Has issues with our company's VPN.
  • Not as easy for users that haven't used it before.
  • Settings are hard to adjust, not totally intuitive.
Likelihood to Recommend
Cisco Webex Calling is a solid video conference calling tool. It's great for corporate use, especially internal use. I don't recommend it as much when including participants outside of your organization. In large meetings, it has issues keeping up if many people have their video on (however, this might be due to internet limitations and not actually Webex).
Webex Calling Feature Ratings
Cloud PBX (3)
N/A
N/A
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
Directory of employee names
N/A
N/A
Call Management (5)
N/A
N/A
Answering rules
N/A
N/A
Call recording
N/A
N/A
Call park
N/A
N/A
Call screening
N/A
N/A
Message alerts
N/A
N/A
Mobile apps (2)
25%
2.5
Mobile app for iOS
50%
5.0
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • Over the pandemic, [it] has been an integral part of our WFH setup.
  • Since we still have other video calling tools, it doesn't meet all the needs of the company.
  • Time saving by having the Outlook integration installed.
All-in-one Platform
While I have not used any of the additional/combined products personally, our company does have an Audio/Video team that offers to host Webex events and trainings that have additional features such as Q&A, panelists, etc. for meetings that require large amounts of viewers. I would say I'm most happy with Cisco's audio and screen sharing features.
Security
Cisco is our most secure video conferencing tool. We also use Teams which can be a little spotty to use, and have recently been using Zoom as well depending on our external customer requirements. Generally though, Cisco Webex Calling meets our internal needs for scheduling and conducting video and audio meetings.
Alternatives Considered
All of these tools (Cisco Webex Calling, Microsoft Teams, and Zoom) have their strengths and weaknesses. I feel that I use Cisco Webex Calling most often even though all three of these tools are available to us. I love the personal meeting room, and think the screen sharing capabilities are the best among these tools.
Other Software Used
Cisco Products Used for Hybrid Work
  • Webex Meetings
  • Webex Calling
  • Webex Events
Hybrid Work Model
  • Working from home
Hybrid Work Implementation Progress
We had WebEx for calling and webinar prior to the shift to hybrid work, but rolled out new policies and best practices related to video calling as part of our broader shift to hybrid work. Offering regular updates as part of employee communications related to these as well as trainings have made our organization successful in the shift.
Organizational Challenges Faced
Specifically related to webex calling and meetings, we had an issue with employees not wanting to turn on and use their cameras which we feel has reduced overall engagement and participation. We’re still working through how best to make remote working as engaging as being in person, especially as we have some employees coming back in office while others are remote.
Impact on Organizational Challenges
It’s helpful to have a variety of solutions from webex in order to host various types of meetings, calls and events. Different options in larger meetings such as having panelists and auto muting upon entry have made large events seem less. It’s second nature for employees at our organization to use soft phones now compared to legacy desk phones.
Hybrid Work Experience
Personally, I can’t impatience ever not being in a hybrid or remote work situation in the future. It’s changed the way I live my life and how I work. I think it’s made me a better employee and certainly a happier and more balanced one. Being able to have a few days remote and to focus on getting work done, while having a few days in the office to focus on relationships has made my work life significantly better.
Other Products Considered
I have used Cisco webex products and also have used similar products such as zoom, Microsoft teams, blue jeans and google meet. I think of Cisco webex as the most professional of those products, and what I think of when I think of a traditional organization. The others may have more bells and whistles and more fresh interfaces, but I find that webex is the most reliable.
Other Collaboration Services Used
  • Webex
  • Microsoft Teams
October 06, 2022

One of the best SMB products available

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Reseller
Use Cases and Deployment Scope
We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.
Pros and Cons
  • A wide range of available quality endpoints to choose from.
  • Full PBX-like capabilities.
  • Collaboration at its highest level.
  • Limited features in some regions.
  • Not the cheapest option.
Likelihood to Recommend
Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.
Webex Calling Feature Ratings
Cloud PBX (2)
75%
7.5
Multi-level Interactive Voice Response (IVR)
70%
7.0
Directory of employee names
80%
8.0
Call Management (4)
77.5%
7.8
Answering rules
90%
9.0
Call park
70%
7.0
Call screening
80%
8.0
Message alerts
70%
7.0
Mobile apps (2)
85%
8.5
Mobile app for iOS
80%
8.0
Mobile app for Android
90%
9.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • It provided flexibility regarding the add of new branches or users
  • It adds features periodically to improve calling costs and routing
All-in-one Platform
Cisco Collaboration endpoints are the best in the market, and are designed to work at state-of-the-art level with videoconferencing and content sharing, wich is something far more complete that "just a voice call", but using the same endpoints for conference calls makes a lot of difference compared to a simple speakerphone system or even a conference phone system. A full Cisco approach for office or meeting room equipment is a safe bet to ensure high level user experiences.
Security
Regarding security, Cisco Webex Calling, or Cisco products in general, always stand out among their competitors with their features and standards or new security technologies, and usually set a path to be followed later by other companies. This conception about security maintained by Cisco across all their product lines, applies to user's best practices and meetings features associated to moderation or hosting, particularly regarding multitudinary events, so every call, meeting or event is secure and all the information is available and visible to the meeting's owners.Regarding interoperability, there is an integration for and with almost every other platform or system you may need, and if there isn't a specific integration, probably -almost certainly- a well documented workaround can be found.
Alternatives Considered
Some of the other products I've used may have a little advantage in a specific feature or platform, or cost, but no other product achieves the quality level and has a complete portfolio of solutions as Cisco.
Other Software Used
Cisco Products Used for Hybrid Work
  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Events
  • Cisco Webex Room Series
  • Cisco Webex Desk Pro
  • Cisco AnyConnect
Hybrid Work Model
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Hybrid Work Implementation Progress
Other companies may have a far more advanced status regarding the implementation of a hybrid work solution. We're a little behind since it was a reactive solution after Covid pandemic began, but I think this is probably the case for most companies around the globe.Depending on the pre-Covid technology status or policies of the company, it may be some differences, but the target should be similar regarding user equipment, services and necessities, both office or home/anywhere: laptop + AnyConnect + Webex App + Webex Meetings/Events, and Desk or Room equipment for top level users or office facilities.
Organizational Challenges Faced
The technology may be available, even the budget may be approved, but the mindset is very hard to set in the right direction. The main challenges were always about management, follow up and human collaboration to get a productive standard for the remote work environment.
Impact on Organizational Challenges
Any tool can be a "good tool" or a "bad tool" according to what you do with it, since you have to know how to use it properly, the best way to use it, the best practice...
Cisco solutions always have the extra value associated with a well documented use case, a clear (and clean) implementation plan guide and user experience follow up. In my experience, that extra value makes the difference.
Hybrid Work Experience
Web meetings and videoconferencing aren't new, but hybrid work made them massive. We used to have a harder agenda, since we needed to line up the activities regarding the people we were going to visit, physically, while now we've become more flexible and more objective oriented about how we organize our daily activities.
Other Products Considered
There is another part of this review that mentions interoperability, and I've mentioned more than once what I consider a very important -if not the most important- differential when you set up a platform, system or service, which is the user experience.To me, Cisco is the only company that offers a complete portfolio of products to provide the end user the best experience, evenly across all platforms and wherever may be located.
Other Collaboration Services Used
  • Webex
  • Microsoft Teams
  • Zoom
  • Google Meet
Support Rating
9
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Premium Support
I'm used to Enterprise Agreements, which are pretty complete when it comes to support, only selecting the level of hardware replacement plans. But whenever I've experienced the standard TAC support, I've received a very solid response.
Bug Resolution
No
Usability
9
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Easy Tasks
  • MultiPlatform availability of resources
  • Interoperability with other systems or platforms
Mobile Interface Availability and Impressions
Yes
October 06, 2022

Webex Calling adds the final piece of the puzzle for our Webex Collaboration experience.

Verified User
Manager in Sales
Information Technology & Services Company, 51-200 employees
Score 8 out of 10
Vetted Review
ResellerIncentivized
Use Cases and Deployment Scope
Webex Calling is used to provide combined telephony services which are linked into messaging and meetings through the Webex App. This allows us to provide a combined solution that has all elements including service provision included in a single solution. The solution also removes the need to use desk phones while still providing these where they are imperative.
Pros and Cons
  • Audio quality is high as we can control the bandwidth assigned to the voice traffic
  • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
  • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
  • The reporting still requires further expansion or the ability to integrate with 3rd party call logging
  • There are still some features missing or not fully replacements for PBX features
Likelihood to Recommend
Webex Calling still requires some development to reach the level of functionality of a traditional PBX system but has grown quickly and is very versatile due to the ability to integrate with the rest of the Webex portfolio. The use of a single app and a single admin interface & portal makes this a market-leading cloud telephony solution.
Webex Calling Feature Ratings
Cloud PBX (3)
86.66666666666666%
8.7
Hosted PBX
80%
8.0
Multi-level Interactive Voice Response (IVR)
80%
8.0
Directory of employee names
100%
10.0
Call Management (5)
88%
8.8
Answering rules
80%
8.0
Call recording
100%
10.0
Call park
80%
8.0
Call screening
80%
8.0
Message alerts
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
Return on Investment
  • 1 year RoI due to the removal of infrastructure costs
  • Reduction in desk phone costs and overhead to support
  • Ability to support remotely
All-in-one Platform
We have combined Webex Calling with messaging, meetings, training, events, and video endpoints to provide a true end-to-end solution for both the end-users and for the administrators who can access all services from a single user interface. This has eased the workload and the training requirement to deliver the solution.
Security
We are very confident that the Webex environment is built on a basis of security and stability that provides a suitable platform for both our staff and our customers as we continue to roll out more and more instances of Webex across all the disciplines it provides for multiple areas of the collaboration portfolio.
Alternatives Considered
Webex Calling gives a much fuller experience due to the coverage across so many of the areas within Collaboration. Webex manages to bring together many tools into one toolbox, providing a fully immersive experience for the customer which I have yet to see from any of the competitors playing in the same market.
Other Software Used
Cisco Products Used for Hybrid Work
  • Webex Meetings
  • Webex App
  • Webex Calling
  • Webex Webinars
  • Webex Events
  • Slido
  • Cisco Webex Room Series
  • Cisco Webex Board Series
  • Cisco Webex DX80
  • Cisco Headset 500 Series
  • Cisco Meraki MX
  • Cisco Meraki MS
  • Cisco Catalyst Switches
  • Cisco AnyConnect
  • Cisco Umbrella
Hybrid Work Model
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Hybrid Work Implementation Progress
We are fully deployed as an early adopter of Hybrid Work.

The ability to work from anywhere with the same experience has been instrumental in surviving the pandemic but has also made it possible to navigate the ensuing changes as we look to new ways of working, providing a flexible environment for all employees.
The most important insight would be to not expect everyone to want to work in the same way so the ability to tailor the collaboration tools to multiple working models has been absolutely priceless.
Organizational Challenges Faced
Our organisation was still nervous about working out of sight so the design had to give the confidence that employees could remain in contact easily.
Impact on Organizational Challenges
Having an end to end Cisco solution has meant that we have been able to integrate multiple ways of working to deliver a usable but also manageable hybrid work solution. Employees are able to work in a way that suits their individual preferences and this has helped with our staff retention.
Hybrid Work Experience
The hybrid work model has allowed everyone to stay in contact whether working from home, the office or any other location and has made it simpler to move between locations while still using the same tools. This has eased the transition into a much more flexible working environment.
Other Products Considered
Cisco was chosen to deliver our hybrid work environment as they provide an end to end suite of tools to support the organisation whereas other solutions require bolting together solutions from multiple vendors which often means development resource or specific skills are needed for each different deployment. We have been able to deploy a solution which was built to work together and so does not require a redesign every time an additional product is added to the solution.
Other Collaboration Services Used
  • Webex
  • Microsoft Teams
  • RingCentral
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