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I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where …
Starting at $11.95 per month per user
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What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…
Recent Reviews
How Webex Calling Differs From Its Competitors
Awards
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Popular Features
- Directory of employee names (135)8.585%
- Message alerts (127)8.484%
- Answering rules (132)8.383%
- Mobile app for iOS (127)8.282%
Reviewer Pros & Cons
Video Reviews
1 video
Webex Calling Review
09:40
Pricing
Basic Plan
$0.00
Cloud
user/month
Cisco Unified Communications Manager
$0
On Premise
Call Plan
$17.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.95 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.
Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.
Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.
Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.
Webex Calling Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Additional Features
- Supported: Voice queues
- Supported: Background noise removal
Webex Calling Screenshots
Webex Calling Video
Modern enterprise-grade cloud calling | Webex Calling
Webex Calling Competitors
Webex Calling Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia |
| Supported Languages | Arabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese |
Webex Calling Downloadables
Frequently Asked Questions
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Webex Calling starts at $11.95.
Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.
The most common users of Webex Calling are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(361)Attribute Ratings
Reviews
(1-23 of 23)Companies can't remove reviews or game the system. Here's why
November 25, 2021
Cloud PBX of choice for Cisco UC ON-Prem Customers
Score 10 out of 10
Vetted Review
Verified User
We evaluated Cisco Webex Calling as a possible solution to move to cloud from on-prem. This is feature-rich cloud PBX solution.
May 27, 2020
Keep in touch with customers
Score 8 out of 10
Vetted Review
Verified User
For the time being within our company, we have had to request virtually nothing from Cisco technical support. We trust Cisco if we ever need to ask technical questions.
It is ok .... I don't get responses on problems and issues automatically, we have to wait often. I think the support is based in CA and we are in MA and it lags on the response. I used to always have the same lady as support and she was very friendly but often had to check on the issue with a colleague instead of fixing the issue on the phone. Sharing screen has been a saver. The support is good but takes time.
May 12, 2020
My Experience with Cisco Webex
Yes Cisco is always best at support and services, very professional attitude and quick resolution for any particular problem or scenario.
April 28, 2020
Webex Calling is a no-joke, business-class solution that will bring ease of use to your users
They have been so knowledgeable in helping us get to know the product and have been easy to get a hold of when needed. They also follow up very well to make sure that the problem was solved and the product is working as expected. And the reviews that they do of tickets really helps us see what our main problems are and how we can train our users better.
April 21, 2020
Webex our new future
I have not had to contact Webex.
April 15, 2020
Cisco Webex Calling is one of the best!
I did not use the support team for 2 years. The feature is really easy to use.
April 09, 2020
The last piece of the puzzle
Cisco Webex Calling is supported by the Cisco TAC that is very good. For a simple problem it can take 24/48h to be resolved or more if its very complex. The problem could be on PSTN provider because Cisco never provide PSTN for Webex Calling. If you have a local gateway, you need to debug it.
April 03, 2020
Can always trust Webex!
I have actually never talked with the support team. We have an inside IT team at SEG and at my old company brightedge. When we would have an issue we would submit a ticket to the IT team, and they were able to fix it within 20 minutes so we could continue scheduling Webex calls.
February 20, 2020
We don't use many functions but for basic calls it gets it done
Poor customer support. Don't seem to understand the issue very easily/quickly.
February 07, 2020
Excellent interoffice communication solution.
The vendor has been very timely in responding to our high-level requests for support and we have had all major issues regarding connectivity resolved extremely quickly with additional support from our IT teams.
February 06, 2020
Clear Connections for Sound and Visuals
Our team moderator has not indicated any issues that warrant contacting the support team for this product.
January 13, 2020
Cisco Webex Calling - A no-brainer for communications
Fortunately I never had to communicate with any level of customer support team from Cisco Webex Calling as I never had any issue with it. I assume they have a great support team as any other Cisco product.
January 13, 2020
Webex is good, but there are other options
The sales and support teams have been far from optimal. This is one area that the company will continue to need to invest in if they have any chance of staying competitive with Zoom and Hangouts. That said, with a bit of improvement they can make progress, but it's very expensive for what you currently get.
January 10, 2020
Great cloud based calling system for any mid-sized business!
We receive surprisingly fast support any time this is required. The support team is efficient and immediately hands-on to resolve challenges and get the phone system up and running on the same day as errors and issues are reported. Proactive measures are taken too, as we are often asked to submit feedback about voice quality, overall satisfaction, etc.
December 09, 2019
Cisco Webex Calling Review
I'm not in direct contact with the Cisco support team.
November 22, 2019
A great choice!
During the initial set up I felt like I got to know customer service very well, and each call I made was answered promptly and professionally. I would say they have good service with knowledgable staff. Most every question was answered right then but if not or if I left a voice message they typically got back to me within 24 hours.
November 22, 2019
Best tool for product demos!
I have found Cisco Webex Support to be one of the most professional and well equipped enterprise level support sectors. They never hesitate to discuss customer issues in detail and they do their homework before jumping onto any solution.
November 22, 2019
Cisco Webex Calling Review
Overall there have been instances where support was lacking initially on the product, and the onboarding time was much longer than anticipated and committed. There have been several Cisco employees very willing to help, but few had the ability to actually do the work.
November 22, 2019
The best call solution over the cloud
In my experience I have only received attention once and it was quick and effective in solving the problem, both the service provider and Cisco TAC.
November 14, 2019
Cisco Webex Calling Review
I have not had the need to work with the support team. However, I have had little issues that I need support with.
The only issue is the browser, but that is simply fixed by selecting another browser.
The only issue is the browser, but that is simply fixed by selecting another browser.
November 01, 2019
Collaboration and Support- Two pillars of Cisco Webex
Support document and online help is well documented and sufficient enough to fix all the issues which we faced during regular use.I was always in awe whenever help from support team was required. They are very technical, prompt and very user-centric. I have not heard from anyone in team that has had challenges with them.
October 31, 2019
Cisco WebEx - Feature rich and intuitive UI experience
I have never had an interaction with the Cisco WebEx Calling support team. As I said before, the software interface is intuitive and easy to use. This has gone far in preventing the need for customer support.