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Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.
With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.
We are an msp so mostly the clients will select software that works for them. Each client has different needs based on features and cost. Webex calling however is very easy to use and I haven't had any clients who have chosen it regret their decision. It works very well and lives up to it's reputation.
The single most important would be the prior experience of a coworker with the software. Having someone on our team who knew the software well was helpful in the implementing of the product and made it easier to train our employees. The second factor would be price.