This App is all about security!
I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where …
Starting at $11.95 per month per user
View PricingOverview
What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…
Recent Reviews
How Webex Calling Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Directory of employee names (135)8.585%
- Message alerts (127)8.484%
- Answering rules (132)8.383%
- Mobile app for iOS (127)8.282%
Reviewer Pros & Cons
Video Reviews
1 video
Webex Calling Review
09:40
Pricing
Basic Plan
$0.00
Cloud
user/month
Cisco Unified Communications Manager
$0
On Premise
Call Plan
$17.00
Cloud
user/month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $11.95 per month per user
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Webex Calling?
Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.
Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.
Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.
Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.
Webex Calling Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Business SMS/External Messaging
- Supported: Online Fax
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Additional Features
- Supported: Voice queues
- Supported: Background noise removal
Webex Calling Screenshots
Webex Calling Video
Modern enterprise-grade cloud calling | Webex Calling
Webex Calling Competitors
Webex Calling Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia |
| Supported Languages | Arabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese |
Webex Calling Downloadables
Frequently Asked Questions
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
Webex Calling starts at $11.95.
Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.
The most common users of Webex Calling are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(366)Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
April 19, 2022
If you have strong internet at home, this is great!
Webex Calling is a phone system that is completely based in the cloud allowing end-users to connect and use the business phone line from anywhere in the world. During the times of remote work, for clients who currently use this software, it has been fantastic for continuing the "office" feel when calling in for clients, while still allowing employees to work remotely from anywhere in the world.
- Routes calls.
- Call quality.
- Phone features like CID, call waiting, 3 way calling.
- Internationally calling limitations.
- Troubleshooting when issues arrive is difficult.
- Does require a higher bandwidth then similar products for clear calls (but if you have it calls are crystal clear).
100%
10.0
80%
8.0
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- It has allowed our business to continue without skipping a beat during the pandemic.
- We have had to pay for some higher internet plans for home users.
We have not used these features yet.
It just works when it works. It is a fantastic out of the box tool that requires minimal setup on the end of the company and allows users to use multiple platforms/computers to successfully work within the needs of the business.
I was not part of the selection committee, so I only support what is purchased and implemented. I cannot provide a proper comparison.
50
Everything from admins to C-level executives.
Very little. It works pretty simply right out of the box. The interface is very intuitive and works the way you would expect. As long as an end user has basic understanding of how to open an application in windows, they will and should be able to use this application without any issues.
- Meetings
- Phone Calls
- Working Remotely
- Being able to work from any location while not showing you are remote
No
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
We are an msp so mostly the clients will select software that works for them. Each client has different needs based on features and cost. Webex calling however is very easy to use and I haven't had any clients who have chosen it regret their decision. It works very well and lives up to it's reputation.
We did not. My MSP provides support for our clients. We rarely need the extra step with a vendor
No
November 22, 2019
A great choice!
Cisco Webex is currently being used in 2 departments in our organization and we hope to grow it into others as needed. Our HR and IT departments use it to solve a variety of problems and it has proven to be useful. This is a great way to conference in with employees who work remote, and it also provides a fast and secure video interviewing platform for HR.
- Clarity has really been the best feature over any of the other software I've used for business. Even when I have used a poor quality camera it still produces a better display than any of the competitors.
- Another positive is the ability to see all parties on the screen.
- We use the Webex Whiteboard in partnership with our calling and it has made it easier to follow along with the conversation when there are many factors and moving pieces. Having the ability to use drawings and write outlines to keep everyone focused has been a huge benefit!
- Although I put it in the pros column I can also see it being a con for some, and that is seeing everyone on the bottom of the screen. Although I have not done it myself I would imagine there is a way to minimize or avoid having all panels up altogether. But I could see this being distracting to some.
- I do think the price is high, but for as efficient as it is I understand that the price is worth the value.
- This product, without being paired with others, could be viewed as not worth it. To me, I felt we had the most value out of it once we incorporated other products such as the Whiteboard.
95%
9.5
95%
9.5
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
- It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
During the initial set up I felt like I got to know customer service very well, and each call I made was answered promptly and professionally. I would say they have good service with knowledgable staff. Most every question was answered right then but if not or if I left a voice message they typically got back to me within 24 hours.
- Skype and Skype for Business (formerly Lync)
The main reason for choosing Cisco over any other product was because of the confidentiality they provide. We knew that with trusting our information with Cisco that they had the resources to keep it safe and secure.
Yes
Previously we were using Skype for audio and visual conferencing. We decided on switching to Cisco for security reasons and to do our best to safeguard our information and computers.
- Price
- Product Reputation
- Prior Experience with the Product
- Third-party Reviews
The single most important would be the prior experience of a coworker with the software. Having someone on our team who knew the software well was helpful in the implementing of the product and made it easier to train our employees. The second factor would be price.
On one of the first few days of our initial set up, we ran into an issue that should have been a simple fix, and no matter how closely we looked into it we just could not connect to one of our cameras. The camera we had was set up in a conference room and it would zoom in and out on people as they spoke around the table. We could not get the systems to sync and so we gave Cisco a call and they were able to on the phone connect with IT and walk them through what to do. They were incredibly professional and helpful in that situation.