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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (127)
    8.4
    84%
  • Answering rules (132)
    8.3
    83%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.1
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

7
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.5
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(366)

Attribute Ratings

Reviews

(1-25 of 161)
Companies can't remove reviews or game the system. Here's why
Score 6 out of 10
Vetted Review
Verified User
Incentivized
The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.
March 01, 2024

Webex Calling review!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Webex Calling is well suited in all of the customers that have stores around the world, where they have few users in multiple locations or users that travel a lot. In all of those cases you don't have to install CUCM, Expressways, make DNS changes and stuff like that, but you just need to purchase licenses and add users/numbers to the cloud.
February 09, 2024

Webex Calling Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
I just deploy WebEx calling for one customer a few months ago and yes there was using an old infrastructure OnPrem on-premise. They have migrated to WebEx calling and they're very happy with this solution because they have some new features that they don't have with their old infrastructure. Now they have some new features even if they don't really pay for it, they have it and they are very happy. For example, they don't own a Cisco Unity server and now it's WebEx calling. They have the SVI function, they have the voicemail function and even if they don't have in mind to merge to WebEx calling in order to have these features, they have these features and they're happy to discover it and now they're using it. So it's very a good experience.
January 07, 2024

Webex is the way to go!

Tim Roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used it for office staff, field workers and more. We even had a mobile command center that we put a Meraki Z3C (cellular) in it as it had cellular connectivity and a PoE port so we could have a grab and use 'hotline'/'batphone' in the mobile command center for use. This way anyone from operations to the CEO could be reached from or reach the command truck directly during major spills where it was deployed to.
December 28, 2023

Webex Calling Review

Score 6 out of 10
Vetted Review
Verified User
Incentivized
It's best for quick deployments or for small offices. It would be least suitable for call centers due to the large amount of setup needed for contact center.

Small branches utilize Webex Calling easily due to being able to connect to a local gateway or SIP cube. We can also utilize local gateways to force some calls through Webex Calling and some calls through CUCM during the migration window.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is well suited when collaborating with the other teams from another country on a case we are investigating together. It makes the exchange of ideas faster and is more efficient. Also, since you can screen share, it also allows us to better pictures when someone is explaining something. Also, making international calls is better because there is no limit to the call and can have a lot of people join in.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Webex Calling is great for meetings, I especially like the screen sharing as there are options available to each user to zoom in how much they like it so it fits their screen, it's great if you have a smaller screen than the person that is sharing theirs. Also the build in whiteboard is also a very good and responsive addition.
Shyamsundarreddy Sammidi MS,MBA,PMP,ITIL,CSM,SAFe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is very useful for Video calling and when we have large audience to connect with

We are unable to break sessions, wish we have capability to generate multiple meeting links (for same user)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is well suited during remote setup wherein we can answer calls anytime, anywhere. Unlike our old solution we need to be infront of the deskphones to answer the call. I cannot think any scenario that webex calling is less appropriate. Its the best! Worth the upgrade!
September 09, 2023

Secured and robust

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webex is best for conferencing and messaging it is best suited where we have many people to accommodate in single place virtually . Webex calling is one of the oldest tool which we have . It has support in different countries which is another big advantage it holds when compared to others .If you are running a startup , better choose any other calling application instead of Webex Calling
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Cisco Webex Calling is the solution for enterprises. It includes all the calling features, more than most of the other cloud calling provider. Only RingCentral comes close to Webex Calling when it comes to features. If customer are using Cisco Call manager, one of their most popular solution, Integration and transition to cloud becomes very easy. This is not something with other Cloud calling providers.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
At locations where we require a easy to use and less complicated phone system, Webex Calling is a great fit. Corp locations with diverse and complicated work flows, we are not able to adapt Webex Calling just yet
Amritansu Sahoo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have used Webex calling to hold tutorial classes for trainees and also done orientation for interns. It can allow up to 100 participants in a call which helps a lot. I have also used it for Team meetings. It is easily one of the best calling solutions available on the market.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have never encountered issues with Webex sound or video unless my wifi is not working but with webex, I have no complaints.
The only thing I would change is there's no status for when we join a webinar. We still appear as available and not on a meeting.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My company uses Webex for daily scrum calls, webinars with clients, townhall meetings with the entire company, internal departmental meetings.

I personally use Webex for recording short tutorials, 1:1 meetings with my supervisor, sharing information with colleagues, file sharing and constant communication with
other team members.

Webex may not be appropriate if you have unstable connection. It causes lags in video calls, messages may take a while to be delivered, Audi during voice calls lag, it can be frustrating.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
In general, Webex Meetings works well. But it just doesn't feel modern and user-friendly. It's annoying that meetings have to be scheduled in the browser. The user interface feels kind of cheap and is not very intuitively designed. I don't know how Webex Meetings is priced compared to its competition, but unless it's significantly cheaper, I really can't explain why it's used at all. As I said, it works and it's really not extremely bad, but it's not really good either.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Webex has worked well when conducting meetings with external users in another organisation that is not using Teams. It has the added bonus that Webex can run smoothly within a browser or via client. However, the client install of Webex can be difficult to get running on corporate devices. Mainly due to the fact that it installs into the users AppData folder rather and ProgramData. Which can be blocked due to software restrictions.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The software is a great help to have a dedicated platform to connect all associates, maintain a supervised environment for it, and allow for more than calls. The implementation of face to face meetings allows you to completely disregard any other type of communication platform as long as the users involved are within the domain.
Jaime L. Regan | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Webex is generally fine for meetings and conference lines. In my experience, the audio is often wonky so I generally prefer zoom or teams as a platform but it does the job for less total cost. The layout/view is also not as polished. It does, however, avoid pricy conference line charges because setting up a conference line is a capability, and it integrates seamlessly with Outlook to automatically insert meeting links/details/call-in information in meeting invitations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Webex meeting as a communication platform will be well-suited for teams that need collaborative and follow-ups meetings. Some examples include Client Meetings, Internal status meetings for follow up and so on. Webex platform is less appropriate if you would only want to have a one on one conversation with a team mate or a stakeholder.
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