Webex Calling

Webex Calling

Customer Verified
Top Rated
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About TrustRadius ScoringScore 8.7 out of 100
Top Rated
TRUE
  • VoIP
Webex Calling

Overview

Recent Reviews

Cisco Webex Calling

10 out of 10
July 03, 2022
We have made calls remotely, without the need to use VPN, because you can make international calls, this has resulted in creating a very …
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Webex Review

10 out of 10
April 20, 2022
We use Webex calling as an everyday way to contact internal workers as well as outside clients. It has become widely utilized once we …
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Verified User
Employee
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Audio conferencing (102)
    9.1
    91%
  • Directory of employee names (95)
    9.1
    91%
  • Video screen sharing (96)
    9.0
    90%
  • Video conferencing (96)
    9.0
    90%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic Plan

$0.00

Cloud
user/month

Call Plan

$17.00

Cloud
user/month

Call + Meet Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $17 per month per user

Product Demos

Security is at our core | Webex by Cisco
Security is at our core | Webex by Cisco
01:01
Your complete cloud business phone system | Webex Calling
Your complete cloud business phone system | Webex Calling
01:11
WebexOne 2021 Highlights
WebexOne 2021 Highlights
02:15

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.1
91%

Mobile apps

9.1
91%

Product Details

What is Webex Calling?

Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Webex Calling Videos

Security is at its core | Webex by Cisco
Webex Calling: A Cloud Phone System
WebexOne 2021 Highlights

Webex Calling Downloadables

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Frequently Asked Questions

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Webex Calling starts at $17.

Nextiva Business Phone Service and 8x8 Express are common alternatives for Webex Calling.

Reviewers rate Directory of employee names and Audio conferencing and Mobile app for Android highest, with a score of 9.1.

The most common users of Webex Calling are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (239)

Ratings

Reviews

(1-25 of 108)
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July 24, 2022

MEETINGS WITH THE NECESSARY TOOLS.

Marta Diaz | TrustRadius Reviewer
Marta Diaz
Recursos Humanos
Forbes México (Broadcast Media, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
July 22, 2022

Don't let a pandemic stop you from sharing ideas

Verified User
Technician in Information Technology
Education Management Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Having the ability to telecommute with our clients during the pandemic gave us a unique advantage. While others were scrambling to create new SOPs to work remote and to provide treatment remote, our company was used to this and we didn't skip a beat. We were able to continue treatment without a hiccup.
July 22, 2022

THE BEST REAL-TIME COLLABORATION TOOL.

Macarena Medina | TrustRadius Reviewer
Macarena Medina
Recursos humanos
IED Madrid (Higher Education, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling is an online tool that offers options to organize and attend online meetings through video, audio, and web, with HD sound and image quality. is a software that allows face-to-face screen sharing with colleagues, clients, employees, and co-workers from any place and device, it is a tool that guarantees productivity and increased workflow.
July 08, 2022

Capabilities for receiving calls using the phone number from wherever are excellent.

Emma Martinez | TrustRadius Reviewer
Emma Martinez
HR Director H H
D-Wave Systems Inc. (Information Technology & Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Excellent ability to go from a phone call to a video call in an instant. Its audio system is of high quality, without interruptions during phone calls. When you open the app, the recipient will be able to listen to your voice message. The ability to join calls from any device is a useful feature because it allows you to join meetings from anywhere at any time.
July 01, 2022

THE BEST TOOL FOR MEETINGS.

Sara Estevez | TrustRadius Reviewer
Sara Estevez
Human Resources Positions
TJX Canada – Winners, Marshalls, HomeSense (Retail, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling to start online meetings easily and immediately with optimal communication solutions is a tool that works perfectly adapting to the needs of its users offering advantageous services and options to carry out online collaboration immediately and satisfactorily as if we were in the same office. I recommend it because it makes it possible to meet people who are in another place, it takes us where we need to go through a screen but with the experience as if we were face to face, it is the best real-time meeting tool, simple and pleasant interface, security, speed, simplicity, and quality.
June 20, 2022

Value for money to communicate in business

YE
YILMAZ ERENGÜL
Applications Engineer
Ford Motor Company (Automotive, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
I have been using webex and webex calling for 5 years. In the past we were using our office desk phones to reach out to our partners abroad there were some time-wasting moments we had. We were not able to make calls to our customers out of the office, now we have such kind of opportunity we can do our calls easily thanks to Webex. It has really great user interface. We can download and use it with our mobile phones. It really increases our efficiency at work
June 11, 2022

All call traffic is encrypted from beginning to end.

Sashi Mishra | TrustRadius Reviewer
Sashi Mishra
Scrum developer
Mphasis (Information Technology & Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Eliminate the need to switch windows to share files, screens, or communications. You can set up a call queue so that callers receive an automated response, comfort messages, and music on hold while they wait for someone to answer their call. Create a call pickup group for users to answer each other's calls, boosting teamwork and collaboration. You can enable call park, which allows customers to put a call on hold and answer from another phone.
June 04, 2022

amazing experience using Webex Calling

Vitor Mageste | TrustRadius Reviewer
Vitor Mageste
Gerente de produto
Voice Manager (Telecommunications, 201-500 employees)
Score 10 out of 10
Vetted Review
Reseller
Review Source
Likelihood to Recommend
I find Webex Calling extremely appropriate for technology and consulting companies, but it can be used in any organization that allows remote work. It can be a tool used even for quick medical consultations, without the need to go to a hospital.
May 16, 2022

Webex Calling - A full-featured and flexible PBX in the Cloud

Francesc Xavier Roig Borrell | TrustRadius Reviewer
Francesc Xavier Roig Borrell
Solutions Architect
Datacom.Global (Telecommunications, 11-50 employees)
Score 9 out of 10
Vetted Review
Reseller
Review Source
Likelihood to Recommend
SMB companies and large organizations without complex dial plans or advanced telephony features are Not appropriate for organizations with advanced telephony requirements. Webex Calling Dedicated Instance is more suited
April 20, 2022

Webex Review

Verified User
Employee in Other
Financial Services Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling is well suited for keeping in contact with your organization as well as outside individuals without needing an entire phone setup. It is very convenient that it is easily accessible on your laptop and I like that I can set it up to forward to voicemail or another phone number. I think it's most necessary if you're working from home and don't have a lot of space, I imagine it also saves money in not having to purchase additional equipment. From my experience, it was very easy to set up and utilize.
April 20, 2022

Webex Calling or Webex Contact Center??

Verified User
Director in Other
Information Technology & Services Company, 501-1000 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
In my opinion, I have been in the contact center industry for 12 years or so. The offering is well fitted for businesses on the main street who don't want to invest heavily in infrastructure, the pricing for Webex Calling is simplified and easy to understand. Once the business grows into a medium-size org there is also the option of bolting on Contact Center.
April 19, 2022

Great for client/team communications

Verified User
Consultant in Professional Services
Online Media Company, 1-10 employees
Score 4 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling is great if you're looking for a way to easily communicate with your team or clients. It's pretty similar to other online communications programs I've used, but to be honest, they're all pretty similar in terms of capabilities. It just comes down to preferences, in my opinion. Nothing is wrong with Webex Calling. I just prefer using Zoom!
April 19, 2022

If you have strong internet at home, this is great!

Evan Kent | TrustRadius Reviewer
Evan Kent
Legal RSC Level 2 Engineer
All Covered (Information Technology & Services, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling is perfect for your remote user working from home in an area with high internet speeds. In these cases, it works perfectly and the end caller does not know if they are home, on vacation, or in the office.

However, it does not work well if you have very rural employees with limited internet speeds. If the speeds cannot support the call quality the calls become almost impossible.
April 18, 2022

Webex Calling - Your clients will hear the difference!

Stacey Purdy | TrustRadius Reviewer
Stacey Purdy
Lead IT Solutions Systems Integrator
Memphis Communications Corporation (Business Supplies & Equipment, 51-200 employees)
Score 10 out of 10
Vetted Review
Reseller
Review Source
Likelihood to Recommend
For companies with on-premise employees or stationary remote workforces, Webex Calling is exceptional. For any company that has a large mobile workforce or employees that often use mobile devices to answer or make calls, Webex Calling still has some work to do. I know there is a new product to solve this issue, but being charged an additional fee to solve a flaw in the product does not make sense.
April 08, 2022

Collaboration made easy by Cisco

Verified User
Team Lead in Sales
Information Technology & Services Company, 51-200 employees
Score 9 out of 10
Vetted Review
Reseller
Review Source
Likelihood to Recommend
Webex Calling is well suited for doing a business call with your customers. Also, converting that call in to a conference meeting. Sharing Screens for presetations or doing a video call is also seamless on Webex. Another scenario is that of arranging or attending a webinar or training. Webex is well suited for that and can manage it with multiple options that you can customize.
March 22, 2022

Webex calling to brig voice to the cloud

Verified User
Engineer in Information Technology
Information Technology & Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Companies that have a high smart working necessity but many voice services (like P.O, IVR ) that must be online and working like traditional PABX. Necessities to security in communications. Also, maintenance costs that have not to be carried since is a cloud infrastructure is a key factor for those companies that can't have their own datacenter
March 22, 2022

Move from Premise to Webex Calling Cloud

Verified User
Engineer in Sales
Information Technology & Services Company, 201-500 employees
Score 10 out of 10
Vetted Review
Reseller
Review Source
Likelihood to Recommend
Webex Calling is well suited for more businesses. Some scenarios where it may be less appropriate is where a business has unique integration requirements with a phone system or needs to maintain the phone system on-premises.
March 14, 2022

Most Stable Messaging and Calling Application

James Hansen | TrustRadius Reviewer
James Hansen
Graphic Designer
Catch (Retail, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
It is well suited in building a great communication infrastructure that can easily serve both customers and the general staff members. I can totally recommend this tool to any company for its great and reliable services in streamlining conversation channels. My graphic design team can collaborate with our partners from other organizations and enlighten each other on new technological changes.
February 25, 2022

Webex Calling

Verified User
Technician in Information Technology
Computer Hardware Company, 501-1000 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Webex Calling is a great choice for clients looking to move away from aging, expensive traditional on-prem environments. There are some limitations with integration to clients existing 3rd Party applications, for example, advanced SIP endpoints.