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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Learn from top reviewers

A remarkable communication tool

Rating: 9 out of 10
May 6, 2025
IncentivizedVetted ReviewVerified User
Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations. We use the product in our organisa...
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Paolo Dias
Manager - Customer Service
Customer Manager
Da Bucatino
Webex Calling3 years of experience

Fast and secure communication

Rating: 9 out of 10
May 1, 2025
IncentivizedVetted ReviewVerified User
We previously relied on third party local phones and other applications, due to which, we faced inefficiencies and inconsistencies in client communication. Webex Calling helpe...
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Nanda Chaitanya
Project Manager - Information Technology
Lead Analyst
evalueserve
Webex Calling3 years of experience

Webex always delivers.

Rating: 10 out of 10
April 27, 2025
IncentivizedVetted Review
It provides our business with a single platform to make traditional calls and at the same time take advantage of the slick collaboration space for our employees and customers ...
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Oliver Rickeard
Director - Sales
Sales Director
Atomos Networks Ltd
Webex Calling5 years of experience

Solid replacement for physical phone system

Rating: 7 out of 10
April 26, 2025
IncentivizedVetted ReviewVerified User
We recently replaced almost all of the physical phones with Webex Calling across campus. It was a building by building phase in as part of the "Next Generation Voice Services"...
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Bruce Carter
Engineer - Information Technology
Senior Systems Engineer
University of Notre Dame
Webex Calling1 year of experience

Webex Calling - New age enterprise grade robust calling solution

Rating: 10 out of 10
March 13, 2025
IncentivizedVetted ReviewVerified User
We use Webex Calling for collaboration between different teams internally and also for making calls to the outside world. It is a very good service from Cisco with wide variet...
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Bhushan Kondawar
Consultant - Engineering
Sr Manager
Tata Communications Ltd
Webex Calling8 years of experience
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How Webex Calling Differs From Its Competitors

All-in-one Platform

We have a very balkanized communication envelope. Several systems are currently in use (Slack, Google Chat, Microsoft Teams, etc.), depending on the specific features desired by the particular unit involved. It is unlikely, just due to university politics, that we will ever be able to completely …
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Security

I believe it meets the needs quite well. It is much more convenient for me to take a call on my desktop computer, laptop, or iPhone than with a separate physical phone. Our Information Security department reviewed the system and found that it met all appropriate security requirements for Higher …
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Hybrid Work Implementation Progress

We had to take the campus into full remote mode during COVID, and several teams are still on either hybrid or full remote. Most of the system engineer and administrator groups are still working remotely for the most part. We have set up "hotelling" suites on campus for normally remote users who …
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Organizational Challenges Faced

We had to support full off campus classes and support structure during COVID. Much of that carried over into our post-pandemic crisis atmosphere. Mostly the challenges involved making sure we had sufficient bandwidth to support those function, making equipment upgrades to classrooms to facilitate …
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Impact on Organizational Challenges

Since hybrid/remote revolves around efficient networking use, Cisco was a huge help in basically reconfiguring most operations on the campus to be able to exist in as low of person to person direct contact as possible. Most of that work has now carried over into the hybrid environment. It was a …
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Hybrid Work Experience

Things have been very flexible. Speaking as a systems engineer, it is really no different functionally (with the systems and procedures we have in place) for me to be working on campus or remotely. The security products and features that are provided through Cisco make "virtual" work just as …
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Other Products Considered

The original choice of Cisco was essentially made by our networking group. We have been on Cisco networking equipment for quite a while. I don't have experience with any other core networking equipment in the time I have been here.
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All-in-one Platform

We have used Cisco WebEx video conferencing devices with Webex Calling which take the conference room experience to a next level. Dialling and joining any meeting with Webex Calling is very easy for an video conferencing device. Webex has a vide variety of conferencing devices supported by Webex …
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Security

Cisco's Webex Calling solution is fully cloud based and secured with state of the art Security guidelines followed end to end. Enterprises need not to worry about managing Webex Calling as all the maintenance and security patches will be applied by Cisco without customer intervention. Webex …
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All-in-one Platform

Webex Calling was introduced to us when we were facing a major challenge in call management. Since then we have been able to facilitate our employees collaboration processes which has led to amazing customer experience. We have not yet decided what other Cisco collaboration product that are more …
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Security

Webex calling has fully met our needs. The software has enabled us to incorporate our business communication systems together with communication methods. The software enables us to make unlimited calls and ensures unlimited integaration with CRM and APIs
In terms of customer services Webex Calling …
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All-in-one Platform

At Evalueserve, we’ve integrated Webex Calling with other Cisco Collaboration tools inclusive of Webex Meetings, Messaging, and Control Hub to create a unified conversation ecosystem. This setup allows us to seamlessly switch between calling, video conferences, and messaging—enhancing …
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Security

Webex Calling does a good job of providing secure space for the calls and collaborating without the need for too much effort on our end. Its Security features such as encryption and compliance have already been created, so we do not need to worry about tweak settings for each meeting. It is also …
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All-in-one Platform

Yes we use Webex Meetings alongside Webex Calling to streamline how we can move between calls and video conferences. If a phone call needs deeper discussion, we can escalate it to a video meeting without switching platforms. We also use Cisco desk phones and room devices that are deeply integrated …
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Security

One of the things I appreciate most is that the security features are enabled by default. Another thing is end to end encryption for calls and signaling, secure SIP and encrypted voicemail storage all work in the background. This ensures a secure calling experience from day one. For meetings that …
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All-in-one Platform

It does benefit from the Cisco WebEx endpoint offerings, the full range of endpoint devices, whether it be a client on a mobile phone into desktop related features such as the Cisco WebEx boards when you go into the meeting rooms, the full range. And now with the new, I think the Cisco microphone, …
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All-in-one Platform

We have combined other solutions as well with Webex Calling as it's by the Cisco team. We have integrated it directly with Cisco Suite and they have been working seamlessly with that, Webex Meetings, Slido etc. Everything is working well with Webex Calling, it's a one stop solution for businesses …
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Security

It has met all the expectations we had. It is safe to use as well and it does provide security and trust to Cisco, which makes it more reliable for the end users. I feel that they have been doing really great in terms of security and integrity. I am a happy user so far.
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Security

The calls and meetings are end-to-end protected, so its really great. We generate meeting links in Webex Calling, and those can be joined by Webex Calling as well. This is really good and increases the total usability of a single application.
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All-in-one Platform

Webex edge audio and Webex assistant are features that enhances the overall Webex Calling experience. Although is a solution some costlier than some other competing online collaboration platforms, Cisco good will and customer service compensates the investment. Webex Teams, Webex Meetings, Webex …
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Security

Webex Calling really cares about host settings and attendee experience. It is also an ideal partner for corporate or business calling meets needs. The setup, licensing and acquisition is a very smooth process. The customer service is a key differentiatior in terms of agility, solutions provided …
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All-in-one Platform

Webex Calling is a video conferencing tool that seamlessly integrates, with Webex Calling, allowing users to transition between voice calls and video meetings effortlessly. The ability to switch seamlessly between voice calls and video meetings allows for more flexible and spontaneous reactions. …
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Security

Webex Calling leverages encryption in both in - transit and at rest for all voice call and messages. This ensures that sensitive business communication is secure and protected from interception. Encryption is applied automatically, so there is no use for users to manually configure security …
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All-in-one Platform

Webex CC for sure and the recently launched Customer Experience offer, both are a great option to combine with Webex Calling as well since they have the same core solution, a cloud-based Collaboration structure. Webex CC can be integrated within the same Org ID and be managed by the Control Hub as …
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Security

Internal and external calls are encrypted since we have our LGW integrated with certificate-based authentication. Integration with MS Azure is also encrypted through TLS secure handshake step. We can define specific groups to access the Control Hub and define a set of rules that will tell which …
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All-in-one Platform

I don't believe I was using any other Cisco products in conjunction with Webex Calling. Outside of the virtual calls, my role predominantly has me leveraging MS Office and Design tools.
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Security

Webex Calling provided me and my teammates with a secure and reliable space to continue doing our work in a remote setting. One flexible feature that I really loved was the ability to call in via phone. During periods of unreliable internet connection, I was still able to partake in important …
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All-in-one Platform

Webex Meetings, Webex Smart board, it has benefited to me in sense that having one brand for communication and collaboration, it was seamless to integrate and my data and contacts would just sync to all devices so I could always continue to work or join from any means of device I would have.
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Security

Webex Calling means good security needs for secure and collaborative tool. As Webex provides end-to-end security and encryption for calls. It also complies with industry standards like GDPR, HIPAA, and ISO 27001. It has also got built security whereby it helps uses out of the box as they do not …
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All-in-one Platform

Using the full Webex suite and enjoying all the features of Webex Meetings and transcriptions of my calls. I really enjoy the videos feature that allows video recording and creation right on the platform for making training videos for me and my colleagues. Having the multitude of features and …
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Security

Security and the ability to auto adopt everyone within my organization has been fantastic. Having users who already opened a Webex account with their corporate emails be able to be adopted directly and securely into my tenant without needing to have them re create their accounts has sped up the …
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All-in-one Platform

This has helped out International offices convert to Webex Calling from on-prem calling services. This has streamlined our calling solution. We are also looking to convert our smaller call centers to the calling option to take the workload off our UCCX System. This is going to help us save tens of …
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Security

This keeps our calls secure and encrypted. Our Medical center callers are paramount for security, especially when speaking to a doctor or call center to book appointments or pay their bill.
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Security

Webex Calling with the Webex App offers a secure collaborative space for calling, messaging, meetings, and file sharing with high levels of security, easy administration, and support with the Webex Control Hub. Webex Calling alone may not be very attractive due to the decline in the use of …
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Security

Webex Calling works well in terms of providing a secure collaborative space, meeting, and call. It has good security features, interoperability and participant management, but it's overall falls short of the competitors, getting the upper hand only if moving from other Cisco experiences or …
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All-in-one Platform

Due to other competitive apps (teams) we are not using all features of Webex Calling because of cost issue, however as per the presentation given about the overall products seems promising. But without using all the features can not comment on that.
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Security

As previously mentioned, this allows us to make calls and intercom pages between two locations 30 minutes apart seamlessly.
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All-in-one Platform

I love the seamless experience when using the end-to-end Cisco Webex suite. I can talk to people on the cell phone, and then transfer the call to my Webex meeting room to continue the discussions. The integration with Webex Contact Center provides a single platform for customers to contact us.
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Security

It works well as a collaboration solution on our laptop, integrates seamlessly with our Video Conferencing solution and our contact center solution. The Webex Meeting room provides excellent video conferencing technology, the video is crisp and the audio is crystal clear. The Webex Teams allows us …
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Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.
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All-in-one Platform

Cisco doesn't have many platforms for meetings or generally speaking. I've used many other platforms in the bast and generally speaking for work and for my personal life and I find them way safer, easier to use...much more user-friendly. They're way more on the get go and don't use all of my PC's …
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Security

If I had to see it as a normal platform as is, it wouldn't be that bad. Considering there are other monstrous other metting applications, I think Webex Calling is not my go-to.. As a matter of fact, it might as well be the last option for me. In my opinion, it doesn't really have a lot of AI …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

3 videos

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Webex Calling Review
04:49
Webex Calling Review
05:47
Webex Calling Review
09:40
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Pricing

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Webex Call

$17

Cloud
per month per user

Webex Suite: Meet + Call

$25

Cloud
per month per user

Webex Enterprise

Contact Sales

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://signup.webex.com/sign…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $17 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 8.1

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.9
Avg 8.2

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.1
Avg 7.9

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.1
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.6
Avg 8.3

Call Management

Customized phone system settings

7.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

7.3
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7.6
Avg 7.9
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $17.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Message alerts highest, with a score of 9.1.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 193)

Solid replacement for physical phone system

Rating: 7 out of 10
Incentivized
April 26, 2025
BC
Bruce Carter
Senior Systems Engineer
University of Notre Dame (Higher Education, 5001-10,000 employees)
Vetted Review
Verified User
Webex Calling
1 year of experience
View profile
Likelihood to Recommend
It seems quite able to handle the normal day to day voice call requirements quite well. Our previous Cisco phones had cameras that could do video calls, but if we need that we go to a Zoom session. Conference room use is not terribly convenient, although this might just be a case of us figuring out how to adapt the environment.

Webex Calling - New age enterprise grade robust calling solution

Rating: 10 out of 10
Incentivized
March 13, 2025
Likelihood to Recommend
Webex Calling is a cloud based enterprise grade calling solution backed by Cisco's strong collaboration expertise. This makes Webex Calling a robust solution as compared to other players in the market. It offers vide variety of calling related features to make the user experience rich and satisfactory. Enterprises which requires strong collaboration for its people working in office or remotely from home will benefit a lot from this cloud calling solution.

A remarkable communication tool

Rating: 9 out of 10
Incentivized
May 06, 2025
PD
Paolo Dias
Customer Manager
Da Bucatino (Restaurants, 51-200 employees)
Vetted Review
Verified User
Webex Calling
3 years of experience
Likelihood to Recommend
Ability of the software to automate note taking and provide immediate access to insights and analytics. Flexibility and control of the software which ensures seamless workflows in call management. Webex Calling ensures powerful voice capabilities and very advanced communication features all in one platform. The software is able to streamline and modernize all call management workflows.
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