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Webex Calling

Webex Calling

Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

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Recent Reviews

Webex Calling review!

8 out of 10
March 01, 2024
Incentivized
We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …
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Webex Calling

9 out of 10
February 13, 2024
Incentivized
It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Directory of employee names (135)
    8.5
    85%
  • Message alerts (128)
    8.4
    84%
  • Answering rules (132)
    8.4
    84%
  • Mobile app for iOS (127)
    8.2
    82%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Webex Calling Review
09:40
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Pricing

View all pricing

Basic Plan

$0.00

Cloud
user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $11.95 per month per user
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8
Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

8.2
Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 8.0

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1
Avg 8.1

Call Management

Customized phone system settings

7.6
Avg 8.2

Mobile apps

Apps are compatible with mobile devices.

8.4
Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

7
Avg 7.4
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Product Details

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.


Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.


Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.


Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Business SMS/External Messaging
  • Supported: Online Fax
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Additional Features

  • Supported: Voice queues
  • Supported: Background noise removal

Webex Calling Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesArgentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported LanguagesArabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Frequently Asked Questions

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(367)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Evan Kent | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Webex Calling is a phone system that is completely based in the cloud allowing end-users to connect and use the business phone line from anywhere in the world. During the times of remote work, for clients who currently use this software, it has been fantastic for continuing the "office" feel when calling in for clients, while still allowing employees to work remotely from anywhere in the world.
  • Routes calls.
  • Call quality.
  • Phone features like CID, call waiting, 3 way calling.
  • Internationally calling limitations.
  • Troubleshooting when issues arrive is difficult.
  • Does require a higher bandwidth then similar products for clear calls (but if you have it calls are crystal clear).
Webex Calling is perfect for your remote user working from home in an area with high internet speeds. In these cases, it works perfectly and the end caller does not know if they are home, on vacation, or in the office.

However, it does not work well if you have very rural employees with limited internet speeds. If the speeds cannot support the call quality the calls become almost impossible.
Cloud PBX (3)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
80%
8.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
N/A
N/A
Mobile apps (2)
N/A
N/A
Mobile app for iOS
N/A
N/A
Mobile app for Android
N/A
N/A
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
  • It has allowed our business to continue without skipping a beat during the pandemic.
  • We have had to pay for some higher internet plans for home users.
We have not used these features yet.
It just works when it works. It is a fantastic out of the box tool that requires minimal setup on the end of the company and allows users to use multiple platforms/computers to successfully work within the needs of the business.
I was not part of the selection committee, so I only support what is purchased and implemented. I cannot provide a proper comparison.
50
Everything from admins to C-level executives.
Very little. It works pretty simply right out of the box. The interface is very intuitive and works the way you would expect. As long as an end user has basic understanding of how to open an application in windows, they will and should be able to use this application without any issues.
  • Meetings
  • Phone Calls
  • Working Remotely
  • Being able to work from any location while not showing you are remote
No
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We are an msp so mostly the clients will select software that works for them. Each client has different needs based on features and cost. Webex calling however is very easy to use and I haven't had any clients who have chosen it regret their decision. It works very well and lives up to it's reputation.
I've only had to reach out to support 2 or 3 times as the software works correctly, but each time the person was polite, well educated on their software, as well as quick and egger to resolve the issue.
We did not. My MSP provides support for our clients. We rarely need the extra step with a vendor
No
January 27, 2022

Webex calling the Beast

Ramnik Singh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Using Webex [Calling] from anywhere from phone and still using [the] phone number and feeling like you are at work with your team and for the customer, it looks more genuine.
  • Webex Anywhere
  • Being cloud based
  • No hardware to manage
  • Live updates
  • One location can communication to another location
  • Any user can be assigned any extension regardless of location
  • Adding numbers in bulk when adding the range
It is more suited where the company employees are on the road and they don't want to send more money on hardware and then its maintenance. It is less suited for security companies who don't want their information to be cloud-based so anyone can access their systems easily.
Cloud PBX (2)
75%
7.5
Hosted PBX
80%
8.0
Directory of employee names
70%
7.0
Call Management (5)
64%
6.4
Answering rules
70%
7.0
Call recording
60%
6.0
Call park
50%
5.0
Call screening
70%
7.0
Message alerts
70%
7.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
80%
8.0
Mobile app for Android
80%
8.0
Performance & Compatibility of Online Events Software
N/A
N/A
Online Meetings / Events
N/A
N/A
Screen Sharing
N/A
N/A
Online Events Collaboration
N/A
N/A
Online Events Security
N/A
N/A
Unified Communications Platform and Collaboration
N/A
N/A
  • Reduced the hardware investment
  • Increased number of customers from small to large enterprise
Have combined Google Text to Speech and Webex Contact Center for the customers
Webex calling has given us a lot of help resolving these issues like security and dependability and ease of access and easy to understand.
For being cloud-based and decreasing the cost for hardware
Cisco Unified Communications Manager (Call Manager), Avaya OneCloud CPaaS
50
MSP
5
Voice training and gateway configuration. Also control hub configuration
  • Normal calling
  • Reception Client
  • Hunt group
  • Call queues
  • using anywhere
  • To integrate with other applications
because have been using it and its easy to configure and manage
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