Webex Calling

Webex Calling

Customer Verified
Top Rated
TRUE
About TrustRadius Scoring
Score 8.7 out of 100
Top Rated
TRUE
Webex Calling

Overview

Recent Reviews

Cisco Webex Calling

10 out of 10
July 03, 2022
We have made calls remotely, without the need to use VPN, because you can make international calls, this has resulted in creating a very …
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Webex Review

10 out of 10
April 20, 2022
We use Webex calling as an everyday way to contact internal workers as well as outside clients. It has become widely utilized once we …
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Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Audio conferencing (102)
    9.1
    91%
  • Directory of employee names (95)
    9.1
    91%
  • Video screen sharing (96)
    9.0
    90%
  • Video conferencing (96)
    9.0
    90%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Webex Calling, and make your voice heard!

Pricing

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Basic Plan

$0.00

Cloud
user/month

Call Plan

$17.00

Cloud
user/month

Call + Meet Plan

$25.00

Cloud
user/month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $17 per month per user

Product Demos

Security is at our core  |  Webex by Cisco
Security is at our core | Webex by Cisco
01:01
Your complete cloud business phone system  |  Webex Calling
Your complete cloud business phone system | Webex Calling
01:11
WebexOne 2021 Highlights
WebexOne 2021 Highlights
02:15

Features Scorecard

Cloud PBX

8.7
87%

Call Management

8.9
89%

VoIP system collaboration

9.1
91%

Mobile apps

9.1
91%

Product Details

What is Webex Calling?

Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.

Webex Calling Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Webex Calling Videos

Security is at its core | Webex by Cisco
Webex Calling: A Cloud Phone System
WebexOne 2021 Highlights

Webex Calling Downloadables

Webex Calling Competitors

Webex Calling Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry

Frequently Asked Questions

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

Webex Calling starts at $17.

Nextiva Business Phone Service and 8x8 Express are common alternatives for Webex Calling.

Reviewers rate Directory of employee names and Audio conferencing and Mobile app for Android highest, with a score of 9.1.

The most common users of Webex Calling are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

View all alternatives

Reviews and Ratings

 (239)

Ratings

Reviews

(1-25 of 105)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Effective platform for conducting meetings and webinars.
  • Network connection and call drops are less compare to other cloud applications.
  • Perfect to connect with team and take meetings from remote locations.
  • Best for video conferencing.
Marta Diaz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Webex Calling is an online collaboration software that gives me instant, secure, and easy face-to-face video conferencing. It gives me wonderful features, it's very flexible, it's easy to start from anywhere, and any device breaks down barriers to communication, avoiding bad wireless connection and with HD audio and video quality.
Emma Martinez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Customer service and company image could improve sequential routing offerings, making it possible to serve your customers immediately and effortlessly transfer unanswered incoming calls to the next agent.
  • By getting call history, you can perform trend and quality analysis.
  • It could make using VoIP conferencing more enjoyable.
  • With the ability to combine team collaboration, messaging, audio chat, and video conferencing in a single interface.
Sashi Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The operating expenses of the organization are reduced through the use of Webex Calling.
  • Reduce technology expense and complexity while increasing work agility and intuitiveness.
  • By helping you migrate key business communications to the cloud, you can increase your productivity.
  • Reduce the number of steps required to make a purchase.
  • Increases the efficiency of workers.
  • Webex Calling helps you save money on both technology and operations.
  • It helps you maintain business continuity by subscribing to a product that provides leading-edge security, network, and collaboration solutions.
  • Customer service is improved at all levels and across multiple locations.
  • For remote and traveling workers, improve connection performance.
Stacey Purdy | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Increased and more efficient collaboration between departments
  • Ability to serve clients better through the use of messaging, video calling, and remote support
  • Better data analytics which provides info on where we need to improve
Score 9 out of 10
Vetted Review
Reseller
Review Source
  • Increased our overall customer base
  • Pricing is higher than what we were previously using
  • Productivity has increased by 50%
  • Ease of access has improved
  • Virtual meetings have increased and are made easier
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Positive - Implementations are smoother and quicker than other products
  • Negative - Customers do not want to be trained to use it
  • positive - Overall easier to implement