Webex Calling Usability, Reviews & Ratings 2024

Name: A modern enterprise-grade cloud calling | Webex Calling
Uploaded: 2023-03-28T13:00:26.000Z
Duration: 1 min 31 s
Description: Modern enterprise-grade cloud calling | Webex Calling

Starting at $11.95 per month per user

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Overview

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling,…

Recent Reviews

This App is all about security!

6 out of 10

March 29, 2024

Incentivized

I work for communities and counseling for study abroad operations and for these operations I use Webex Calling, in this era where …

Webex Calling review!

8 out of 10

March 01, 2024

Incentivized

We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our …

Webex Calling

9 out of 10

February 13, 2024

Incentivized

It allows us to provide advanced telephony services to our customers like auto attendant, call queue, hunt group... And this is all …

Webex Calling Review

9 out of 10

February 09, 2024

Incentivized

Into my organization, it's just for testing and in order to help the customer to implement some solution, some features. So I'm just …

Webex is the way to go!

10 out of 10

January 07, 2024

Incentivized

We needed a single solution to bring a nationally distributed company into a single platform which could be managed from anywhere. The …

Webex Calling Review

6 out of 10

December 28, 2023

Incentivized

We use Webex Calling for all inbound and outbound calls in our organization. We are able to have a mix of SIP trunks and local …

Webex Calling

7 out of 10

December 06, 2023

Incentivized

Webex Calling has been used for meeting and training sessions. Addresses recording capability and general meetings.

Webex Calling: an All-in-one software

10 out of 10

November 22, 2023

Incentivized

Since we are a global company, we use it to collaborate with other teams in the US and EMEA regions. I use it for handing off cases to the …

Business orientated chat app

7 out of 10

November 16, 2023

Incentivized

Webex Calling allows to to efficiently and effectively communicate with our customers and partners who also have integrated Webex as their …

Webex Calling - Best platform for meetings and calls

9 out of 10

October 23, 2023

Incentivized

We use Webex Calling for all the team meetings ( which includes Daily stand-ups, all Sprint ceremonies, and even for PI Planning)that we …

Webex Calling: Best Calling Solution!

9 out of 10

October 12, 2023

Incentivized

We use webex calling as Company, Org, and Team hotline together with Webex App and Webex Meeting and we use it in our day to day tasks. It …

Secured and robust

9 out of 10

September 09, 2023

Incentivized

Its ability to hold multiple participants to have phone conferences and another great feature it offers is we can send voice messages to …

Enterprise features combines with End to End Encryption

7 out of 10

September 03, 2023

Incentivized

We are using Webex Calling as our primary driver for calling. We use Webex App, which includes messaging and meetings as well. We have …

Best cloud Calling Solution

10 out of 10

July 14, 2023

I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control …

My Webex Calling Journey

9 out of 10

July 14, 2023

It is used to replace the on-premises solution of a banking organization, which in turn has a contact center solution.These require …

Read all reviews

How Webex Calling Differs From Its Competitors

All-in-one Platform

I have integrated it with Cisco UCM to receive the Webex calls on my desk phone since being a community specialist, I got to stay in contact with the close knit. This feature has worked fine for me and integration was also pretty easy. Call routing and voicemail can be taken care of here so yes …

Incentivized

Security

Everything is in the app itself. Calling, meeting and messaging could be done with ease but it's low on analysis part and also on being a potent community tool. Security is good end to end encryption is there so no problem on this part. There should also be in call analysis which is not there.

Incentivized

Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.

Incentivized

Security

It would be necessary to have more information on data sovereignty and where are Webex datacenters.

Incentivized

All-in-one Platform

When we are deploying WebEx calling, of course we are talking about WebEx meeting and we can say to customer, "Hey, you don't have WebEx meeting for the moment, you just have the free license for the moment. You just have 40 minutes free. And if you want to benefit from the whole license, you can …

Incentivized

All-in-one Platform

We ran with the gamut of all the Webex apps, Messaging, Meeting and Calling as well as also adding in Slido when we were able to as well.

We were able to have a single integrated platform to manage all of these and deploy easily without any issues. The single pane of glass management and single app …

Incentivized

Security

It meets our needs for both security as well as also call quality from any place, anywhere at any time.

We have deployed it in various parts of the company, from homeless shelter to education departments as well as business office users and mental health users who work with the community in the …

Incentivized

All-in-one Platform

Outlook Calendar integration works perfectly. The Microsoft Teams addon is nice because you can call people directly from the Teams app. We also use the messaging and meetings products for our business needs.

Incentivized

Security

Webex meetings has let us get rid of another meetings app because we are able to host townhalls directly on Webex Meetings. On top of that, the participant management in Webex Meetings allow us to keep track of who joined and who didn't. It also made posting the video a breeze.

Incentivized

Security

It does its job. Especially for calls that need confidentiality, it is easy to create a meeting room open only for certain people. Though I noticed that there are some settings I hoped are only available to the host such as putting someone on the spotlight or muting and unmuting. I noticed that it …

Incentivized

All-in-one Platform

Well apart from calling we also use messaging, meetings and such as is customary for such a communications app. Apart from the standard use of the Webex app I don't believe we have combined any other Cisco Collaboration products with it as of this moment. I have used Cisco's Slido app but that was …

Incentivized

Security

Webex Calling meets all our current needs, the application is easy to use you just need to setup a meeting and invite the participants or start a call. It allows users to join either via their computer, mobile device using Webex application, or I believe you can even call in over the regular line. …

Incentivized

All-in-one Platform

Webex Calling is my one-stop shop for my Meetings, calls, and Instant messaging. In addition to one-on-one chatting, we even create a specific Space (Group chat) and communicate about a project. We use this Webex Calling meetings for our Program Increment planning which has around 400 - 500 …

Incentivized

Security

Webex Calling is very collaborative and quicker way to bring a group of team mates to huddle quickly and very easy way to communicate rather than communicating via emails.

Incentivized

All-in-one Platform

Webex App and webex meeting. Its so hassle free having an application connected with each other wherein we can use it simultaneously. This definitely helps the team work collaboratively!

Incentivized

Security

User friendly. Its easy to use and doesnt need any special training to be able to use the feature

Incentivized

All-in-one Platform

Webex meetings and Webex Webinars are the two other things which we have collaborated because it helps us in delivering what we want and makes our job easy

Incentivized

Security

Webex calling always have met our day to day needs . Since we use it daily , we have enjoyed all the using Webex to the maximum. It os one of the secured application and when it comes to participants and different choices he has to choose from. Webex is best !

Incentivized

All-in-one Platform

We have used Microsoft Teams for messaging and calling previously, then due to lack of features integrated Webex Calling in MS Teams but still had some issues therefore completely migrated to Webex App. We have also integrated to Webex Calling manager at some remote sites. Webex App has been our …

Incentivized

Security

When it comes to security Webex has been the best in business for some time now. Microsoft teams meeting doesn't offer End to end encryption for meeting, they started supported it for calling only recently. Who can forget Zoom fiasco wherein they said they support End to End encryption but they …

Incentivized

Security

Having all features in the Webex App has simplified the life of our users, this solution is the best

All-in-one Platform

Webex Contact Center, cause its use the same App for communication the adaptation of the agents was quite fast to the new tool.

Security

It is excellent to be able to focus exclusively on the desired features knowing that the tool has high security standards and that the information sent is encrypted natively.

Security

It has fulfilled all our need with out any set backs in terms of collaborative space, meeting and calls.

Incentivized

Security

Webex Calling is great communication platform the quality and security of the application is very good.It provides flexibility to host according to the agenda of meeting.

Incentivized

Security

Webex does it very well since I don't have to make any extra steps in my meetings. The security and host settings are things I'm glad I don't need to worry about.

Incentivized

All-in-one Platform

Video conferencing, Messaging and Events have been great tools in collaboration with Webex Calling. Being able to collaborate in real-time form anywhere in the world has elevated remote work. The ability to create team spaces and facilitate realtime discussions. Lastly, the ability to host and …

Incentivized

Security

Webex provides better video conferencing security than I have seen for other alternatives out there. Webex offers locked personal meeting rooms, encrypted cloud recordings and meeting connections with password requirements. The lobby feature is also great, it allows hosts to control who gets to …

Incentivized

Security

Most settings and management are done in the browser, at least in the configuration we use. This is really suboptimal and unnecessary, but perhaps there are other options. Overall, I found this part of the software particularly weak, anyway.

Incentivized

Security

Webex provides quick and easy setup of meetings and calls without any major intervention.
All our devices are running latest versions of Windows so interoperability has not been a problem.

Incentivized

All-in-one Platform

As far as CISCO related suits go, our only main use is the VPN and end point security software option, which is essential in most companies who value their internal security and even more in this age where we allow the remote work of several associates. That, in tandem with Webex, allows us to …

Incentivized

Security

Managing Webex is an easy experience, and the amount of options that it gives you are good enough to keep a good flow of data exchange between all parties involved in the various calls and meetings we have to check. Security is one of the main reasons we decided to rely on this software as …

Incentivized

All-in-one Platform

We have combined Cisco Jabber with Webex. Jabber allows intra-office communications between teams both in instant message and in phone/audio/voicemail capabilities over computer and sent to email. It allows for integration of multiple meeting spaces and means of communications across our firm, …

Incentivized

Security

Webex calling seems secure from an end to end perspective. It is easy enough for a host to boot out a participant that dials in without providing any identifying information. I also expect transcripts are maintained securely and/or encrypted but I do not have particular expertise in this area to …

Incentivized

Security

Webex allows scheduling and running large meetings both internally and externally. This allows us to have specific rules for conducting our meeting such as how we let people in, unmuting participants when needed, white board capability, screen sharing capability etc. with much ease.

Incentivized

All-in-one Platform

We use almost all the functions of Webex. Webex calling, Webex Meetings. We also use Webex boards 55 and DX80 in our offices. We love the complete integration of Webex with Cisco products.

Incentivized

Security

Cisco Webex Calling is a communication and collaboration platform that includes a range of features to facilitate secure and effective meetings and calls. Depending on your specific needs and goals, Webex Calling may be well suited to meet those needs.

Here are some factors to consider when …

Incentivized

All-in-one Platform

As a business we use Cisco Webex Meetings as well, which obviously compliments Webex Calling with being from the same vendor. The interaction between the 2 is good and moving content and functionality between the 2 products and platforms is very easy. Adding Slido within meetings and expanding on …

Incentivized

Security

Webex is one of the most secure platforms on the market, especially considering that other vendors are playing catchup and have either had security issues or not implemented end to end encryption from the off. This client verifies encryption is present in all aspects of its use and can always be …

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features

Directory of employee names (135)
8.5
85%
Message alerts (127)
8.4
84%
Answering rules (132)
8.3
83%
Mobile app for iOS (127)
8.2
82%

Reviewer Pros & Cons

View all pros & cons

Real time translation to multiple languages
Virtual backgrounds aren't that much appealing as well, there is room for improvement there

Verified User

Employee in Marketing

Education Management Company, 5001-10,000 employees

No need to have on-prem infrastructure
Log with different account on the same app, maybe account of different tenants

Verified User

Technician in Professional Services

Computer & Network Security Company, 201-500 employees

Video Reviews

1 video

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Webex Calling Review

09:40

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Pricing

View all pricing

Basic Plan

$0.00

Cloud

user/month

Cisco Unified Communications Manager

$0

On Premise

Call Plan

$17.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.webex.com/pricing/index.html

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$11.95 per month per user

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.8

Avg 8.1

Screen Sharing

Features related to remote screen sharing capabilities.

7.8

Avg 8.0

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.1

Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.2

Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.1

Avg 8.2

Call Management

Customized phone system settings

Avg 8.2

8.3
Answering rules
(132) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
8.6
Call recording
(126) Ratings
Automatic recording of inbound and outbound calls
8.5
Call park
(120) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
8.3
Call screening
(114) Ratings
Ability to block numbers or send calls directly to voicemail
8.4
Message alerts
(127) Ratings
Receive SMS and email message notifications for voice and fax messages
3.6
Business SMS/External Messaging
(1) Ratings
Unlimited SMS and/or MMS with clients
4.5
Online Fax
(1) Ratings
Ability to send and receive faxes over the internet
5.8
Voicemail Transcription
(3) Ratings
AI-powered voice-to-text transcription of voicemails

Mobile apps

Apps are compatible with mobile devices.

8.4

Avg 8.6

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

Avg 7.5

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Product Details

About
Competitors
Tech Details
Downloadables
FAQs

What is Webex Calling?

Webex Calling is Cisco’s flagship cloud calling solution with 13 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a scalable cloud calling solution. Webex Calling is available on a complete ecosystem of devices, including the Webex App for desktop and mobile, Cisco IP phones, Cisco Desk devices, and Cisco Room systems.

Webex Calling provides businesses with a smooth path to the cloud with flexible migration options for businesses of any size. Features such as Cloud Connected UC, Dedicated Instance, and Webex Setup Assist enable Cisco UCM customers to migrate to the cloud with zero business disruption.

Webex Calling is available in over 130 countries worldwide with three options for PSTN connectivity that can be selected on a site-by-site basis. Webex Calling is delivered on the globally available, geographically redundant Webex Platform that offers proven 99.999% availability. It is part of a complete collaboration suite that includes Meetings, Messaging, Polling, Events, async video, and Contact Center that is managed through Webex Control Hub, single-pane-of-glass administration experience.

Webex Calling is available direct, through Cisco VAR partners, and through service provider partners.

Webex Calling Features

Show Unsupported Features

Cloud PBX Features

Supported: Hosted PBX
Supported: Directory of employee names

Call Management Features

Supported: Answering rules
Supported: Call recording
Supported: Call park
Supported: Call screening
Supported: Business SMS/External Messaging
Supported: Online Fax
Supported: Voicemail Transcription

Mobile apps Features

Supported: Mobile app for iOS
Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

Supported: High quality audio
Supported: High quality video

Online Meetings / Events Features

Supported: Scheduling
Supported: Calendar integration
Supported: Meeting initiation
Supported: Record meetings / events

Screen Sharing Features

Supported: Desktop sharing

Online Events Collaboration Features

Supported: Live chat

Online Events Security Features

Supported: User authentication
Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

Supported: Centralized communications management
Supported: Team messaging
Supported: Team document sharing
Supported: Call and meeting analytics

Additional Features

Supported: Voice queues
Supported: Background noise removal

Webex Calling Screenshots

Webex Calling Video

Modern enterprise-grade cloud calling | Webex Calling

Webex Calling Competitors

Webex Calling Technical Details

Deployment Types	On-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Windows, Linux, Mac
Mobile Application	Apple iOS, Android, Mobile Web
Supported Countries	Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Haiti, Paraguay, Peru, Uruguay, American Samoa, Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic, Grenada, Guam, Jamaica, Mexico, Montserrat, Northern Mariana Islands, Puerto Rico, Saint Kitts & Nevis, Saint Lucia, Saint Vincent & the Grenadines, Sint Maarten, Trinidad and Tobago, Turks and Caicos Islands, United States, US Virgin Islands, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Montenegro, Malta, Netherlands, Norway, Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovenia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Australia, Fiji, New Zealand, Papua New Guinea, Vanuatu, Azerbaijan, Bahrain, Bangladesh, Bhutan, Cambodia, China, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kuwait, Laos, Lebanon, Macau, Malaysia, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, South Korea, Taiwan, Thailand, Timor-Leste, Turkmenistan, United Arab Emirates, Vietnam, Algeria, Angola, Benin, Cameroon, Cote d'Ivoire, Egypt, Ghana, Kenya, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Tanzania, Tunisia, Uganda, Zambia
Supported Languages	Arabic, Bulgarian, Catalan (Spain), Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English (Australia), English (UK), English (New Zealand), English (US), Finnish, French (Canada), French (European), German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian, Russian, Serbian, Swedish, Spanish (Latin America), Spanish (Spain), Thai, Turkish, Vietnamese

Webex Calling Downloadables

Webex Calling Data Sheet

Frequently Asked Questions

Webex Calling starts at $11.95.

Microsoft Teams, RingEX, and Zoom Phone are common alternatives for Webex Calling.

Reviewers rate Call recording and Mobile app for Android highest, with a score of 8.6.

The most common users of Webex Calling are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(359)

Attribute Ratings

Reviews

(1-4 of 4)

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July 14, 2023

Best cloud Calling Solution

Anthony Garcia

Solutions Architect

SPC Internacional (Computer & Network Security, 201-500 employees)

Score 10 out of 10

Vetted Review

Reseller

Use Cases and Deployment Scope

I use Webex Calling for demos, customer PoCs and Lab resource, I have used the solution for almost 4 years. It is a great call control system, specially for companies that need mobility or have remote workers, this since you only require an internet connection to get the Webex Calling services

Pros and Cons

Reporting
Easy administration
Great for Remote Work

Support for 3rd party video devices
integrations with more call recording partners
Survivavility on the same LGW

Likelihood to Recommend

I always recommend Webex Calling since is easy to use and administer, is great for small and mid companies that need remote workers and mobility.

I do not have an scenario to say that I do not recommend it.

Webex Calling Feature Ratings

Cloud PBX (3)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 100%
10.0

Call Management (5)

100%

10.0

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 100%
10.0
Message alerts: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

Return on Investment

We do not have to maintain any servers on premises, so we do not worry about hardware anymore
Electric bills reduced
Maintanance reduced

All-in-one Platform

None at this moment

Security

Having all features in the Webex App has simplified the life of our users, this solution is the best

Alternatives Considered

Webex Meetings, Traning and Webinars

Other Software Used

Webex Meetings, Webex App, Webex Events

Usability

The solution is very easy to use, Webex App is very intituive and you have everything on just one app

Easy Tasks

Conference calls
Hold-Resume
Voicemail check

Difficult Tasks

None
None
None

Mobile Interface Availability and Impressions

Yes

Yes, you can use the Android or iOS app just as a regular phone to do and receive calls

October 24, 2022

Webex Calling All in One

Verified User

Employee in Information Technology

Information Technology & Services Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex Calling is used by a part of the company. The Webex Calling solution is good for small and medium companies. The solution is easy to deploy and easy to manage.

Pros and Cons

Calling.
License management.
Deployment.
Easy configuration.

Add possibility for the admin to edit the speed dial on a webpage.
Recording.
Hide some icons on the application.

Likelihood to Recommend

Webex Calling is appropriate for a company that wants a simple phone system and/or wants to remove all infrastructure. Webex is not appropriate for a big company who wants a lot of specific features or integration with homemade software.

Webex Calling Feature Ratings

Cloud PBX (3)

100%

10.0

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 100%
10.0

Call Management (2)

100%

10.0

Answering rules: 100%
10.0
Call park: 100%
10.0

Mobile apps (2)

50%

5.0

Mobile app for iOS: N/A
N/A
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

Return on Investment

More interconnection with people in my company.
Remove my Jabber App.

All-in-one Platform

I actually use Webex Calling, Webex Meeting and the instant messaging. Webex provides a good opportunity to have 3 solutions in 1 app. The application design provides one screen for Calling, Meeting and Instant messaging. It's easy to switch.

Security

Cisco Webex end‑to‑end encryption keeps your messages, documents, and whiteboard content encrypted from one device to another.
All the organization's data are stored in your geographic data store.

Alternatives Considered

Cisco Jabber

Cisco Webex Calling is the evolution of Cisco Jabber, Webex Calling doesn't need a Cisco on-premise infrastructure and provides an all-in-one solution for IM & meeting and calling applications.

Other Software Used

Cisco Jabber, Skype for Business (formerly Lync), now part of Microsoft Teams

Cisco Products Used for Hybrid Work

Webex App

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

the solution is implemented at 90% . it's really easy for us to deploy and implement this solution.

Usability

Webex solution is friendly, all services are clearly identified.

Easy Tasks

Instant messaging.
Calling.
Meeting.

Mobile Interface Availability and Impressions

Yes

The Webex app on Android is really fine and works perfectly.

October 06, 2022

One of the best SMB products available

Verified User

Partner in Professional Services

Information Technology and Services Company, 201-500 employees

Score 8 out of 10

Vetted Review

Reseller

Use Cases and Deployment Scope

We currently have limited options in Argentina regarding all the features available for this product in other locations, but as a Cisco voice service family product, it's always among the top-recommended choices for use and resale to customers, with no blind spots when selected and all of Cisco's expertise and support behind it.

Pros and Cons

A wide range of available quality endpoints to choose from.
Full PBX-like capabilities.
Collaboration at its highest level.

Limited features in some regions.
Not the cheapest option.

Likelihood to Recommend

Depending on the context, but disregarding the target of 100 to 1000 users, I prefer the 250 to 800 range. In smaller or bigger scenarios, other options become more appealing.

Webex Calling Feature Ratings

Cloud PBX (2)

75%

7.5

Multi-level Interactive Voice Response (IVR): 70%
7.0
Directory of employee names: 80%
8.0

Call Management (4)

77.5%

7.8

Answering rules: 90%
9.0
Call park: 70%
7.0
Call screening: 80%
8.0
Message alerts: 70%
7.0

Mobile apps (2)

85%

8.5

Mobile app for iOS: 80%
8.0
Mobile app for Android: 90%
9.0

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

Return on Investment

It provided flexibility regarding the add of new branches or users
It adds features periodically to improve calling costs and routing

All-in-one Platform

Cisco Collaboration endpoints are the best in the market, and are designed to work at state-of-the-art level with videoconferencing and content sharing, wich is something far more complete that "just a voice call", but using the same endpoints for conference calls makes a lot of difference compared to a simple speakerphone system or even a conference phone system. A full Cisco approach for office or meeting room equipment is a safe bet to ensure high level user experiences.

Security

Regarding security, Cisco Webex Calling, or Cisco products in general, always stand out among their competitors with their features and standards or new security technologies, and usually set a path to be followed later by other companies. This conception about security maintained by Cisco across all their product lines, applies to user's best practices and meetings features associated to moderation or hosting, particularly regarding multitudinary events, so every call, meeting or event is secure and all the information is available and visible to the meeting's owners.Regarding interoperability, there is an integration for and with almost every other platform or system you may need, and if there isn't a specific integration, probably -almost certainly- a well documented workaround can be found.

Alternatives Considered

Zoom, Microsoft Teams, BlueJeans Meetings and Google Meet

Some of the other products I've used may have a little advantage in a specific feature or platform, or cost, but no other product achieves the quality level and has a complete portfolio of solutions as Cisco.

Other Software Used

Zoom, BlueJeans Meetings, Skype for Business, now part of Microsoft Teams

Cisco Products Used for Hybrid Work

Webex Meetings
Webex App
Webex Calling
Webex Events
Cisco Webex Room Series
Cisco Webex Desk Pro
Cisco AnyConnect

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport)
Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

Other companies may have a far more advanced status regarding the implementation of a hybrid work solution. We're a little behind since it was a reactive solution after Covid pandemic began, but I think this is probably the case for most companies around the globe.Depending on the pre-Covid technology status or policies of the company, it may be some differences, but the target should be similar regarding user equipment, services and necessities, both office or home/anywhere: laptop + AnyConnect + Webex App + Webex Meetings/Events, and Desk or Room equipment for top level users or office facilities.

Organizational Challenges Faced

The technology may be available, even the budget may be approved, but the mindset is very hard to set in the right direction. The main challenges were always about management, follow up and human collaboration to get a productive standard for the remote work environment.

Impact on Organizational Challenges

Any tool can be a "good tool" or a "bad tool" according to what you do with it, since you have to know how to use it properly, the best way to use it, the best practice...

Cisco solutions always have the extra value associated with a well documented use case, a clear (and clean) implementation plan guide and user experience follow up. In my experience, that extra value makes the difference.

Hybrid Work Experience

Web meetings and videoconferencing aren't new, but hybrid work made them massive. We used to have a harder agenda, since we needed to line up the activities regarding the people we were going to visit, physically, while now we've become more flexible and more objective oriented about how we organize our daily activities.

Other Products Considered

There is another part of this review that mentions interoperability, and I've mentioned more than once what I consider a very important -if not the most important- differential when you set up a platform, system or service, which is the user experience.To me, Cisco is the only company that offers a complete portfolio of products to provide the end user the best experience, evenly across all platforms and wherever may be located.

Other Collaboration Services Used

Webex
Microsoft Teams
Zoom
Google Meet

Support Rating

I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.

Premium Support

I'm used to Enterprise Agreements, which are pretty complete when it comes to support, only selecting the level of hardware replacement plans. But whenever I've experienced the standard TAC support, I've received a very solid response.

Bug Resolution

Usability

It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.

Easy Tasks

MultiPlatform availability of resources
Interoperability with other systems or platforms

Mobile Interface Availability and Impressions

Yes

July 22, 2022

Don't let a pandemic stop you from sharing ideas

Verified User

Technician in Information Technology

Education Management Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

Webex Calling has shined in our company not only through the pandemic but well before. Integration is fantastic, with new features being added with every revision. I look forward to each and every update. Management is a breeze; if a rare problem pops up, it's very easy to create a ticket and work with support. Video calling is beautiful and works with ease even on our thin clients with VDI. Employees love the customization of backgrounds and the ease of sending GIF replies (my favorite feature). I've managed Teams, Zoom, and RingCentral. All pale in comparison to Webex Calling. Cisco - doing things right.

Pros and Cons

Collaboration
Video calling
Organization of files in chatspace
Voicemail integration
Personal insights

Ability to set status permanently, not expire after a week
No longer able to highlight multiple messages
Pin multiple messages in spaces

Likelihood to Recommend

Having the ability to telecommute with our clients during the pandemic gave us a unique advantage. While others were scrambling to create new SOPs to work remote and to provide treatment remote, our company was used to this and we didn't skip a beat. We were able to continue treatment without a hiccup.

Webex Calling Feature Ratings

Cloud PBX (3)

96.66666666666666%

9.7

Hosted PBX: 100%
10.0
Multi-level Interactive Voice Response (IVR): 100%
10.0
Directory of employee names: 90%
9.0

Call Management (5)

98%

9.8

Answering rules: 100%
10.0
Call recording: 100%
10.0
Call park: 100%
10.0
Call screening: 90%
9.0
Message alerts: 100%
10.0

Mobile apps (2)

100%

10.0

Mobile app for iOS: 100%
10.0
Mobile app for Android: 100%
10.0

Performance & Compatibility of Online Events Software

N/A

Online Meetings / Events

N/A

Screen Sharing

N/A

Online Events Collaboration

N/A

Online Events Security

N/A

Unified Communications Platform and Collaboration

N/A

Return on Investment

Allowed us to stay nimble during the pandemic
Flexible pricing allows us to hit our marks
Anywhere, anytime communication

All-in-one Platform

We use an almost complete scope of Cisco Collab products. From Meraki MDM, Cameras, network devices, teams, meetings, call managers, and beyond. Most are seamlessly integrated with one another and are constantly being updated with new features and fixes. We use a combo of softphones with Cisco headsets and physical desk phones.