Webex Calling Reviews

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Score 8.4 out of 100

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August 29, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Read this authenticated review

Feature Scorecard Summary

Hosted PBX (23)
Multi-level Interactive Voice Response (IVR) (25)
User templates (27)
Call reports (30)
Directory of employee names (32)
Answering rules (30)
Call recording (25)
Call park (27)
Call screening (25)
Message alerts (32)
Video conferencing (33)
Audio conferencing (37)
Video screen sharing (33)
Instant messaging (28)
Mobile app for iOS (34)
Mobile app for Android (28)

What is Webex Calling?

Webex Calling (formerly Spark Call) is a cloud-based phone system optimized for midsized businesses, presenting all the essential business calling capabilities they are likely to need. Designed to remove worry about the expense and complexity of managing a phone system infrastructure on-premises, Webex Cloud allows users to focus on what matters most.

With Webex Edge, users can utilize Webex Calling alongside features that incorporate video, eBooks, infographics, and more via a single calling architecture that connects on-premise Cisco and third-party private branch exchange telephone systems. Its key features include comprehensive PBX capabilities, support for mobile devices, support for mixed cloud and on-premise networks, and a complete cloud phone system management platform.
Categories:  VoIP

Webex Calling Features

Cloud PBX Features

Has featureHosted PBX
Has featureMulti-level Interactive Voice Response (IVR)
Has featureUser templates
Has featureCall reports
Has featureDirectory of employee names

Call Management Features

Has featureAnswering rules
Has featureCall recording
Has featureCall park
Has featureCall screening
Has featureMessage alerts

VoIP system collaboration Features

Has featureVideo conferencing
Has featureAudio conferencing
Has featureVideo screen sharing
Has featureInstant messaging

Mobile apps Features

Has featureMobile app for iOS
Has featureMobile app for Android

Webex Calling Videos (2)

Webex Calling Competitors

Webex Calling Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Basic Plan$0.00user/month
Call Plan$12.00user/month
Call + Meet Plan$20.00user/month
Enterprise PlanContact Sales

Webex Calling Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry

Frequently Asked Questions

What is Webex Calling?

Webex Calling is a cloud-based phone system optimized for midsize businesses, providing a PBX solution with a virtual receptionist and personalized voice mailboxes, calling with extension numbers, direct inward dialing (DID) numbers, directory URIs (email-style addresses), or directory-based dialing.

What is Webex Calling's best feature?

Reviewers rate Call recording and Video screen sharing highest, with a score of 9.1.

Who uses Webex Calling?

The most common users of Webex Calling are from Enterprises and the Information Technology & Services industry.