TrustRadius
Webex Meetings is a video conferencing platform provided by Cisco Systems, Inc. with built-in AI and machine learning capabilities to eliminate tasks from users’ plates. It supports team meetings, webinars, online training, real-time technical support, and conference calling.https://media.trustradius.com/product-logos/PY/Ei/TXG7TZILI5VU.PNGWebex - Nothing More (than its peers), Nothing Less (unless you skimped on your license)Webex is being used in our organization primarily for online meetings that involve screen share. It is currently being phased out in our company in favor of Microsoft Teams Meeting. Because of our licensing agreement with Webex, only a portion of the users were able to use integrated audio as well. Most users only have access to the screen sharing portion and telephony was handled by a separate conference bridge.,Webex was easily accessible throughout the org for meetings - the integration with Outlook was pretty good. Webex did a good job with screen sharing and the standard webconference (non-audio) features. The Webex app was not insignificant. I used it on an iphone as a supplement and it was very useful.,Not inherently connecting VOIP with the screen sharing meant (for us) that we always had to wrangle 2 tools to start a meeting rather than 1. The Webex desktop app was helpful, like the mobile app, but the primary experience our company was likely sold against was the web version. That is the weaker of the 3 platforms. Webex recordings were very difficult to make, edit, download and convert. Simplicity would have served them well. Attaching a dial in conference bridge (again, because of our licensing model) was a below average experience. VOIP is far superior, but given the option for less spend, companies will often take it even if ill-advised.,3,It served its purpose as an interim step (for almost 5 years) to a Microsoft platform (Teams Meetings). The impact was neutral. It enabled us to share information live, which is basic functionality. It allowed us to learn what we needed and what we underbought with this platform. The impact was little more than an analogue with keeping the lights on - it provided us nothing unique to its peers.,GoToMeeting, Microsoft Teams, BlueJeans, Zoom and Skype for Business (formerly Lync),Zoom, Microsoft Teams, BlueJeans, Google Hangouts, Asana,,2,Remote web conferencing (screen share only) Ad-hoc screen share to request help or provide example / for instance. Webinars (screen share only - telephony was handled over conference bridge),We have used the mobile version as a remote webcam - both standalone and as a supplement to a screenshare.,We will be decommissioning the tool in favor of Microsoft Teams. No further Webex meeting use will continue into the future.,1,Yes,Price Product Features Product Reputation Vendor Reputation Analyst Reports,User experience testing. It was clear that after a few meetings trying to stitch together a conference bridge, record a meeting, retrieve that recording, etc...that we had made a poor decision. A full-throated demo of a product with actual users is a must. Use cases need to include ad-hoc meetings, meetings that get started at the minute (how long does tech take to fire up and be ready), VOIP quality, bandwidth issues for remote users, recording quality/ease/retrieval time. We bought Cisco's solution, not the best web conferencing tool we could find.,Implemented in-house,Change management was minimal,Lack of user stories up front / user experience was not addressed. Lack of training for key staff. Lack of fully integrated VOIP throughout the entire company - BIG MISS.,2,We were given good support for recording and replaying a Webex meeting. The problem was that we needed good support. It wasn't intuitive, easy, painless, or anything remotely close to what the user experience could have been. Complex forum posts, very complex feature execution, and general convolution in the design led us to need the support that they did a very good job of providing.,5,The mobile app, surprisingly enough, was quite elegant. It was easy to use and intuitively designed. The integration with Outlook was somewhat easy to use The desktop application, like the mobile app, was easy to use. The Personal Room feature was handy.,Recording meetings and retrieving them from the cloud was miserable. Trying to connect a conference bridge to a Webex meeting was no fun. The configurations available for a Webex meeting in the user's personal account were wonky. It was too much agency to give users who all wanted to do the same thing. There aren't many things you need a web conferencing tool to do. Just make them work - don't make me work.,Yes,6Takes Meetings to the Next Level!We use WebEx Meetings for certain client accounts, rather than across the entire organization. WebEx Meetings is very easy to install and use, and allows us to utilize screen sharing with multiple people so that we can follow along with our agendas more easily. It also allows us to track who is in the meeting and who is speaking at a certain point in time. It definitely enhances the usual conference call.,Simple screen sharing. Chat and survey capabilities. Ability to see who is on your call at any point in time.,Have sometimes had other users have connectivity/sound issues that were not the result of them muting themselves. Required them to dial back in order to fix the issue. Premium price.,9,Allows us to have more frequent remote meetings that still allow us to share content, strengthening relationships with clients. Allows us to increase efficiency and reduce costs, because we can have stellar online, rather than in-person meetings.,GoToMeeting,Cision PR Software, Business Wire, Hootsuite Pro,3,,Connecting with clients Sharing information,Conduct roundtable discussions,9,Screen sharing Adding presenters Joining the meeting,9WebEx - The VerdictWebEx was used mainly to connect with other employees from other locations. It allowed one meeting with multiple locations.,Allows for follow-up after meetings if there are questions. All users can see the same information at once. Easy to set up and prepare for meetings.,Cannot connect with any social media.,8,Expense saving - not [having] o travel to separate locations.,,8WebEx--Hands Down the EasiestWebEx Meeting is used across our entire organization. We are a large company with over 33,000 employees in over 80 countries. WebEx allows us to meet with remote employees at anytime. It also allows us to reach mass audiences for educational and informational webinars. I use the product weekly for these purposes.,Start a One-Click Meeting is great for impromptu meetings--super easy to use and gets you going in a just a minute or two Polling--I use this feature a lot as most webinars without polling tend to be quite boring Annotating--allows participants to be actively involved with the webinar--the next best thing to having them in person,I don't have any improvements at this time,9,Allow us to save money by conducting VILT vs. ILT training sessions Can accomodate large numbers of participants Easy to use for host and participants,,7WebEx is the way to go for your virtual meetings!I currently use WebEx Meetings for phone and video meetings we have with our clients. Many times it is to show our architecture plans and ideas we have. We also use it for our contractors when problems arise or items have to be addressed to the whole construction team.,They provide a way to show the people on the other end of the line your screen so they can follow along.,n/a,9,It has made having meetings with clients a lot easier. It has also made getting answers and decisions from clients who are miles or sometimes states away much easier.,,9Webex - the best choice for web meetings if you use OutlookWebex is fully featured, SaaS-enabled web meeting software. It has a SaaS backend where you can see upcoming meetings that are scheduled at your company, previous recordings, etc. The best feature of Webex that makes it shine above competitors like GoToMeeting, is that it has a full Outlook/MS-Office integration. The integration allows you to schedule WebEx meetings directly out of your Outlook calendar, or have an impromptu meeting that you start directly from PowerPoint.,If you have not integrated with Outlook, it isn't as easy to start meetings as with simpler web meeting software like GoToMeeting.,Huge time saver for scheduling internal meetings, meetings with customers and partners, and impromptu sharing of desktop information such as a PowerPoint, or other applications running on your desktop.,9,10,Web meetings Teleconferences,Implemented in-house,9,Self-taught,Anyone can learn how to use the software with minimal to no training.,9WebEx is still the best!Different departments use Web Ex independently to speak with clients or vendors. It allows us to connect many different people in many different locations to ensure we are all on the same page. It is a great way to make sure everyone hears and sees the same message at that same time.,It is very user friendly. It is well known in the business world. The meetings can be recorded and played back.,There is no ability to breakaway for smaller groups to have individual discussions.,8,Because WebEx has free services, and is still a great product, it is a great tool for any company to use without adding unwanted additional expenses. I know that WebEx does have some services that do have a cost associated with them, but I have heard it is expensive.,Blue Jeans Conferencing,Benefitfocus, UltiPro,,4,It allows us to connect with people all over the world. It is compatible with the software and file types we use daily. It allows for recording and playback.,When people need to have a discussion even with very short notice, a WebEx meeting can be set up very quickly.,We haven't really had discussions about it's usage and abilities but could make sure all departments are aware of its abilities.,9,No,Product Features Product Usability Product Reputation Prior Experience with the Product,There was not a need for an evaluation and selection process. The reputation of the product alone was sufficient.,No,5,No,I have not personally ever reached out to Cisco for support.,I think the entire system is very user friendly.,I have not encountered any difficult functions.,8
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Webex Meetings
769 Ratings
Score 7.9 out of 101
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Webex Meetings Reviews

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Webex Meetings
769 Ratings
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Score 7.9 out of 101

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Chris Carpenter profile photo
May 20, 2019

Webex - Nothing More (than its peers), Nothing Less (unless you skimped on your license)

Score 3 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

1
Our licensing agreement with Microsoft and Office365 has made Microsoft Teams the replacement for Webex for us. We no longer have a business case that aligns uniquely with Webex.
Read Chris Carpenter's full review
Lance Healy profile photo
December 16, 2014

WebEx - The Verdict

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
WebEx worked for all types of meetings we had including ones that use video and PowerPoint. It was easy to use, navigate and administer. Users were able to ask questions during meetings and after the meeting was over. Would renew so that we can continue our company growth and save financially with less travel.
Read Lance Healy's full review

Feature Scorecard Summary

High quality audio (105)
8.0
High quality video (104)
8.1
Low bandwidth requirements (98)
7.1
Mobile support (88)
8.1
Desktop sharing (105)
8.7
Whiteboards (89)
7.9
Calendar integration (100)
8.4
Meeting initiation (105)
8.3
Integrates with social media (30)
7.2
Record meetings / events (97)
8.0
Slideshows (84)
8.4
Live chat (97)
8.1
Audience polling (82)
8.2
Q&A (80)
7.9
User authentication (90)
7.8
Participant roles & permissions (99)
8.0
Confidential attendee list (53)
8.0

About Webex Meetings

Webex Meetings is a video conferencing platform provided by Cisco Systems, Inc. with built-in AI and machine learning capabilities to eliminate tasks from users’ plates. It supports team meetings, webinars, online training, real-time technical support, and conference calling.

Webex Meetings pricing starts at $13.50 per host a month for up to 50 participants, $17.95 per host a month for up to 100 participants, and $26.95 per host a month with support for up to 200 participants. It also has an “Enterprise” offering, for larger meetings for up to 1000 participants, with flexible subscription plans for interested businesses.

Key Features
Webinars
When used with Cisco Webex Events, Webex Meetings can support webinars with HD video and audio for audiences up to 3,000.

Webcasting
Events for up to 100,000 participants can be organized and broadcast with Cisco Webex Webcasting.

Online learning
Cisco Webex Training is another offering alongside Webex Meetings specifically for training purposes. For live sessions, hosts can organize breakout sessions, testing, and automated grading with over 1,000 participants.

Remote Support
With Cisco Webex Support features, users in the customer service space can utilize features like remote desktop control and live chat while providing technical support to customers.

Categories:  Web Conferencing

Webex Meetings Features

Performance & Compatibility of Online Events Software Features
Has featureHigh quality audio
Has featureHigh quality video
Has featureLow bandwidth requirements
Does not have featureChrome compatible
Does not have featureFirefox compatible
Does not have featureSafari compatible
Does not have featureIE compatible
Does not have featureAvailable for Linux
Does not have featureAvailable for OS X
Does not have featureAvailable for Windows
Has featureMobile support
Screen Sharing Features
Has featureDesktop sharing
Has featureDocument/File sharing
Does not have featureApplication sharing
Has featureWhiteboards
Online Meetings / Events Features
Has featureScheduling
Has featureCalendar integration
Has featureMeeting initiation
Has featureEnd meetings
Does not have featureIntegrates with social media
Has featureRecord meetings / events
Has featureDial-in attendance
Has featureOnline attendance
Has featureMute
Has featureSlideshows
Has featureMedia
Does not have featureInternational calling
Has featureMultiple webcam streams
Online Events Collaboration Features
Has featureLive chat
Has featureAudience polling
Has featureQ&A
Does not have featureMeeting space storage
Has featureAnnotation
Has featureRemote support features
Online Events Security Features
Has featureUser authentication
Has featureParticipant roles & permissions
Has featureParticipant list
Does not have featureConfidential attendee list
Does not have featureSecure file sharing

Webex Meetings Integrations

Webex Meetings Technical Details

Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Languages: Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish