Webex Meetings Reviews & Ratings 2024

Name: Inclusive video conferencing with simultaneous interpretation | Webex Meetings
Uploaded: 2021-10-26T12:30:06.000Z
Duration: 1 min 15 s
Description: Inclusive video conferencing with simultaneous interpretation | Webex Meetings

Starting at $11.95 per month

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Overview

What is Webex Meetings?

Webex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

Recent Reviews

Get it, you won't be disappointed!

9 out of 10

April 24, 2024

Incentivized

At my clinic I use Webex Meetings for meetings with parents of kids I see for therapy, as well as with other team members when I am …

Webex Meetings Review

1 out of 10

March 29, 2024

Incentivized

We use Webex Meetings in day to day work for meetings with our clients and partners. It gives all benefits of having a online meeting …

My Experience with Webex Meetings

6 out of 10

March 29, 2024

Incentivized

We facilitate various learning sessions using Webex Meetings. Webex Meetings allows connection with a broader audience, as well as the …

Webex Meetings: Easy to Use and More Affordable

10 out of 10

March 24, 2024

Incentivized

We use Webex Meetings for video-to-video conferencing especially when someone is locked out on their two-factor authentication app. We use …

Cost-Efficient Video Conferencing Tool

7 out of 10

March 23, 2024

Incentivized

We use Webex Meetings for team collaborations, client meetings, and training sessions. It is helping us solve the problem of remote …

Webex Meetings: The Go-To Tool for Meetings

8 out of 10

March 22, 2024

In our organization, we use Webex Meetings to connect with remote stakeholders and clients. The Webex interface allows seamless connection …

Best virtual Meetings app

10 out of 10

March 18, 2024

Incentivized

Most of the users are working from home right now so to connect with them we use Webex Meetings. We create virtual meetings with it. …

Webex Meetings: Must Have Tool for Remote Teams

9 out of 10

March 04, 2024

Incentivized

We are a software development company and we use Webex Meetings for daily client communication as most of our clients are abroad. The user …

Great Meeting/Call Application

7 out of 10

February 27, 2024

Incentivized

Webex Meetings is a great meeting tool for internal as well as client communication calls. It has a desktop app as well as a mobile …

Connecting with remote workforce became much easier with Webex Meetings!

8 out of 10

February 20, 2024

Incentivized

We mainly started using collaboration tools since the coronavirus outbreak began, and everyone had to be inside. So we moved to a better …

Tremendously brilliant and incretabulous Video Conferencing Solution.

9 out of 10

February 13, 2024

Incentivized

Webex Meetings enables ease to interact and engage with our customers and team more seamlessly through polls and Q&A.It facilitates fast …

Good value product

6 out of 10

February 12, 2024

Incentivized

We use it to connect to various vendor meetings regarding technical issues/engineering.

Webex Meetings - great and effective alternative

8 out of 10

February 11, 2024

Incentivized

I use Webex Meetings for some of my external meetings with Cisco together with TAC engineer.

A user and a reseller experience

10 out of 10

February 09, 2024

Incentivized

I use Webex Meetings to communicate with Cisco employees and with my customers.

Webex Meetings

8 out of 10

February 09, 2024

Incentivized

Before Covid we didn’t have much use for collaboration tools but since then not only are we hybrid but also have a USA office now so Webex …

Read all reviews

How Webex Meetings Differs From Its Competitors

Organizational Challenges Faced

We do not use the hybrid work feature. The challenge for us is most of the initial work we do require physical presence at customer sites initially. Then later stages we use VPNs and remote management software like Anydesk to do our work. So our kind of organization doesn't see much value of …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Webinars Webex Events Cisco Meraki MR

Incentivized

Organizational Challenges Faced

Making sure everyone was trained to use the products. Making sure all functionality necessary was being used.

Incentivized

Impact on Organizational Challenges

We were able to provide multiple product solutions for hybrid meetings. There are clients who do not use anything except Webex Meetings. We had people in place with the knowledge of use and training to get everyone up to speed on using the products.

Incentivized

Hybrid Work Experience

We have been able to connect to plan, strategize and facilitate various virtual sessions. We've been able to connect with global internal teams as well as global clients. We have experienced the joy of seeing people "Face to Face" regardless of their location or time zone. We have taken sales to …

Incentivized

Organizational Challenges Faced

The main challenge that we faced as we planned this hybrid work was that people might not be suitable for this kind of tool. They may not be able to adapt naturally and easily, but luckily Webex Meetings is easy to use and the users were able to use it efficiently.

Incentivized

Organizational Challenges Faced

We were using Zoom and were not satisfied with its performance. We were facing frequent lags and video quality wasn't great either. With Webex Meetings all these problems vanished as we were able to connect on a meeting platform as most of our team members are working from home.

Incentivized

Impact on Organizational Challenges

It made us connect with our team members and have discussions and share ideas in development of new products. With Webex Meetings, we also connected with offshore clients as well and in that as well we didn't face any issues.

Incentivized

Hybrid Work Experience

It's very flexible to use and it helped our team to have a work life balance. It also enhanced our productivity as we were able to get great ideas in these meetings.

Incentivized

Organizational Challenges Faced

We were mainly facing issues with communication with each other. Normal calls were not very helpful at that time as we always needed to share stuff in real time. Also due to the lack of strong communication medium for the teams, were were observing a productivity decline in most of our employees.

Incentivized

Impact on Organizational Challenges

Cisco Webex Meetings helped us to improve our employee's internal team communication and collaboration. That's how our productivity also increased. We were able to connect with each other in group meetings via Webex Meetings and we were able to share our stuff with each other in real time and …

Incentivized

Hybrid Work Experience

Mostly our employees were not that productive and organized at the beginning. But slowly we explored different tools and work styles to improve communication and collaboration between teams. But we found Cisco Webex Meetings helpful for communication among teams and after using this for a few …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex Calling Cisco Webex Room Series ThousandEyes Cisco Meraki MX Cisco Meraki Wireless Access Point

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

Sometimes the microphone settings don’t pick up straight away, you have to rejoin. Not sharing Webex in Webex should be optional. Noise Reduction. Poor Wi-Fi Connections. Device control.

Incentivized

Impact on Organizational Challenges

The Webex products allowed us to collaborate seamlessly. Of course like anything we had teething issues with user adoption, and we still have some even now but on the whole it’s been a helpful, secure and accessible product.

Incentivized

Hybrid Work Experience

Difference in working hours, later and later meetings, travel costs, cost of living crisis.

Incentivized

Impact on Organizational Challenges

It’s been positive to meet with colleagues, Cisco, and customers.

Incentivized

Organizational Challenges Faced

Not yet use this practice in our organization, but planned in future at 2025-2026.

Incentivized

Impact on Organizational Challenges

The most impact save budget for office costs, can connect to organizational apps in any place.

Incentivized

Organizational Challenges Faced

Remote workers and calls into meetings on a cell phone.

Incentivized

Impact on Organizational Challenges

It has improved our ability to collaborate across regions in the globe.

Incentivized

Hybrid Work Experience

Cisco has enabled us to operate seamlessly in a hybrid work environment.

Incentivized

Organizational Challenges Faced

The integration of the Webex Deskpro as an extra monitor for controlling the PCs and the meetings. The HW is sometimes slow and sluggish, which means that it is not used as an external monitor. We also use Webex Calling hybrid (CUCM and Webex from the cloud) the integration was time-consuming and …

Incentivized

Impact on Organizational Challenges

We use the Cisco CUCM as a telephony solution and Webex Meetings as an IM client so that we can serve both internal and external customers and include them in our communication. The integration of external telephony via the CUBE and the connection of the systems to the control hub was a challenge.

Incentivized

Cisco Products Used for Hybrid Work

Webex App Webex Calling Cisco Webex Room Series Cisco Webex Desk Pro

Incentivized

Organizational Challenges Faced

The interaction with Microsoft Teams as we are mixed environment

Incentivized

Impact on Organizational Challenges

Webex Meetings allows users to stay connected especially as the work from home model has become more common. Webex has allowed users to collaborate in real time.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Slido Cisco Webex Room Series

Incentivized

Hybrid Work Experience

it depends on your private situation; personally I prefer to visit the office and have meetings in person;

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex Events Cisco Webex Room Series Cisco Meraki SD-WAN Cisco Umbrella Cisco Secure Access by Duo Cisco Secure Endpoint

Incentivized

Organizational Challenges Faced

Creating a level playing field for both in-office and remote employees was challenging. We had to find ways to ensure everyone felt included in meetings and had access to information, regardless of location. We tackled this by implementing regular virtual team-building activities by designing …

Incentivized

Impact on Organizational Challenges

Let's be honest, distractions abound at home. But micromanaging wasn't the answer. Cisco's collaboration tools like Webex helped us bridge the physical gap. Maintaining a strong company culture amidst a dispersed workforce seemed impossible. Cisco helped us foster a sense of community through …

Incentivized

Hybrid Work Experience

Many colleagues and employees express appreciation for the flexibility offered by hybrid models. Juggling personal commitments alongside work is easier, leading to improved work-life balance and even increased productivity. Customers and co-workers alike appreciated the centralized management …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Cisco Webex Room Series

Organizational Challenges Faced

One of the main organizational challenges we encountered during the planning and implementation of hybrid work was ensuring seamless integration and collaboration across remote and in-office teams.

Impact on Organizational Challenges

Cisco's hybrid work solutions have significantly alleviated our organizational challenges by enhancing communication and collaboration.

Hybrid Work Experience

The hybrid work model has brought increased flexibility and improved work-life balance for our team.

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Hybrid Work Implementation Progress

Our implementation plan for the hybrid work solution is well underway, with several key milestones achieved. The process has involved a thorough assessment of our infrastructure, integration of collaborative tools like Cisco's solutions, and comprehensive training for employees.

Other Products Considered

We chose Cisco for our hybrid work environment due to their proven track record, comprehensive suite of tools, and a commitment to security and innovation. The seamless integration of Cisco products with our existing infrastructure played a crucial role in the decision-making process.

Ease-of-Use

We haven't use much of the AI capabilities but it seems very good in order to capture the details of meetings.

All-in-one Platform

We generally use Microsoft Outlook to schedule our meetings and the then use webex for hosting our meetings online.

Security

It integrates very nicely with our email system and it also has many different ways of accessing the meetings that has been scheduled for example you could use the webex link, or meeting URL and it also provides you with a dial-in number based on the country that you are located which is quite …

Organizational Challenges Faced

Communication and effective collaboration , developing and providing training , making sure everyone is on same page for all designed work , matching availability as everyone login as per their availability as we do not have fix time for remote workers. That's the reason it becomes very difficult …

Impact on Organizational Challenges

Improved content sharing , tracking performance, better output , increased productivity, meeting daily needs of connecting oversee as major work pattern is based on them, We need to connect at least 20 times a day with different teams for improved and defined workline so having a strong mode is …

Hybrid Work Experience

Many employees enjoy the flexibility, save employees time and money. There is always a better productivity rate and as every one has no defined hours they do a sper their wish and will they have mental peace. Better approach and innovation towards work, as a result we tend to have better output.

Organizational Challenges Faced

Extra cost was used for teaching employees the software since its hard to use as compared to others in this field.

Incentivized

Hybrid Work Experience

We basically experienced a great user experience with this Webex Meetings, we have used Zoom, Google Meet, etc, but this Webex Meetings is better but it comes with a price.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events

Incentivized

Organizational Challenges Faced

The main challenges I faced personally were adjusting to a new model of work and distractions. Being at home instead of the office is a variation from my prior day-to-day so it took some time to work efficient. Also, when you go back into the office, you need to adjust to focusing on getting work …

Incentivized

Impact on Organizational Challenges

Cisco WebEx has been the most import tool I've utilized as a digital sales rep from 2020 to current. The way we used to operate compared to now is day and night. Our organization has transformed with so many tools to allow us to sell to our clients in modern day. WebEx meetings went from being a …

Incentivized

Hybrid Work Experience

Some of the benefits I've recognized working in the hybrid model is improved flexibility on where I can do my work, better work life balance, and enhanced productivity. I appreciate having the choice to work from home if there is a day where I am not feeling well. In addition, I believe this has …

Incentivized

Hybrid Work Model

Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

Currently, I've been working the hybrid work model for about a year. After COVID, we worked from home for about a year and a half full-time. Last summer, we implemented a hybrid work model to work from home a few days a week & work from the office a few days a week. At this point, I am in a …

Incentivized

Other Products Considered

I believe Cisco offer best in class tools for the modern seller and organizations of all kind. The ease of use to communicate internally, schedule meetings with clients, and take things mobile really set it apart. It also integrates with all our other selling tools which is appreciated. Other …

Incentivized

Organizational Challenges Faced

At first it is a bit overwhelming to face the changes that are required to develop the hybrid work, especially in the selection of the technology that will be used to make the whole process successful.

Incentivized

Impact on Organizational Challenges

Cisco guaranteed in our company a solid process of adoption of hybrid work, the set of features it offers facilitated and enabled the success of this process.

Incentivized

Hybrid Work Experience

The hybrid work model has facilitated the conditions for our workflow to be very versatile, significantly enhancing performance and boosting productivity.

Incentivized

Hybrid Work Model

Working from anywhere (e.g., coffee shop, airport) Working from an office or other company space Working from home

Incentivized

Hybrid Work Implementation Progress

In our company we have advanced significantly in the implementation of hybrid work, with this platform it is easier to carry out this process that greatly benefits the productivity of the company.

Incentivized

Other Products Considered

Cisco stands out for its stability, security, ease of use and excellent support.

Incentivized

Ease-of-Use

The ease of use of Webex Meetings has had a positive impact on our organization by streamlining our communications and improving collaboration. It has made scheduling and participating in meetings easier, allowing our teams to work more efficiently and productively, regardless of their geographic …

Incentivized

All-in-one Platform

Webex App is a messaging and team collaboration platform that seamlessly integrates with Webex Meetings. It allows users to communicate instantly through chat messages, share files and collaborate on projects in real time. Our organization has improved communication and collaboration among team …

Incentivized

Security

Webex Meetings has security features that help ensure meetings are safe and secure, without requiring additional steps from users. Participants can join meetings and collaborate securely, focusing on collaboration and teamwork without concerns about platform security.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex Calling Webex Webinars Webex Events Cisco Webex Room Series Cisco Meraki MS Cisco Catalyst Switches

Incentivized

Organizational Challenges Faced

Multiple sites had 1000 plus staff and making sure all of them can connect to each other and collaborate on various solutions. Budgeting and implementing solution within time frame was the main challenge we face

Incentivized

Impact on Organizational Challenges

I use it for our hybrid meetings with my team's and other business stakeholders. It allows me to connect to my team members who are working from remote sites. Also allows our clinicians to have end to end discussion via video

Incentivized

Hybrid Work Experience

Seamless connectivity and collobration allowed employees to connect to each other and gave them flexibility to work from anywhere

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Webinars Webex Events Slido

Incentivized

Organizational Challenges Faced

We faced challenges in training the teachers and students on how to implement and use Cisco products. We also faced some privacy issues and it was challenging to keep the documents updated. Many communication barriers arose and we were facing problems in deciding the time of the meetings since …

Incentivized

Impact on Organizational Challenges

Cisco's hybrid work solutions helped us communicate and collaborate seamlessly and we got rid of many communication barriers. We are able to host meetings, webinars and events seamlessly and engage with the audience with their features and Slido making them more interactive. Cisco's products are …

Incentivized

Hybrid Work Experience

Using a hybrid work model has benefitted everyone in our institution and my coworkers are grateful that they won't have to travel every single day. However, the pay for hybrid work is also less when compared to work from office which has disappointed a few of my colleagues and resulted in them …

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Cisco Webex Room Series Cisco Webex Desk Pro

Incentivized

Hybrid Work Experience

We faced a few challenges as a lot of the people were getting used to this environment but Webex Meetings was so easy to use, and had a really good user interface which was easy to implement and support across the organization, so the user experience was great overall and we overcome the challenges.

Incentivized

Cisco Products Used for Hybrid Work

Webex Meetings Webex App Webex Calling Webex Events Cisco Webex Room Series

Incentivized

Organizational Challenges Faced

Migrating from OnPrem CUCM to Cloud DI CUCM was a great challenge and we lacked direction and technical ability from Cisco.

Incentivized

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features

Desktop sharing (756)
8.6
86%
High quality audio (762)
8.6
86%
High quality video (755)
8.4
84%
Meeting initiation (754)
8.2
82%

Reviewer Pros & Cons

View all pros & cons

It is easy to use and teach others to use
For some business the price can be a downside especially for new businesses

Verified User

Employee in Other

Hospital & Health Care Company, 1-10 employees

Chatting with other people within the meeting
Audio devices not recognized often

Verified User

Team Lead in Information Technology

Computer Networking Company, 201-500 employees

Video Reviews

2 videos

View Playlist

Webex Meetings Review

03:18

Webex Meetings Review

05:41

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Pricing

View all pricing

Webex Free

$0.00

Cloud

user/month

Webex Meet

$14.50

Cloud

user/month

Webex Suite: Meet + Call Plan

$25.00

Cloud

user/month

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://pricing.webex.com/us/en/hybrid…

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Starting price (does not include set up fee)

$11.95 per month

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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

Avg 8.0

8.6
High quality audio
(762) Ratings
High quality audio connection is consistently available, with few or no interruptions.
8.4
High quality video
(755) Ratings
High quality video connection is consistently available, with few or no interruptions.
7
Low bandwidth requirements
(728) Ratings
Software is optimized so that meetings do not require a huge amount of bandwidth.
7.9
Mobile support
(691) Ratings
Attendees can access meetings/webinars from mobile devices.

Screen Sharing

Features related to remote screen sharing capabilities.

8.2

Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.2

Avg 8.2

8.4
Calendar integration
(726) Ratings
Scheduling capabilities integrate with users’ Calendars.
8.2
Meeting initiation
(754) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
7.7
Integrates with social media
(309) Ratings
Integrates with social media sites like Twitter and LinkedIn to promote meetings and webinars.
8.5
Record meetings / events
(716) Ratings
Meetings and webinars can be recorded for playback.
8.4
Slideshows
(652) Ratings
Presenters can present slideshows during the meeting within the web conferencing platform.

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

8.3

Avg 8.4

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.4

Avg 8.3

8.3
User authentication
(672) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
8.4
Participant roles & permissions
(703) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
8.4
Confidential attendee list
(416) Ratings
Presenters, moderators, or admins can see a confidential list of attendees that is not visible to all attendees.

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Product Details

What is Webex Meetings?

Webex Meetings is a video conferencing solution powering hybrid work. Webex enables people to collaborate from anywhere and with anyone through meetings, making real-time collaboration more effective and giving everyone the ability to engage no matter their location, language, or communication style.

Making meetings more interactive and engaging

Reduces disruptions with background noise removal and voice enhancement
Enables audiences to share their reactions with animated emojis and gesture recognition
Improves audience engagement with next-gen dynamic polling and Q&A by Slido
Customizable stage layout to focus on the content and people that matter most

Making meetings more inclusive

Removes language barriers with real-time language translation into 100+ languages and closed captions
Ensures everyone’s voice can be heard with anonymous polling/Q&A by Slido
Encourages everyone to participate with breakout rooms that enable smaller group discussions
Calls or meetings can be moved to a mobile phone, Webex Device or a car’s infotainment system to continue collaboration

Making meetings smarter with AI-powered innovations

Makes meetings more productive with automatic transcriptions, summaries, and highlights
Supports monitoring and management work-life balance and professional relationships with personal insights
Simplifies workflows with up-to-date innovations, and integrations with hundreds of apps

Webex Meetings Features

Show Unsupported Features

Performance & Compatibility of Online Events Software Features

Supported: High quality audio
Supported: High quality video
Supported: Low bandwidth requirements
Supported: Chrome compatible
Supported: Firefox compatible
Supported: Safari compatible
Supported: IE compatible
Supported: Available for Linux
Supported: Available for OS X
Supported: Available for Windows
Supported: Mobile support

Screen Sharing Features

Supported: Desktop sharing
Supported: Document/File sharing
Supported: Application sharing
Supported: Whiteboards

Online Meetings / Events Features

Supported: Scheduling
Supported: Calendar integration
Supported: Meeting initiation
Supported: End meetings
Supported: Integrates with social media
Supported: Record meetings / events
Supported: Dial-in attendance
Supported: Online attendance
Supported: Mute
Supported: Slideshows
Supported: Media
Supported: International calling
Supported: Multiple webcam streams

Online Events Collaboration Features

Supported: Live chat
Supported: Audience polling
Supported: Q&A
Supported: Meeting space storage
Supported: Annotation
Supported: Remote support features

Online Events Security Features

Supported: User authentication
Supported: Participant roles & permissions
Supported: Participant list
Supported: Confidential attendee list
Supported: Secure file sharing

Webex Meetings Video

Inclusive video conferencing with simultaneous interpretation | Webex Meetings

Webex Meetings Integrations

Webex Meetings Competitors

Webex Meetings Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Windows Phone
Supported Languages	Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish

Webex Meetings Downloadables

Frequently Asked Questions

Webex Meetings starts at $11.95.

Zoom, Microsoft Teams, and GoTo Meeting are common alternatives for Webex Meetings.

Reviewers rate High quality audio and Desktop sharing and Live chat highest, with a score of 8.6.

The most common users of Webex Meetings are from Enterprises (1,001+ employees).

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Comparisons

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Reviews and Ratings

(2390)

Attribute Ratings

Reviews

(1-4 of 4)

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Companies can't remove reviews or game the system. Here's why

October 22, 2022

Easy Meetings

Nicolas Bouchard

Head Of Infrastructure

Klee Group (Information Technology & Services, 501-1000 employees)

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Cisco Webex Meetings is used by the whole organisation to schedule web and audio meetings with our customers.

Pros and Cons

Share Documents
Audio Conferences
Scheduling

Video Meetings

Likelihood to Recommend

Cisco Webex Meetings is well suited to organize a meeting with web/audio participants requiring documents sharing.

Webex Meetings Feature Ratings

Performance & Compatibility of Online Events Software (4)

62.5%

6.3

High quality audio: 80%
8.0
High quality video: 30%
3.0
Low bandwidth requirements: 70%
7.0
Mobile support: 70%
7.0

Screen Sharing (2)

80%

8.0

Desktop sharing: 90%
9.0
Whiteboards: 70%
7.0

Online Meetings / Events (4)

70%

7.0

Calendar integration: 70%
7.0
Meeting initiation: 80%
8.0
Record meetings / events: 70%
7.0
Slideshows: 60%
6.0

Online Events Collaboration (1)

70%

7.0

Live chat: 70%
7.0

Online Events Security (3)

50%

5.0

User authentication: 70%
7.0
Participant roles & permissions: 80%
8.0
Confidential attendee list: N/A
N/A

VoIP system collaboration

N/A

Web and Video Conferencing

N/A

Return on Investment

Reduce travels

Customer Support

N/A

Adoption

Company wide

Systems Integrated With

PSTN
Cisco Jabber

Fully integrated

Alternatives Considered

Microsoft Teams

Lower TCO

Other Software Used

Microsoft Teams

Reliability and Availability

No availability issues

Scalability

Performance

Cisco Products Used for Hybrid Work

Webex Meetings

Hybrid Work Model

Working from an office or other company space
Working from home

Hybrid Work Implementation Progress

Very simple

Organizational Challenges Faced

Cover all use cases

Impact on Organizational Challenges

More productivity

Hybrid Work Experience

Good

Other Products Considered

N/A

Other Collaboration Services Used

Webex
Microsoft Teams

Ease-of-Use

Meeting Audio / Video Quality

All-in-one Platform

N/A

Security

interoperability, security

Users and Roles

500

Any

Support Headcount Required

Business Processes Supported

meeting

Innovative Uses

Future Planned Uses

Likelihood to Renew

Products Replaced

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Evaluation Lessons Learned

N/A

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was a small part of the implementation and was well-handled

Implementation Issues

none

Implementation Rating

happy

Training Types Used

No Training

Ease of Webex Meetings Training

yes

Product Configurability

Very customisable

Configuration Lessons

none

UI Customization

Some - we have done small customizations to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

none

Support Rating

N/A

Premium Support

no (price)

Bug Resolution

Exceptional Examples of Webex Meetings Support

N/A

Usability

N/A

Easy Tasks

meeting

Difficult Tasks

none

Mobile Interface Availability and Impressions

Yes, but I don't use it

Future Integration Plans

none

Types of Integration

File import/export

Ease of Integration

Integration Lessons Learned

none

Pre-Sale Experience

Post-Sale Experience

Key Negotiation Points

Good price

Dealing with Cisco

none

Upgrade Process

Yes

As expected

Anticipated Benefits from Future Upgrades

new features

Upgrade Benefits

new features

Future Edition Upgrade Plans

Migrating Between Editions

January 24, 2022

Webex is to white board as Xerox is to copies :)

Verified User

Engineer in Professional Services

Information Technology & Services Company, 1-10 employees

Score 10 out of 10

Vetted Review

Reseller Incentivized

Use Cases and Deployment Scope

Hi, Webex Meetings is the ground-breaker as far as I am concerned. I've been using them to coordinate work as a consultant and programmer for over 2 years. I've found their product stable and viable in all areas of 'whiteboard' technologies. I am happy with their plans and will be upgrading soon as needed :)

Pros and Cons

Allow for all to participate, regardless of issues that may arise. IE, if the voice is an issue, there are alternatives that are sure to work (like using a phone) or chat.
Quality is always very good.
All aspects of a white board are available.
The name Cisco adds assurance to a person like me (IT).

Automatically and more easily help switch folks to a voice sound system, when one fails. This is especially true for 'common users'. If this is an issue with me, someone with nearly 40 years of IT experience, it must be a nightmare for those with none. Especially when you *think* everything is set up the day of the meeting/work, and it's...not :(
Easier API for devs like myself so we can faster achieve the ideas I've listed.
More and better 3rd party integration of software (saas, apps, etc.).

Likelihood to Recommend

Webex Meetings is suited for ALL situations where either a live meeting is needed or one where one cannot attend in person. Webex Meetings would only be 'not appropriate', well, when it wouldn't be ;)

Webex Meetings Feature Ratings

Performance & Compatibility of Online Events Software (4)

95%

9.5

High quality audio: 90%
9.0
High quality video: 90%
9.0
Low bandwidth requirements: 100%
10.0
Mobile support: 100%
10.0

Screen Sharing (2)

100%

10.0

Desktop sharing: 100%
10.0
Whiteboards: 100%
10.0

Online Meetings / Events (5)

100%

10.0

Calendar integration: 100%
10.0
Meeting initiation: 100%
10.0
Integrates with social media: 100%
10.0
Record meetings / events: 100%
10.0
Slideshows: 100%
10.0

Online Events Collaboration (3)

100%

10.0

Live chat: 100%
10.0
Audience polling: 100%
10.0
Q&A: 100%
10.0

Online Events Security (3)

96.66666666666666%

9.7

User authentication: 90%
9.0
Participant roles & permissions: 100%
10.0
Confidential attendee list: 100%
10.0

VoIP system collaboration

N/A

Web and Video Conferencing

N/A

Return on Investment

quite a bit.. I'd say approaching %100 of consulting meetings.
In the future, should we continue to use Webex Meetings, I'd say over %100 ;)

Alternatives Considered

We will continue to review other products occasionally as well as in house api's.. just to keep everyone honest ;)

Reliability and Availability

There are still areas where bandwidth is an issue.. and even in populated cities, simple things like lousy wifi or being 'too high' up in a building to receive good cellular. So, low bandwidth (data compression) is still a technology that should be emphasized and worked on/with.

Scalability

We've not worked a lot in this particular area with our own products (in house), but plan on utilizing Webex API in the near future.

Performance

Considering the volume Webex has (clients) they are superb.

Ease-of-Use

All these things are great benefits that would cost too much to implement in house at this time.

All-in-one Platform

Cisco routers with voip and WIFI enable routing (internet service).

Security

Webex does all but the coffee ;)

Users and Roles

Consulting with customers and peers.

Support Headcount Required

Make sure there are backups in case one sys goes down when a meeting is schedule.

Business Processes Supported

collaboration
consulting
sharing and caring

Innovative Uses

To test the market on new products.
Help us design in house modules
Work and study with Cisco API's

Future Planned Uses

Advance our API collaborative.
New market ideas/strategies

Likelihood to Renew

You guys (and gals!) are the best in your field.. period.

Products Replaced

Yes

Our patched work of in house.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation

Price as it helps us evaluate until we can or need to upgrade.

Evaluation Lessons Learned

Not at all.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

How easy it is to use Webex and how we might incorporate our in house whiteboarding.

Implementation Issues

over coming sound / video issues.
learning the different modules (screens and how they are implemented.
having get different answers/results when using the instructed options of either; phone, web, web plugin, app..etc..

Implementation Rating

It was smoother than we expected, but still has some smoothness issues.

Training Types Used

in-person training

In-Person Training

Because your ui is quite user friendly :)

Product Configurability

It seems just right.. but maybe needs more tweaking (or allow the user to tweak) certain module aspects.

Configuration Lessons

No except keep up the good work.. remember the competitors are watching! ;)

UI Customization

No - we have not done any customization to the interface

Extensibility and Customization

No - we have not done any custom code

Additional Customization Considerations

We will be working with your API (and devs) to come to some sort of improvements over the near future :)

Support Rating

We've always gotten support, even tho we've rarely required it. Your product is very stable and our staff has found it easy to either look up docs when necessary, or call on your help desk.

Premium Support

We will in the future as we delve into you API more.

Bug Resolution

Exceptional Examples of Webex Meetings Support

Always!

Usability

It is designed for the average person to utilize, with little or no IT help, usually.

Easy Tasks

Listening to and watching the meetings.
choosing how to display the different modules.
changing the settings.
Having options when a modules fails.

Difficult Tasks

sometimes the audio/video integration (Linux).

Mobile Interface Availability and Impressions

Yes

Very well.

Future Integration Plans

yes, our own in house crm
yes our api for our software development

Yes

Types of Integration

File import/export
API (e.g. SOAP or REST)
Javascript widgets

ruby.

Ease of Integration

It would be a 10 except we have not fully started working at this level (api and such)..

Integration Lessons Learned

Not to go over board nor rush (nor stall) on newer popular tec like webhooks and such. But take little bits at a time on small projects, and build it from there.

Pre-Sale Experience

Well we haven't actually worked with neither vendor nor your sales yet, as we are still waiting to start a new project which will entail having to purchase more bandwidth and such.

Upgrade Process

Anticipated Benefits from Future Upgrades

more integration with our systems (api and such).

Future Edition Upgrade Plans

Yes

Our current and on the drawing board projects will require more bandwidth, time and goodies :)

Migrating Between Editions

May 01, 2021

Great Meeting Tool, East to Use

Peter Vadelnieks

Customer Support and Project Manager

SES-imagotag (Retail, 51-200 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Use Cases and Deployment Scope

It is being used in the North American branch of my company. It helps us communicate internally in a group setting but is also used for external meetings remotely. In my experience, I have used it mostly externally-facing with clients or customers. It's very easy to use.

Pros and Cons

Allows dial-in calls.
Holding remote meetings.
Digital Whiteboarding

Screen sharing. It always seems choppy and I've encountered many people who are confused by how to allow screen sharing.

Likelihood to Recommend

Well suited for group meetings in either an external or internal setting. Works well when presentations need to be shared and screens or data need to be displayed.

Webex Meetings Feature Ratings

Performance & Compatibility of Online Events Software (4)

72.5%

7.3

High quality audio: 80%
8.0
High quality video: 80%
8.0
Low bandwidth requirements: 50%
5.0
Mobile support: 80%
8.0

Screen Sharing (2)

60%

6.0

Desktop sharing: 70%
7.0
Whiteboards: 50%
5.0

Online Meetings / Events (5)

24%

2.4

Calendar integration: 50%
5.0
Meeting initiation: N/A
N/A
Integrates with social media: N/A
N/A
Record meetings / events: N/A
N/A
Slideshows: 70%
7.0

Online Events Collaboration (3)

53.33333333333333%

5.3

Live chat: 80%
8.0
Audience polling: 80%
8.0
Q&A: N/A
N/A

Online Events Security (3)

26.666666666666664%

2.7

User authentication: N/A
N/A
Participant roles & permissions: 80%
8.0
Confidential attendee list: N/A
N/A

VoIP system collaboration

N/A

Web and Video Conferencing

N/A

Return on Investment

It has helped us communicate remotely with partners.
It has helped me connect quickly with customers.

Alternatives Considered

Microsoft Teams and Zoom

I did not choose WebEx as the main communication tool within my organization. For Support needs I use TeamViewer to assist in remote interactions with customers but this is a different kind of tool. WebEx is indeed easier to use if you simply want to have meetings compared to TeamViewer.

Other Software Used

TeamViewer, Microsoft Teams, Zoom

Reliability and Availability

I've never had any issues where Webex is "down"

Scalability

It seems like it can be used/scaled but I am not in charge of this decision with my company. I know our sales team uses it but for operations many of us are sharing an account since we don't use it often

Performance

The performance of the actual meeting has always been fine, with the exception of screen sharing being choppy

Ease-of-Use

I did not know that any of these features were a part of Webex. I will see if I can use them, but this seems very user friendly. I do not know if anyone in my organization is using these features