Webex Meetings

Webex Meetings Reviews

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Ratings and Reviews
(1-25 of 72)

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Score 8 out of 10
Vetted Review
Verified User
Review Source
Cisco supports their products well and this is no different with Webex. The Webex product is well supported by Cisco experts and the response time is prompt and they help resolve any issues quickly. Cisco will certainly provide support with their technical experts and every time we've contact, we found they did provide timely assistance.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The response time is very fast via email. Most of the time, they also follow-up with a call but I usually need my questions answered via email.
I think their support emails are bit bland and impersonal. They may think it's a good idea to list all applicable managers in their emails but that's not really all the important to me. In fact seeing so many people listed makes me wonder if I'd have to contact someone else to get my question answered or problem resolved.
Score 9 out of 10
Vetted Review
Verified User
Review Source
On the rare occasion that we actually need support, they've always been helpful and quick to respond. Easy to understand resolutions and great turnaround time for any problem or question we may have.
October 24, 2020

Best of The best.

Gary Slebrch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support for this product has always been magnificent. The help section and online content via their website and or YouTube have been major contributors to the support of this product. The support personnel have always been courteous, engaging, understanding and knowledgeable. The support beyond this product in terms of integrations with other products and solutions have also contributed to their score.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We didn't experience many issues with Webex. With limited technical support experience with Webex, it seems working well, considering the response time and solutions provided. Looking forward to see Webex will integrate the facial recognition technology to it so people will be able to tell who is who easily during the meeting:).
November 11, 2020

It just works so well!

Score 10 out of 10
Vetted Review
Reseller
Review Source
We rarely had to use it, but Cisco Webex Meetings has several dedicated support teams to help with different topics—licensing, onboarding, troubleshoot, etc. Almost anything can be accomplished directly from the Webex Control Hub (cloud management console), so the problems, when they exist, can be easily dealt with internally.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Sometimes even with our Webex Account Team and SME, it's hard to get support to respond to Cisco Webex Meetings issues in a timely matter. Sometimes when we submit a TAC case for Cisco Webex Meetings, the TAC case gets bounced around before a support individual is able to help with the issue we're experiencing. In a lot of cases, this results in us not being able to reproduce the issue to understand why it may have happened in the first place and how we can prevent it in the future.
Score 6 out of 10
Vetted Review
Verified User
Review Source
I've never had to contact support for Webex Meetings yet. I guess that could be taken as a positive sign of the overall stability of the product! However, based on the support that we've received with other Cisco products, I would assume that the support given for Webex Meetings would be satisfactory.
Score 9 out of 10
Vetted Review
Verified User
Review Source
At times it is very hard for Cisco TAC or our partners to pinpoint some of the issues we have, and they will just chalk it up as a network blip or a bug in Cisco Webex Meetings without really coming to a conclusion as to what the issues were. They are however pretty responsive and quick in answering the tickets.
Maurizio Maggiora | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support provided by Cisco is not as great as its product. Many times you lose time explaining the issue to representatives who seem to be not perfectly aware of how Cisco Webex Meetings works and who don't speak English very well. Often you need to exchange many emails to get the issue resolved and it takes much time.
Chris Carpenter | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source
Products that have design flaws (usability primarily) will require more support. Webex did okay with support because we had to learn to regularly work that muscle. Similar products don't have the same usability issues, so my familiarity with their support structure is not as strong. That's actually how I prefer it.
Adriana Paez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
My IT team is equipped to provide support on WebEx; I have never really needed WebEx support because the system has been very reliable and did not prompt me to seek out support. I hear similar feedback from other users. WebEx is simple to use, but could be made even more user-friendly.

Webex Meetings Scorecard Summary

Feature Scorecard Summary

Performance & Compatibility of Online Events Software (4)
81%
8.1
High quality audio (410)
85%
8.5
High quality video (407)
84%
8.4
Low bandwidth requirements (389)
74%
7.4
Mobile support (369)
80%
8.0
Screen Sharing (2)
85%
8.5
Desktop sharing (405)
88%
8.8
Whiteboards (356)
82%
8.2
Online Meetings / Events (5)
84%
8.4
Calendar integration (392)
86%
8.6
Meeting initiation (407)
85%
8.5
Integrates with social media (75)
77%
7.7
Record meetings / events (390)
87%
8.7
Slideshows (354)
87%
8.7
Online Events Collaboration (3)
84%
8.4
Live chat (384)
84%
8.4
Audience polling (335)
85%
8.5
Q&A (335)
84%
8.4
Online Events Security (3)
86%
8.6
User authentication (361)
85%
8.5
Participant roles & permissions (379)
86%
8.6
Confidential attendee list (111)
87%
8.7

What is Webex Meetings?

Webex Meetings is presented as an engaging, inclusive and intelligent video conferencing solution for the modern workforce that aims to:

Make meetings interactive and engaging

· Reduce disruptions with background noise removal and voice enhancement

· Enable audiences to share their reactions with animated emojis and gesture recognition

· Improve audience engagement with next-gen dynamic polling and Q&A by Slido

· Customize the stage layout to focus on the content and people that matters most

Make meetings more inclusive

· Remove language barriers with real-time language translation into 100+ languages

· Ensure everyone’s voice can be heard with anonymous polling/Q&A by Slido

· Encourage everyone to participate with breakout rooms that enable smaller group discussions

Help the user work smarter

· Make meetings more productive with automatic transcriptions, notes and highlights

· Monitor and manage work-life balance and professional relationships with personal insights

Webex Meetings Features

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video
  • Supported: Low bandwidth requirements
  • Supported: Chrome compatible
  • Supported: Firefox compatible
  • Supported: Safari compatible
  • Supported: IE compatible
  • Supported: Available for Linux
  • Supported: Available for OS X
  • Supported: Available for Windows
  • Supported: Mobile support

Screen Sharing Features

  • Supported: Desktop sharing
  • Supported: Document/File sharing
  • Supported: Application sharing
  • Supported: Whiteboards

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: End meetings
  • Supported: Integrates with social media
  • Supported: Record meetings / events
  • Supported: Dial-in attendance
  • Supported: Online attendance
  • Supported: Mute
  • Supported: Slideshows
  • Supported: Media
  • Supported: International calling
  • Supported: Multiple webcam streams

Online Events Collaboration Features

  • Supported: Live chat
  • Supported: Audience polling
  • Supported: Q&A
  • Supported: Meeting space storage
  • Supported: Annotation
  • Supported: Remote support features

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions
  • Supported: Participant list
  • Supported: Confidential attendee list
  • Supported: Secure file sharing

Webex Meetings Videos

Security is at our core. Webex.
Driving Hybrid Work | Webex by Cisco x McLaren F1 TV Commercial
Hybrid work is so much better with Webex.

Webex Meetings Integrations

Webex Meetings Competitors

Webex Meetings Pricing

Starting Price: $12

More Pricing Information

More pricing information from Webex Meetings

SaaS Editions Pricing
Pricing DetailsTerms
Basic$0.00user/month
Meet + Call Plan$20.00user/month
Meet Plan$15.00user/month
EnterpriseContact Sales
Call Plan$12.00user/month

Webex Meetings Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesChinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Turkish

Frequently Asked Questions

What is Webex Meetings?

Webex Meetings is a video conferencing platform with built-in AI and machine learning capabilities to eliminate tasks from users’ plates. It supports team meetings, webinars, online training, real-time technical support, and conference calling.

How much does Webex Meetings cost?

Webex Meetings starts at $12.

What is Webex Meetings's best feature?

Reviewers rate Desktop sharing highest, with a score of 8.8.

Who uses Webex Meetings?

The most common users of Webex Meetings are from Enterprises and the Information Technology & Services industry.