Name: webMethods AgileApps Cloud
Rating: 9 (6 reviews)
Author: Software AG

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Mobile App Development

Product Analytics

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Enterprise Generative AI

Enterprise

Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Recruitment Agency

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

Application Server

Cloud Storage

Consulting and Advisory Services

Cybersecurity Consulting

Database Load Balancing

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Embedded Database

Enterprise Architecture Management

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Mobile Device Management (MDM)

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Software Composition Analysis (SCA)

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Journey Mapping

Email Marketing

Gamification

Heatmap and Session Recording

Landing Page

Marketing Automation

Mobile Advertising

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Product Configuration

Quote to Cash

Sales Email Tracking

Sales

Cloud Infrastructure Entitlement Management

Identity Threat Detection & Response Software

Virtualization Security

Security

Construction Workforce Management

Dental

Vertical-Specific

large

medium

Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.

Appian Community Edition

Application - Standard

Platform

Unlimited

Application - Infrequent

Application - Input-Only

Appian

Low-Code Development

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

small

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Starter Suite

Professional

Unlimited+

Salesforce Service Cloud

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Automated responses

Attachments/Screencasts

SLA management

Forums

Q and A

Surveys/polls

Live help chat

Phone support

Call scripting

Salesforce

Bonterra Case Management

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

In-Person Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Bonterra

Bonterra ETO

IBM Case Manager

Oracle Argus

Oracle

PowerSchool Unified Classroom Special Programs

PowerSchool Group LLC

Verint Case Management Professional

Verint

Alliance Enterprises Aware

Alliance Enterprises, Inc.

Case Management by Gather

Gather

Casebook Platform for Human Services

Casebook PBC

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

Low-code Factory Edition

Standard Edition

Enterprise Edition

Pega Platform

Business Process Management (BPM)

Reporting & Analytics

Process Engine

Content Management Capabilties

Dashboards

Standard reports

Custom reports

Process designer

Process simulation

Business rules engine

Social collaboration tools

Content management

SOA support

Process player

Support for modeling languages

Form builder

Model execution

Pegasystems

webMethods AgileApps Cloud

Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

<div><i><b>"Making living connections"</b></i></div><div><br></div><div>We began our journey in 1969. Ever since—and always mindful of the positive impact we must have on the future—we’ve worked ceaselessly to be independent, inclusive and inventive.<br>Fair and flexible to work with, we’re committed to sustainable progress in making a world of living connections.<br>By providing the fluid flow of data, we give businesses the power to instantly see, decide and act. We make sure an app-ordered coffee is waiting on the counter to go, an airline schedule gets a family together in the right place at the right time, and wind turbines keep the power supply for communities constant.<br><br></div>We are the pulse that keeps the world living and thriving.

Software AG

Reviews

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TrustRadius

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Case Management Software

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webMethods AgileApps Cloud

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Appian

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Pega Platform

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Product Details

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webMethods AgileApps Cloud Technical Details

Comparisons

Compare with

Appian

Salesforce Service Cloud

Bonterra Case Management

Bonterra ETO

IBM Case Manager

Oracle Argus

PowerSchool Unified Classroom Special Programs

Verint Case Management Professional

Aware

Case Management by Gather

Casebook Platform for Human Services

Reviews