Overview
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a…
WebPT warning
WebPT Home Exercise Program Review.
WebPT has given me time back with my family
Not happy.
Great product for a great price.
Strong guidance and support with systems, highly knowledgeable support members
WebPT: THE physical therapist's EMR
Great product, some glitches
From a practice administrator
A really good product - but kind of expensive.
All in One platform
Did all that I could do
Great company to work with
WebPT Review
Awards
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Reviewer Pros & Cons
Pricing
Enterprise
Custom Pricing
Entry-level set up fee?
- Setup fee requiredRequired
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $99 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is WebPT?
Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.
In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:
integrated billing software,
revenue cycle management services,
electronic benefit verification,
digital patient intake,
patient engagement tools,
marketing tools and automation,
remote therapeutic monitoring,
virtual (telehealth) visits,
outcomes tracking,
operational reporting and analytics,
MIPS reporting,
continuing education support, and
a marketplace to purchase clinic equipment at discounted prices.
WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.
WebPT Features
Additional Features
- Supported: Electronic Medical Records
- Supported: Billing
- Supported: Revenue Cycle Management
- Supported: Data and Reporting
- Supported: Digital Patient Intake
- Supported: Patient Scheduling
- Supported: Electronic Benefits Verification
- Supported: Home Exercise Program
- Supported: Remote Therapeutic Monitoring
- Supported: Virtual Visits
- Supported: Outcomes Tracking
- Supported: MIPS Reporting
- Supported: Patient Marketing
- Supported: Patient Engagement
- Supported: Continuing Education
- Supported: Marketplace (Equipment, Supplies, Credentialing)
WebPT Screenshots
WebPT Video
WebPT Integrations
WebPT Competitors
WebPT Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | United States |
Supported Languages | English |
WebPT Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(157)Attribute Ratings
- 7.7Likelihood to Renew14 ratings
- 5.5Availability1 rating
- 5.5Performance2 ratings
- 8Usability9 ratings
- 6.8Support Rating14 ratings
- 5.5Online Training1 rating
- 8.5Implementation Rating5 ratings
- 4.5Configurability1 rating
- 8.2Product Scalability1 rating
- 5.5Ease of integration1 rating
- 8.2Vendor pre-sale1 rating
- 1Vendor post-sale1 rating
- 1Professional Services1 rating
- 4.5Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 117)PT With A Difference
- Pro PT
- User Friendly
- Always advancing
- EBV did not work well for us
WebPT warning
- Login is easy
- Documentation templates are somewhat customizable
- They have a scheduling feature.
- The connection between their partner software (Theraplatform) often omits superbills, so unless you're comparing both websites daily, you won't end up submitting all of your claims.
- When you try to switch clearinghouse companies, they turn off your connection to the original clearinghouse prematurely and then piecemeal tasks you need to do before they will start a nre connection.
- Their Zoom platform often won't let clients enter the meeting. In my experience, when you complain about it, they send you the instructions for how to use Zoom rather than investigate the problem.
WebPT Home Exercise Program Review.
- Automatically creates patient profiles from our EMR system.
- Allows quick and easy customization of home exercise programs.
- Allows PT to check on patient compliance with HEP.
- Needs more exercises in the database.
- Exercises need better verbiage for searchability.
- Lacks higher level exercises.
- Some exercise videos are not performed 100% properly.
WebPT has given me time back with my family
- Home Exercise Programs
- Easy of daily notes
- Knowing when a PN is needed
- Transition with MIPS
- More exercises for HEP
- Duality in notes
Not happy.
- Their format and drop down options are convenient
- The layout of the Eval is clear
- The notes are catered for physical therapists.
- Loading time needs to be faster. Its too slow.
- Customer service should be clear and concise.
- Training system needs to be more simple and more efficient.
Customer service is not great. Very bad.
Great product for a great price.
- Customize evaluation form.
- Easy to learn system.
- Customer service.
- Ability to customize from the home exercise program.
- Easier searching for exercises.
- Maybe adding an email customer service option for non urgent questions.
- Scheduling
- Support with chat, phone with person not automated system
- integration with billing
- Carryover of appointment time to documentation/note
WebPT: THE physical therapist's EMR
- User friendly
- Customer Service
- Patient management system
Great product, some glitches
- Ease of use
- Great customer service/support
- No room for pop-up alerts if something is needed for a patient
- Technical issues switching between clinics
From a practice administrator
- scheduling
- patient payments
- counting down visits once notes are in
- documentation
- count down
A really good product - but kind of expensive.
- EASE OF SCHEDULING AND PATIENT REMINDERS.
- DOCUMENTATION IS USER-FRIENDLY.
- SENDS DIRECTLY TO BILLING AND HELPS COMPLIANCE WITH ALL THE RULES.
- I wish the patient reminders didn't cost as much to send, and it would be great to be able to send text messages for any other reason.
- WebPT adds on extras that always seem to cost more - overall, it is kind of expensive.
- I always wish the documentation was quicker - but I'm not sure what else that would take.
All in One platform
- Customizable EMR
- Insurance Billing
- Easy scheduling
- All encompassing system
- Pre-authorization management
- Lack of communication with changes/updates/bugs
- Timeliness of RCM with denials
The RCM is priceless with the way you bill straight from the EMR and easily apply modifier, time codes, and flag denials/mistakes. I would like to see management of some denials come back to us faster, though as our >180 A/R gets fairly high and corrections/addendums are required in this bucket so far down the road.
The scheduling tool is amazing and very easy to use!
Did all that I could do
- Answers questions over the phone well
- Moves from Webb PT to Therabill easily
- Does not work well on my cell phone
- At times as a very long waiting time to get somebody on the phone
Great company to work with
- Easy to use
- Great support team
- Adequate detail
- Too many details on notes pages that don’t apply to one specific therapy
- Unused drop down menus/items on evaluation
- Varying scale of pay for smaller companies
WebPT Review
- Scheduling
- Documentation
- Document storage
- Editing credit card payments
- Being able to delete a duplicate chart
- Issue with the text reminders
WebPT review
- Ease of use
- Thorough training provided
- Syncs well with Therabill
- I'd like there to be more ability to customize pelvic health templates
- I wish there was a way to customize templates for my Pilates clients
Love using WebPT.
- Customer service.
- Support.
- Clinical Documentation Templates.
- Canceling future appointments in the series without deleting previous appointments.
- Pediatric testing measures in clinical documentation.
WebPT-Overall good product.
- Notifies patients of appointments.
- Keep scheduling of patients.
- Remind of outstanding tasks-notes need to be finished.
- The billing statement that is sent to the patient is different than the one we can print out.
- The invoice sent to the clinic for payment of EMR and other services should be on one statement instead of two.
- Reminders
- Scheduling
- Billing
- Actual online scheduling what they have currently is false advertising f
- Allowing patients to confirm or cancel PT via text reminder
- Mobile abilities
- I can find patient charts very easily.
- I can leave notes for my billing department and receive notes from them wherever they work from.
- Pt program makes sure my documents are complete before I can finalize the notes.
- If I lose my internet connection I am stuck without the ability to document.
Truthful review from long term user
- Smart text allows for shortcuts in typing into medical records
- CPT used for daily documentation are easily transferred to billing component of software and easily sent out.
- The system has a whole has frequent down times for updates and fixes that are not always conducive to being able to keep up with charting as you work through your day.
- Getting customer service to help often times results in being transferred from one department to another as with different modules there it can be difficult to get a hold of a person to actually help with your issue with the particular module you are using (i.e. therabill, versus HEP, versus EMR.)
- Getting any help with HEP component is almost impossible. You can not call in to talk with someone in that department for help. Most recently it took a rep 4 days to respond to an email regarding an issue I had been having with a major error in their HEP module. And even after establishing contact with someone in that department they seemed more eager to find a way to close the case unresolved than to help fix the issue I was having. When I asked for a call back they declined to do so and wanted to continue to have communication via email which at this point had slowed to a snails pace as far as response time. It's been almost 3 weeks and I still am having same issue and may change my entire EMR even though I have been using this system for years since I can not seem to find a resolution to the error, but even more frustrating I can not get anyone from that department on the phone.
WebPT review from busy multi location practice
- Scheduling
- Patient payment collection
- Keeping practices up to date with insurance billing guidelines
- The amount of times that WebPT goes down or has server issues in a week
- Frequent scheduling issues; "changes not saved"
- Drag and drop file upload in e-docs
WebPT Excellent for a solo Entrepreneur
- Easy notes
- Customize the notes
- Has all of the special tests
- System doesn’t always save work
- Loses connection a lot
- Too many details, takes too long
User-Friendly for Medical Billers
- Great customer support whenever there are system issues or outages
- Listens to user's feedback to make products more efficient
- User-friendly software, easy to navigate
- Navigation between patient and clinic accounts could be smoother
- Could be more affordable for the nature of the software
- Can sometimes be glitchy
Comprehensive Physical Therapy software that improves operations and growth of your business.
- The scheduler is easy to use and allows for a clear view of each clinical day, week, and month.
- The authorization/visit limit functions really help in managing each case and assist in minimizing insurance denials.
- The documentation is comprehensive and specific to physical therapy documentation. The ICD-10 lookup function is very helpful.
- Transfer of claim information to Therabill really helps with timely claim submission.
- Currently, patient appointment reminders are free via email but text message reminders are limited to a certain allotment per month. Given our current volume and the typical visits per patient case, the cost of text reminders for ALL patients is excessive.
- Turnaround time on "help desk tickets" is slower than we would like.
- The patient electronic intake form does not transfer much information into the EMR. Our PTs end up having to manually document most of this information, which takes additional time.