WebPT

Score6.7 out of 10

183 Reviews and Ratings

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.

In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:

integrated billing software,
revenue cycle management services,
electronic benefit verification,
digital patient intake,
patient engagement tools,
marketing tools and automation,
remote therapeutic monitoring,
virtual (telehealth) visits,
outcomes tracking,
operational reporting and analytics,
MIPS reporting,
continuing education support, and
a marketplace to purchase clinic equipment at discounted prices.

WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.

Categories & Use Cases

Media

Screenshot of WebPT Outcomes Tracking & MIPS

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Screenshot of WebPT Outcomes Tracking & MIPS

HIPAA Compliance and Data Security
Ensures adherence to HIPAA regulations and provides robust data security measures to protect patient privacy and confidentiality.
Category average: 8.6
Patient Invoicing
Facilitates the billing process by generating invoices, tracking payments, and managing insurance claims for patient services.
Category average: 7.5
Treatment Plan Management
Helps users create, track, and manage treatment plans for patients, including setting goals, documenting progress, and adjusting interventions.
Category average: 7.6

Patient Progress and Reports
Provides insights and analytics on patient outcomes, clinic performance, and other key metrics for evaluation and improvement purposes.
Category average: 7.5
Electronic Medical Records (EMR)
Provides a digital system for storing and accessing patient medical records, including diagnosis, treatment plans, progress notes, and test results
Category average: 7.3
Insurance Verification and Authorization
Assists with verifying patient insurance coverage and managing authorizations for the reimbursement of services.
Category average: 6

#1 most frequent

Health Care and Social Assistance

59.2%

296 installations of 500

“We use both the EMR and RCM services for our company. The EMR has always been very therapist friendly with functional options that help reduce documentation time. The RCM allows the billing to be all inclusive with the EMR and keeps the workflow happening quicker for the turnaround for payement.”
— President/Owner, Coastal Mobile Therapy (11-50 employees)

#2 most frequent

Arts, Entertainment, and Recreation

19.0%

95 installations of 500

#3 most frequent

Educational Services

3.2%

16 installations of 500

Jason Swisher

President/Owner in Corporate at Coastal Mobile Therapy (11-50 employees employees)

Use Cases and Deployment Scope

We use both the EMR and RCM services for our company. The EMR has always been very therapist friendly with functional options that help reduce documentation time. The RCM allows the billing to be all inclusive with the EMR and keeps the workflow happening quicker for the turnaround for payement.

Pros

Wide variety of functional options
Support staff is always friendly and helpful
Documentation is user friendly for the therapist

Cons

More direct access to team support members. Hard to always have to go through a call center
Less outsourcing for the billing solutions. So there are not so many different people dealing with your account.
As a client I would like to be less involved with payer portals

Return on Investment

Documentation time has decreased for the therapists which improves their productivity and energy with patients.
Time spent by myself as the owner with some of the areas of the RCM in particular has taken a lot of my time away from other areas which I don't prefer.
Claim rates have been very solid though throughout and is very appreciated by our team for WebPT's process and efforts in that area!

Linda Barnes View profile

CEO in Professional Services at Therapy On Wheels, Inc. (51-200 employees employees)

Use Cases and Deployment Scope

We use WebPT for both EMR and RCM. We switched to WebPT last May and both the EMR and RCM teams were wonderful during our switch. Both systems are OT/PT specific, which helps our business stay in compliance with all insurances.

Pros

Has helped our business during an insurance audit
Charges go out quickly
Payments are posted quickly

Cons

Hard stops when a POC is ended, not just Medicare
EMR hard stop when 10th visit/30 days in due, not just Medicare

Return on Investment

Cost our business more as we pay for the EMR system

Other Software Used

AdvancedPM, by AdvancedMD

Dr. Shawn Williams, OTD, OTR/L View profile

Occupational Therapist/Owner in Professional Services at SHARKKS Therapy (1-10 employees employees)

Use Cases and Deployment Scope

In my opinion, WebPT is not the same as it used to be. For me, this system has many issues, including extended lag time, frequent downtime, and inconsistent reports. I have submitted concerns about switching systems, but they are trying to keep us in contract. Unfortunately, it is challenging for me to run a business when your missing notes report is incorrect, your accounting is incorrect, the information doesn't transition over to the billing software, the information doesn't always save, and more. I think there are better systems out there, and I would not recommend this system now.

Pros

It allows you to have multiple charts open at once.
The standard assessments calculate your scores and allow you to have the patient fill the assessments out in the system.

Cons

Customer services, you have to wait for call backs.
In our experience, Reports are inaccurate.
In my opinion, Templates have too much information with redundant information.
In our experience, information doesn't carry over consistently.
In my opinion, Accounting and billing for the system is horrible. In our experience, making payments and tracking payments are inaccurate. To me, it seems like you are dealing with two different companies because, in my experience, they don't communicate.

Alternatives Considered

Fusion Web Clinic

Other Software Used

Clinicient from WebPT

Verified User

Director (1-10 employees employees)

Use Cases and Deployment Scope

We use the platform for use of billing and documentation within home rehab therapy. Having everything located in one place has been helpful along with the supporting when there has been an issue. The system is easy to use and offers a quick and easy work flow to maximize our time within the office

Pros

Customization
Centrally located
Reminders

Cons

Adding people to the schedule
Making things a little more within the app
maybe an app to use on the phone or tablet to ease use on the go

Return on Investment

Streamlining billing
Organize providers and insurance
Things automatically being added to pt's charts

Alternatives Considered

Epic

Verified User

Manager in Professional Services (11-50 employees employees)

Use Cases and Deployment Scope

We use it as our EMR. We do scheduling and billing.

Pros

User Friendly
Great access to help articles and directions
Streamlining front end work

Cons

Separate cost for every little feature is frustrating
Flow from one screen to another that you need is not always simple
providers would like to be able to see past notes with one click.

Return on Investment

Improved productivity and less staff needed.
Better reporting capabilities and ease in tracking KPIs

QuickEMR

TheraOffice, duplicate

Systems 4PT

TherapyRehab Plus by Raintree Systems

WebPT

What is WebPT?

Categories & Use Cases

Media

WebPT Key Features

Top Performing Features

HIPAA Compliance and Data Security

Patient Invoicing

Treatment Plan Management

Areas for Improvement

Patient Progress and Reports

Electronic Medical Records (EMR)

Insurance Verification and Authorization

Most Frequent Users

Health Care and Social Assistance

Arts, Entertainment, and Recreation

Educational Services

WebPT Reviews

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Other Software Used

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Other Software Used

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WebPT Alternatives