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WebPT

WebPT

Starting at $99 per month per user
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Overview

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a…

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Learn from top reviewers

WebPT is down more times than we wish for.

Rating: 3 out of 10
October 1, 2024
IncentivizedVetted ReviewVerified User
We use WebPT everyday for scheduling. There are lots of issues with the system going down at random times of the day.
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Verified user
Administrative Assistant
WebPT4 years of experience

WebPT User Review: the good and the not so good

Rating: 7 out of 10
September 30, 2024
IncentivizedVetted ReviewVerified User
I use it for physical therapy documentation of initial evaluations, re-evaluations, SOAP notes, and progress reports. This product flows directly into my billing software whic...
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Eve Koppelman
Professional - Professional Services
Owner/physical therapist
The PT LAB
WebPT7 years of experience

WebPT: the worst choice for a small clinic

Rating: 1 out of 10
September 27, 2024
IncentivizedVetted ReviewVerified User
We used WebPT as our EMR system. We also used WebPT's billing services as well. We are a small physical therapy office, and the software was meant to help us manage our patien...
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Wren Sweeney
Partner - Customer Service
Office Manager
Lakeshore Physical Therapy
WebPT10 years of experience

WebPT Experience

Rating: 8 out of 10
September 25, 2024
IncentivizedVetted ReviewVerified User
We use WebPT as an EMR in which our physical, occupational, and massage therapists are able to store patient information and records, schedule patients, write notes, and analy...
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Verified user
Employee
WebPT2 years of experience

WebPT review

Rating: 10 out of 10
September 16, 2024
IncentivizedVetted ReviewVerified User
I use WebPT to schedule and upload confidential information. When opened on a separate browser, it carries over what is opened on the initial browser - cannot work on more tha...
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Shirley Gutierrez
Administrator - Professional Services
Office Admin
Gsports Physical Therapy
WebPT1 year of experience
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How WebPT Differs From Its Competitors

Outcomes

WebPT is relatively quick aside from patient set up which can take some time. Once that is all done, the notes are fairly quick to write which allows for more time to be spent with patients. It is also quick to pull up notes if needed to be sent to an insurance company.
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Outcomes

Sadly, I can only share negative stories: they have caused, not helped us with, difficult challenges. As for positive outcomes, there was nothing they did that we have not been able to replicate with our new EMR/billing system, so I cannot in good conscience attribute any positive outcomes to …
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Experiences

Again, I have nothing good to say here. While the digital patient intake has improved somewhat, I feel it was clunky, difficult to use, and often crashed/didn't successfully log completion. More often than not, we had to go back into the patient's intake and press the "Complete" button for the …
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Outcomes

I can't say that WebPT has helped us overcome any particular or difficult challenge. Our previous system was custom tailored to us and our needs but it was a little more archaic. Having to need to transition to WebPT to accommodate our new 3rd party biller was taxing in the beginning. Some people …
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Experiences

I believe our patient services team members are great and WebPT helps them maintain record keeping, scheduling for multiple disciplines, document and log updates, provide patients with easier print-ups of appointments and co-pays, communicate electronically with patients and providers - basically …
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Outcomes

I believe WebPT has definitely helped our practice achieve positive outcomes. My team finds this very easy to navigate except when trying to understand billing. The information is easily accessible to us when needing to find a patient or progress note or even uploaded documents with accurate date …
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Outcomes

We've had a positive outcome while working with one client in particular who is just a very complicated medical and neuro case. By having WebPT, we've been able to enhance intra-team communications and keep each other up to date much more efficiently than our paper records.
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Experiences

From beginning to end, the WebPT platform has made patient reporting a breeze and it all starts with the way you create the case. Every tab is there, leading you to the next tab so you don't forget to collect any information. The chart records are always accessible and the ease of being able to …
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Outcomes

WebPT has helped us update to modern standards of documentation and record-keeping. Its comprehensive suite of products has kept our workflows streamlined and efficient, while having ample support to help us in the times when things went wrong. Before WebPT we were still doing documentation on …
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Experiences

Absolutely, WebPT's connected platform has significantly enhanced our patient experience. One key feature is the ability to send automated text reminders. This drastically reduces no-shows and keeps patients engaged in their care plan. Previously, appointment reminders relied on phone calls, which …
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WebPT Platform

We were stuck using separate services for scheduling, billing, and processing claims while also still using paper documentation. Having all of our records and services running through one comprehensive platform like WebPT greatly increased efficiency and allowed us to focus more on patient care …
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WebPT Compliance

WebPT does notice information that may be missing in the documentation process that would be needed for certain types of coverage, like Medicare. It also comes with a knowledge base that attempts to find explanations of claim rejections and solutions to resolve them. We have greatly trimmed down …
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Experiences

Yes, from the initial text for online registration to the periodic emails during and post treatment keeps our patients engaged and improved in their satisfaction.
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Outcomes

It is helpful that WebPT has multiple questionnaires in the system for patients to complete in their notes. These help the Therapist see if and make sure it is completed at evaluation appointments.
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Outcomes

Personally WebPT has helped with ease of getting my notes done every day. I am having an easier time with doing my notes at work, each one only taking a few minutes, which has given me time back with my family.
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Experiences

I am able to spend more time with my patients as opposed to more time in the clinic working on notes and tracking various measures. Because of the ease of using WebPT I do not need to worry as much about spending too much time on my notes as can spend the extra time one on one with the patients.
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Outcomes

As my company uses WebPT for HEP generation exclusively at this point, it has led to an increase in HEP compliance (patient engagement), reducing recovery time and leading to patient referrals, which is always the best way to generate new clients. Prior systems were very clunky and required …
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WebPT Platform

Like I mentioned before, WebPT is very pro PT company and provides many great resources but above all I like the Ascend conference for many reasons. Networking, growth, Con Ed, and just learning more or staying up with the latest trends in the profession. We will be with WebPT for long time.
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WebPT Compliance

WebPT makes documenting very simple yet compliant, prompting anything that my have been left out of a note or evaluation and making it simple to correct or fix. ALso Therabill is user friendly and a great addition to the software as well. We like all services so far and will not be making any …
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Outcomes

When I learned how to use the Analytics tool our practice really began to grow. As I started the practice alone, I simply treated who came in the door. As our company grew, I needed to learn to manage everything from the budget to other PT productivity, use of support staff, and payment on visits. …
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Experiences

We never have to leave the system. Everything we do—besides Google Chat—is in the WebPT. Patient reminders, intake packets (although we still print for patient preference), scheduling, scanning, faxing, printing, treatment, billing, payment processing, HEP (although we use another source for easy …
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Outcomes

Not any specific issues that I can think of, but I enjoy how streamlined the software is in general. The payer alerts have saved us a few times with notifying each other about certain stipulations a payer may have. The Medicare note reminders are also GREAT when it comes to the therapist knowing …
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Experiences

One of our clients found a lot of success implementing the appointment reminder texts through WebPT. The bad address reports are also very helpful with getting statements to patients in a timely manner.
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Outcomes

Before using WebPT, our clinic had a higher claim denial and rejection rate. Our clinic was all paper- Onboarding with WebPT brought accountability to almost all aspects of our clinic. Automation brought a better success rate. AR increased by leaps and bounds thanks utilizing reports on a daily …
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Experiences

Not really. We have always had a really good reputation when it comes to patients having a positive experience. We are a small clinic in a small rural community. We have always been known for treating patients as though they are family. We maintain a really great relationship with our referring …
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Experiences

Front end - consistent problems with online patient intake leading to more work for our administrative and clinical team and some patient complaints

Middle - EMR evaluative notes take a long time which negatively impacts productivity and employee work/life balance. In EMR flow sheets do not …
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WebPT Platform

WebPT was vital in our conversion to EMR because of the usability and the mass amount of information out there provided by WebPT. We happened to onboard at the same time as ICD10 was becoming going active and I think that transition was a lot easier because of WebPT.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Enterprise

Custom Pricing

Cloud

Entry-level set up fee?

  • Setup fee required
    Required
For the latest information on pricing, visithttps://www.webpt.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Features

Physical Therapy Software

Physical Therapy Software features facilitate the intake and management of physical therapy practices.

6.5
Avg 7.9
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Product Details

What is WebPT?

Established in 2008, WebPT is an outpatient rehab therapy software platform helping more than 150,000 rehab therapy professionals from all practice sizes and specialties run their practices to improve care delivery and optimize business performance. And because WebPT is a cloud-based application, PTs, OTs, and SLPs can access the platform (and its data) from anywhere, at any time, promoting collaboration across patient care teams and with third-party payers.

In addition to its flagship EMR, WebPT offers a host of practice management solutions, including:

  • integrated billing software,

  • revenue cycle management services,

  • electronic benefit verification,

  • digital patient intake,

  • patient engagement tools,

  • marketing tools and automation,

  • remote therapeutic monitoring,

  • virtual (telehealth) visits,

  • outcomes tracking,

  • operational reporting and analytics,

  • MIPS reporting,

  • continuing education support, and

  • a marketplace to purchase clinic equipment at discounted prices.

WebPT offers free onboarding and unlimited US-based product and account support. WebPT’s ISO 27001 certification ensures that customers' data is kept safe. WebPT offers system integration with more than 60 vendors as a commitment to healthcare interoperability.


WebPT Features

  • Supported: Electronic Medical Records
  • Supported: Billing
  • Supported: Revenue Cycle Management
  • Supported: Data and Reporting
  • Supported: Digital Patient Intake
  • Supported: Patient Scheduling
  • Supported: Electronic Benefits Verification
  • Supported: Home Exercise Program
  • Supported: Remote Therapeutic Monitoring
  • Supported: Virtual Visits
  • Supported: Outcomes Tracking
  • Supported: MIPS Reporting
  • Supported: Patient Marketing
  • Supported: Patient Engagement
  • Supported: Continuing Education
  • Supported: Marketplace (Equipment, Supplies, Credentialing)

WebPT Screenshots

Screenshot of WebPT Outcomes Tracking & MIPSScreenshot of WebPT AnalyticsScreenshot of WebPT ReachScreenshot of WebPT EMRScreenshot of WebPT EMR2Screenshot of WebPT EMRScreenshot of WebPT EMR2

WebPT Video

Outpatient rehab therapy software that's comprehensive. From the front desk, to charting, to HEP, to billing, to reporting and outcomes.

WebPT Integrations

WebPT Competitors

WebPT Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesUnited States
Supported LanguagesEnglish

WebPT Downloadables

Frequently Asked Questions

WebPT starts at $99.

TherapyRehab Plus by Raintree Systems, TheraOffice, and Systems 4PT are common alternatives for WebPT.

Reviewers rate HIPAA Compliance and Data Security highest, with a score of 7.6.

The most common users of WebPT are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 127)

WebPT User Review: the good and the not so good

Rating: 7 out of 10
Incentivized
September 30, 2024
EK
Eve Koppelman
Owner/physical therapist
The PT LAB (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
WebPT
7 years of experience
Likelihood to Recommend
Relatively easy to use. Able to enter your own information as needed. It could auto populate more common statements to make it faster.

Gave it a 7/10 because of the frequency of outages. Has improved recently. However, there are times when I am unable to access my notes and schedule all day. That causes unnecessary disruption in my workplace. Software like this should be consistently reliable.

WebPT: the worst choice for a small clinic

Rating: 1 out of 10
Incentivized
September 27, 2024
WS
Wren Sweeney
Office Manager
Lakeshore Physical Therapy (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
WebPT
10 years of experience
View profile
Likelihood to Recommend
WebPT would probably be great for a large, high-volume clinic where therapists are seeing such a high volume of patients that billing mistakes/delays don't have as big of an impact on the bottom line. A clinic with a dedicated billing team would also probably do well with WebPT. For a small, independently-owned clinic with 3-5 therapists and 2 full time front office staff who also are managing scheduling and other clinic duties, in my opinion, WebPT is not a good system: they make too many mistakes, response time is too slow, and the clinic does not have the permissions to correct mistakes themselves.

WebPT Experience

Rating: 8 out of 10
Incentivized
September 25, 2024
Verified User
Employee in Finance and Accounting
Hospital & Health Care Company, 11-50 employees
Vetted Review
Verified User
WebPT
2 years of experience
Likelihood to Recommend
WebPT is a great EMR. I have used a couple of different CRMs in the past, and similarly, it was easy to navigate WebPT for me on the medical aspect side. Our previous database was custom made for us so we were a little spoiled as to changes being made as we suggested or needed it to be. WebPT is excellent at all the patient information storage side - recording demographics, documents, scheduling, and note taking. There were a lot of hiccups for a while where we were not able to consistently able to fax out, access files, upload documents, print SOAP notes, or experienced downtimes / inability to access WebPT in general while updates or data transfers were going on. Most of the downtimes were outside of our clinic hours but being in Hawaii has its ups and downs in regards to having access to assistance up until 6PM Hawaii Standard time but also a lot of bugs are usually worked out by the time we login for other issues. I do wish the Analytics capability was stronger at pulling specific results / isolating specific measures that we are are looking for to analyze certain CPT codes, types of treatment performed, average units billed, analyzing data during specific time periods, etc.

WebPT review

Rating: 10 out of 10
Incentivized
September 16, 2024
SG
Shirley Gutierrez
Office Admin
Gsports Physical Therapy (Medical Practice, 11-50 employees)
Vetted Review
Verified User
WebPT
1 year of experience
View profile
Likelihood to Recommend
I was able to see all of a patient's previous payments and previous appointments to align to what they believed they paid for their visits. This information and layout provided assistance to track down the issue and confusion. The layout and how easy it is to navigate really help when trying to resolve issues and/or confusion.
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