WebPT

The platform is incredibly intuitive and user-friendly. Even new staff members can quickly navigate the system and become proficient thanks to the clean interface and logical organization. This minimizes training time and ensures everyone can efficiently utilize WebPT's features to deliver excellent patient care. Furthermore, WebPT offers comprehensive resources and tutorials readily available within the platform, providing additional support whenever needed.

It is very easy train people on and make each not the way you would like it. My first time using it I only needed one time walking through it. The software is self explanatory and easy to find what you need in a note.

Online patient intake - frequent functionality problems. WebPT supports solutions to these problems are often work arounds requiring my local admin team to enter data on our end. This prompts the question - why am I paying you for this function if we end up doing intake again. Patient intake and outcomes should not be separate emails to the patient. They find it redundant and are less likely to complete both. It is also entirely possible that this impacts their responses on survey based outcomes measures, possibly skewing outcomes data.

Outcomes - also frequently fails, patient's complete on their device or kiosk/tablet in clinic but will not sync to EMR and populate chart note. Again frequent "solution" from WebPT support involves work arounds requiring admin team staffing hours. Again additional expense of admin team staffing.

Scheduling - frequent problems with lost appointments booked leading to decreased productivity and a customer service issue we have to resolve. Waitlist feature recently improved.

EMR - evaluative notes are slow and difficult for clinicians to enter data. Evaluation templates have improved this a bit but it is still to difficult to add single tests and measures to existing initial evaluations and progress notes. Flowsheets do not save clinicians time with current functionality. You can not see what treatments were provided at the previous visit from the flow sheet view. This slows treatment and frustrates clinicians.

WebPT HEP - does not integrate with Flow Sheet in EMR creating redundant process in charting.

The only thing I would suggest is having the ability to makes notes that is visible to co-workers. This would help with communication between departments. We have two locations and with therapists only at the second location we need certain documents directly from the patient. I think this would help with this issue.

pretty seamless

I quickly realized that even an old dog like me can use this system without getting totally frustrated! Very user friendly!!

Overall it is laid out well and pretty intuitive in use.

Its intuitive and easy to learn.

It is super simple and takes about 45 min to orient a new clinician to the scheduling and documentation. It is intuitive and I love the fact that you can not close a note until it is complete.

Usability is great except some glitches. I will give 70 out of 100 because it isn't a perfect one. There are better software but they are more expensive.