TrustRadius Insights
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
Webroot Advanced Email Encryption powered by ZixFormerly ZixEncrypt
Overview
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Webroot Advanced Email Encryption powered by Zix Features
- Supported: Protect Communications
- Supported: Ensure Accuracy
- Supported: Maintain Compliance
Webroot Advanced Email Encryption powered by Zix Competitors
Webroot Advanced Email Encryption powered by Zix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.
Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.
The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
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(112)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.
Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.
Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
January 06, 2021
Zix Email Encrytion with Gmail
Support has always been available from the beginning.
January 05, 2021
Zix is affordable and easy to use
I really have not had to utilize their support in the two years that we have had Zix.
December 23, 2020
Zix Encrypt (GAME) offers great protection!
Score 10 out of 10
Vetted Review
Verified User
Zix support is great. The support staff is happy to help you understand settings and give you tutorials on the management portal. The services work so well that we rarely have to contact support, but when we do, somebody is always there to answer our questions. Zix is there to help!
December 23, 2020
Zix Encryption for our Environment
We had an instance in which I needed to have a certain filter changed due to not doing what I needed it to do. I called support and they were able to work with me to accomplish exactly what I needed. Their support is reliable and quick for our site.
December 23, 2020
Zix gets the job done and keeps our patient information safe.
Our hand was held every step of the way.
Yes we were having issues with an edge server subscription and the support tech worked with us to resolve and was very knowledgeable.
December 19, 2020
Zix Email Encryption - simple, quick, and easy to use.
We were having an issue right after implementing Zix that some emails were bouncing back to the outside companies. When we opened a ticket they were quick to help and give us guidance on where to look. In the end it wasn't even an issue on their side but something we needed to tweak on our server.
April 08, 2020
Zix Email Encryption - What would we do without it?
Originally we had an onsite Zix appliance. Zix support was very helpful in determining a mail flow issue when I had decreased visibility. They helped me determine that my mail server was having issues that were causing mail to be rejected and spooled in Zix. Thanks to Zix, I did not lose that email. Once the server was fixed, Zix released the mail automatically and we were back in business.
Zix has provided great post-sales support several times over the years. In a few situations, they helped "white-list" several recurring emails that contained false-positive information so that these emails would not continue to get caught in the quarantine. They also helped us with reconfiguring our Google domain configuration when one of our customers no longer received emails from us at all, due to their email system rejecting emails from our Zix gateway.
There was a teacher attempting to send an email out to parents with a notification regarding a future activity with her class. The email was being flagged by one of the phrase filters causing it to get rejected by the receiving email servers. I contacted Zix support in the afternoon and by the next morning they had corrected the issue and the teacher was able to send her email notifications. Zix support identified the issue and resolved it quickly.
March 07, 2020
Zix Displaced Cisco Ironport
Zix helped us perform our first e-discovery request as we were not familiar with the solution. They also assisted in a M&A when we needed to divest all email from a group of users. Amazing post sales support. And the pre-sales resources stay engaged.
March 06, 2020
Director of Research and Development
Because Zix has always just worked, we havent needed to contact support. They are very good at communicating updates though.
March 06, 2020
Zix is a Home Run
During our implementation, Carl Goad was an excellent POC for our implementation and also for any tickets we have opened since. We have had several times where Zix was able to figure out where the breakdown was. Our side, the receivers mail system and even Zix once and awhile, but 98% of the issues we had, were either our problem or the company or person we were sending mail to. Support is excellent and they have a world class 1st line support desk
March 05, 2020
Good product overall.
Setting up email retention for us.
March 04, 2020
Great mobile app, what seals the deal.
When having issues with the mobile app and calendar, we contacted Zix. They responded quickly and professionally. Our issues had less to do with zix, and a lot more with our email config and unusual calendar/permissions/account setup. Zix answered our questions, researched others and responded with helpful answers for us to help troubleshoot our email configs.
Yes. We had just implemented Zix to replace another product which was presenting numerous false positives within our system and blocking many external emails this impacting our business. With Zix they can on site after 30 days and did an assessment of our configuration and implemented some best practice workflows which enhanced our experience with their solutions.
March 03, 2020
Title Escrow Closing Company breathes easier because ZIX
My sales executive was exceptional at working with me to get on board. But, it was beyond even that how she followed up after the sale. That is unusual with a product such as this.
I stalled a lot in looking at Zix, because I believed that there could be a free solution to meet my needs. Nothing else worked, though.
She called me agin because Zix had begun to offer a new configuration more ideally suited to our needs, and I bought in.
I stalled a lot in looking at Zix, because I believed that there could be a free solution to meet my needs. Nothing else worked, though.
She called me agin because Zix had begun to offer a new configuration more ideally suited to our needs, and I bought in.
March 03, 2020
Email Encryption Done Right!
Zix had an outage a ways back and the support team kept us in the loop which allowed us to manage employee's expectations.
April 01, 2019
What the Zix are you talking about?
We needed assistance setting of DKIM signing for outbound email on multiple domains. Support was able to clearly outline the steps we needed to take so that the project was successful.