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Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user …
Webroot Advanced Email Encryption powered by ZixFormerly ZixEncrypt
Overview
What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined…
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies,…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail…
What is NeoCertified Secure Email?
NeoCertified offers their HIPAA compliant Secure Email service, providing email encryption across all devices, including mobile and tablet devices.
Product Details
- About
- Competitors
- Tech Details
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What is Webroot Advanced Email Encryption powered by Zix?
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Webroot Advanced Email Encryption powered by Zix Features
- Supported: Protect Communications
- Supported: Ensure Accuracy
- Supported: Maintain Compliance
Webroot Advanced Email Encryption powered by Zix Competitors
Webroot Advanced Email Encryption powered by Zix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Webroot Advanced Email Encryption powered by Zix (replacing the former Zix Email Encryption, formerly ZixEncrypt) provides automatic email encryption and data loss prevention solution. It scans the content of outbound email and automatically encrypts or takes action based on user-defined policies, for any email environment to secure any mailbox beyond its native capabilities.
Mimecast Advanced Email Security, Barracuda Email Security Gateway, and Proofpoint Email Encryption are common alternatives for Webroot Advanced Email Encryption powered by Zix.
Reviewers rate Availability and Performance and Product Scalability highest, with a score of 9.
The most common users of Webroot Advanced Email Encryption powered by Zix are from Mid-sized Companies (51-1,000 employees).
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(112)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Intuitive User Interface: Users consistently praise Zix's secure email encryption service for its intuitive and easy-to-navigate user interface. Many reviewers have stated that the user interface makes tasks easy to accomplish, allowing them to send encrypted or unencrypted emails with just one click. Automatic Encryption Process: The automatic encryption process provided by Zix is highly valued by users. Numerous reviewers have expressed their appreciation for this feature, as it ensures the secure transmission of emails without requiring end-user intervention. This automated process simplifies maintenance and requires little attention from users. Seamless Integration with Microsoft Exchange: Users find the integration between Zix's secure email service and Microsoft Exchange to be a major benefit. Several reviewers have mentioned that this seamless integration streamlines the implementation process, making it easier for organizations to adopt the secure email solution. These three pros - intuitive user interface, automatic encryption process, and seamless integration with Microsoft Exchange - are repeatedly highlighted by users in their positive reviews of Zix's secure email encryption service.
Unintuitive User Interface: Several users have expressed frustration with the unintuitive user interface of Zix, finding it difficult to perform tasks efficiently and navigate the system smoothly.
Lack of Training for New Users: Many reviewers have mentioned that the training provided for new users is inadequate, leaving them with more questions than answers and hindering their ability to fully utilize the system's features effectively.
Challenging Initial Setup Process: Some users have found the initial setup process challenging, especially for companies unfamiliar with internet-routed email. This complexity can be a barrier to seamless implementation and may require additional support or resources to overcome.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 06, 2020
Zix is a Home Run
Our business unit is a HIPAA covered entity and we needed a secure mail platform in order to remain compliant. This is just for our business unit and some Corporate HR and Financial teams at this point, but it will probably roll out globally in the next year or so.
- Very easy to use.
- Works just like the secure mail feature you would use with your bank or healthcare.
- Cost effective.
- Very good support when you reach out to the Zix Support center.
- We have a hosted solution and it was very straight forward to implement.
- Should be able to import contacts
- Should be able to scan pictures for PHI
- should be a mobile app like all of the big free email apps like Goggle, AOL, Yahoo etc
- Keeps us compliant with HIPAA privacy and security rules and PCI DSS requirements.
- Since it is easy to use, it was easily adopted by our user community.
- Cost effective.
- HP Data Security Voltage
- Ease of use for our internal (senders) and our outside companies and users - receivers
- Cost
- Easy implementation and support for the product
- support for the tool after implementaion
25000
all of them - IT, marketing, sales, finance and compliance
4
Mid-Level IT person with some email background
- Ensures we are HIPAA compliant
- Ensures we SOX compliant
- Securing company IP
- Use it for finance people
- We have our product developers use it to securely send the IP to the outside
- Ability to have portal users be identified to forward a message from the portal, to another outside user, keeping the entire mail thread compliant
- Unless Zix comes up with more possibilities, we're using all the features now - it's that good
No
Well, now that I know how it works, I would interview and demo less products and look for a solution like ZIX.
Yes
Zix did all the set up by simply following our form we filled out with our mail system, ports etc., before we even began on our side. The Zix side was complete and waiting for us. Then we worked together to implement all the changes we needed on a conference call. Very easy implementation.
Change management was a minor issue with the implementation
none, it was very easy for us
- Getting the keywords to be picked up on the portal
- Nothing else as it was easy to implement
- Online training
Just follow Zix's directions as they were very good.
Some - we have done small customizations to the interface
We need to have a "paperclip" view on sent mail and they're doing that. We want to notify users that they didn't pick up the mail after 30 days and then again, 30 days before expiration.
No - we have not done any custom code
Not really, Zix guys did a great job and has excellent people on their implementation team.
No
I didn't know that was an option, but I don't think we need it as we are having great support from Zix
Yes
very responsive and if they couldn't fix the problem, they explained why
During our implementation, Carl Goad was an excellent POC for our implementation and also for any tickets we have opened since. We have had several times where Zix was able to figure out where the breakdown was. Our side, the receivers mail system and even Zix once and awhile, but 98% of the issues we had, were either our problem or the company or person we were sending mail to. Support is excellent and they have a world class 1st line support desk
- Setting up the profile on the portal is very easy.
- If something gets quarantined, it's very easy to either delete it or send it.
- Users getting notified that they didn't pick up their message on the portal.
- Setting up the company user profile wasn't easy if I had to do it on my own, but I didn't as we had a great POC (Carl Goad) for our implementation.
Yes
it does, but it has to be used with the device browser, it would be great if they could create an app to use it.
[I'm] not sure how to answer this as I don't want to put dollar amounts in here. It was an easy negotiation and I am happy with the costs as compared to others.
No, Zix did a great job.
March 03, 2020
Title Escrow Closing Company breathes easier because ZIX
We use Zix everyday and throughout our organization. We are a Title Escrow Service and heavily communicate detailed non-public financial information with real estate buyers, sellers, agents, and lenders. We looked at countless solutions which were not able to serve our needs. Many were not very useable by customers. Most were too cumbersome for our agents to manage complex communication threads. Zix is also used by our largest clients, making even greater usability. It has been performing very well for several years
- Great usability for outside users who may need heavy access for several weeks and almost never again.
- Streamlined operation for our agents, keeping communication threads organized (actually a function of our mail app - it is just that Zix actually allows this - it was a deal breaker with countless others)
- Of course, bullet proof and highly recognized encryption. (duh!)
- Lovely people at Zix supporting us!
- Excellent reliability and availability
- Responsive to customer input on making things even better
- We reported a major issue with accessing documents on a smart phone. The display hides the documents from the recipient, causing much confusion. I haven't heard any progress on improvement, and am quite surprised that this hasn't been addressed.
- This is doing better now, far less complaints
- I have never received free pizza from Zix. We always appreciate pizza.
- Still no pizza.
- Reduced customer complaints. We had to stop earlier products because we would have lost customers.
- No negative impact on user productivity.
- Tremendous peace of mind knowing that we are responsibly managing our customers critical non-public personal information.
- Especially nice that we have streamlined interaction with our largest clients.
- We are not aware of any downtime and enjoy fast transmission of out messages.
My sales executive was exceptional at working with me to get on board. But, it was beyond even that how she followed up after the sale. That is unusual with a product such as this.
I stalled a lot in looking at Zix, because I believed that there could be a free solution to meet my needs. Nothing else worked, though.
She called me agin because Zix had begun to offer a new configuration more ideally suited to our needs, and I bought in.
I stalled a lot in looking at Zix, because I believed that there could be a free solution to meet my needs. Nothing else worked, though.
She called me agin because Zix had begun to offer a new configuration more ideally suited to our needs, and I bought in.
- Ease of use for clients who need to have access without IT support.
- Ability to keep communication threads connected.
- Wide respect from clients
- Ease of use for our team
- Bullet proof encryption
- Mac compatible
25
We handle real estate closing. We communicate with buyers, sellers, agents, lenders and more. We use Zix to securely transfer financial moments which contain a variety of no-public personal information. We are required to be compliant with federal and state regulations as well as being useable for non-professional end users. Because of strict time requirements, we need a system which is not prone to slowness or downtime.
- Ease of use for buyers, sellers, and real estate agents. They may use it heavily for a few weeks, and then be done.
- Ability to work with Macs and iOS.
- Allow communications to thread.
- Certified encryption.
- High availability.
- Hmmmm. Nothing so earth shaking.
- Full integration with Apple Mail App, seems small, but it is huge for us.
- Secure delivery of Abstracts of Title with controlled distribution, editing, and printing.
1
Must be breathing. It is almost dead simple. Of course, it is important that support personnel respect that users are often very capable at their job; due to time and other pressures, do not handle changes very well. Zix is almost entirely transparent to our users, so is very easily maintained.
Yes
ProofPoint - end user issues and frustration
ShareFile - lack of continuity for agents
Many, many others trialed and failed.
We were not about to give up on the security that Mac give us to encrypt email communications. Many products that are available depend upon using Microsoft Windows and Office; neither of which has a seller record of security or reliability. We wanted to continue using Mac Mail and not have to jump through a lot of hoops for us or our clients. But, Zix works well with Microsoft organizations; making our interface with lending institutions seamless.
In real estate transaction, we see a user with heavy usage for a month or so, and then they are gone. It is critical that the system be easily learned by them without hand holding from our people. Other systems had problematic password systems that made life for the end user as difficult as possible.
Another area that many other products fell short was in organization of the conversation. Our mail app organizes these in threads where it is very transparent what has taken place in past communications. Products which would not integrate with it were impossible to use in this respect.
ShareFile - lack of continuity for agents
Many, many others trialed and failed.
We were not about to give up on the security that Mac give us to encrypt email communications. Many products that are available depend upon using Microsoft Windows and Office; neither of which has a seller record of security or reliability. We wanted to continue using Mac Mail and not have to jump through a lot of hoops for us or our clients. But, Zix works well with Microsoft organizations; making our interface with lending institutions seamless.
In real estate transaction, we see a user with heavy usage for a month or so, and then they are gone. It is critical that the system be easily learned by them without hand holding from our people. Other systems had problematic password systems that made life for the end user as difficult as possible.
Another area that many other products fell short was in organization of the conversation. Our mail app organizes these in threads where it is very transparent what has taken place in past communications. Products which would not integrate with it were impossible to use in this respect.
Zix isn't free. I held off due to cost consideration. But, I came to see the value. It took a while to realize that I needed a full time end user directly involved in the search process. Once I had them involved; it was much more efficient to recognize pitfalls which were deal breakers. The biggest issue that clear during this process was the importance of threaded conversations. I was well aware of the need to bullet proof security, rock solid reliability, and drop dead simple accessibility for end users. There were products that did pretty well in those regards. But, our agents need to be able to easily see each step of the communication thread. Often, a response would come as a simple 'no' of other ambiguity. Without maintaining a clear thread of to conversation; it was too difficult to follow, let alone understand fully the conversation. And, it would be very prone to error. This is not sustainable with transactions in the 5 and 6 figure range. And of course, our agents are dealing with many of these projects simultaneously.
- Implemented in-house
Yes
Working with Sales.
Configuring Services.
Testing.
Trial Run.
Full Live.
Configuring Services.
Testing.
Trial Run.
Full Live.
Change management was minimal
Working with the right organization makes for seamless change
- really it was seamless.
- we had to change schedules due to personal conflicts and this was handed well.
- Online training
- In-person training
- Self-taught
Zix is so straightforward that there really isn't any learning curve. There was only a small amount of discovery required by our agents. There is little or no intervention required to help end users (buyers, sellers, lenders, and real estate agents) It is especially helpful that each is capable of using the system on the platform of their choice.
We haven't had any issues outside of the regular usage. It just works.
No - we have not done any customization to the interface
No - we have not done any custom code
No need. Zix is transparent to our users. They send and receive mail using their mail app, without losing any functionality.
No
I am a very capable user. I seldom have issues that I cannot resolve myself. I have rarely been in need of more than basic support. And Zix support is plenty good. But, Zix is a premium product. The subscription cost includes premium support. The calls are answered quickly be staff who are both knowledgeable and excellent communicators.
Yes
No, but it is a major issue to resolve. There is an issue where documents are opened on a smart phone and the list of encrypted documents is truncated, of course hiding there relevant content. I have been advised that this issue is being reviewed and considered for resolution. Many of our end users open these documents on their phones due to the nature of the real estate business.
- The actual system is transparent.
- It works well with Macs and iOS.
- Conversations thread within our mail app
- It is even more streamlined with our biggest volume clients.
- The management tools are currently disorganized; this is being addressed.
- End users are often unable to see their documents when using a smart phone.
- Being transparent might make users forget that we are even using it.
Yes
As I have said, end users have difficulty seeing their documents. Otherwise; all is perfect.It is compatible with all mobile platforms and is highly available allowing safe secure and speedy document delivery. One great feature is that once the account is setup, the end user can easily open secure documents almost as if there is no encryption.
- G-Suite
- Apple Mail
It is fully integrated and was totally effortless on my part. There are no changes that we needed to make either at G-Suite or in our mail app. There were no router changes. I imagine that we made a change to DNS; that was easily accomplished. But, truthfully, I really am not sure that we did. And, it would have been with assistance from the implementation team at Zix.
- I would love to be able to tie into our vertical application, Streamine ASP - First American Title
- It would be great to be able to integrate secure delivery of Abstracts of Title.
No, they do not.
Most importantly, there is no integration change requirements. Zix is completely transparent operating on the back end. It makes it possible to integrate fully with Apple Mail app, or any other application, on any platform that our users may choose. They often need to be able to securely access, and reply using their iPhones, and have that correspondence included within the conversation threads. It all works.
They play well with others. I really cannot imagine that there are any conditions where this platform would not completely satisfy the needs of users. (I am using the cloud based solution; there are also hardware packages that install on-site) I really believe that their team can get it working in the end environment without significant change.
Net 30.
None really, they are a great organization.
No
- We have not gone through a release upgrade/
- A resolution to the issue where documents are hidden on a mobile device.
- Consolidation of the management portals.
- Free pizza for users
No
No