Webtrends Analytics Reviews

67 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.9 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-8 of 8)

Chaim (Daniel) Arnstein | TrustRadius Reviewer
June 03, 2014

Webtrends - The Good, The Bad, and the Ugly

Score 7 out of 10
Vetted Review
Verified User
Review Source

Support Rating

The Webtrends Support Engineers are expert at what they do, and we get to speak to someone on the support team quickly. They provide great solutions when available, and when there is no solution, which can happen, they describe work-arounds.
Read Chaim (Daniel) Arnstein's full review
Matthew Koppel | TrustRadius Reviewer
December 10, 2013

Great Customer Service and an Okay Product

Score 4 out of 10
Vetted Review
Verified User
Review Source

Support Rating

I once went on to Twitter to ask for help from my network of analytics people, and Webtrends themselves responded. They have been an excellent partner in making sure that their product is being used to the best of it's ability and I greatly appreciate that. Both Omniture and Google Analytics, do not have that level of support over social media.
Read Matthew Koppel's full review
Anonymous | TrustRadius Reviewer
May 31, 2014

Choose a different solution

Score 1 out of 10
Vetted Review
Verified User
Review Source

Support Rating

The support team (calling into the support line) is very knowledgeable and friendly. The issue is that you have to call in so often.
Read this authenticated review
Anonymous | TrustRadius Reviewer
March 21, 2013

Expensive and didn't do what we needed.

Score 6 out of 10
Vetted Review
Verified User
Review Source

Support Rating

The customer service was fantastic. Any rep I talked to with questions was very knowledgeable. They returned emails during the same business day. Also, a rep called to check in on our progress multiple times.
Read this authenticated review

About Webtrends Analytics

Webtrends Analytics provides a combination of features that are designed to provide an accurate and intuitive view into an organization’s multi-channel customer journey. According to the vendor, the key features enable not only sophisticated analysis techniques but also make key insights accessible to everyone in an organization.

Webtrends Analytics Features

Has featureMulti-Channel Measurement across social, mobile, web and SharePoint
Has featureConfigurable digital dashboards
Has featureReports
Has featureMetrics and Dimensions
Has featureAdministration
Has featurePath and Scenario Analysis
Has featureUnlimited Data Collection
Has featureAd-Hoc Data Exploration
Has featureExtensive data export
Has featureStandard and customized analytics reporting

Webtrends Analytics Screenshots

Webtrends Analytics Integrations

Webtrends Analytics Competitors

Webtrends Analytics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry