Overview
What is Mosaicx?
Mosaicx is an IVR with intelligent virtual agents that lets them understand natural language (NLU) used by customers, that helps them to do more and provide a more enjoyable experience.
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What is Mosaicx?
Mosaicx is an IVR with intelligent virtual agents that lets them understand natural language (NLU) used by customers, that helps them to do more and provide a more enjoyable experience.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Mosaicx Demo: Communication Services
Mosaicx Demo: Banking
Mosaicx Demo: Retail
Product Details
- About
- Competitors
- Tech Details
What is Mosaicx?
Mosaicx Features
- Supported: Intelligent Virtual Agents (IVA): IVAs understand natural language (NLU) used by customers
- Supported: Insights: Craft & capture the customer experience with reports in the same console used to manage the application.
- Supported: Outreach: AI-Driven Campaigns & SMS business messaging.
- Supported: Team of Trusted Advisors: Customer experience consulting & strategy with end-to-end support.
- Supported: Avoke: Avoke provides immediate insights to improve a wide range of customer care processes, including automation, collections, sales and third-party actions.
Mosaicx Videos
Mosaicx Competitors
Mosaicx Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
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Community Insights
- Recommendations
Based on user reviews, here are the three most common recommendations for videoconferencing systems:
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Thoroughly research various videoconferencing systems before making a decision. Users suggest comparing different options, evaluating their features and pricing, and considering compatibility with your business needs.
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Test the technical assistance and customer support offered by the provider. Users recommend assessing the effectiveness of the support team to ensure prompt assistance for technical issues and guidance.
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Understand how the program works together and its integration capabilities. Users emphasize the importance of comprehending how different features interact and integrate within the videoconferencing system for a seamless experience.
Users also mentioned that Intercall is a good option for simple conferencing and in-house instant messaging. However, they suggest that Single Sign-On options would improve Intercall's functionality.
It is essential to note that while some users were satisfied with their chosen videoconferencing system, others expressed dissatisfaction or frustration with certain aspects, such as slow connections during video calls. Therefore, conducting thorough research and testing before making a decision is crucial to finding the right solution for your organization's needs.
In conclusion, these recommendations highlight the significance of careful evaluation, understanding of integration capabilities, and thorough testing in selecting a videoconferencing system for your business.