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West Corporation headquartered in Omaha, Nebraska offers unified communications as a service.https://dudodiprj2sv7.cloudfront.net/product-logos/rH/SE/RV07QK7B8TWT.pngWest Unified Communications - All you need in one placeWe use West (school messenger) for our websites, and parent/emergency notification system. It is used by our entire school district.,Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website. Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it. Interface is very user friendly. Little to no training is needed for basic users.,Cost is significant. Not unreasonable, to lower price would be great. Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.,9,Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same. Cost was the same as our previous solution Easier to use than previous solution,shoutpoint,Alexandria POS
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West Unified Communications as a Service
1 Ratings
Score 9.0 out of 101
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West Unified Communications as a Service Reviews

West Unified Communications as a Service
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.0 out of 101
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Scott Trautwein profile photo
September 25, 2017

West Unified Communications as a Service Review: "West Unified Communications - All you need in one place"

Score 9 out of 10
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We use West (school messenger) for our websites, and parent/emergency notification system. It is used by our entire school district.
  • Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
  • Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
  • Interface is very user friendly. Little to no training is needed for basic users.
  • Cost is significant. Not unreasonable, to lower price would be great.
  • Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
West is well suited for school districts looking for a single location to manage communications and website hosting. Robocalls, parent notifications and emergency notifications are handled perfectly. West ties into your SIS so it is easy to pull the information. The initial setup, however, is a little time consuming and complicated. After it is set up, it works well.
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West Unified Communications as a Service Scorecard Summary

About West Unified Communications as a Service

West Corporation headquartered in Omaha, Nebraska offers unified communications as a service.

West Unified Communications as a Service Technical Details

Operating Systems: Unspecified
Mobile Application:No