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Web and Video Conferencing

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Collaboration

Interactive Voice Response (IVR)

Enterprise

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Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Onboarding

Employee Performance Management

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Professional Employer Organizations (PEO)

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Talent Intelligence

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Data Quality

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Fraud Detection

IT Service Management (ITSM)

In-Memory Databases

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Metadata Management

Network Performance Monitoring

Network Virtualization

Password Management System

Remote Monitoring and Management

Session Border Controllers

Software Defined Networking (SDN)

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

VoIP Monitoring

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Email Marketing

Graphics

Marketing Automation

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales Gamification

Sales

Auto Repair

Car Rental

Equation Editors

Home Health Care

Insurance Agency Management

Legal Research

Library Management

Practice Management

Trucking Software

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### Health Savings Accounts (HSA
Users generally appreciate the convenience of having a single debit card for both their HSA and commuter benefits accounts with WEX Benefits. However, concerns have been raised about the customer support quality, login issues, and the financial accounting features related to HSAs. While some users find the HSA investment options and educational content valuable, others have faced challenges with IT issues and obtaining necessary information for tax purposes. The overall sentiment regarding WEX Benefits' health savings accounts (HSA) leans towards a mix of positive and negative feedback, with users highlighting both strengths and areas for improvement in the HSA functionality provided by the platform. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-benefits-2023-08-31-18-00-10), [2](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-10-13-44-20), [3](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-10-07), [4](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-17-00), [5](https://www.trustradius.com/reviews/wex-benefits-2023-12-14-07-33-10))

### Flexible Spending Accounts (FSA
Opinions on WEX Benefits' flexible spending accounts (FSA) functionality vary among users. While some users appreciate the ease of managing their FSA and HSA accounts through WEX Health, others express frustration with the cumbersome processes and lack of support for employees. The platform's strict requirements for FSA substantiation have been a point of contention, with users finding it unnecessarily difficult to navigate. Despite some positive feedback on the professionalism of WEX Health's staff and the user-friendly interfaces for Cobra and Flex benefits, there are consistent complaints about communication gaps and delays in service. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-benefits-2023-11-12-11-00-41), [2](https://www.trustradius.com/reviews/wex-benefits-2023-08-31-18-00-10), [3](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-18-02-10), [4](https://www.trustradius.com/reviews/wex-benefits-2023-05-13-08-41-31), [5](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-10-07), [6](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-17-00), [7](https://www.trustradius.com/reviews/wex-benefits-2023-12-14-07-33-10))

### Savings and Spending Account Management
Reviewers consistently praise WEX Health's accounts tracking and management capabilities. Users appreciate the ease of managing their HSA, FSA, and COBRA accounts through WEX Health's platform. The detailed reports generated by the system help users track their spending and ensure compliance with account regulations. While some users express a desire for more granular details on fund usage, overall, WEX Health is commended for its effective management of savings and spending accounts. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-10-07), [2](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-10-13-44-20), [3](https://www.trustradius.com/reviews/wex-benefits-2023-05-13-08-41-31), [4](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-17-00))

### COBRA Administration
Users generally praise WEX Health's COBRA administration capabilities, highlighting the ease of managing funding for FSAs and HSAs, as well as the efficient handling of necessary communications for COBRA compliance. The platform's user-friendly interface and effective management of COBRA regulations have been particularly commended by reviewers. Additionally, the ability to track individual accounts for HSA, FSA, and COBRA within a single software solution has been a key factor in streamlining benefits administration processes for organizations. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-18-02-10), [2](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-10-07), [3](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-17-00), [4](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-10-13-44-20))

### Commuter Benefits
Users generally express satisfaction with WEX Benefits's commuter benefits features. Reviewers appreciate the convenience of having a single debit card for both health and commuter benefits, making it easier to manage expenses. However, some users have reported experiencing technical issues and challenges with customer support when trying to access necessary information for tax purposes related to their commuter benefits. Despite these drawbacks, the overall sentiment leans towards positive regarding the commuter benefits offered by WEX Benefits. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-benefits-2023-11-12-11-00-41), [2](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-10-13-44-20), [3](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-09-09-10-07))

### Debit Card Solutions
User sentiment regarding WEX Benefits' debit card solutions varies significantly. While some users appreciate the convenience of having a single debit card for multiple accounts and the automated transaction categorization, others have expressed frustration with the frequent password changes and difficulties in obtaining necessary information for tax purposes. It seems that the overall user experience with WEX Benefits' debit card solutions is a mix of positive and negative feedback, highlighting areas for improvement in terms of user-friendliness and customer support. (Source Reviews: [1](https://www.trustradius.com/reviews/wex-benefits-2023-11-12-11-00-41), [2](https://www.trustradius.com/reviews/wex-benefits-2023-08-31-18-00-10), [3](https://www.trustradius.com/reviews/wex-health-formerly-evolution1-2022-05-10-13-44-20))

Users highly recommend considering WEX as an FSA or COBRA vendor due to its ability to cover all the bases and provide comprehensive solutions. They suggest sitting down with WEX for an assessment to explore the full range of offerings available. Users also appreciate the personable and responsive nature of WEX, as they promptly resolve any issues that may arise. Moreover, users find value in requesting a demo to gain a firsthand experience of what WEX has to offer.

Lack of Visibility into Employee Spending: Some users have expressed a desire to have more visibility into where employees are spending their HSA and FSA funds in order to ensure proper usage. They feel it is important to track and monitor these expenses.

Difficult Receipt Upload Process: Several reviewers found the options for uploading receipts for employees difficult to navigate, leading to frustration and potential errors in reimbursement processes. This has caused delays in accurately tracking expenses.

Unclear Support Policies: Users have reported frustration with the support policies, stating that the approval and complaint processing is unclear and lacks clear escalation paths. They feel there is a need for improved communication and guidance when seeking assistance.

WEX Health is a platform that offers users a convenient way to sign up for and manage their HSA and FSA accounts. With the software, users can easily track the billing of COBRA for former employees, allowing them to run reports and monitor individual account spending. This helps ensure compliance with government regulations and facilitates necessary communications. Additionally, WEX Health accurately manages funding for FSAs and HSAs, enabling employees to take control of their own accounts. Users appreciate the platform's ability to handle various employee benefits, including Health Savings Accounts and commuter benefit accounts. They can set up accounts online, activate debit cards, view statements, and make investment decisions.

Despite occasional claim denials, WEX Health has been praised for frequently reversing them after substantial effort and evidence is provided. Users have also expressed satisfaction with the professionalism and empathy of WEX staff, particularly the Cobra team. The WEX Flex benefit phone app is highly regarded by users in the industry. However, some users have found the FSA benefits processing to be cumbersome and express dissatisfaction with the interpretation of IRS regulations. They have also voiced disappointment when their FSA setup prevents them from accessing reasonably priced healthcare options, as difficulties in reversing the setup may result in loss of funds taken from earnings. Overall, WEX Health serves as a valuable tool for managing health and commuter benefits, with users experiencing both positive outcomes and areas for improvement in their interactions with the platform.

WEX Benefits is a suite of benefits administration solutions, positioned to help employers provide healthcare benefit management for their employees.

Oracle's PeopleSoft HCM is a complete, customizable suite including Global Core Human Capital Management, Workforce Management, Workforce Service Delivery, and Talent Management. PeopleSoft can be integrated to run on the Oracle Cloud.

Benefits

Pension Administration

Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

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WEX Benefits

Benefits Administration Software automates the process of managing employee benefits and eligibility, including medical insurance, pension & retirement, and leave. Also included here are healthcare brokerages or marketplaces for use by employers and healthcare analytics platforms for decision optimization.

Benefits Administration

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Support Rating

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WEX Health (formerly Evolution1) 2022-05-10 13:44:20

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Benefits Administration Software

We used WEX to administer our flexible and dependent care spending programs. Their platform is what helped us make the choice to go with them originally. We considered using them for other product offerings but chose to stay with the spending accounts only until we had a better feel for the real capability of the company.

Their platform is very user friendly
The reporting capabilities on the business side is robust
The substantiation process is thorough.

While the substantiation process is thorough, they might take it too far at times.
Employees complain that they are asked to submit receipts for the same medication every month and that the system doesn't learn what has been approved in the past.

We were with a previous carrier and their lack of substantiation of claims caused an issue with an employee that was going through a tax audit. We chose WEX because their model would prevent this in the future.
WEX was on the opposite end of the spectrum in substantiation from our previous carrier. This caused issues with the employee base as they were very frustrated with the level of requests that WEX sent to them for their process.

WEX Benefits is the COBRA provider for my employer. We started paying for COBRA benefits through WEX Benefits once my employment contract ended.

Send lots of documents through the postal mail encouraging COBRA signup

Canceled COBRA coverage with no advance notice - no communications to us whatsoever
Took over $5500 of our family cash for two months of coverage and then canceled
In my experience, zero communication regarding billing other than small, generic email confirmation of payments

Wex is the FSA administrator. The entire process is cumbersome, confusing and difficult. There is little to no support for actual employees. It seem intentionally difficult to use in order to frustrate people into not utilizing their rightful benefits. For example, I received an undated letter as follows:

"The indicated documentation or check has not been processed due to the following reason(s):

One or more of the plan options were either not indicated or were unclear on your form.

If your election paperwork or payment was sent after the designated grace period ended, your election was denied or your coverage terminated."

No date. No explanation of what was missing. No instructions on what to do to fix the unknown problem. This is a perfect example of how crappy Wex Health is. I would never, ever recommend them to anyone.

Improve the website. It is absolutely horrible to navigate with no support
Improve communication, provide clear and proper instruction on what is necessary to file claims, reviews and other requests
Switch your entire company's focus from HR/administrators to actual company employees.

Wex has frustrated me and reduced my quality of life
Wex has cost me thousands of out of pocket dollars
I have wasted countless hours on trying to use the Wex Benefits package

WEX Benefits helps (alongside bswift and internal departments) administer commuter and FSA benefits, including a debit card and customer support.

Single card for commuter and health
Online customer service
Most necessary information available online

In my experience, WEX has an inability to connect with other entities on the supply chain (bswift, internal benefits department).
Slow support request turnaround (3-5 business days).
Makes FSA substantiation unnecessarily difficult.
Even when there’s a single itemized receipt for all charges, every charge must be substantiated with a separate upload.
Even though doing so would satisfy IRS guidelines, WEX won’t accept third party explanations of services as FSA substantiation.

FSA administration
Commuter benefits administration
Debit card

Provides the services it promised
However, does so in a suboptimal manner
Overall, a negative impact

They are supposed to handle our FSA benefits processing. However, in my opinion, they do so poorly. I find their processes are cumbersome. In my opinion, they have a poor interpretation of IRS regulations. In my experience, they FREQUENTLY deny claims on the thinnest of reasons and end up reversing their denials after large amounts of effort and evidence is provided. Would not recommend. Find another provider.

In my opinion, poor application of IRS rules
In my experience, frequent denial of coverage to be later reversed
In my experience, poor complain processing rules
need PAPER checks to be sent if you need to reimburse them. PAPER! They don't accept credit cards. A credit card processing company that doesn't accept credit cards.

support
policies
claim approval
complaint processing
clear escalation paths
be respectful to your customers

poor service is making our employees unhappy

WEX Benefits

Overview

What is WEX Benefits?